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i have just applied for a loan only a inquiry and all of a sudden ive had a text through to my mobile that a direct debit payment would took out of my account i am outraged and there will not be any direct debit monies coming out of my account and being given to your company i will happily close my account all together in that case so i suggest your company dose not accept any payment from me
heidi ramsden
email [protected]@hotmail.co.uk
The complaint has been investigated and resolved to the customer’s satisfaction.
loanfinder have taken 2 payments of67.87 out of myu account in a few days of one another i want my money back
Hi Helen
My name is Tim and I'm the Customer Care Team Manager at Loanfinder. Please contact me directly on tim.plumbe@rgroup.co.uk, providing a few standard data protection details such as date of birth and postcode, and I will gladly issue you a full refund if you no longer want our service. We have a no quibble refund policy and process refunds immediately after receiving direct contact from any customer.
I look forward to hearing from you
Kind regards
Tim
tim.plumbe@rgroup.co.uk
Hi,
My name's Candice and I'm the Compliance Manager for Loanfinder. I'm concerned to hear about your experience and I'd be happy to look into this for you.
Drop me an email: candice.gallab@rgroup.co.uk and let me know exactly what's happened.
Thanks
Candice