LG Electronics review: warranty service 122

I would never buy LG again in my life. I will stick to good old Sears products. We purchased 6 major appliances all LG from Future Shop another bad move. The fridge ice maker rubber does not fit properly allowing it to start molding melting the ice and freezing the whole unit up so it can't be used. The stove oven works only when it wants to and everything takes almost double the time to cook. The microwave has developed a very noisey rattle and can't find where it is coming from. The dishwasher we totally gave up on it just sits there we have tried everything from dish soaps to rinse aids and then rinsing the dishes very well before we put them in but they still come out the same way as they went in DIRTY. Plus we have blue streaks down the front of the unit. The washing machine has a disgusting odor coming out of it we have ran it through with there cleaning products several times also with javex. We wipe it out every time and dry the rubber and still the odor is there if we try closing the door when not in use. Now the door has to stay open 24/7 which is a pain. Touch wood the only thing that hasn't given us a problem is the dryer.
BEWARE...my personal advise DO NOT BY LG PRODUCTS OF ANY KIND.
Extremely disapointed in these products. Never again.
Oshawa, Ontario

I will never buy LG again either. I purchased an LG dishwasher and a refrigerator from Goemens. The fridge is ok, but does freeze some of my food. The dishwasher doesn't wash dishes. I have had warranty issues since the start. LG refuses to fix since it is beyond their warranty period. They are passing it on to Goemens. Originally, the dishwasher stopped working within their warranty period and has never worked well since. The most recent "fix" was around Christmas 2011. At that time, it worked for a few weeks and then started to not clean all of the dishes. Now, the dishes look like they just came off the table. I have to scrub all of the dishes and have the LG sterilize them. Worst purchase I have ever made. Buyers beware of LG. They just pass the buck and do not take responsibility for their lemons.

I'm so sorry to say I will never buy an LG product again. I called about my 3-year old fridge because I had to get the control panel replaced. I called Customer Service just to see if I had done anything wrong to cause this to happen and I had the WORST Customer service I have every experienced in my life. It was almost like a Monty Python episode. THe man I dealt with just argued with me, was rude, kept asking what my problem was -- it was absolutely terrible. He wouldn't tell me if my refridge was one of the one on recall, what I'd done wrong, why it happened, ... and he was rude about it. I'm still in shock.

I have a purchased LG Split AC.Invoice No254 dt.19/5/2010.At present there is no cooling, either Gas leakage any where or Compressor fault.AC Model is LSA SCW 2.A.F.5
Name of the Purchaser is Laxmi Narayan Prusty C/O Sarojini Prusty .Infront of GURU JANG Jaga, Luhagada Basti, Bali Sahi, Puri . LL Ph-[protected] Mob:-[protected]
Pl send your Technical Engineer to attend the complaint early.
Yours
Sarojini Prusty.

We have a side by side LG refrigerator purchased last summer. The icemaker already quit working and after three calls to LG we have yet to receive a service appointment. Each time they say someone will be back in touch within 3 days but nobody ever calls. LG is a complete ripoff, their appliances are built for planned obsolescence (the warranty was 12 months, it broke in 13 months) and they absolutely will not stand behind their products or even assist in getting them fixed. We have had appliances by other companies like Sears and Frigidaire and it never took them longer than a couple of days to respond to a service call. This is now going on three weeks with LG.

I bought Lg fridge LBN 20514 S was delivered 31 July 2012 fridge temperature lights stop working same day I called Brick for replacement fridge and delivery date is Sept 17 after two days fridge stop working and food was spoiled I send e mail to LG, I was asked to call customer service I called customer service was so bad I will try not to buy lg

I bought a refrigerate from(Future shop) LG. 4 years later it just stopped working. called Future Shop they gave me 15 digit # and told me that LG will contact me to book an Appt. when I called LG just to see if they got the info to call me. They said there wasn't anything for me in their systems I should be checking with Future Shop. and the woman was not polite at all. I called back Future shop they apologize but not sure when my fridge will get fixed. Not impress at all.

Purchased LG Washing Machine in October 2011. model number WM3875HCA with extended warranty. In 2012 the plastic enamel started bubbling and now chipping and falling off. only visible whe disoenser drawer is opened. Service rep agreed that the unit does not have any spacing between main body like the dryer does (bought at same time). Obviously over the year friction caused the issue. I was told it is. It covered under warranty as it is cosmetic. Cost to replace is $400.00. I am not happy with LG's response. I have sent written complaints and pictures and no response. This was the first LG purchase and will definitely be my last nor will I recommend this to any of my customers in the new and used home renovation market!

Microwave oven (model no-MG-3937C) (Sl.No-905DMDQ00114) purchased on 11.10.2009 from m/s Anand & Co.Capital Electronins, Super market; Durgachak (Phone.no [protected]).
This item not working since 23/02/13, its rotor not moving even after power supply.
we have tried over phone(customer care no MTNL [protected] but no response.
Required help for attending the item for use.
My address:- S.MALLICK
21/05/26B IOCL HALDIA,
PO-HALDIA TOWNSHIP (PIN-721607) ; DIST-PURBAMEDINIPUR; WEST BENGAL; INDIA
Phone no:-(M) +91-[protected]

Bought a refrigerator in August 2012 and broke down on July 11, 2013. Now July 22 and waiting. @ hour phone call to service before getting told the people repairing (referred by LG) had credit problems and part wasn't forthcoming! Argued enough to be told that credit issue would be erased and part would be sent by mail, another 5 days at least, because LG would not pay to have it sent by fedex or other which would have allowed repairs to be made on same day. LG stinks more than the rotten food I threw out! A 3500$ fridge and no UPS or Fedex. I offered to pay but not in the procedures. And I can't find an address to send registered mail to them. I'm with you guys! No, life is not good with LG!
J-P Cousineau Casselman, Ontario

This complaint is in regards to a computer monitor which I am having issues with. I called in this morning and spoke with your customer service at [protected] in regards to this computer monitor

First off I was told to take this over to a place here in Edmonton called Japan Video Service [protected]) I was told that it was at least going to take a couple of days to get the monitor looked at. I told him that I could not be without the monitor and I needed to be able to access the computer which this monitor was usually hooked to and I could not really go without it. I had absolutely nothing but problems with this service center of yours they gave me nothing but grief since the time I walked in the door!

I was told that they would attempt to fix the monitor and that if the monitor could not be fixed that it would be replaced. So I left the monitor at Japan Video Service and I got a call this afternoon from them saying there was a crack in the monitor and that it was not covered. I immediately called the LG customer support and I told them that look there was no physical damage when I brought this in. He actually sent me some pictures via email and when I saw them I told him that is not what I was seeing this morning when I called them. The first level tech didn’t really care to help me much and he escalated the call.

I ended up speaking to a rude individual by the name of Josh he claims to be at the head office he was extremely rude and ignorant with me and I asked to speak to his manager and he refused to give me any information or to have his manager call me back. This individual basically sat there on the phone and accused me of causing the damage which is NOT the case at all. He said oh there was a strike to the screen and we won’t cover this. I told him that I am NOT responsible for this and that was not what I was seeing that morning when I called in to LG. I saw the pictures and that was NOT what I was seeing!.

When I asked Josh for his employee number or a last name or something to identify which Josh I was talking to he refused to give me any information what so ever. He said that he was the ONLY Josh at all of LG. You need to find out who this Josh is and FIRE him he is rude and has absolutely NO customer service skills what so ever. I even asked to have his manager give me a phone call and I told him to give my phone number to his manager he refused to do so.

This complaint needs to be escalated to senior management now of LG Canada and well above this “Josh” and I want to speak to senior management about this.

This monitor was only purchased May 13 2013 and it is already not working! I did NOTHING to this monitor and I want LG to stand behind their product and do the exchange of this 24” computer monitor.

I also want to make a formal complaint against this Josh person and that you pull the call and that he be removed from his position. A person like this gives your company nothing but a bad name and brings nothing but shame and dishonor to a company like LG. This Josh person obviously has no idea how to handle customers and should not be anywhere near your customers!

I will NEVER buy anything LG ever again if this is how you treat your customers! I will boycott all LG products and I will be sure to tell all my friends and family about my poor experience with LG and how they won’t even stand behind their own product and that their customer service is so poor and your staff is rude.

This has been a very bad experience with LG and I can’t see myself ever getting any of your products again if this is what you have to go through when one of your products stops working.

I want to speak with senior management immediately about this matter please call me!

I am seeing complaint(s) here about LG Electronics Canada Inc.
so I thought that I would post this information and I thought
it help the people here.

If you have a complaint against LG Electronics Canada Inc you can
contact them in the following ways.

Please note that LG Electronics Canada Inc. moved their headquarters
from Mississauga Ontario to North York so the information bellow is
the correct information.

LG Electronics Canada Inc.
20 Norelco Drive
North York, ON
Canada, M9L 2X6

Phone #: [protected]
Fax #: [protected]
Website: http://www.lge.com/

Email: customerservice@lge.com
Customer Service #: [protected]

Customer Service form
https://wws.lg.com/ca_en/support/message-customer-support

LG Canada actually has a facebook and twitter page as well
and you can post a complaints there as well.

https://www.facebook.com/LGCanada
https://twitter.com/LGCanada

If you want to contact the legal team you to bring legal action
against LG Electronics Canada Inc. you can do so by contacting
one of these individuals.

Sue Diaz at sue.diaz@lge.com
Phone #: [protected] Fax #: [protected]

Ron Kean at ron.kean@lge.com
Phone #: [protected] Fax #: [protected]

I hope that this information helps everyone here.

Dear Sir/Madam,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your service request number/complaint number or contact details so that we can look into the matter.

For any further assistance, please feel free to write us at serviceindia@lge.com

Regards,
LG Customer Support Team

Legal action is the only option now. regardless of the value of the product. Its disgusting the way they have been treating me. Not onl y have i not gotten my product back.. but they are in Panama, and have no concept about being polite.

I used to love LG then when It came to a small problem, with my dryer, its now a never buy LG again. I am a technical person working in the auto trades, My dryer stopped working, won't start only buzzes and smokes. Long since off warranty, I have repaired numerous appliances before. Taking the dryer apart checked all rollers, belt etc, Traced wiring, isolated problem to the start circuitry in the motor. Contacting LG they cannot sell the motor over the counter. Needs to be repaired by approved LG repair facility. No problem they gave me a number, I called, got a hold of Becky of 2&27 appliances, told her what was happening, she concurred it needs a motor. Their procedure is to come to the house, check the appliance go order part and come back and fix. Seems we already have a good idea what the problem is I offered to pay for the part up front just to prevent a return trip. With a family of 7 the Dryer gets used a fair bit, would like to see the problem resolved in a few days not a week or longer. They insist I didn't need to pay up front, they would order part and come in and install at my request. Sounds good, except, weeks go by, now months go by, still no part? Phoned numerous times, to both LG and 2&27, NO Return phone calls, LG says part is in stock, nobody requested it, 2&27 say LG wont release it. I cannot get a straight answer, or return call or even a service visit. Its pretty bad when I'm willing to pay to have this repaired and still cannot get service. A company from another city did offer to repair my dryer, Except we are not in their service area so I would have to haul it to them. SWEET! Time out of my day to haul a broken dryer around or junk it and bring in another brand who stand behind their product and service. In my opinion they are probably all junk, and will have to find the best of the worst.

Compliant No: RNA140508091017

I have made Compliant for LG refrigerator (Cooling issue) on 8th may, still call is open.
I called on LG toll Free No ([protected]) for registering compliant however they told me
to call Nearest service center ([protected]), Mira Road for Help (Service). I got good response earlier, One engineer came
initially, he took hardly 5Min for observation (so much in hurry). And Informed
“GAS leakage issue”, another Engineer will come to replace GAS, However Engineer
didn’t came on next day, After so much follow-up Engineer came and he Found
Compressor issue. Now after that No one came till date.

I called LG service center more than 15 times to follow-up, still my issue is open.

After call I am getting same answer “Tomorrow engineer will come for sure” “We are
sending Engineer right now”. Still the same.

Once I got call after so much escalation that “Engineer is on the way”. But he is still on the way.
This is really frustrating and spends lot of mental efforts.

We have a family of 12 People, and had lot of issues during these periods. I need compensation for this unsatisfactory/bad
service form LG.

Thanks,
Rohan

Lots of cry babies on this site I see. Nothing but praises for the LG team

LG appliances are the worse in the market. DO NOT BUY any LG appliances. They may look good but trust me and many others who complained on this blog. Their warranty service is terrible. I have an LG fridge for over $2, 000 and 3 month after it stopped cooling and I have running after LG for weeks trying to have it fixed to replaced with no luck.

I agree. LG has the worst customer service ever. They will give you the run around. They don't care and they refuse to give you management names or let you speak directly to them. You're forced to convey messages back and forth through customer service reps until they make you contact "Executives" through emails, which they may or may not respond to.

I have no idea how this company is still in business. They don't stand by their products and they make horrible products that don't last. We made the mistake of purchasing an LG oven and it broke after 4 years. We looked up the problem online and it would appear that LG doesn't know how to make ovens because most of their models have the same f-9 error code problem as we did. Their solution is to repair their products but they send incompetent repair people which they charge you for and the repair men not only leave your oven broken after multiple repair visits but they also damage your house and your product.

Honestly, I have been making a point to warn everyone about this company before it's too late. No one should have to endure the nonsense that we have been put through for these past 3 months. BY THE WAY, you can file a formal notice through the consumer protection office against LG. I don't know how much it'll help but maybe if enough people file complaints something can change. Maybe we need a petition.. something has to change because LG cannot just bully people around.

I bought a LG DLEX8000V on November 29/2013. I got it home, set it up, ran a bunch of cycles and discovered that the steam cycle doesn't do what it's supposed to. Just quick, it startes the cycle, the display states its got 55 mins or so to go, and ten within a minute or so, drops to 3 mins and starts the cool down cycle. So, I contacted LG about this, they send out a tech to look at the issue, and the tech tells me that there has been a lot of problems with this and that there are engineers in Korea or China, or wherever they are from, working on this issue and that LG wil notify me when its resolved. OK, great, I don't use that cycle so I'm satisfied. So, I call them today for an unrelated issue regarding a leaky hose on the wash mashine, and I remember this issue from last year and I inquire about it. They now say, no, there was never anyone that was looking into this, that my tech was lying (basically) adn that since I'm out of my warantee period I have to pay for it. I bought the extended service plan through Future Shop so I'm covered and still don't have to pay but, WOW!, they wouldn't work with me at all even though the notes state that it's not fixed. They simply washed their hands clean of it and wanted me to pay for it. Time will tell what happens now. My advice is, if there's an issue with your applience, no matter who built it, don't slack off. Call them every day if you have to cause when the one year runs out, guess whos paying for the repair? YOU ARE!.

LG customer service is by far the worst I have ever experienced. I have spent many many many hours on the phone trying to have my LG washer and dryer repaired. DO NOT BUY THEIR PRODUCTS LIFE IS NOT GOOD WITH LG

To whom it may concern,
My name is Gillian Figueira, the reason I am writing u this letter is because on February 28, 2015, I went into target in Toronto, Ontario
And bought a TV it was a 60’ and I paid $722.62 that was including tax. I took the money from my account, I used debit and now it is 6 months later and the TV stopped working. I contacted LG and told them the problem and they send someone out to fix it so the person said that he could not fixed it because they did not have the part and he will tell LG so I got a phone call from him saying that they approved the exchange and will be contacting me. I gave all the proof that I have of the TV I bought at target now LG is telling me that they are not going to replace my TV because I don’t have proof of purchase I showed them that it came out of my bank account and that is not good enough for them I called target in the states and they are giving me a hard time and said they can’t help me because they can’t find the purchase because target is no longer in Canada and then I called back LG and they are still giving me a hard time and will not exchange the TV or will not fix it and then they have the nerve to say if I go and purchase a TV and send them proof of purchase they will reimburse me 20% of the purchase price I am on Disability and can’t afford to go out and buy a TV every 6 months LG is not living up to their agreement of their warranty and neither is target. I contacted Sean O’Shea of global news and the came to my home and called them and spoke to them and still they did not budge so he put it on the 6:00 pm news. LG is not a good place to do business and they do not do what they promise they go back on their work I don’t think people should trust LG anymore they are a rip of and now I am out of $722.62, I am on Disability and it is hard to throw away money like that so my suggestion to anyone who is listen do not buy LG anymore because they are crooks and they lie to their customers and so is target. This has been going on since the second week in August back and forth with LG and target

Thank You
Gillian Figueira
gillianfigueira@live.ca

¬-

LG appliances are garbage! One year after purchasing a LG fridge and wall oven, they broke down, thankfully purchased extended warranty, however that was a major pain and pathetic you have to buy extended warranty on products that LG should stand behind if they claim they make quality products! Had technician fix my fridge twice and my wall oven five times, they don't replace the appliances, they just keep coming out to fix so its a money maker for service industry. Just called as my LG dryer stopped working in one of my rental properties and spoke with LG Canada lady...guess where she is from? The phillipines! Wow...will never purchase LG again. So much for Customer service and stop saying when you put me on hold forever, that my call is important to you because we both know...that it isn't.

Angry and Frustrated does not even come close to how I feel about LG. I have had the absolute worst customer service experience I have ever experienced with any company… EVER. Absolutely a waste of my valuable time as a mother a business owner.
Here is the story: I bought an LG computer monitor for $600 from Amazon. The monitor broke after 4 months, just quit working altogether. I called LG. They told me to contact the Service Company in my area for LG, which is Boyd Electronics in Prince Albert, SK. He does not have an actual office, and works out of his home which is an hour away from here so I had to call him to arrange a pick up. I called, he never came… I called again, he came 3 weeks later. He dropped the monitor back off another three weeks later (and many phone calls from me asking where the monitor was). He said “I can’t seem to get it working, it works, and then dies, and then works and dies. I have put in a call to LG, they will be sending you a new monitor. If you don’t see it in a couple weeks give them a call.” He then left the broken monitor with us, which I felt was strange, but then thought... well I guess they have no need for a broken monitor so they want me to dispose of it… but I am going to hang on to it just in case.
Two weeks went by, nothing came from LG so I called them. Told them the whole story. They said they had not received anything from the service provider (Boyd Electronics) and that I would need to contact him because he has to submit the paper work. I called Boyd – he said, “I never said I put in a claim, I told you to try out the monitor and if you have any more problems to give me a call.” We argued for a while – I said “of course its still not working! You dropped it off broken.” He said, “Ok, I will come back and pick it up and send it back for a replacement.” One week passed, I called him, he said he has been busy and that to be honest, to submit the claim was a lot of paper work for him and he just didn’t really have the time for it but he would try to come and pick up the monitor. Two weeks passed, I called him. He said he had been sick. Three weeks passed, I called him. He said he would try and get here that week. After that point I called LG and started complaining. This is your service provider, and you need to help me here. They said they would be trying to contact him and get back to me. I never heard back from LG. I called a week later. They said that they left messages with him and he will not return their phone calls. I asked LG what they could do about it now. I mean what am I supposed to do, I have to go through a service provider, but the service provider told me it’s too much work for him to do and he is refusing to pick up the monitor and send it back. LG told me there was nothing they could do, I would have to drive to the next closest service provider and drop it off. I said this is not good enough. you will have to do better. Every time I called I got a new reference number and they kept saying they would call me back (5 times). TWICE I called and they were supposed to do some type of action on the call and there was no record of me even calling. have spent over 5 hours on the phone with the customer service people, this has been going on for 4 months. When I said to the last LG rep on the phone that I have put 5 hours of my time into this, and I just beyond frusterated. He said to me “ok ma’am you are obviously exaggerating.” Everytime I call there are people laughing in the background. They said the same things over and over when I talk… “MMmmmhmmm…” “Ok Ma’am” “Very sorry ma’am”. I cannot tell you how frustrated and angry I am. I get a new story every time I call. Sometimes no one does anything when I call, sometimes they ask for more paperwork (want me to submit a receipt… again.) I am past the point of hating LG.. I absolutely despise you and it makes me so angry thinking about this situation.
When I hear the recording on LG’s phone system… “your time is valuable” I scoff, Wow… really…… what a joke. I will be submitting a complaint with more detailed information to the Better business bureau of Canada and then we will see if we can get some results. I will NEVER but an LG product again in my life, and I seriously urge others to think twice about this company. They don’t care about your time, they don’t warranty their products, and they play games with you in hopes you will give up and they don’t have to warranty anything.

Could not agree more. BUYER BEWARE. Once LG gets your money, they instantly forget you. I purchased a $2, 000 washer and dryer set. 3 months later the dryer stopped working. I am now 5 weeks with no resolution. For anyone with 3 young kids at home, no dryer means a lot of time at the laundromat. I will not spend another Saturday at a laundromat simply because this company has no idea what customer service is. For anyone buying an LG product, I hope it never breaks. If it does, it is probably easier to throw it in the trash versus trying to get any service. Well... as least I used it for three months... so not all bad!

Dear Sir
In life first time I have purchased a product of LG and that is a washing machine.After one and a half year on the PCB stopped working and the complaint was logged in in JAN 09 which was completed in FEB09 and that too not the original PCB was set but some other model substitute was fitted giving an excuse that lg has stopped this model and no part is available.FOR this I payed around 8000 RS. Any now again machine is out with PCB this time after 20 days they got the original PCB and after fitting the PCB same day as the machine was set to work the mcb of my house started tripping.Icalled Avinash the technician who visited my house had just gone down refused to attend the same saying that madam u pls login another complaint I will definetely visit tommorow.since 13 April and today it is 11th July till now nobody had come to solve the problem.Within 3yrs I have faced a lot of problem with such a bad company Lijke LG.Product as well as service part is allthe most worst.I have decided not buy any product of LG company since then.I have the reciept of purchasing as well, if matter not solved then will go the consumer court then.Thanx

Dear Sir
I have locked a complaint on 8 September 2010
My complaint no. is C1090826478 for my semi automatic washing machine i.e Under A.M.C
It had been 16 days and none of the action had been taken so far and
I am calling repeatability and my calls data's are follows
1. 16/9/2010
2. 17/9/2010 Called attended by Mr. Manoj
3. 18/9/2010 Called attended by Mr. Neeraj
4. 19/9/2010 Called attended by Mr. Mohindar/Divendar
5. 20/9/2010 Called attended by Mr. Philip/ Ms. Shoba Pandey
6. 21/9/2010 Called attended by Mr.Amit/ Ms. Preeti
7. 22/9/2010 Called attended by Mr. Sahood
8. 23/9/2010 Called attended by Mr.Deepak
After these regular complaints when I asked them to connect me to their senior officers they put me on hold for a long period of time and I was not able to make contact with the on 19th Mr.Mohainder connected my call to his senior executive where he assured me within 24hours my complaint will be solved again
Same on 20th Ms. Shoba Pandey called me and assured me about my complaint and it would be rectified within next 24 hours again on 21st Ms. Preeti assured me and the same process continued.
Now I am running pillar to post nobody is answering my complaint.
Sir, I am very sorry to say that for your esteemed company. I am not happy with your service and in future I would not buy any LG product.
Please See to my matter.
Thank you.

Major collapse of LG Wash Machine – Just after 3 ½ years.

I am shocked to know a major collapse of my Wash Machine- Tub seems to be collapsed due to rust problem, as examined and reported by LG technician, Trivandrum.

This is further to my series of complaints regarding poor quality of your material which was replaced twice within this short span of 3 years, for such an expensive, so called " world class" premium product from LG- Front loading Fully automatic Wash machine, purchased on 06.01.2006.

As the WM tub seemed to be collapsed and stuck, I complained to LG services, Trivandrum. Subsequently technician examined the trouble and reported tub problem, which is due to rusting of internal parts. Estimated cost of repair is said to be Rs.2300/-

I am terribly shocked to hear such a problem for WM just after 3 1/2 years. I been using my semi auto WM ( W.Pool) for nearly 20 years that too without any major trouble except few servicing, My neighborhood Botch Wash ( Front load Fully Auto) Machine also working for last 15 years without much trouble.

So, request you to consider these facts and arrange to rectify the WM at your cost without penalizing me. Eagerly waiting for your kind reply on the matter at the earliest.

B.R.Nair, Cell : [protected]

Shortly after purchasing in 2006, this unit needed repaired as it would not recognize any DVD's --initially LG was charging us to repair, but sent our check back telling us it was a covered repair. now 3 years later it has the same problem and is unusable. This was an expensive top of the line unit and should last a lot longer than this -- very disappointed in the quality of this LG unit and will certainly not consider LG as we shop for a new TV.
With this type quality and service, your company will soon suffer and fall from the top ranks of electronic companies -- sorry to say, very unsatisfied!
I have had numerous communications with LG and have saved all of them -- amazingly the all sound the same and state that they are not automated but they are at the least semi automated as they all start the same "we take quality very serious..." but the fact is until they are held accountable they will continue to sugarcoat their replies--very poor quality and customer service--I will continue to share this with perspective buyers when ever i can in an attempt to keep customers away from LG

I had a LG front load washer that was a lemon and my extended warranty replaced it after a few years. My LG stove had the electronic board go out so nothing worked and had that replaced within the first year or so. Also my LG refrigerator/bottom freezer is 4 years old and I am on the 5th repair call. The freezer is running 24 hours a day and the stuff in the freezer is thawing. It can not be fixed for 8 more days after 2 already. My food is spoiling and LG is very sorry but I have to deal with the place I bought it. And LG cell phones don't even get me started.

I HAVE COMPLAINED ON 26 TH SEPT TO LG AND ON 28 SEPT A ENGINEER MR KIRAN VISITED MY RES. CHARGED RS 276.00 SAID THE STARTSTOP BUTTON IS NOT WORKING AND HENCE THEPANEL NEEDS TO CHANGED THE PARTWILL BEORDERED AND IT IS NOT YET COME. i HAVE CALLED THE CALL CENTER AND NEVER GOT THRO THEM. tHE SMS GOES THRO WITH A THANK U FOR WRITNG TO US REPLY COMING IN FROM LG. THE EMAIL HELP DESK WRITES AND KEEPS SAYIMG WE SHALL LOOK INTO THE MATTER IT IS NOT OVER 3 WEEKS AND THE MICROWAVE REMAINED UNATTENDED TO. HOW LONG DOES IS TAKE LG TO SEND A PART FOR A MICROWAVE. DO THEY HAVE NO FOCUS ON AFTER SALES SERVICE ... I HAVE EXPERIENCE A PROBLEM WITH AN LG AC TOO WHICH TOOK 1 MONT H FOR GETIING REPAIRED AND NOW THIS TIME THE MICROWAVE. pL DISPLAY THE MSG AND SEND TO CONCERNED CELL TO HEP .THNX

I bought an LG Incite CT810 phone from AT&T. One day it would not turn on. I found that one of the battery connectors inside the phone was broken and not making contact so no power. I sent it to LG and they said it was because of abuse on my part. How can this be, I have taken the battery out maybe ten times and then only to reset the phone. The part that broke was obviously defective but LG will not stand behind their products.

I think LG makes attractive looking products but their manufacturing and QC levels are quite low.

I have no choice I will pay the $42 ransom for the phone and get on with my life.

My new life with no LG products :-)

I bought an LG lcd tv on [protected]. The piece of junk broke after 10 months so I called their 800# for warranty repair. They claimed that they would send address labels to me to send the TV in for repair. I was patient and expected them to honor their word.The labels never arrived. I have been going around with them for most of a year, they never did send the address labels and now claim that because it has been so long they won"t honor their warranty. So basically they claim that because they have dithered for so long that they won't honor the warranty. Beware buying their products! They have no honor.

You have horrendous spelling and grammar for someone who is an executive

Bought Blue Ray Player in May, 2010. Called about intermittent sound quality problems in July, 2010. Troubleshooting seemed to fix problem. Called again in October. Finally said "No more" to trouble shooting and made them take player in for servicing. Now they won't do anything without $69.00 labor fee. They conveniently do not have record of my first call in July which was within the 90 labor warranty period. From what I was told, not sure this would have mattered anyway.

Dear Winner,

THE LG ELECTRONIC COMPANY, wishes to congratulate you on your success
as one of our Ten (10) Star Prize Winner in this years International
Awareness Promotion (IAP) held on 19th August 2009, in London. You are a
proud
winner of the sum of £1, 000, 000.00 GBP.(ONE MILLION GREAT BRITISH POUNDS)
Contact him with your, Names: Address: Age: Occupation: Phone no: Country:
Mr. Albert Gregory
LG Claims Manager.
E-mail:ldepartment3@gmail.com
Yours faithfully,
Mrs. Janet Simon
coordinator for LG ELECTRONIC Company.

I have both TV couple years ago, pay insurance every month for COMET and then the TV was brocken down they send ingeenier to look on it.First time he said and book colection for TV.Now I'm 4weeks without TV and no info whats next, just I know my TV is not repairable anymore.
From last 2 weeks call them every day and the answer is TOMORROW.
HEY GUYS DONT BUY ANY INSURANCE IN COMET - THIS NOT WORKING AS THEY PROMISE!
Marcin

My mobile was stolen from City Palcae museum workshop in Jaipur.

Model No: KP 500
Date of Mfg: 02/2010
Colour : Black
IMEI : [protected]

Any help would be greatly appreciated.

Thank you
Rituraj Singh

I bought a lg g5 cell phone had it for 1 month starting having problems with it I have sent it back 5 times know I paid 700 for it but they will send you a used pice of [censor] that don't work never again will I buy lg

LG never honours their warranty. A 4 month old fridge still has not been replaced after over 6 weeks. And they try to sell me extended warranty. Garbage. I bought the fridge in Canada with a 1 year warranty. The same fridge in the US has a 5 year warranty. Total fraud.