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5.0 1 Complaint
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LeadFuze Complaints 1

ComplaintsBoard
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11:44 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LeadFuze Leadfuse lead generation saas

They advertise a free trial period, but they charged me for a full month for 10-15 minutes use!

I signed up, played around for 10 minutes and saw they just scrape the internet for spam email addresses. When I also saw that I was charged I asked them to cancel my account entirely and refund me. This was all within minutes. They refused any refund and charged me $400 a full month?! $400 for 10 minutes of a SaaS product that doesn't work?!

Any normal professional company in the world would refund a client. Only spammers and scammers behave as LeadFuze.

Read full review of LeadFuze and 1 comment
Resolved

The company owner Justin contacted me that this whole issue was a miscommunication. They agreed to refund me the full month charge for my few minutes of use, and they promised me that in the future they'll work to ensure this scenario doesn't happen to potential clients testing their product. I do consider this issue successfully closed to my satisfaction and I thank Justin for reaching out to me and his professionalism.

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J
J
Justin @ LeadFuze
US
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Dec 05, 2016 3:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Nick,

We offer a free trial with 20 leads. You are not required to input a credit card (and therefore not charged) until you want to upgrade to a paid plan. At which point, it is shown to you that you are being charged.

We are then charged from our various data providers based on the data allotment. Our software doesn't scrape the web for spam emails, we use several different data providers in order to provide accurate and up-to-date information that doesn't put you in spam traps and harm your reputation.

In any case, it's unfortunate that things did not work out for you, but we certainly wish you well and hope you'll find our free resources of use.

Is LeadFuze Legit?

LeadFuze earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: LeadFuze stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights LeadFuze's reputation as a trustworthy leader in their field. Customers can rely on LeadFuze's services, assured they're dealing with a highly reputable and fully legitimate company.

LeadFuze resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

The age of LeadFuze's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Leadfuze.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Leadfuze.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Leadfuze.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from LeadFuze.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to LeadFuze. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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Overview of LeadFuze complaint handling

LeadFuze reviews first appeared on Complaints Board on Dec 4, 2016. The latest review Leadfuse lead generation saas was posted on Dec 4, 2016. The latest complaint Leadfuse lead generation saas was resolved on Dec 04, 2016. LeadFuze has an average consumer rating of 5 stars from 1 reviews. LeadFuze has resolved 1 complaints.
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  1. LeadFuze Contacts

  2. LeadFuze address
    20280 N 59th Ave #115-141, Glendale, Arizona, 85308, United States
  3. LeadFuze social media
  4. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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