Menu
Lichess.org Customer Service Phone, Email, Contacts

Lichess.org
reviews and complaints

Lichess.org's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.lichess.org
www.lichess.org

Learn how the rating is calculated

1.2 20 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Lichess.org reviews 20

ComplaintsBoard
C
7:49 am EDT
Verified customer This review was posted by a verified customer. Learn more

Lichess.org Lichess.org Review: Cheating Accusations and Unfair Restrictions

So I've been using Lichess.org for about 6 months now and let me tell you, I was enjoying it. I was having a good time playing Blitz, Bullet, and Rapid, with ratings that were getting pretty decent. My Blitz rating was 1700, my Bullet 1800, and my Rapid was sitting pretty at 2000. I even beat some pretty good players, with ratings around 2000, but I did lose to some players who had ratings of between 1200 and 1600. I don't know how they got that low rating, but they were playing really well, so I didn't think much of it at the time.
However, all that changed when my account got restricted. I was like, "what the hell?". I emailed them asking why my account had been restricted. You know what they replied with? One sentence. Just one freaking sentence, that's all I got! They said I was using computer assistance. I couldn't believe it! Me? Cheat? No way. I don't need a bot to play chess! I was gutted.
I noticed some funny things happening on the site, though. For example, some players in the 1-minute games were making moves so fast, it was like they weren't even thinking. I mean, come on! Chess is a game of strategy, you can't just make moves that quickly! It's not humanly possible! I even played a game where my opponent used up only 3 seconds while I lost on time after 35 moves! That's just not fair.
I'm guessing there are tonnes of people using bots on the site, cheating in their games, and getting away with it. But the site doesn't seem to care about that. Instead, they go around banning people who are trying to play fair and square. That's just messed up, if you ask me.
Avoid this site at all costs, folks. It's not worth the hassle and the admins are a bunch of frauds who don't care about their users.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
S
6:58 am EDT
Verified customer This review was posted by a verified customer. Learn more

Lichess.org Master the Game: My Review of Lichess.org

Well, let me tell you about Lichess.org (lichess.org). Now, I'm not a professional chess player, but I sure do love a good game every now and then. And let me tell ya, Lichess is the place to be for chess enthusiasts like me.

First of all, let's talk about the community. The people on Lichess are generally pretty cool. I've played matches with people from all over the world and never once encountered any kind of verbal abuse or threats of violence. Can you believe that? In this day and age, finding a place on the internet where people treat each other like human beings can seem like an impossible task. But Lichess makes it possible.

Another thing I love about Lichess is the design. Sometimes I go on there just to look at the colors and the little pieces and the way they move. It's just so satisfying. And the interface is super user-friendly. Again, I'm not a pro, but I've never had any trouble navigating the site. Everything is laid out in a logical way that makes sense even to a casual player like me.

Now, I'm not gonna pretend like there aren't any cheaters on Lichess. I'm sure there are some people out there who try to game the system, but I haven't personally experienced any cheating. And if I did, I'm confident that the Lichess team would handle it appropriately.

All in all, if you're a chess player or just looking for a fun online game to pass the time, I highly recommend giving Lichess.org a try. It's a great community with a beautiful design and fair play. And who knows, you might even end up becoming a chess pro! (Ok, maybe that's a bit of a stretch...)

Read full review of Lichess.org
Hide full review
ComplaintsBoard
S
6:45 am EDT
Verified customer This review was posted by a verified customer. Learn more

Lichess.org Lichess.org: Great for Playing Chess Against Others, but Puzzles Leave Something to be Desired

So, I recently gave Lichess.org a try and while I definitely enjoyed playing against others, their puzzle practice programs left me scratching my head. I mean, seriously, who comes up with these "best moves" the computer spits out? I found myself shaking my head and muttering "what the heck" more times than I care to admit.

The algorithm they use seems to prioritize getting a check above all else, even when it's obviously a terrible idea. And don't even get me started on the time I was presented with a choice between taking my opponent's rook or queen with my knight (seems like a no-brainer, right?). But, NOPE, according to the computer, the best move was to throw my queen into the lion's den with a suicidal check that was sure to end in disaster. I mean, come on, I'm no chess prodigy, but even I knew that was just a terrible option.

And, while I understand the benefits of practicing with the puzzles and analysis provided by the bot, it's hard to take it seriously when it's constantly pushing flawed suggestions at you. Honestly, the whole thing kind of left a bad taste in my mouth and made me question the overall validity of their puzzle programs.

That being said, playing against other people on Lichess was a completely different story. The community is amazing and the experience you can gain from playing against other chess enthusiasts is top notch. So, while I wouldn't necessarily recommend their practice programs, I'd definitely suggest giving Lichess a go if you're looking for a fun and engaging way to play chess with others. Just don't let the computer get you down with its lack of analyzing abilities.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Lichess.org Exposing the Deception: Chess Sites Putting Profit Over Players

I can't tell you how much I love playing chess online. It's a great way for me to unwind and relax after a long day at work. But I used to play on all these fancy sites like Lichess, Chess.com, Gameknot, and Playchess.com. And let me tell you, they were all really bumming me out.

It turns out that all these sites are being run by a bunch of jerks who seem to think that they're better than everyone else. When you start playing, it seems like you're playing against real people - but then you start to notice that your opponent is making really weird moves that just don't make any sense. That's when you realize that you're not playing against a real person at all - you're playing against a bot or even the site's owner!

And the reason for all of this deceptive behavior? Money. These sites want to trick you into signing up for a membership so that they can squeeze every penny out of you. They don't care about promoting the game of chess or making sure that everyone can play. It's all about the money for them.

Personally, I think it's a real shame. Chess is such a beautiful game, and it should be enjoyed by everyone - not just the people who can afford to pay for a membership. It's really unfair, and I hope that more people start to realize what's going on.

Thankfully, sites like Sitejabber exist to help us vent our frustrations and call out these fraudulent sites. I'm just happy to have the chance to speak out against their ridiculous behavior. And maybe, just maybe, if enough people speak out, these sites will finally start to change their ways.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Lichess.org Lichess Review: Harsh Treatment of Beginners and Poor Appeals Committee Response

So my experience with Lichess.org has been a total bummer. Me and my son are big time chess enthusiasts and we love playing games on the site. It's great for beginners too, as my son can practice his moves and get better at the game through Lichess. However, I was disappointed with the site's appeals committee and their behavior.

My son's account got blocked and they refused to let him play on the site anymore. Now, my son is a beginner and is still learning the game, so he's bound to make a couple of mistakes here and there. I don't understand why the site is so harsh on new players who are still learning. If they don't want beginners playing rated games, they should just restrict it. But no, these folks decided to be all high and mighty and block his account permanently.

To add insult to injury, their response to our appeal was just so horrible and uncaring. It's like they didn't even listen to what we had to say. They just said that my son had broken their rules on multiple occasions and that he's not allowed to create new accounts anymore. They even gave us a 6-month waiting period before we can appeal again. Talk about being harsh for minor mistakes.

I get that they have rules to follow, but they should also have some compassion for their users. Being a beginner doesn't mean that you're trying to cheat or sabotage the game. Lichess should encourage players to learn and improve, not scare them away and treat them like criminals.

Overall, I'm really disappointed with my experience on Lichess. I hope that they can do better in the future and be more understanding of their users' situations. Chess is a game for everyone, not just for experts and elites.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Lichess.org Lichess Review: Fire Gameplay & Communication, but Lacks Quality Lessons & Robot Options, and Needs Layout Improvement

Yo, when you hop on lichess, you're in for a pretty sweet ride. The gameplay is dope, the communication is tight, and you've got a bottomless pit of puzzles to work on. But here's the thing, when you do lessons, all you're doing is puzzles. Don't get me wrong, puzzles are important AF, but on chess.com you get video lessons too. Ya feel me?

All in all, lichess is pretty fire, but if you're looking for lessons, you're gonna have to choose between low quality lesson lichess, or getting a solid lesson once a week. Now, lichess does have a voice chat feature, which is lit AF when I'm playing chess against my homie. But lemme tell you about the flaws, man. There are three major things that lichess needs to fix up. First stop, lessons - they need to up their game, period. Second, what's with the bots, man? Even though I'm a rated 1000 player, sometimes I just wanna beat up on some rated 250 robots. Lastly, the layout. I ain't gonna lie, sometimes lichess looks like some basic "It's not the vibe" kind of situation. I know they can do better than that, man. When I go and try to change the time control, it's looking like some wild mix of coolmathgames meets Cardi B vibes. Like what even is that?!

Overall, lichess is pretty legit, but they need to sharpen up on their lessons, fix up those robots, and clean up their layout game. Otherwise, keep on hustlin' lichess, you got it goin' on.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
I
Verified customer This review was posted by a verified customer. Learn more

Lichess.org Mixed feelings about Lichess.org: Awesome gameplay but admin pettiness gets in the way

I gotta say, Lichess.org is a pretty sweet website to get your chess on. Way better than chess.com, if you ask me. You get smoother gameplay, less lag, and just an overall better user experience. Five stars for that, no doubt.

But here's the thing. If you happen to have a disagreement with one of the big wigs on the site, you might find yourself in some deep doo-doo. I mean, I'm all about expressing my opinions and having thoughtful conversations in the forums. But if an admin doesn't agree with me, they might just silence me. And not in a cool way like "stop talking and go to bed." No, my posts will still be there for others to see, but not for those who are "in good-standing." Like, what the actual heck? I'm just trying to share my thoughts and questions and they're keeping me down.

Also, let's talk about profiles. Apparently, if an admin doesn't like your profile for some reason, they'll just make it invisible to everyone else. No nudity, no violence, nothing crazy - and yet, I'm a nobody to them. It's like being grounded on social media or something. And what's worse is that other people who are also in the same boat as me won't even know it because our posts are only visible to each other. It's messed up.

Honestly, I'd give Lichess.org one star just for the pettiness of their admins, but five stars for the gameplay. It's a constant battle between the two. Sometimes there are still lag issues (I mean, come on, it's the internet), but sometimes it's almost like they're sabotaging me when I'm about to win. Like, why you gotta be a hater, bro?

Read full review of Lichess.org
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Lichess.org Lichess.org's Unjustified Account Closure: A Chess Player's Nightmare

I gotta tell ya, I'm pretty ticked off about what went down with Lichess.org. Yesterday, they straight up closed both of my accounts, no heads up, no forewarning, and they didn't even give me the chance to get one of 'em back. As someone who makes videos about playing chess for a living, you can imagine how much of a headache this is for me. I put so much time and effort into building a following on my Lichess account, only for it to get shut down out of nowhere. And for what? "Multiple accounts and abusive behavior," they say. Listen, I'm not one to start drama for no reason, but if someone comes for me, I reserve the right to clap back. Ya feel me?

The thing that really grinds my gears is that Lichess thinks they can just shut down someone's accounts like this without any real explanation. I mean, sure, they run the site, they can decide what's acceptable and what's not. But shutting down accounts left and right is a recipe for disaster. I can't think of any other chess website that would do that, especially if the person only has two active accounts. And here's the real kicker: this whole mess is affecting my income. I use my Lichess account to make videos and earn some extra cash, and now that my account is gone, I'm out of luck.

So I'm taking matters into my own hands. I'm gonna let everyone know about what happened and how Lichess is only hurting the chess community with their bogus actions. You can't just shut people down without warning or explanation or any chance to get your account back. That's some next-level online censorship, and I for one won't stand for it. If you value freedom of expression and want to avoid headaches like mine, don't bother with Lichess.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Lichess.org Cheating and Trolling: My Disappointing Experience on Lichess.org

I gotta tell ya, I've been playing chess for a grip. Started off on chess com, but since 2016 I've been hanging out on lichess.org. And let me tell you, I'm not too thrilled with the experience I've had.

I mean, there are so many dang cheaters on this site! And I know my stuff, man. I've been taking lessons and solving puzzles for ages. I could checkmate somebody in seven moves no prob.

But apparently that don't mean jack on lichess. My bullet rating is stuck at 1500, and I lose like 90% of my games. And I never resign, ever. But for real, it's either I'm the sorest loser of all time or these dudes are cheating their butts off.

I finally got fed up with it and started calling them out. Two days of playing and reporting later and my rating jumped from 1200 to 1700. But let's be real, I'm still losing most of the time. And I can't know for sure if my opponents are cheating or just legit better than me.

I even tried to bring up the cheater situation in the forum, but not a peep from anyone. I guess they think I'm talking crazy or something. And people are straight up calling me a noob all the time with zero consequences.

At this point, I'm just done with it all. Why bother wasting my time on a site full of cheaters and trolls? Lichess, it's been real. But I'm out.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Lichess.org Lichess.org: A Cheater's Paradise - Avoid at All Costs!

Okay, let's talk about Lichess.org, the so-called "free online chess club". Now, if you're looking for a place to play some chess and have some fun, Lichess is definitely not it. Sure, they claim to have thousands of players online at any given time, but good luck finding someone to play with. And even if you do manage to find a game, the player ratings are all over the place and make absolutely no sense.

But here's the real kicker: Lichess is infested with cheaters. Yep, you heard me right. Cheaters. And the admins don't seem to give a damn about it. In fact, they're more likely to ban you for no reason than to ban an actual cheater. And don't get me started on the personal stats that seem to be completely made up. It's like the whole site is run by a bunch of loony bin administrators.

Now, I know there are some shills out there who will defend Lichess to the death, but let's be real here: this site is a disaster. The founder, Thibault, doesn't even care about chess and thinks anyone who doesn't like his crappy site can go jump in a lake. And he's clearly more interested in raking in donation money than actually making a decent chess site.

But here's the real tea: Thibault is actually an A.I. computer programmer. Yeah, you heard me right. He's one of those people who helped create the whole chess engine problem in the first place. And now he's trying to play both sides – pretending to be against cheating while quietly profiting off of it.

In conclusion, don't waste your time with Lichess. The ratings are fake, the admins are power-hungry lunatics, and the founder is just in it for the money. And don't even get me started on the cheating problem. Save yourself the headache and try a different chess site. Trust me, you'll thank me later.

Read full review of Lichess.org
Hide full review

Lichess.org complaints 10

ComplaintsBoard
J
8:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lichess.org Lichess.org Banned Me for Cheating Despite Playing Almost 3000 Games - A Disappointed Player's Review

Man, I've spent so much damn time on lichess.org, like seriously I've played nearly 3,000 games on this site. But you know what happened last week? They banned my [censored] for cheating! Like bro, I'm not even about that life, I don't give a damn about ratings. I used the same system in hella quick games, there's no way in hell I'm actually cheating. And you know what's even worse? They got this forum for appealing but when I did, them mods didn't even bother to overturn the obvious error. Like damn, I guess it's back to chess.com for me now.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
E
7:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lichess.org Lichess.org: A Free Chess Website with Ups and Downs

Man, let me tell you about Lichess.org. It's got some real ups and downs. On one hand, there are a TON of people on there cheating with engines or getting help from other peeps. Like, seriously, it makes the ratings pointless because you don't even know if the other person is legit. And playing games can get real repetitive, with everyone making the same moves at the same time.

BUT, on the other hand, there are some seriously good chess players on there. And the website itself is pretty slick. Plus, it's free, so you can't really complain too much.

That being said, if you DO have a problem with something, don't hold your breath for any support. They're pretty much non-existent. And I don't know about you, but I like a little cheat detection in my chess games. But Lichess's detection is pretty whack. Can't even trust it, ya know?

All in all, Lichess.org is cool for a free chess website, but don't expect too much. Just be ready for some cheaters and repetitive games.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
B
5:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lichess.org Suggestions for Improving Lichess: Ban Abandoned Accounts & Draw in Mate-in-One Situations

Hey, so I've been using lichess.org for a while now and it's pretty rad. However, one thing that bugs me is all the abandoned accounts taking up good usernames. Seriously, so many people signed up in like 2011 or 2013, played one or two games, and then peaced out. Lame. Can't we just ban those accounts if they're offline for too long?

Also, it's super frustrating when you're about to win and then BAM, your time runs out. Why not just make it a draw if it's a clear mate in one situation? Too many games and ratings have been dropped because of missed opportunities like that.

Anyway, just some friendly suggestions. Overall, I'm loving lichess and all its features. Keep it up, guys!

Read full review of Lichess.org
Hide full review

Is Lichess.org legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Lichess.org to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Lichess.org is known for their high standards and safety. If you're thinking about dealing with Lichess.org, it's wise to check how they handle complaints.

Lichess.org earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Lichess.org has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Lichess.org has registered the domain name for lichess.org for more than one year, which may indicate stability and longevity.

Lichess.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lichess.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Lichess.org you are considering visiting, which is associated with Lichess.org, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Lichess.org's website appears to be focused on art and entertainment. While this can be a great source for finding creative inspiration, it's important to verify the legitimacy of the site and its content before investing time or money. However, it's important to take the time to research the site and verify its legitimacy before making any purchases or investments.

Lichess.org website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Lichess.org has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Lichess.org protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Lichess.org. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Lichess.org Hit or Miss: My Experience with Lichess.org

thing.

Alright, so here's the deal with Lichess.org. In my experience, it's been a bit of a hit or miss. There have been moments where I've enjoyed playing on the site and found it to be quite fun, but there have also been times where I've wanted to scream into my computer screen because of some of the frustrating aspects. Let me break it down for you:

First off, there are definitely some users on the site who cheat. It's frustrating because it ruins the integrity of the game and takes away from the overall fun experience. However, I gotta say, Lichess is pretty lax about it. They give out minor consequences and, honestly, it feels like they're almost encouraging it. It's annoying because you want to play a fair game, but then you're paired up with someone who has clearly cheated and it just ruins everything.

On top of that, I've noticed that if you let your time run out while you're thinking, they'll punish you more harshly than they will a cheater. It's like, what are you supposed to do? Just make moves without thinking about them? It feels like they're almost punishing you for thinking strategically and taking your time to plan out your next move.

Also, the game review section of the site is pretty slow. It takes about two weeks for you to be able to see your games played, which is kind of ridiculous. It's not really a deal breaker for me, but it does make the site feel a little sluggish.

All in all, I think Lichess has its ups and downs. It's definitely frustrating to deal with cheaters, and the punishment system can feel a bit unfair at times. However, there are still plenty of good qualities about the site that make it worth checking out. Just be prepared for some annoying aspects along the way.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Lichess.org Disappointing Experience with Lichess: Unjustified Bans and Inexistent Support Team

So, let me tell you about my experience with Lichess.org. I've been an avid user of the site for a while now and there are a few things that have really ticked me off. First of all, they seem to be giving out temporary bans left and right and I have no idea why. I've seen a lot of other users complaining about this as well. It's definitely frustrating when you get banned for seemingly no reason and there's no way to get a hold of their support team to find out what's going on.

Speaking of their support team, I have to say that it's pretty much non-existent. I tried asking a question on their "Q&A" section, but was met with a bogus message about having to be a user for a week. This is despite the fact that my profile shows that I've been using the site for over eighteen days straight. Talk about a major letdown.

To make matters worse, when I tried submitting an issue on Github, my issues were closed immediately with no explanation. I was totally baffled by this. I mean, what gives? When I tried reopening the issues, I was eventually banned from the Github site for no apparent reason. Overall, my experience with Lichess.org has been a real headache. If I were you, I'd stay away from these people. You're better off finding a more reliable chess site.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Lichess.org Captivating and Raw: A Must-See Film - Review of Moonlight

For many that might not know this site has a bot that plays you pretending to be someone else that your playing. If you go to lobby and see there are almost 6 or 7 players waiting on players but yet if you start a quick game lets say 1 minute game. It seems like magic there are 200 players available to play you right away even tho there was no one in there to play 1 minute games. Also if you play an opening that your used to it almost seem like clockwork the bot plays exactly the same pattern as human would not.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

Lichess.org Lichess.org Review: Terrible Support, Ineffective Puzzles, and Unjust Bans - Stick to Chess.com

Oh boy, let me tell you about my experience with Lichess.org. I mean, sure, Thibault talks a big game and all, but let's be real - the support there is practically non-existent. You'll be lucky to get a response from those so-called "elitists" and @$&#s, who'd rather act all cool than help you out with any problems. And don't even get me started on that pathetic excuse for a puzzle algorithm. It's seriously ineffective and won't do a darn thing to make you better at chess.

But here's the real kicker - temporary bans get handed out like candy for no good reason at all (and Paul can totally vouch for me on this). I mean, what's the deal with those mods? Are they just bored and looking for kicks or something? Ugh, it's so frustrating.

Anyway, my advice? Stay the heck away from Lichess and stick to chess.com. Trust me, your blood pressure will thank you.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Lichess.org Mixed Experience on Lichess: Fun Gaming & Annoying Cheater Problem

Hey, ya'll! So, let me tell you about Lichess.org. Overall, it's a really fun and addictive website to play chess on. I love that it's completely free and doesn't have any annoying ads popping up every two seconds. Plus, there are tons of different modes to choose from, like Blitz and Bullet, which keep things interesting and fast-paced.

However, I did run into a bit of trouble recently. Apparently, some trash person decided to hack into my account and cheat on there. So, I got flagged for cheating even though I didn't do anything wrong! It was super frustrating because I couldn't play against non-cheating players or join any tournaments. I mean, come on, it's not fair to punish someone for something they didn't do!

So, I reached out to the moderators to try and get it sorted out. Unfortunately, their response was pretty disappointing. They basically just said that I was responsible for all activity on my account, which, like, yeah, I get it. But still, it's not like I purposefully cheated or anything.

Overall, I really enjoy playing on Lichess.org, but I do wish their customer service was a bit better. If they could unflag me and make it right, I'd be more than happy to give them a 5-star review. Fingers crossed!

Read full review of Lichess.org
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Lichess.org Lichess: A Great Site for Chess Enthusiasts with Some Flaws

Lichess is an awesome website that offers chess players all around the globe an opportunity to enjoy the game and have fun. What I like most about this site is that it is free, and it has a user-friendly interface unlike other overcrowded and unfriendly chess sites. As soon as you start winning, the site is awesome because it automatically puts you to compete with players in higher levels, providing you with enhanced competition.

But, let me tell you about this experience. You know my tendency of thinking too much before making a move? Well, I was so engrossed in my thoughts that I did not realize I had made a time-out. Then every chess player's worst nightmare happened: Lichess played the role of the Big Brother and "grounded" me by putting me under time-out. I mean, seriously, it's like I was a naughty little kid or something.

To add salt to injury, Lichess also slowed down my matching rate and matched me with lower-level players. Come on; I can compete with highly skilled players as well as lesser skilled ones if only they gave me that opportunity. Unhappy with their approach, I decided to email their customer service at ***@lichess.org only to receive no response at all. I felt like I had been hung out to dry, you know?

However, despite all these issues, Lichess remains better than nothing. So, if you're out there looking for a website to enjoy chess with your friends, Lichess is your go-to site. You will enjoy the experience, I promise you that.

Read full review of Lichess.org
Hide full review
ComplaintsBoard
Q
Verified customer This complaint was posted by a verified customer. Learn more

Lichess.org Lichess.org: A Great Chess Platform with a Cheating Problem & Unfair Shadow Banning

So I'm an avid chess player and I've played on a lot of different platforms. I gotta say, Lichess.org is one of my favorites. But that doesn't mean it's perfect, by any means.

I used to complain a lot about the cheating problem on Lichess. And let me tell you, there are definitely cheaters on there. I mean, you can see the data yourself, it's pretty clear who's cheating and who's not. But Lichess doesn't seem to care much about that. They don't seem to do much to catch the cheaters, let alone ban them.

So I started speaking up about the problem. And what did they do? Shadow banned me. Yeah, you heard that right. I'm only getting paired with other people who are suspected of cheating. And let me tell you, it's not fun. Some of them don't even try to hide it. And Lichess doesn't do anything to fix the problem.

I even tried escalating the issue to Google Play, but they didn't seem to care either. It's like these big tech companies can do whatever they want, no matter how unfair it is, and get away with it. It's just not right.

But you know what? I think the tide is turning. People are starting to get fed up with this kind of thing. And the solution is clear: we need to bust up these big tech companies into smaller, more competitive ones. And the ones that unfairly shadow ban people like me will get banned themselves. It's only a matter of time.

Read full review of Lichess.org
Hide full review

About Lichess.org

Screenshot Lichess.org
Lichess.org is an online chess platform that boasts of a large and active community of chess players from all over the world. It is an open-source platform, meaning that anyone can access and use the website and its features without any charge. The platform was launched in 2010 and has since gained popularity among chess lovers for its user-friendly interface, seamless gameplay, and exciting features.

One of the primary features of Lichess.org is its matchmaking system that pairs up players based on their skill level, ensuring a challenging and enjoyable gaming experience. The platform also offers various game modes, including online chess games, puzzles, and tournaments. Lichess.org's real-time analysis of moves and tactics, along with its in-depth statistics, enables players to improve their gameplay while competing with others.

Aside from being a reliable platform for chess gaming, Lichess.org also prioritizes player safety and privacy. The platform does not require players to provide personal information and implements strict anti-cheat measures to maintain fair gameplay. Additionally, players can communicate with each other seamlessly through the in-built chat feature.

Overall, Lichess.org is an excellent platform for chess lovers of any level. Its user-friendly interface, exciting game modes, and active community of players make it a go-to destination for online chess gaming. The platform's commitment to player safety and privacy, along with its open-source nature, make it a highly respected and widely used platform in the chess community.

Overview of Lichess.org complaint handling

Lichess.org reviews first appeared on Complaints Board on May 5, 2023. The latest review Lichess.org Review: Cheating Accusations and Unfair Restrictions was posted on May 24, 2023. Lichess.org has an average consumer rating of 1 stars from 20 reviews. Lichess.org has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
2.6
147 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Lichess.org contacts

  2. Lichess.org phone numbers
    +371 1234248037
    +371 1234248037
    Click up if you have successfully reached Lichess.org by calling +371 1234248037 phone number 0 0 users reported that they have successfully reached Lichess.org by calling +371 1234248037 phone number Click down if you have unsuccessfully reached Lichess.org by calling +371 1234248037 phone number 0 0 users reported that they have UNsuccessfully reached Lichess.org by calling +371 1234248037 phone number
  3. Lichess.org emails
  4. Lichess.org social media
Lichess.org Category
Lichess.org is related to the Online Media category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.