Live Auctioneers review: Horrible customer support… we do not recommend live auctioneers

We've had two negative experiences with Live Auctioneers. The first was a fraudulent claim that a painting we purchased was from one artist, when a different artist actually painted it. Live Auctioneers provided absolutely zero assistance or support in helping us return the painting and recouping our money.

Then on the purchase of a recent painting, we called and emailed asking for assistance on how to pay so that we could avoid the online payment fee. We asked every day for 4 days and they never contacted us or returned an email or call to assist. On day 5 they charged our card and charged us the online payment fee.

We highly recommend that if you want peace of mind and any level of customer service they you bid through the auction house site and not Live Auctioneers. We will never use Live Auctioneers ever again.