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I signed the contract with the company www.lifealert.com, while my mother was in hospital, but my father was alone at home. But recently, they both moved to home for elderly people. I called to the company and asked to cancel contract, but the rep told that they needed to speak with me in person. I tried to contact the rep again, but he hasn’t reply to my phone calls. Strange situation and the behaviour of the rep.
Emergency Essentials
6 reviews
Belvedere Fire Department
9 reviews
To cancel the service, they require you to speak to their 'Customer Retention Department'. Based on my repeated calls, I believe it is a department of one and that person never answers the phone. I've called 10 times over two weeks and am bounced around always ending up with Edwin Garcia. I think he only exists in voicemail because that's all I ever get. Needless to say the voice mails are never returned. Extremely frustrated and actually considering canceling my checking account so they can't keep taking money from me.
yes, they are easy to get a hold of to sign up. Impossible to cancel with. I faxed letter from my dad's primary explaining that he now had 24/7 care and was on hospice. Also emailed the same day, saying I faxed letter. No response. Now am told "it didn't go through" and to repeat process. How surprising--not. All of this while we are going through more than enough upset and turmoil. Horrible company. There are other services that have no contract, and are even cheaper. But thought I was signing up for the best for Dad. So disgruntled.
If they force you not to cancel this is ILLEGAL - who are they GOD? If you contract (3 years) has been fulfilled and if wanted another Alert system, you can cancel with Life Alert with your Parent's approval since you got it from them. And if they do not cancel it - you can always tell your credit card company not to allow them to charge the money. No one can force you - but if you have 3-Year contract and you cancel you will be penalized instead.
My Mother signed up for a 3 yr contract just recently without realizing she was signing a contract. Now she wants to cancel and they are saying you can't cancel the 3 yr contract. My mother is old and a foreigner and she doesn't understand everything, she said no one mentioned it was a contract that she thought she was signing papers for receipt of equipment that they came to install. She didn't know it was a contract. And now they are saying there is no way to get out she should have known.
Regarding cancelling Life Alert service contract, let me know your thoughts cancelling the credit card used to purchase the contract and making monthly payments. I'm assuming Life Alert counters by reporting the User to credit bureau. However, if User is at a very senior phase of their life in their late 80s, I can't imagine good credit reports are high on their needs list. Thanks for your time, Michael in Ashland VA.
I have been trying for so long to cancel my life alert contract for so long and they would not let me get out of the contract. The rep said I could not get out of it. If I did I would have to pay it all the way out to cancel this. Please help me to find somebody that I can talk to please. And send me a text message to me at chad261975@gmail.com Thank you.
If you are looking for this type of service, I urge you to check alternates (ie: Medic Alert). Got it for my elderly Mother & she did not want it. We did NOT sign their contract but, they were still obnoxious in their refusal to cancel @any time.
Even during financial difficulty (ie: foreclosure) they would only ‘grant’ a 1 month reprieve on 1 portion ( Home or Mobile device. We got her both as she has no landline, etc, ) for 1 month!
The ‘Customer Service’ ( use that term loosely) Dept. @best was little or no help & @worst ... obnoxious/rude (ie: if you cancel w/in 3 years, then you will face a penalty of an amt costing more than if you just made pmts to term end!).
If I had been able to, I would have sued them!
BTW/FYI: other services do not require that you sign a Multi Year Contract, or any Term/Time commitment for that matter. That alone tells me that they will work to keep your business i/o trick you into a ‘No Escape’ type of deal🤔
Help! my wife went into the Hospital unexpectedly and she didn't know what was wrong with her she was falling and getting hurt. I found her semi-conscious twice and we discovered it was low blood sugar. When she was in the hospital, I contacted Life Alert. They ask me things I did not know so they sent me a contract and when my wife got out of the Hospital she filled in the information. She is doing fine now, and we want to end the service, so I called and the customer service rep's are very nasty. I tried to talk to them but got no where. I believe they prey on the Senior Citizens because we are not as sharp as we use to be and they prey on that.
Please if you are considering using this company DONT! They need to be in jail for Elder Abuse!