Hasbro
Reviews and Complaints

Pulse has stated it's delivered three items this month, but it has not, and has not responded to any inquiry in any way. I am out over $200 and filing chargebacks with my bank. We have porchcam footage proving no deliveries had been made ALL THREE TIMES.

I have been buying Nerf guns for years and I still ask myself why I do it every time they never work or they work for a day I just went out and bought fortnite guns and the bullets just fall out or Jam it doesn't even shoot for the money that they cost they should work. I even make sure I buy new bullets and their Nerf as well.. it's sad when your kids get excited to play and they can't..very unhappy!

Buyer beware. I ordered a limited edition exclusive figure only to recieve it damaged due to poor improper packaging. *** agreed to send me a new one free of charge. That one was damaged PRIOR to shipping. When I asked to send them back for a new one they just refused and refunded my money, claiming none left in stock. Two days later they announce on Facebook "Surprise! New stock available!" It does not feel good to be lied to.

Recently my grandson was given Nerf PowerMoves Spiderman toy Web Blaster. Although it says Age 5+ on the box NONE of us could figure out how to make it work...that is no child or adult in the family could make it work. How can Hasbro market and sell a product that does not work? I do not know what to do with the toy and I'm having trouble explaining to a 5 year old and 7 year old why they have a NEW toy that cannot be used. Please help stop the sale to other children. Mrs.

I contacted Hasbro to inquire about getting some replacement pieces for my Trouble game. I was totally prepared to pay for the replacement pieces. I would have expected a large company like Hasbro to provide this type of service for their customers! Very disappointing! This was their response: Response By Email Hi Thank you for contacting us regarding your Trouble game. I appreciate your interest! I am very sorry, however, replacement parts are not available separately. Thanks for your understanding. Warm regards, Chris Representative - Hasbro Global Consumer Care Need replacement pieces for Trouble game 1 blue 1 green 2 red 2 yellow What do I need to do? Date Created: 06/19 05:59 PM Status: Solved

The hasbro pulse customer service is becoming a real problem. They only have one way to contact them, by email, although their website says you can call or chat. No one ever picks up the phone when you call and the chat function has been disabled. People I have talked to have been waiting months for a response to their email inquiries. I am trying to find out how to get a replacement figure for one that arrived damaged due to hasbro. The shipping box had no damage whatsoever (can provide pictures to confirm this) so damage was not done by the shipper. Opened box and figure was damaged. Why would hasbro ship a damaged product? Who knows when I will get a response and then will I be able to get a replacement or will they be all out of stock by then.

The Hasbro Pulse website is a retail merchant stylized as an "insider club" for fans of Hasbro properties such as Transformers and G.I. Joe, to have the inside track on getting hard-to-find products, presumably before "non-fanatical" customers can find them in the store. These are often high-demand, hard to find, short-supply items that are difficult to successfully purchase at a traditional retailer. It touts itself as "Where Fans Come First." However the service has poor inventory tracking, logistics, and order fulfillment practices. If you pre-order an item, you would expect that Hasbro themselves would get stock of their own products before other retailers, when in fact they seem to be one of the last retailers to receive stock on a new Hasbro item such as an action figure. I've had numerous examples where ***, ***, ***, and other retailers have the item in stock ready to buy weeks before Hasbro Pulse does. Hasbro Pulse also tends to charge for pre-ordered items early, often times weeks before a product can actually be shipped out. Their shipping estimates are way off base, often times being weeks behind their estimate (for example a recent purchase I made was estimated to ship in June, then it was pushed to July 1, and finally on July 15 I received notice that it was about to ship out. I likely will not see the product until the week of July 20, nearly two months after their initial estimate). During this time there is no opportunity to cancel an order or revise it, once the payment has been taken. Their customer support cannot provide an estimate of when it will ship, where in line your order is waiting to be filled, or how much more time is left before you receive it. If you find the same item available in a different store and want to cancel the pre-order with Hasbro Pulse, you cannot, and your only option is to return the unused product and pay shipping on your own to send it back. They offer no in-store credit or reimbursement for your expense, so you end up paying shipping twice for a product you no longer need. The shipping is expensive, often $7 or more per item, and the shipping materials quality is no better than *** or ***'s practices, especially considering the collectible nature of the product where the item's box retains value. It is simply a deceptive, poorly operated retail outlet that is no better at handling collectibles than a general merchandiser like *** or ***. Other collectible stores such as *** and *** are miles ahead of them in terms of preorder flexibility, timeliness of shipping in relation to payment, and the ability to get quantity of product in stock quickly. I feel that their fulfillment practices need a lot of improvement, and I am suspicious of how seriously they consider their fans when it comes to the actual fulfillment of products they want to purchase.

On September 27th, I contacted Hasbro Pulse's Customer Service email address to report that an order I received was missing an item (Order #***). I received an automatic reply email stating the following: "Thanks for contacting Hasbro Pulse. Your question # *** has been forwarded to a representative and will be answered in the order received. Please note: We are experiencing higher than normal volumes, and respectfully request that you do not create multiple tickets for the same inquiry." I have still not received a response regarding my order four weeks later, and this is what has prompted me to open the complaint.

I've spent over a month trying to reach Hasbro Customer Service about several defective products. My son loves collecting their items, but many have broken easily. I've emailed, called, and tried live chat to no avail. Despite promises, Hasbro hasn't resolved my issue. I want a refund or replacement and have provided photo evidence of the defects. Poor service like this should disqualify them from ComplaintsBoard.com affiliation, as it undermines my trust in the ComplaintsBoard.com. My Hasbro incident number is on record.

An order placed on Sept. 29 was fulfilled on Oct. 7. Upon opening, I found the new action figure lacking a piece: a small orange tip for the scorpion tail, about 2 inches long. After checking the package thoroughly and not finding it, I contacted Hasbro. Unable to call, I sent an email but received no reply. Multiple follow-up emails went unanswered. A week ago, I was told to expect a reply within 72 hours, which was due by Oct. 30. I've yet to hear back and require a replacement part or a return label for a refund.

Placed order with Hasbro Pulse in mid-April this year. They shipped half the order on April 19th, and provided a USPS tracking number that shows NO PROGRESS. After two weeks, still no change in status, and I did not receive the order. Typically, this could either mean USPS did not scan properly but more likely, that there was a shipping department error where the tracking number was issued but the package wasn't picked up. In any case, I cannot get an answer after emailing multiple times with no response. I just want a replacement order shipped ASAP. Got the same auto-response as others: "Thanks for contacting Hasbro Pulse. Your question # *** has been forwarded to a representative and will be answered in the order received. Please note: We are experiencing higher than normal volumes, and respectfully request that you do not create multiple tickets for the same inquiry." This is SHAMEFUL customer servicing given the type of big company Hasbro is.

I wish to file a complaint with Hasbro Pulse. on 9/04 I preordered a *** collectible. Order #***.. This was supposed to Ship on 9/19. Nothing Shipped. Then on 9/23 a *** label was created by Hasbro pulse. According to *** Tracking number #***. The label was created but they never received product. I then reached out to Hasbro Pulse. trying to rectify the situation. I emailed them thru their contact option on their website . No response. I gave it a few days, Then finally called them directly. After being on hold for about an hour. I finally spoke to a young lady. I explained the situation. I asked for either my product to be actually shipped/ replaced or could i please have a refund. Her response was That they had already given *** the package and they an not refund me. *** says they just have a label, Hasbro pulse says they wont do anything and I am to wait. Please bear in mind I reach out multiple times politely. Believing that this was an honest mistake. In doing so I was left in Limbo. Today is 10/01. No Product has shipped and no refund or contact from vendor.

The division of Hasbro Wizard of the coast is advertising promotion to preorder boxes of Magic the Gathering cards if we preorder from a merchant with mention while supplies last. Example : *** where it is written about a Mana Confluence promotion A box was sold 150$ CAD with the promotion now on the secondary market for 17$ USD In *** it is illegal to announce while supplies last. The laws says that the advertisment must announce the available quantity in advance or provide good of the same type at the same price or above if they don't have them in stock The merchant does not know in advance how many copies of the promotion they will receive so they cannot announce in advance how many copy they will distribute when the preorder is done. They do not receive enough of the promotion to fill all the preorders so by the law they must provide replacement goods. The local consumer protection indicate to sue the merchant so they sue Hasbro in the United States which would cost too much for the amount of money lost and create problem with our local merchant that would not be happy that we sue them for a problem they have not created. They continue to make illegal advertising during that time .

In September I backed the Hasbro Pulse offering of the Hero Quest Mythic Edition. I received a confirmation email straight to the inbox of the email I registered with as well as a roughly 14 month wait time for the game to be delivered. After trying to check status on my order, as I heard fulfillment was occurring with other backers of the game, I was told by a Hasbro Pulse agent that my order had been cancelled due to a transaction error on payment. And though the Hasbro agent told me emails were sent out, and it sounds like many others were cancelled, after checking all folders of inbox and junk mail, no email was sent informing me of the cancellation. Hasbro has failed to notify me properly of cancellation of a contract that they entered into with me. The Uniform Commercial Code stipulates in article 2, subsection 309 that ***. Absence of Specific Time Provisions; Notice of Termination. "reasonable notification be received by the other party and an agreement dispensing with notification is invalid". Hasbro's failure to properly notify of their cancelling our contract has resulted in a loss. I am asking that Hasbro reinstate my order or compensate me the difference in cost of my having to piece together the mythic tier components separately, the cost of which I think is prohibitive. This request comes after failing to convince the representative at Hasbro of their breach of notice of termination on 11/19.Respectfully

I purchased this item on Oct 22nd 2021 for $215.49:https://hasbropulse.com/collections/hasbro-pulsecon-2021/products/power-rangers-digital-zord-nft-redeemable-for-special-edition-zord-ascension-project-mighty-morphin-dino-megazord My order number is *** The product was to include an *** (a digital item) and if we redeemed the *** before 10/31 we would receive and token to be used to claim a physical Dino Megazord figure by 11/8. After the purchase was made on 10/22 we received an email from HASBRO.com with the *** code which we redeemed that same day. On 10/29 we received a second email from HASBRO.com with the same *** code to remind us to redeem the *** in order to receive the token. So after receiving the two emails from HASBRO.com with the *** codes I was waiting for notification as to when they would send us the token. So 11/10 came and I received no notifications on the token I called Hasbro to inquire and they tell me that they did not send out any notifications for the token and their response to me is, sorry the deadline has passed nothing we can do. I purchased this product solely for the physical Megazord figure as I have no use for a $215 digital picture. There has clearly been alot of miscommunication in their marketing of this product and even the representative I spoke to admitted that he had little to zero experience dealing with ***'s. The representative even mentioned if we received any notification from WAX which is a platform that deals with ***'s. If Hasbro sold the product it should be THEIR responsibility clearly convey proper instructions on how to proceed in the purchase instructions.

On 6/25 I opened my first claim with the Hasbro complaint department, inquiring about a malfunctioning toy my daughter received as a gift. On 7/1 they replied asking about when she received it (6/21) and asked for numbers from the box. I explained that, since we were out of town at the time she recived it, we threw the box out for space saving purposes, and gave a number on the battery pack of the toy. They replied back saying they were sending a replacement, and it would take 7-14 business days, and marked the complaint as "solved". I never recived the replacement even waited a week thinking maybe it's just late. On 7/29 I opened my second claim, to let them know I never recieved the toy. I also tried the live chat and waited for 15 minutes only to be told that there was suddenly no one available for me to talk to. I recieved the automatic email informing me that an agent would contact me in the next 24-48 hours, no one replied. I messaged them again on August 8th, 10th, 11th, 12th, 13th. All which recieved no replies. On 8/17 I was finally able to touch base with someone through live chat. She reviewed my cases, apologized, she said she didn't have an estimated time that the replacement would be sent, but she would put in a note to follow up with me that friday, and try her best to "escalate my claim". No one has contacted me since. They marked the claim "followed up by agent", so again I can't message to ask what's going on. On 8/24 I opened my third claim. I won't lie, I used some heavy handed words with them, because I'm frustrated by the situation. It's been over two months now and we still have not recived my daughters replacement, we were promised in the first place. At this point, I'm not sure what else I can do to recive her replacement.

On 10/28 I chose to back Hasbro Pulse's crowd funded project HeroQuest Mythic Tier for $193.04. On 11/7 I was charged when the project met it's goals. Order#: ***. On 11/4 I was notified my item shipped. I received it on 11/9. When opened I discovered there was significant damage to the product that warranted a replacement. I contacted support on 11/9 for a replacement and sent them photos of the damage that appears to have occurred prior to packaging of the product as there are no signs of damage to the shipping box. I was provided a return shipping label and was told they would send a replacement, if there were any remaining from a limited inventory, after my return was marked as "In Transit" by *** Due to this item only being able through this crowd funded project which ended, it can't be obtained any other way unless by 3rd party sellers at scalpers prices. I was told that there was no guarantee that once I shipped the return that I would receive a replacement. This put me in a position where I've waited a very long time for a product I loaned money to fund and I risk not getting anything for this investment if I choose to return the damaged product. I suggested that they send me the replacement since they've seen the damage and I could return the damaged once once the new one was received or they could charge me for the additional one, but I was told this wasn't an option. I was also told they could not ship me an empty replacement box for the damaged one since everything else appeared ok. They also stated that I could not get a partial refund for the damage and keep the item. I'm also unable to open the item to see if there is further damage to the contents or I can't return it at all. I feel I'm being forced to keep a damaged product or return it and risk not getting a replacement. I've requested a supervisor to discuss the matter but have not been contacted as of yet.