Logix Federal Credit Union review: A dispute

Emails regarding a dispute between Logix Federal Credit Union and me:

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Ren,

Thank you for your response to my dispute. To say I am disappointed and underwhelmed by Logix's position on this would be an understatement. I genuinely and honestly feel like I am being treated like trash by Logix. After being a dedicated and loyal customer for 12-15 years, having had 2 or 3 home mortgages, a Logix credit card with a balance of $18k, and having referred a dozen customers to Logix, I am stunned and fail to understand why Logix would defend a fraudulent company versus a loyal client like me.

Please note I submitted a Police Report, a Federal USPS employee eyewitness testimony, and a udozen photographs of the issue showing fraudulent/illegal operations of the company I am disputing. And, more importantly, I have made Logix tens of thousands of dollars! It seems to me, someone with common sense would simply refund the $351 I am disputing to me, and understand it makes MORE business sense than threatening a Logix customer (and supporting an illegal fraudulent company instead). Note, I am a Google Star Review and I intend to write a positive or deeply negative review based on how this dispute is handled. I also am adding Vice President emails, and soon, all of the Logix VPs, Executive VP, President, and all Board Members to future emails in my effort to find an EQUITABLE and FAIR decision by Logix Customer Support.

My last point: Is it REALLY worth losing thousands of dollars, a loyal customer, referrals, and achieving an extremely negative Google and other social media reviews ... over an significant $351 dispute? Is there anyone at Logix there who has common business sense?

If I do NOT have a response from you or a VP, within 7 business days (about the same amount of time you gave ME to respond), I will escalate this dispute up to the other VPs, the Executive VP, the President, and the other Board Members. Just wanting to be treated the SAME WAY you would like to be treated if the tables were turned. Nothing more.

Ryan Best

[protected]

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Good Afternoon Mr. Best,

I received your voice message from this morning. I did attempt to contact you via phone and left a message. Please find attached a copy of the documentation sent from LIQUIDATION.COM to substantiate their denial of the dispute. Please review the information fully.

Also attached is the Arbitration Agreement form. To continue the claim to Mastercard’s Arbitration process, we do require you to agree to the terms by signing and returning the form by 9/19/23 or we will be out of timeframe to move forward and the claim will be completed. During the Arbitration process, Mastercard will review the information provided by both sides of the dispute and determine which party proved their position. In review of the merchant documentation, they do state that there are no guarantees on what will be received with the lot and that sales are final. The merchant also states that the packages have not been opened and we understand some of the packages were received opened. If you wish to continue the claim, please return the Arbitration Agreement form completed. If we have not received the completed form by 9/19/23, the claim will be considered closed and the provisional credit will be reversed from your account.

Please let me know if you have any questions or would like to further discuss the claim. I can be reached by responding to this email or by calling the numbers listed below.

Thank you,

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Ren Quinine ▪ Assistant Manager-Card Services

Logix Federal Credit Union

27918 Franklin Parkway ▪ Valencia, CA 91355

[protected] Direct ▪ [protected] Fax

[protected] ext. 2543 Toll Free

[protected]@lfcu.com ▪ www.lfcu.com