LEGO Systems review: Complaint regarding incorrect suitcase sizing

Dear LEGO Customer Service,

I am writing to bring to your attention an issue with one of your products, specifically a LEGO-themed suitcase item 1819451 designed to resemble a LEGO brick (bought at Costco Vaughan Warehouse,71 Colossus Dr, Woodbridge, ON Canada L4L 9J8).

The product’s box indicates that the suitcase is 23x35.5x56 cm, however, the size of the "studs" is not measured and is in fact bigger (as per my measurements, it’s 24.5 cm), and, when I attempted to use it during my recent trip, I was forced to check the suitcase because its decorative "studs" made it unable to fit into the airline’s sizing tool.

This situation caused considerable inconvenience, as the suitcase was purchased specifically for my autistic son. The LEGO design provides him with a sense of comfort and familiarity, which is crucial for helping him navigate the challenges of air travel. Having to check the suitcase not only caused additional stress but also contradicted the expectations set by your product packaging.

I kindly request a review of the product’s design and labeling to ensure that it accurately reflects the suitcase’s real-world usability as luggage.

Thank you for your attention.

Sincerely,

Kamilla Yusuphanova