For 8+ years I have been a resident at one of the properties at 4800 Atlantic Boulevard that your company took over. For a myriad of reasons I decided not to renew my lease-an unprofessional property manager who does not respect tenants, issues with mold, mildew and maintenance.
Aside from the issues I listed above the pressing my issues are I could not return the keys before 1/10th, because the office was temporarily closed per the complex's website and because it was, the property manager was not in the office.
I was at first being charged $462.57, but I am now being charged $512.57. I have asked, but have not been provided with a detailed itemization of the charges instead, I was sent a ledger of my account that shows $100 late fee-I paid my final balance on 1/5th, but does not describe exactly what all the other charges I am being charged are. My ledger also had my move out date as the 12th and the same amount I am being charged as a running balance from 2021.
While I wanted to return the keys, I could not because there was no one to hand them to, I am not aware of a dropbox on the property and I was not going to risk putting them in an envelope and placing them under the door.
Desired outcome: I would like these charges waived please and thank you.
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