Life360
Reviews and Complaints

Yesterday I was at school and I had to stay after for extra help and an honor Society meeting. My mom texted me and asked why I made a 10 minute trip across lawns through a park and through multiple buildings to get to a construction company then took that same route all the way back through the Park through the houses in through the buildings to get to an elementary school that I stayed at for less than a minute then went back to my school in the exact same spot. This whole trip supposedly took me 17 minutes my issue is that I didn't even leave my school. Now my mom is trying to ground me and she's angry at me because your app doesn't have accurate trips nor does it have accurate locations. I am extremely annoyed at this.

Good day,

Life360

I had sent an email requesting confirmation that my subscription has been cancelled but received an automated response and no actual person attending to my case. I sent an email same day as I cancelled my subscription which was less than 1 day of having used the 7 day free trial..

I cannot be charged for a service I'm not using, which I checked out for a few hours then opted to cancel. I cancelled on the WEB but still I was charged. My credit card was debited!

I need my money back please. My email is [protected]@gmail.com that I used to subscribe. I subscribed on 15 October 2019 and cancelled on 15 October 2019. I cannot be charged for this service that I should not be charged.

A few days ago my nana received a notification reading, "dawson added a new place" this said place was named "sexual pop tarts" Now for starters this is an extremely inappropriate name of a location. Imagine if a child was present they may have never wanted to eat a pop tart again. so as you may have assumed dawson did not create this new place. So I would like to know why life360 would ever do something like this. Thank you for your time. Sincerely, a life360 user.

I have had life30 circle for years and i am the master. I had problems with my phone so had to start over. When i did this i lost most of my apps. I have a samsung galaxy3 mini att phone.
I finally did get life360 downloaded but have a regular error message which says
life360 is not responding. Check your network connections.
But i find i am back on our circle. Rest of circle can track me. But i am stuck?
any suggestions? i get messge my phone is old, life30 version is wrong version etc. But i had cirlce a week ago and worked well?
rev. Ackley

Last night august 17 2019 i got home at 913 and it showed the right time. But then at 3 something it showed my wife that i left and returned home at 731 in the morning. I was home the entire night after 913. How can i resolve this bad information to her? This app has caused unnecessary conflict in which u did not do. I downloaded this app so i would know my wife was safe and she knew i was safe but instead i get this unnecessary conflict. So im seriously thinking aboug deleting it.

I subscribed to Life360 until I realized that they sell customer information to third parties. I cancelled my subscription almost a year ago but I am getting charged $4.99 per month (which isn't even the amount for my subscription which was 2.99). I had an extended email conversation with more than one employee and they confirmed that I no longer have an active account, but for some reason they can't stop the auto payment. I don't believe this is true. I contest the payment every month, but I am to the point of closing that bank account. I report to the Better Business Bureau, and every horrible review I can give in any possible place is almost a given at this point.

My parents and I have an abusive relationship and they have been using life360 to their advantage and I strongly hate the whole idea of it. It's creepy and has over all ruined my life and the family's. I was wondering if there was a way you could shut down our family account and save me a few tears. Since my parents forced me to get the app everyone is tense and it has completely ruined any chance of a relationship with my father. Thanks life 360 for doing a [censored] job at keeping me "safe". Anyways I am hoping you could get back to me or shut down my family account.

Same here. My 7yr old unknowingly downloaded this life360 app which I was not aware and after 1 week, I was charged $69.99...When I came to know about this charge on my credit card, I immediately cancelled the subscription and requested for a refund. I was told that they will not refund. Looks like this is a scam company cheating people when the app gets downloaded and the get automatically registers for yearly subscription ..

My name is Tony. I had purchased the premium package in the past when I first tried using 360. I was getting reports my kids, wife and I were driving 70-80 MPH. Not true and not even close. I tested this myself. When I tried to contact the company all I was getting was a computer Q&A. BS. We like the features they advertise and would purchase it however what's provided we don't know what is accurate and what's not. Now they offer a free trial. Don't try it because if it don't work they just ignore you and keep billing you. Sad.

Phone number is [protected]. This is Gwen Miller and I texted you back at the end of the week trial to cancel this and instead, you charged me and I am still getting info on my grown kids I don't want. I called you and your phone number is disconnected. I am very mad and calling my bank in the morning. Please cancel this as I am retired, on a fixed income and you will overdraw me.
Gwen Miller

I recently downloaded you free app that was a trial offer. I think you bait people unknowingly and charge them 69.99 for a service that clearly is not worth that amount every month. I was charged overdraft fees on my account because I was unaware of your 7 day only trial period.(too short, 1 month is feasible). The least you can do is refund back the charge 69.99, because I'm not even actively using the app. I forgot I had it to be honest until I saw the charge on my bank account. Spoke to rep this morning Andrea she responded promptly and canceled the subscription but advised could not refund. I can only imagine how may people you have profited off this way .

I have message many times and got no response except a link that does not work. I asked quit my free trial before the free trial was up and I was still charged. I have been emailing messaging no response. The app does not work a tells me my son is home when he is at school it tells me he is at school when he is at home. It never alerts me when he leaves. I have checked all the settings I read all the notes a just doesn't work. I made that very clear that I wanted to cancel the trial because it did not work and I have been charged for the year. The app does not work and I would like my money back..

I downloaded this FREE app and was charged $69.99! I want a refund! I did not authorize this charge! I simply wanted to use the FREE app! This is like a scam! I tried to cancel the app through the developer and got the run around! I attempted to cancel through Google Play Store and was only allowed to cancel the renewal, but not request a refund! I'm totally disgusted! There is an entire thread about this app developer and it should be removed from Google Play Store!

My wife downloaded your program, it shows my phone location different than my actual location. She thinks I am having an affair. I have e-mailed and called your company numerous times to no avail. I need you to please contact my wife at [protected] or [protected] and explain to her how this is happening. I'm begging you to please contact her. It shows my location a distance away from our house. It also showed my location a distance away from my work while I was working. I have tried to explain that there is margin of error but she thinks I am covering up.

I downloaded the app as I thought it was free. Never one time did the app say by a pop up that it was going to charge me at all. I noticed a fee of 7.99 on my checking account. I am not happy about being tricked into a payment. You should receive a notice that says you will be charged if you continue at this point. I cancel this subscription as soon as I noticed. Bad business. Great App no doubt but bad business practice.

To Whom It May Concern:
My family and I downloaded this app about 2 weeks ago and have had nothing but trouble with it. It has now come to our attention that one of the phones' accounts was charged $76.00 for this app usage... a charge we were unaware of. With the charge came about more problems and lead to a cancelling of a credit card.
-Weisingers
Please contact us at both:
[protected]
[protected]@gmail.com

I signed up for the driver MONTHLY payment and was charged for a year. I was okay with the tiny monthly fee but after being charged $69.99 without any notice I want a refund. When I first started the free trial I even emailed customer service confirming that it was indeed a MONTHLY payment and not all up front. Of course I had no response and 7 days later I look at my account and there is a transaction for $69.99 I would appreciate hearing back from a real person not a robot. I would very much like to resolve this issue.

This app is ridiculous. It's glitchy and buggy and doesn't work properly.
It provides a completely wrong information and is far away from the reality.
It shows that my husband left the home and came back in 30 minutes, even though he was next to me the whole time. He was only moving to the kitchen to grab some food and back. That's all. Hу didn't leave the house.
Not trustful app. Terrible.

I am very frustrated.
What's the point of your app, if your customer service is a total disaster?
They never answer. All they do is sending bot-generated emails to every inquiry. It really irritates.
I would like to hear a human voice or at least to get a normal personalized email describing the resolution of my issue.
Till then I will never recommend your application to anyone at all because if something happens you will never help.

Hello, I was charged a $69.99 charge on my account for the life 360 driver protection. I would like a refund back. I did not know this purchased was made and I did not know I even had the 7day trial. If I had known I would have canceled and even then I don't know how to do that. Please contact me for a refund. I do enjoy the app, this charge is just too much for me. I don't make enough money as is and then I get a charge of almost 80 bucks.