Lululemon Athletica
Reviews and Complaints

Hello,
Recently, I bought pants from your branch in Hong Kong (IFC mall, official store). Unfortunately, I do not have the receipt, the purchase was made on December 26, in your IFC mall branch.
I was very pleased with the pants, but recently unexplained tears began to appear in them. Of course I did not make any unusual use of my pants, but used them only for training.
This is not the first time I purchase your products, and usually I'm very satisfied since they are high quality and comfortable. I would expect the pants to be used for a longer period and will not be torn after such a short time. In addition, the high cost justifies uncompromising quality, which is not reflected in the specific pair I got.
It would be much appreciated if you could review the request and respond on that matter (provide me with a refund or alternatively repair the pants). Attached are pictures of the model as well as of the pants with the tears.

For your convenience, my contact details are:
Dana Ben Zur
Adress: 33 Hannah Senesh St., Hod-Hasharon, Israel, Zip code: 4502415
Cell Phone: +972-[protected]
Email Address: dana.[protected]@gmail.com

Thank you in advance.

My husband bought a shirt under a year ago that is constantly pulling and the fabric is catching on everything making it rip and pull apart. The resolution to my complaint is that I would like to request a refund or a return as the shirt was expensive and is now unwearable. I shop at Lululemon frequently and expect that my complaint is taking seriously and that a refund is given to resolve this issue.

Please contact me at [protected].

Thank you,
Danielle

Hello, I am very disappointed with my first pair of leggings I have purchased from here. I've heard wonders about this brand and finally gave in. I followed the washing instructions and have never dried them and am dissapointed to see that the fabric has started getting ratted with fabric balls and bumps on the inside of the leggings. It's very uncomfortable and noticeable, making me unable to wear them. It's very unfortunate because they were extremely comfortable until this started to happen and I can no longer wear them.

Hi there,

Last weekend (February 17 2019) I was at the Lululemon store in the Moncton Mall, when I purchased the Swiftly Tech SS Crew shirt and was told rudely that I was not able to use my Family and Friends Military Discount Card, which I have been able to use every other time in the past. I am very upset by the way I was talked to as a customer and the fact that I was unable to receive this discount with the card in MY hand. I have been a loyal customer of Lululemon Athletica for almost 10 years, I love the products (especially the Align leggings) and everything I wear/own is Lululemon. I am very frustrated by this encounter and I hope something can be done about this!

Thank you,

A upset customer.

I have several Lululemon apparel which I have acquired throught the years and I was surprised to find a run on the hem of my pants after just 1 use. I purchased this item in Lululemon Ala Moana Honolulu last Aug.2018.
I hope that you will be able to do something about this matter since as I said I am a loyal costumer of Lululemon.

Attached are the pictures of the item.

You may reply by sending me an email at [protected]@gmail.com
Thank you and hoping for a favorable reply

Mary Rose C. Tuazon

I am a proud lululemon owner, I have been in love with the company and it's products since I bought my first pair of yoga pants at 13. I've always felt good knowing I was purchasing quality product, with amazing quality insurance along with amazing customer service. I've never had an issue until today, I have a pair of pants, I cannot remember the style as they've been discontinued. None the less the ripped on a seam, while in the mall I happened to stop into the store and spoke with an employee who assured me that your policy for quality is that they should not rip and to bring them in and they could help me sort the issue out. Today November 22, 2018, I stopped in at the pop up shop in Willowbrook mall in Langley BC. I was greeted at the door and was at ease as I walked up to the till. I was soon made to feel unheard and dismissed by the person working on till. He questioned when I had bought the pants, and made me feel as though he didn't believe I had even bought them at lululemon. He was rude when he asked for my information. He rolled his eyes when I said I didn't remember the style and I was sure they had been discontinued, that they were around three years old. He hummed and hawed and said I'm not sure what these pants are but they are similar to this pant I can give you 60 dollars off of a pair and started to help me pick them out, when I told him that I could not afford a pair today and that I'd like it to be added to my account for the store and I would be in to use it soon, he again made me feel small as though it was an inconvenience for him to do this. I understand people have bad days. But I have never left your store feeling this unheard and belittled before. The other employees I've come into contact with from that store have shown nothing but amazing customer service but this employee left a sour taste in my mouth.

If you would like to contact me for any other details or to confirm anything I said in my statement above, please feel free to call me at +[protected] or email at juliette.[protected]@gmail.com

Thank you, Juliette Seymour

Hey there my 13 year old daughter saved up and bought her very first pair of Lululemon pants this summer! She pulled them out of the wash to hang them and there is a little hole in them just a little lower than the knee area on the right leg! She still has her receipt.. Will she be able to return them and get a new pair?

Thanks
Lindsay Tripp
[protected]@cogeco.ca
[protected]

Dear Lululemon customer care,

I have been a loyal customer of yours since I was in my teens, I had pairs of crops and pants that have lasted me years. The quality of your clothing used to be like tanks, lasting forever. Unfortunately, I have been really disappointed in my last two purchases as they have been pilling within a few months. As a long-time customer, I always wash as instructed and hang to dry. I am hoping this was just a fluke of nature and my future purchases won't do the same. I absolutely love the Align line, specifically, Align crop. My last two pairs of Aligns are the ones which have pilled. In good faith to keep my business I would really appreciate you sending me two new pairs of align crops (size 10, black) to replace my current pairs that have been a huge disappointment; or alternatively, send me a $200 gift card for me to replace them on my own.

I appreciate you taking the time to read my email and I hope to hear back soon.

Than you,
Crystal Wood

[protected]
121-951 Goldstream Avenue
Victoria BC V9B6S5

Goodmorning,
Yesterday I bought a pair of pants being helped by a live chat person. Then when I checked my order everything went wrong. I specifically asked for camo pants and she just picked a grey pair and a camo define jacket and also there she pickeda wrong one.im going to send you the picture of our conversation. The order number is c9132131815 .I called back customer service number and they apologies, canceled my order and for the discomfort caused she told me she was going to send a gift voucher that was never received.
Please be kind to check my issue and send me what was promised
My email is [protected]@hotmail.com
Thank you for your support
Best regards
Gaia Peri

Good Morning,

My name is Louisa Benoliel, and I thought I would write to you and let you know about some of the problems I've been having with Lulu Lemon performance leggings.

I have several performance leggings that have lost their form and have stretched to such an extent that I don't feel any hold when I'm wearing them. Another pair of pants have lost their shape in the calf area and don't even hold my ankle area.

Needless to say, I am really disappointed, as I buy so much Lulu lemon.

Hello, I bought a pair of wonder under black leggings and they have only been washed a few times (on cold, delicate, and hung to dry. )The leggings have been coming apart at the seams and pilling in the crotch. I am very disappointed in this as they were expensive and supposed to be high quality. I would like to be refunded as this is not the quality I paid for.

I love my bag however the zipper started falling apart pretty soon after I purchased my bag. Considering it wasn't that cheap I was hoping for better quality. The bag I bought is YIN TIME BAG (HEAT), it's very upsetting to see how bad it is getting, the zipper is so bad there are holes in the bag after I zip it and at this point things could come out of it. Very disappointed with the quality of bag, it looks very nice and was working great until it started being no good

Hi there.
I purchased a pair of your ABC dress pants a while ago (month or so) and finally just realized that the belt loops in the front of the pants don't like you properly! I fear I was sold a defective type of clothing and paying as much as I paid for them I am severely disappointed. The belt loop on the left side is very close to the button and not even close to inline with how far the loop on the right side is.
Please let me know who o can reach out to for an in-store credit of some sort. I paid $85 for these pants.

Sunday, February 18, 2018
Mapleview Mall, Burlington, Ontario

I went into the lululemon store to exchange a pair of pants and ultimately the service I received from the person 'on cash' was very good.

Initially I had difficulty finding someone to assist me. Often there is some one to chat with as you go into the store and/or a few people on the floor to approach for assistance. Based on the number of customers in the store it appeared they were likely understaffed. I could make out 1 person assisting customers on the floor, 1 person on cash, and 3 people assisting customers in the change room area. A 6th person came out and went directly to help on cash as there was a long checkout line forming. I chose to line up in the checkout line and was able to get assistance I needed.

As a side note, while I was being served I noticed an older couple who appeared to be lined up to checkout and pay for a pair of men's pants. They seemed to get frustrated waiting and chose to walk out of the store with product in hand. (Note, I may not have all the facts on this thye may have just wanted a bag for their product?).

Thank you

I purchased a pair of on sale sweatpants for my cousin on 01/22. I didn't know any return or exchange policy at the time of purchase as a first time customer. But it turns out didn't work out for my cousin. I went to the Alderwood mall Lululemon on 01/28. The so called manger was not helpful and kept saying "there's nothing I can do for you". Not even store credit or exchange for other sale item? I used to be a retail manger. But this customer service is not going to gain me back to the store again for sure.

This is the only product of theirs I still wear. Everything else has been discontinued. These used to fit. They used to be of high quality. The last pair I bought in the fall stretched after a few washings and pilled.

The latest adventure involved an online encounter and being told these crops were no more. The person didn't know what an inseam was. I ended up with some knee britches, which I returned. Then, the store continued selling me items that were too long but had some crops in the store. Nothing I took home worked.

I returned three pairs with an RMA and postage from the company. All they would give me was a gift card to buy more overpriced junk.

Over the years, I find that they change the sizing, fit and fabric without changing the names of items. Online there is nothing about how these fit.

It does not matter whether you have tags or a credit card slip, they don't want returns. You end up with more merchandise or a useless credit card.

The latest CEO left. Shareowners are angry. How much longer can a company like this last?

Incident at Covent Garden long acre store London on Friday 2nd February 2018.

Myself and a good friend were looking through sale and she found a top she wanted to get. Even in the sale the price was still quite high for what it was but we are both yoga teachers so would wear it often (yoga teachers don't earn enough money to buy your gear by the way..) but with the R&D discount it makes it much easier. I'm on the system but my friend isn't because she's newly qualified and doesn't live near a Lululenon. So I said no worries use my 15% extra off to help you out. There was a totally sweet girl helping us and she was with us at the till too. I reminded her that we wanted to use the extra discount and as she was new she asked the other assistant if it could be used with sale to which this American assistant replied- yes for you but not for HER. Pointing at my friend with the most aggression I've witnessed in a shop before. We were both taken aback and had to ask her to repeat. She wasn't even attending to us but her passive aggression and judgement was vile. I told her I've been shopping here for years and I spend a fortune on your clothes and it's really my business what I do with what I buy. She kept arguing and refused to let me buy it until my friend who was in shock from the rudeness told her she too was a yoga teacher but just wasn't apart of the scheme. She then interrogated her for evidence of her timetable etc. My friend signed up but declined to buy the top because of the treatment we had from her. Which I'm so happy about. I'm fed up of the naggy vibe you get it your stores. You can tell a difference between genuine kindness and false smiles and forced greetings. This woman had the worst attitude I've ever come across. I've been shopping here for years and wear your clothes constantly in my classes but I really am so close to boycotting. It's too expensive, the ambassador scheme is ridiculous and you've made fitness in your clothes totally exclusive to upper class people. And that sales assistant needs a serious talking to to bring down the sass. She lost a sale because of it.

I went into the store today (Dec. 26/2017) to purchase a couple items but had forgotten my gift card at home. The sales associate assured me I could put my sale items on hold and I could come purchase them the next day with my gift card, as they had been doing holds for other customers all day. At no point did she say she had to ask her manager before making this assurance to me. A few minutes later the associate informed me that her manager told her she would not honour those items on hold for me and would be putting them back on the shelves. She said this is because the items were part of the boxing day sale. I then asked if I could purchase them in store today and come back and repay with my gift card tomorrow. She said she would not do this for me. As a person who works in another retail store on the management team, I am well aware that exceptions can be made and it is important for customer service purposes that management honours the decisions their employees make. I feel especially upset with this experience because the associate specifically told me they had been putting sale items and other items on hold for customers throughout the whole day. I am unsure why the manager refused this option to only me. All of the other staff including the associate who was helping me were friendly and polite. However, the manager who was giving unacceptable customer service did not come speak to me herself, apologize, or offer any other options/accomodations. I understand that the holiday season is a very stressful time, especially for retail employees, but I have shopped at other lululemon stores throughout canada and have only ever received excellent service, and for that reason I do not believe this (Very simple) situation was handled in an acceptable way. Please advise.

I ordered Lock 'Em Down Boxer Light 9" from Lululemon.
First of all, I would like to say that the item was too overpriced.
Second, I didn't like its quality. Decided to return.
Called them to ask what exactly I should do. I found out that the shipping would be at my expense, but the most terrible thing was when the representative started telling me that I have to change my mind, that they rather give me a store credit. I refused. It's been 4 weeks since I shipped the item back and I got no notification from them. I know they received it. And I also know why they ignore me. Fraudsters always do it.

I made a purchase last Oct 4 2017 at your lululemon store in 408W 14th St NYC and I was charged the regular price for 1 sale item. When I got home I checked the tag versus the reciept and noticed the discrepancy. Attached is the reciept and the tag. I was over charged by $14. Also, i checked online the same item is being sold at $39.

I expect at the very least that the $14 be returned to me. I am based in Manila Philippines and was on vacation in New York. I can be reached at mobile no +[protected] or [protected]@rocket mail.com.

Looking forward to hearing from lululemon soon. Thanks

Myrna Fernandez