Life Alert Emergency Response review: TWO WARNINGS regarding Life Alert. 18

"Quinton Floyd" (rebuttal #2 above) obviously doesn't know that the BBB does not take complaints regarding employee related issues. The BBB is strictly and solely a consumer complaint and resolution organization. It's apparent Quinton's not to bright, but he sure can surmise as to what he guesses may have happened.

Quinton Floyd obviously does not know that the BBB does not take complaints regarding employee related issues. The BBB is strictly and solely a consumer complaint and resolution organization. It is apparent Quinton is not to bright, but he sure can surmise as to what he guesses may have happened.

Obvious only to you - Quinton Floyd. Any "reasonable" reader can ascertain the fairness of my complaint. You're obviously one who spends his time finding fault with everyone and everything he comes across. Too bad for you and everyone you deal with.

Quinton, I shall repeat - There is no (employer/employee) forum available (anywhere) such as the Better Business Bureau that only handles consumer complaints) which an individual may share their experiences with horrible employer organizations, such as Life Alert. The information I've provided is my experience with this company and serves well to warn folks about their unethical practices. Your statements regarding reliable sources and anonymous complaints says to any reader here that you find fault with ALL complaints on this site, as they are ALL anonymous, and all unreliable in your opinion.

For further employee/employer complaints regarding Life Alert, go to:
/link removed/

Quinton, you're obviously not capable of re-evaluating your opinions even when provided reasonable contrary information. Too bad for you.

You see your horse is dead. Good for you Quinton!

Quinton thinks everyone here's a troll and all the complaints are false, so poor wittle Quinton has made is 'wast wittle visit' here. He'll be so missed.
/(tears for Quinton)

Just The Facts...
You just confirmed what I said:

"I didnt mind working my way up by calling 1 year old leads."
"Its not an easy job. It takes patience and determination."

Life Alert provides newly hired salespeople nothing but one year old leads that are called over and over and over. And they don't tell them this at the interview, at training; and only when they hit the sales floor is this discovered. If that's okay with you, fine. It isn't okay for anyone worth their salt. End of subject!

Here's a review from another site: (linking is not permitted)

All I wanted was information, yet they call me at all hours and days including weekends. 6 calls in total. I told them TWICE to stop calling me but they still insist on calling. Every time they call I get an anxiety attack because of their harrassing nature.
John S.

Here's another review from another site:

I would NEVER recommend this company to ANYONE. I called seeking information and asked that they mail it to my home. They waited three weeks to send me the paperwork and by then I had gone with a different company. When they called me, I let them know that I went with ADT. They continue to call me on a daily basis- on my cell phone AND AT WORK and it is now borderline harassment. They are clearly desperate for business and will drive you crazy with the sales calls. This is not the way to get customers. I have filed a complaint with the Better Business Bureau and nothing has happened yet. The woman (Emily) from Life Alert just called me again on my office phone even after I left her two messages this morning REMINDING her not to call me again because she also called me twice yesterday. This is unbelievable and I am considering filing a police report. You would be crazy to even consider calling them.
Lynn B.

This site prohibits linking to other sites. Just google Life Alert - there are dozens harassment complaints.

Regardless of my agenda, these folks at Life Alert are in my opinion unethical ###; sucking off the hard work efforts of others. It took me only 1 day to figure them out, and once I understood it I walked out without once picking up a phone. 100's of others folks (actually thousands over the years) enter their revolving door (many not so bright), don't see it right away and pound away for weeks on their phones. They think it's them who can't sell. It isn't them who can't do it. It's the "beat to death year old harassed to the hilt" lead that isn't performing. I hope my posting helps some of them, to warn them. I care nothing for life Alert, as they're going to continue their unethical practices regardless of what I say here or elsewhere. Nothing I say can or will effect them, as their business model (as horrible as it is, stealing peoples time and effort) is in place. I can't hurt them, but maybe I can help a few who are fortunate to have stopped here and read my posting - They don't have to believe it, but when they walk in to their offices and see it for themselves they'll know what to look for, and like me, they'll walk immediately.

Just The Facts Please, you asked:
"So you were there 1 day and never even picked up a phone?
How can you claim the leads are "beat to death" if you never called one?"

Someone who's NOT in sales just wouldn't understand the value of a qualified lead. I've been in sales my entire life, it's what I do, and I'm damn good at it. A year old lead is a year old lead - a lead that's been re-circulated repeatedly from salesperson to salesperson. If there was any true sale potential there it would have been sold the 1st time it was called, or the second time it was called, maybe the third time, or the 4th, 5th, 6th, 7th, 8th, 9th 10th, etc.
Just The Facts" (I doubt you work there as a salesperson). You're likely a shill.

Management promised (at the interview and again at training) that one will receive leads from senior citizens that called-in in response to their commercials seeking information on a Life Alert system. No salesperson of any quality would accept a stack of "one year old leads" that have been repeatedly harassed by phone dozens of times by dozens of salespeople. If you do, you're certainly not a salesperson worth his salt, and sadly, you obviously don't know what a lead is.

Even if things change for a slight few, those few are not going to do it because of all the freakin' harassment they've received from these repeated sales calls, trying to force the thing down their throat. If they didn't do it when they originally called, they ain't doing it now. If the need was ever greater in their mind it's when they first called.

If you (the reader) were selling Life Alert, would you want a fresh new potential buyer calling you, or one you're calling (a year or more later) that's already been called 40 to 50 times?

What everyone is saying about Life Alerts sales/customer service is true! They have been calling my phone 3 to 4 times a day trying to reach me. I just wanted further information, not to be harassed. They tracked me down at work. He flat out lied and said that was the number I gave them. Are you kidding me? They searched for me on the internet. The only way they could have gotten my work phone number. -- Tula of Joliet, IL

All I wanted was information, yet they call me at all hours and days including weekends. 6 calls in total. I told them TWICE to stop calling me but they still insist on calling. Every time they call I get an anxiety attack because of their harrassing nature. -- John of Yonkers, NY

Looked into this when my mother in law was getting frail. I told them we were just inquiring, but they continued to hound me by phone, and I couldn't get rid of the high-pressure salesmen until I had to lie and say she'd passed away! Only then did the calls stop. Needless to say, now that my mother is in a similar physical state, I will not consider life alert for her. I have no idea how a frail, elderly person could deal with their tactics. -- Mary of Hudson, NY

despite repeated calls to her supervisor requesting i receive NO MORE CALLS, i am still receiving calls from this aggressive sales rep. i do not like being stalked, and i do not appreciate the obnoxious, harrassing, annoying calls. please please please make them stop. thank you. -- sasha of palm desert, CA

I originally requested a brochure on the service (with my elderly mother in mind). It required a phone # so I put my work #. I only wanted to know the price at this time. This Mary Duback called and used hard sales tactics to try to get me to sign up for the system for my mother "right now." I told her I was not going to buy it now and maybe not at all, I just wanted to know how much. She finally gave me a price and I hung up. She called me back 3 days later at work and asked if I was ready to buy. I said no and asked her not to call me back.
She called me back a week later and I got really angry and told her in no uncertain terms to do not ever call me again. period. That if she ever called me again I would never ever buy the product just because she was harrassing me. I thought that was the end of it. This was 6 months ago. About 3 months ago the same sales person left a message on my voice mail at work. Then today, after I switched jobs at work and moved to an entirely different extension, she called again and bothered someone to find me and left another voice mail asking if I was ready to purchase the Life Alert system. She asked me to call her back. I am ready to turn her in to the proper authorities, whoever they are, if someone can direct me to them. This is harrassment pure and simple. I have repeatedly directed her in very clear terms to stop calling me.
She is harrassing me pure and simple. We are only supposed to be taking calls at work from family members that are important and necessary. And when she calls and says she is calling regarding "Life Alert" I am sure she is alarming whoever she talks to because they assume someone in my family is having an emergency situation so they put her straight through to my phone. One time when she called, I had an associate walk up to me and ask me later if my mother was okay. I asked them what they were talking about and they said, because the lady from the Life Alert place had called about the emergency. -- Caroline of Burlington, NC

I called Life Alert after seeing their ad on TV, and spoke with Mr. Bill Blackwell, who sent me info. re: the company. After a follow-up phone call, he called me again before an agreed-upon time of contact. This happened twice. After the second time, I explicitly told him I would call HIM, and asked him not to call me. Needless to say, Bill perservered. At one point, I became annoyed by the pushiness, explained that he was being way too pushy for me and asked him not to call my number again. He has persisted in calling me, although I've hung up when he calls. When I hang up on him, he immediately calls back, at which point I don't answer the phone and he leaves a message.
It's easy for me not to speak with him, but here's what bothers me: I am a very strong person, not easily intimidated, merely seeking information for my elderly father. What is this man, and other salespeople in his company, doing to the elderly and more easily intimidated population they're speaking with? I consider his repeated calling, after my request to not do so, harrassment, and I have notified his company to this effect. His actions are badgering, unprofessional, and totally unethical, to the point of which I, as a baby boomer, would be interested in participating in a movement to protect the elderly from having to deal with the bullying of any such group. -- Heather of Plymouth, NH

I called for the free brochure to explain their service. The only way I was able to get the brochure was to give my phone number. They assured me that no one would call. They just needed the ph # to confirm the address. I told her the number I was giving her did not go with the address. I received the brochure and it had no more information then was on their website. There was no information regarding rates or actual services.
Well, surprisingly they did call. They gave me some rate information and wanted me to sign up immediately. I told them I had not even consulted my mother yet or my siblings to see if they were in agreement or would help pay. He wanted to call my Mom and get her in a 3 way call right then. By then I was getting a bad feeling and told them I would have to get back with them. It was way too high pressure. Well, we ended up getting another service. And they are STILL calling! And calling. -- Ruth of Riverview, FL

I answered an ad to be an independent contractor for Life Alert and have witnessed first-hand how they operate. First off there is no computer system to track who has been called and from what office...this is why you see so many complaints of people being called every day. The office is just a bunch of cubicles (50 or so per office) with regular telephones on each desk. No computer tracking of calls what so ever.
There is no written do not call policy given to any contractors. Leads are distributed to several call centers and the people that call consumers are not employed by the company...though they go into company owned call centers each day to receive company generated leads. Consumer's personal information is distributed to several employee office managers who then distribute the leads to the non-employee contractors. Over time multiple contractors will call the same consumers over and over. Again, there is no way to know how often a consumer is called and by which contractor. If someone asks to be taken off the call list, Life Alert relies on an independent contractor to complete a card and put it in a bin. Some contractors do but most just tear up the card and toss in the garbage.
They charge a desk fee each week that the contractor pays but they do not allow contractors to work from home or in their own offices and not pay this fee. Read between the lines...you don't have to come into the office to work, but if you don't you aren't allowed to be a contractor for Life Alert, at least in the Tampa office. So you have LA the company taking personal information from consumers, then passing this info to non-employees who are paid up to $450 a sale.
Some contractors make thousands of dollars a day selling the most expensive systems at $79.95 per month and never mention there is a basic plan that starts at $39.95 (it only pays $220 commission). To be fair to LA all consumers who subscribe to the service are welcomed by an employee who verifies that what the contractor said was understood by the consumer...and though I read about them burying the 3 year commitment...I never witnessed it. Other than that the complaints posted here are very accurate and accepted as fair practice by LA.
--Jack of Tampa, FL

Yep. And Mussolini kept the trains running.