LoanCare review: They don't care.

As a debt collector, they only care about if you are paying them, but in my opinion, they shouldn't be making everything so difficult.
I am desperately trying to send in the information for the assistance program but they are not helpful AT ALL. Ever single time I call (which has been about 7 times now) I am missing a document and when I ask if there is anything else they say nope you're all set that's it! Or they give me incorrect information about where to sign. They will never call and tell me that I'm missing something or something was missing a signature I have to call and find out on my own. I am in a time crunch for a foreclosure so this is already hard enough I don't know why they are doing this to me during one of the most stressful times of my life.