Foot Locker
Reviews and Complaints

Extremely Disappointed with Foot Locker Philippines

I placed an online order with @footlockerph (Order #FTLPH000087393) for a pair of Cloud 6 Women’s Sneakers. Days later, they sent me a vague email saying they can’t fulfill the order and now I have to wait 7–14 business days for a refund?

What makes this worse is that I paid through @atomeph, which now continues to charge me interest on a product that Foot Locker cancelled, not me. I’ve reached out multiple times, but the responses have been generic and unhelpful.

This experience has been stressful and unfair. As a paying customer, I expected transparency, accountability, and at the very least—a proper resolution.

📌 No real customer service.
📌 Still waiting for a refund.
📌 Still paying interest.

@mapactiveph – Please take action. I deserve better than silence.

#FootLockerPH #CustomerServiceFail #MAPActivePhilippines #DisappointedCustomer #ConsumerRightsPH #RefundNow #FootLockerFail #PHConsumersDeserveBetter

I purchased a $150 gift card from the Footlocker store on Fulton street in Brooklyn NY on 12/24 on my Amex Gold card the first 6 digits of which are 379754 and the last four are 1009. I never used it since then and lost it. While the transaction is clearly recorded on my AMEX statement Footlocker refuses to recover my gift card. The card was purchased from the footlocker store in the late afternoon

I waited for thirty minutes for your representative in the store to order my spouse's shoes and now we learned that it isn't the right one. And now I am getting the run-around and I can't the right product sent. This is unlawful that a million-dollar company gets away with 2 dollar service and makes me the customer go out of my way for their mistake and have the audacity to say I am lying.

I didn't order the courts, I ordered the Nike Blazer MId '77 SE in 9.5 White/Team Red

Product #: V7003100

Supplier-sku #: DV7003-100

This is bull

Disappointed with shocking service from Carindale Footlocker 09/07/22 with NIKE shoes issue. Purchased from Footlocker 10/12/22.

They began to deteriorate quickly.

They are now unwearable as the inner shoe has perished and is falling out.

We are longstanding Footlocker customers and I felt they had no interest in resolving my complaint and it is a genuine concern. 

The store member told me that they have been worn and they will deteriorate when they’re worn. Hello?

He has only had the shoes for 7 months and that is not enough life nor is it the expected lifespan if NIKE offer a 2 year manufacturer warranty.

None of his other 10pairs of NIKES have ever done this, why has it happened to this particular pair of shoes? That’s why I believe there is a fault in the shoe.

I am extremely dissatisfied and disappointed. I am disgusted with the attitude and lack of interest and any form of resolution this store member offered.

I was assured that Footlocker has a defective claim allowance through NIKE but perhaps this particular store member is unaware of that.

I am extremely disappointed with the service received from Footlocker as I need some genuine assistance in resolving this problem.

Thankyou.

I just wanted to share my experience with Foot Locker's kidsfootlocker.com website. I placed an order for three pairs of Vans for my son on May 28th, and it's now June 8th. While they did provide me with a tracking number, it seems that's all they did. The tracking information only shows that the carrier, UPS, is waiting to receive the items from Foot Locker. It appears that Foot Locker has not yet sent out my order.

I tried calling their customer service number, but unfortunately, I was unable to get through to anyone. It's frustrating because I would like to get a refund for my order, but I can't seem to get in touch with anyone who can help me.

Overall, I'm disappointed with my experience with Foot Locker's kidsfootlocker.com website. I don't think I'll be shopping with them again in the future. It's a shame because I was really looking forward to getting those Vans for my son. I hope that they can improve their customer service and shipping processes in the future.

So, I gotta say, Foot Locker is a pretty well-known company. I didn't have any worries about ordering from them, even with all the craziness going on with COVID. I ordered some shoes for my kid from their website, kidsfootlocker.com, but when they arrived, they were the wrong size. No biggie, right? I just sent them back with a fancy insured and tracked package. But here's where things get sketchy. It's been three whole weeks and I still haven't gotten my money back. And when I try to call or email, nobody answers. It's like they straight up took my cash and ran. And I'm not the only one this has happened to, either. Wish I had read some of these reviews before I dropped $130 on this mess.

So, I had a pretty bad experience with Foot Locker's website for kids, kidsfootlocker.com. I ordered some shoes for my son and they took my money, but didn't give me a tracking number. It's been 8 days since I ordered and I haven't received any updates. I tried to chat with customer service on their website, but it didn't work. I also emailed them, but haven't received a response yet. To make matters worse, their phone number isn't even on the website! I had to do a Google search to find it. When I finally called, I was put on hold for 10 minutes and still haven't talked to anyone. This is really frustrating and I don't think I'll be ordering from them again. I'll just stick to Finish Line, since I've never had any problems with them.

So, I had to call Foot Locker's website for kids, kidsfootlocker.com, to follow up on my order. I waited for over 45 minutes on the line, and finally, someone answered. But then, the representative who was helping me hang up on me! I was so disappointed. I had to call again and wait for another 35 minutes to get someone on the line. Finally, I found out that my package was the wrong size, and it showed that it had been delivered. But I haven't received it yet! What a total waste of my money and time. Now, I won't be able to surprise my daughter for Christmas.

I was really upset with the service I received from Foot Locker's website for kids. I mean, waiting for so long on the line is not acceptable. And then, to have the representative hang up on me? That's just rude! I had to call again, and it took so long to get someone on the line. And then, to find out that my package was the wrong size and that it had been delivered, but I hadn't received it yet? That's just frustrating!

I was really looking forward to surprising my daughter with her Christmas present, but now, I won't be able to do that. I hope that Foot Locker's website for kids can improve their customer service, so that other people don't have to go through what I went through.

So, I was trying to get my kid some new kicks from Foot Locker's website for kids, kidsfootlocker.com. I went through the whole process and paid for the shoes, but then things got a little sketchy. I got an email saying that they got my payment, but I never got a message saying that the shoes were on their way. Instead, I got a message saying that it was "taking longer than usual" and that they were "trying to locate my item." What kind of nonsense is that? I tried to check the status of my order on their website, but the link didn't work. And when I called the phone number, all they said was to go to the website. How am I supposed to find out what's going on? So, I had to cancel my payment. Not cool, Foot Locker.

I ordered some shoes for my little girl on June 30th from kidsfootlocker.com. I was so excited to get them for her, but it took 5 whole days for the order to even start processing. I was getting a little impatient, but I figured it was just because they were busy. Finally, after 5 days, the order left the distribution center. I was relieved, but still anxious to get the shoes.

It took another 6 business days for the shoes to arrive. I was starting to get worried that they wouldn't come at all. When they finally did arrive, I was disappointed to find out that they were the wrong size. I was so frustrated! I had waited so long for these shoes, and now they didn't even fit my daughter.

I tried to contact customer service to see if I could get a refund on the shipping, since it was around $10. I sent an email and even tried to reach out on social media, but no one ever got back to me. I was really disappointed in the lack of customer service.

I ended up returning the shoes in-store, but even then I wasn't able to get rush shipping on the correct size. It was really frustrating, especially since it wasn't even my fault that the shoes were the wrong size. I wish that Foot Locker would have done more to make things right.

Overall, I was really disappointed in my experience with kidsfootlocker.com. The shipping took way too long, the shoes were the wrong size, and the customer service was non-existent. I don't think I'll be ordering from them again.

I recently made a purchase on kidsfootlocker.com for a new pair of shoes. I placed my order on the 4th of the month and eagerly awaited my shipment. However, after 4 or 5 days had passed, I still hadn't received any updates on my order. Feeling frustrated, I decided to reach out to the company via email, as it was the only way to contact them about my concerns.

After a few days, I finally received a response from the company. They assured me that my order had been processed and even updated my online account to reflect that my order had been closed and fully shipped. However, I was confused by their wording - what did "fully shipped" mean? I was left wondering if my order had actually been sent out or not.

Now, two weeks later, I still haven't received a tracking number or any updates on my shipment. I've tried reaching out to the company multiple times via email, but haven't received any responses. To make matters worse, my bank account is still missing the $130 that I spent on the shoes.

Overall, I'm extremely disappointed with my experience with kidsfootlocker.com. The lack of communication and transparency has left me feeling frustrated and unsure if I'll ever receive my order. I hope that the company can improve their customer service in the future to prevent similar issues from happening to other customers.

I gotta say, I had a pretty bad time shopping at Foot Locker. I was trying to order some stuff online for my kids, but every time I tried to check out, I kept getting this weird message that said "Something has changed in your cart! Please review the changes before continuing." It was super frustrating because we weren't changing anything in our cart! I tried using different accounts, different devices, different browsers, but nothing worked.

So I sent an email to customer service, but I never got a reply. Then I tried chatting with a rep, but they kept leaving the chat before we could fix the problem. Finally, they told me to call in my order, but when I did, the phone rep wasn't much help either. They just suggested that I try ordering online again, even though I had already told them that wasn't working. And to make matters worse, when I tried to order over the phone, some of the items I wanted weren't even available, even though they were showing up as available online!

Overall, it was a pretty terrible experience. I wouldn't recommend shopping at Foot Locker if you're looking for an easy, stress-free experience.

I just gotta say, I ordered some shoes from Foot Locker's website for kids and I'm a little worried. I got a notification that my order shipped, but when I tried to track it, all it said was that the details will be available once the package arrives at the facility. What's up with that? It's making me a little nervous, you know?

But then I started reading some reviews and I gotta say, they're not making me feel any better. People are saying all kinds of things about this website, and it's got me wondering if I made a mistake. And then I noticed something weird. The logo on the kidsfootlocker.com website is totally different from the one on the actual Kids Foot Locker website! What's up with that? It's making me wonder if this website is even legit.

I'm really hoping that my shoes arrive soon and that they're the right size and everything. But I gotta say, I'm a little skeptical about this whole thing. I mean, just look at the screenshots I took. The logos are totally different! It's making me wonder if I should have just gone to the store instead of ordering online.

I placed an order for some shoes on July 1st, 2020 from kidsfootlocker.com. I was excited to receive my new kicks and eagerly awaited their arrival. On July 5th, 2020, I received an email from Foot Locker stating that my order had been processed and that my shoes were on their way to UPS to be shipped. The email also included a tracking number so I could keep an eye on my package.

However, when I checked the tracking number, I was disappointed to see that the shoes had not been dropped off by Foot Locker. I was supposed to receive my shoes on July 9th, 2020, but the shipping information had not been updated and my shoes had not been shipped. I was frustrated and upset that Foot Locker had given me a bogus tracking number and had not shipped my shoes.

I tried to contact Foot Locker via email, but I have not received a reply. I am extremely disappointed in Foot Locker's lack of customer service and their failure to deliver my shoes. I paid $90 for these shoes, and I expect to receive them. Now is not the time to be ripping people off for their hard-earned money, especially during a pandemic.

I plan to report Foot Locker to the Better Business Bureau and any other relevant authorities until I receive my money back. I urge others to be cautious when ordering from Foot Locker and to be aware of their poor customer service and shipping practices.

I made a purchase on footlocker.ca. It was for four winter jackets. Three of them had to be returned because they were too small and not as I expected when I send them back it took so long before I even got a reply after multiple emails and calls they kept telling me that it was in the warehouse and I had to wait for them to get them, finally I called again today and they told me that two will be refunded 5 to 10 business days and that one of them was used and dirty. This is impossible because as soon as I got them, we try them on and then pack them up to send them back, they have no pictures or anything to show me just that I used it and made it dirty. This is a lie. They are refusing to give me a refund and said they will send me the other jacket back. Please let me know how I can proceed with this to get my refund

Order # v4021072337. My packages were split into two order one was delivered on 07/27/2022 @12:34pm and the second package delivered on 07/28/2022 @ 12:07pm left at the front door. The packages were never received, placed a claim for my missing packages case # 0272835.

Mrs. Jacqueline craig

469.279.7470

[protected]@yahoo.com

Como es posible que el sabado pasado voy a la tienda y me encuentro con el empleado de nombre carlos detras de una caja registradora, cuando yo habia ido hace unos meses atras y el estaba haciendo unas cosas indebidas,

Esto es una tienda familiar como es posible.

Senor carlos sanchez no va tomar cartas en el asunto

Esto ocurrio en el shopping del centro del sur en ponce

Es increible como todavia tienen a este empleado de nombre carlos trabajando bajo esta compania con sus actitudes sus palabras soeces

Una empleado que ha esta cambiando codigos de tennis para darlos mas barato a sus amistades, lo se porque fui y eso era lo que el hacia con un empleado ayudandolo cuando ellos se dieron cuenta que yo los vi entonces se aguantaron hasta que yo me fui con mi familia de la tienda.

Los gerenciales no se dan cuenta de los actos qie estan cometiendo.

I called march 16 about my order they made a claim its march 30 i was informed that the investigation take 8 to 10 days still no resolution i call get the run around customer service is ruled and very un professional it should be a law how you guys rip off people in this time of our lives order no #v4018696019

Employee by the name of carlos works at shopping mall centro del sur has a attitude has been taking merchandise also with another employee pass other shoes with another code I notice the other day that I went they were doing some things unappaporiate I would discuus this with mr carlos sanchez your district manager because it look like the store manger is blind this is a family store the music that they play in the store bad words, you need to take actions. Employees named is carlos