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LG Electronics review: oled83c1pua television

M
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4:41 pm EDT
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Good Day

We purchased a LG 1 year and 3 months ago. Very happy with the quality and performance. We were a long time Sony customer and were so happy to have made the change to LG. The purchase cost was about 5K.

1 - One year almost to the day our TV stopped working. They came in and changed the mother board, power supply and an additional part.

2 - Three months later the issue reoccurred... they came back and changed the mother board, power supply again.

3 - The tech turns on the TV and the TWO components and the Screen burned up immediately...

4 - The tech wrote a report advising that the TV had a number of issue and needed all new parts. Mind you this TV is only a bit over one year old.

I call and was able to speak to a gentleman named Fernando Prince (introduced himself as an assistant to the President of LG). He explained that LG Policy is to repair the TV 3 times and if it fails in 90 days, they will then request a replacement or credit towards a new TV. We are now on week number 5 with this issue... and have received all components including a new Screen so that the tech can install in 7-10 days. When I followed up with Francisco, he without much sympathy said that all that LG will do...

I ask you... How much confidence would you have in a product or company with above experience. I ask that same question to LQ president's assistant and it did not seem he was too concern about it.

I am going to report this to the BBB and as many platforms as I can. I already sent an email to my local news (Chanel 7) for their consumer outline reports. They replied to me immediately and advised we are to have a phone interview soon.

I WILL NOT EVER buy any LG product because of the response, NOT due to the failure. I understand that it may be an isolated case... but Fernando actions or non-actions really pointed out how much LG cares about their clients.

Please respond to me at 786.412.2182 if I am wrong and you CARE about your costumers.

Desired outcome: Phone call back to 786.412.2182

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    More phone numbers
  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all LG Electronics contacts
LG Electronics Category
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