Foot Locker
Reviews and Complaints

Today was the shoe launch or release for the Lamelo, Rick and Morty shoe.

I went early and stood in line I would say 15 customers were in front of me.

I saw 4 people walk out with the new shoes.

Shortly after that they said they only had 8 pairs left. only two more people walked out. They then started telling everyone the shoe was out of stock. I suppose your staff holds them for resale and or for their friends. This is just such a bad look. I was very frustrated looking to purchase one pair for my son. I was not the only one upset. I would say just don't make it so obvious. One of your store employees proceeded to say they only received 10 pairs. come on do better Foot Locker.

I would like to make a formal complaint regarding an order I returned to you on 13/01/22 and you received them in your warehouse on 17th. https://www.ups.com/track?loc=en_US&tracknum=1ZW7V3169196922807&requester=ST/trackdetails

I have been In correspondence with your customer service department on a number of occasions regarding the refund. I have been refunded for the Lacoste trsiners a week ago but still no refund for the Nike. I am disgusted with the time frame of your company dealing with returns and refunds. I’m disgusted with your slow response from customer services. The fact there is no number to call to discuss. For the lack of information given, for having no follow up to chase the warehouse when it’s been stated you have the returns. It’s now 3 weeks since you received the goods back snd I still have no refund. In this time I’ve ordered and returned other goods to different companies (jd sports, base clothing, very and coggles) all of which I received my refund within 5 days at the longest.

I understand with Covid things aren’t easy but it’s still no excuse that I’m still waiting for my £50 something refund. I want this back in my account today.

I’ve had to cancel my card on Friday due to fraudulent activity so if you need my bank details to refund on please call me on [protected].

Lastly I will never purchase from you again after all of this messing around. I have 6 children and purchase in store from footlocker a lot and won’t do so again.

I hope you can understand my frustration and that you will sort this out for me.

Store 7699220 Time 7:14 pm april 24 register 3 Trans 16447 Cashier Matthew. With supervisor not willing to write down her name or area manager contact details. Was only told to call store and circled 1-800 number

Incident : was shopping with my 14 yr old son and at cash register advised Matthew that these two items being purchased are tax exempt as my son (who was standing next to me) in only 14 yrs old.

Supervisor or manager advised me a piece of id needs to be present. I explained what 14 yr old ha drivers license or passport on them to go to footlocker. Actually what 14 yr old (grade 9 student) carrys a wallet when shopping with his parents especially at footlocker. We visited 2 other stores on Robson street spending over $500 and no other store even questioned my son when he said his purchase is "non taxable" We felt humiliated as customer behind us listening to our complaint. Enough that the customer behind us said what an embarrassing situation to us outside the store that the supervisor did not believe your was under age.

I was told to come back to the store to present student ID for $3.57 issue. I will gladly do this if my mileage and parking is paid for. I will also expect my $57.12 purchase to be fully refunded due to this insult of my family's integrity. Clearly any supervisor or manager has discretion for $3.57 issue. If they dont they should not be in charge. Now I have to spend this much time putting in this complaint.
Im a professional and a manager in my field of work and I truly believe footlocker employees on Robson street need to be better coached.
Clearly no one wanted to void my transaction and re-key without sales tax. I would like an area manager of vancouver downtown area foot locker to contact me regarding this issue / terrible service. This was truly harassment and I want this complaint to go to senior management.
This employee said she was the manager of this store. I would like this complaint to go to area manager level or higher. Please advise me who to contact or the contact information. Im taking Monday April 26 off to deal with serious / insulting issue. [protected]@yahoo.com
Ph [protected]

On 3/14/21 i placed a order a pair of nike air max 270 in red and a pair of nike air max plus.To be shipped to 853 tradewind rd macon georgia 31206 .Reference number 5239850314210011547620100 .Total 342.40 no one has money to just give away .This ordered has been delivered to 3131manchester expy columbus ga 31909 left at front desk sign by shores.When i called foot locker i was told it would be 5 business days for them to investigate .If i tracked all this i dont know why it should take 5 days when they did seen where i placed the order .Timothy taylor 853 tradewind rd macon ga 31206 but they was shippid to columbus .I am very hurt and upset i can be reached at [protected] my sister chris denson is handing this for me

My son bought a Nike tech tracksuit on line 8/10/2020, but unfortunately the track bottoms the logo is peeling off, I have gone onto live chat that says to send them a photo of the product which I have done and that they would get back to me, its been over a fortnight and I haven't received any information on what to do, my son spent a lot of money on this tracksuit order number is [protected], invoice number is2020-134-[protected], product number is [protected], maybe they could send me a refund or another track bottoms

I sent back an item ( Nike NSW fleece jogger) that I purchased from footlocker website for exchange to smaller size for my son's Christmas present around December 10th. somehow the item got lost in UPS. after several calls to UPS and footlocker and pushed back and forth between the two company I was finally instructed to file a claim on December 23rd for investigation . It was not my fault since I followed the instruction and send the item the way I was supposed to. I would have take the item back to the store if I only knew it would be such a disaster . Customer service in few of my calls were not helpful at all . I still haven't received any respond . This has been very upsetting ! the item was $100 and I couldn't afford to buy another one for my son's christmas . I feel That I was not treated right and this has been a terrible customer service experience from such a respected company. Please help me resolve this issue .
Regards,
Fereshteh

Received somebody else's item on mail . I never received the item I purchase. It was sons gift for Christmas, Its the 19 of December and the item is sold out and they wont give me my money back until they receive the wrong item . They are more worried about their item than my issue . After I stayed in the line for 1:57 I didn't solve my issue .
so inconvenient . Never again will I buy from them . There is Champs and Finish line .

On 09/12/2019 I purchased a pair of trainers from the above mention shop for £134.00, the service I received from the manageress named gen.. Or gem was absolutely disgusting, we was made to wait 20 minutes before we could actually pay for the item because this manageress was refusing to serve us because her shift was over, and the other cashier was dealing with returns which was taking a very long time, I was subjected to verbal abusive from your employee in front of other customers and staff, she was screaming, that she would not get fired as she was the best foot locker had, even the other employee were shocked at this persons action,, I was told by her that if she wanted to she could refuse to serve me so best be quiet. I feel utterly appalled regarding what I was subjected to from one of your employee this was witnessed by numerous other customers,. This whole situation has been very up setting for and I will be very hesitant to use the shop in the future.

Regards
Vicki jane davies

Ordered a Kyrie Spongebob hoodie on 11/30/2019. It was priced at 44.99 and was able to use a coupon. Foot locker cancelled my order claiming it was out of stock. Funny, it's on their website, in stock, now prices at 65.00 and excluded from coupons. I called customer service and spoke with a supervisor who told me I can order it but I will have to pay $65 and they refused to honor my original order. How deceptive and shady is that? I have 4 teenage boys who love shoes and I will NEVER shop at foot locker our any one of its affiliates. I have never been treated so horribly by a retailer ever.

Order placed 9/22/19 online; rec'd email back same day from SheerID that my info was successful and a rep would call 1 business day to apply my 15% - as of 10/11/19 no call & customer service 800.991.6815 refuses to refund my 15%. Advised I need to contact SheerID. No I should not have to do their work when I have an email advising it was successful. They wanted me to provide info over phone again advised I would not as I have already uploaded info requested and was advised it was successful. They put me on hold FOREVER when asked for manager; Angel the supposed manager gave me the same runaround.

I've been working at foot locker for a while now and enjoy helping the customers, making connections, and getting to know others. I recently got transferred to the location of meridian mall due to me being in college. It started whenI was scheduled for Sunday July 21, I explained to him in advance that I wasn't going to be able to come in on that following Sunday. He approved but when the following day came decided that I had to come in and write a statement due to the fact nobody showed up for the shift that day. So at this point I'm confused because me and him already had an agreement already . So me being the passionate Employee, I later came in to write the statement, I also helped him with customers as he thanked me. When discussing the situation with him he asked if I had any discount left in my card . I proceeded to say yes, during this time it was half off event and I haven't used alot in discount . So He asked if he can use it, I said " no because I'm getting written up for no reason". he then told me that if I let him use it he wouldn't write me up but it had to stay between me and him, Long story short I let him use 400 on my discount cards do avoid a write up. Now I don't like how he approaches the situation by blackmailing me for my discount card, but at the time I didn't care because I was avoiding a write up.

There was multiple occasions where it was certain things that took place Leading to me being uncomfortable. I don't remember the actual date that the mandatory meeting took place, but if you look back in the system everyone will schedule for our that day. The manager by the name of Roe talk about the typical like getting to every customer, and increasing your sales per hour. What made me accountable was he later made a comment saying " lady's and if you want to use what you got to take advantage of that and make some sales, not only that it will also be a change in uniform and you all can wear Leggins" basically insinuating that men will purchase more if doing so . And not only that he also proceeded to say " I watch Sam do it all the time" Sam being an employee that was promoted to assistant manager at the time.I wasn't sure if I should say something because everyone seems to be cool with it, it was like these such things happen often. I didn't think that message was Appropriate for Manager. There was also another occasion I remember being on the sales floor, at the time it wasn't busy so I was getting on my coworkers that I haven't met before. So we're all conversation and the manager by the name of So we're all conversation and the manager by the name of Roe was having a conversation with the young boy by the name of "Diego". They were listing titles of porn videos laughing about it saying "boy f*** stepmom" All I was thinking at the time is it's inappropriate for Manager to be discussing this to employees on the sales floor, not to mention he's a minor only 17-year-olds. Also me another sales associate by the name of " samarah" heard everything we're minors as well. And it doesn't even end there, I have never worked with that manager before until this particular day, so after the inappropriate conversation took place Row and Diego were laughing again. So I proceeded to ask what was funny as me and Samara was curious. He had a sticker placed on the outside of his pants, but near his genital area which read "squeeze me". Then he later mention because I couldn't quite see what it said I was Squinting, he said " girl don't look at it like it's not nothing there". I never thought it was funny I actually thought it was weird because he then cracked a joke Saying " if the customers ask me for help I'm just gonna point at it" mine you sticker says "squeeze me". After that I kind of kept my distance, this all took place 08/10/19. So I work the following week everything went cool that week 08/11/19-08/17/19.

Another situation happen I kept updating my availability but was still being scheduled for days I was available, I had to to have somebody cover my Tuesday shift 08/20/19 and Friday shift 08/23/19 within that week I didn't work Sunday to that . After that happens, I don't know if the manager Roe just assumes I wasn't trying to work, but after that Week 08/18/19-08/24/19 the following week on 08/25/19 I wasn't one the schedule. Homeview stop working so I had to come in and update my availability that way, we figured out what the misunderstanding was I entered the days in wrong. He ensured me the following week I will be on the schedule. So I ask for it to be sent in the group chat called bubble, but I still wasn't on it the week of 09/01/19-09/07/19. The next week 09/15/19-09/21/19
I still wasn't if the schedule. He had told previous before that we came that hours were kinda slow so all I can do that week was try to pick up hours and that he tries to make it fair for everyone. When he said that I was confused because being off the schedule for there weeks doesn't seem fair. So I call and was concerned because haven't been to for for so long and he reasoning was not constant. We had a conversation on the phone and he said well the system give hours to who ever make the more sale and are productive. So I immediately cut him off and proceeded to say that I don't work often but whenever I do my sales are high, and that he wouldn't even know my work ethic because we're rarely schedule together. I also brought up the fact of how I'm supposed to continues to increase my sales per hour if you're not allowing me to be scheduled, lastly telling me hours are slow. So eventually we ended the conversation and he insured me to text him to remind him to place me on the schedule. So I never text to him because I don't feel as though it's my place to reminder A manager to give me hours knowing I have been to work in weeks. He makes the schedule every Wednesday so that's why he told me to text him Wednesday. I don't feel as though is necessary to ask for our statistics given the fact that I called you on a Sunday( 09/08/19 ) and we had a conversation about it .

So shortly after the conversation he later sent a message in the Bubble And he sent next week schedule as well 09/09/19 -09/14/19 which I still wasn't on even after we had the conversation the previous day. He was very unprofessional and took the conversation we had to send a message that was for everyone but in direct towards me because everything he discussed in that message we talked about over the phone. An he Mention to Call the manager is on duty during that particular day I called Roe but he wasn't "on duty" but he fail to realize is that I actually did call the manager on duty(Corey ) who didn't have explanations as to why and told me to contact Roe. I didn't appreciate he was questioning my work ethic but yet couldn't tell me what I did wrong or he acknowledge the fact that I do make sales whenever I do work. So the week of 09/15/19-09/21/19 I still wasn't on the schedule so at this point I was over it. The district manager was on vacation and I honestly didn't want to contact him because I feel as though if he getting away with the scheduling and using my discount I'll rather find someone higher than the district manager. I also preferred to keep it to myself because I didn't want to make anyone aware of it and then Roe the manager find out I knew I would get Harassed even more. My time there I feel as though he make acceptions for certain employees, allow some to do what he normally wouldn't approve of. He then sent another message congratulating a sales associate not to mention he was supposed to have sales associate of the week the following day we had the meeting Sunday July 21, so why start now 4 weeks later. in my opinion he still was trying to be petty he also added another comment that I knew was directed towards me at the end of that message. It said " Now this is how you keep get hour".I felt as though he expects me to be Mad or my feelings but I congratulated them as usual.

So the schedule for 09/22/19 was sent I was on the schedule after 4 weeks of being off and only had 3 hours. He me on for a Saturday 3:45-7:15 if I was off the schedule for so long I feel as though I should be given a decent about of hours. I took his word when he said it was slow, but now looking back on it, it was back to school time around the weeks I wasn't schedule. I have been working for foot locker for 1 year now and the things I have experience here honestly are too overwhelming. So it is now 1:27pm, shift starts in about two hours and I will not be continuing to work at a job with such unfair treatment. When leaving a job I i. I Normally give a two week notice, but I don't want to have to see this individual again not be around someone who doesn't respect me as a person. Like logically thinking I haven't been to work for weeks now. The week you decide to put me on the schedule it's on a Saturday one of the busiest days we have during the week. In away I feel as though it was done on purpose so by the time I clock in and get to work I wouldn't know what new Releases. And in some cases the store gets rearranged so at times the back might not be the same from when you worked the previous time. I would like for this situation to be handled accordingly . I don't want to be one of the issues you all brushed off, that's part of the reason I didn't go to the district manager. I understand he's been a manager for years but he's so comfortable to the point where he feels that he can treat people any kind of way which is Sicking. He has several minors that work in his store which is one of the reasons I decided to file my complaint. Roe does questionable things that are inappropriate and work environment. I am a minor as well as a few other of the associates, but I want to speak up because I don't appreciate being dog out and disrespected by someone who is of age and should know better. I hope you are hello to situation accordingly, before I have to. I also like to say that I enjoyed my time at foot locker before this experience and would love for you to have better people in charge.

Ps the story is told and the picture as in order base on the information I've given

-thank you

I place an online order on August 13 for 5 pairs of shoes which came up to 535.00. I received an email stating that my order had been cancel. So I called the customer services hotline. I got a representative and I told her my issues she look into the situation for me then she came back and said that 4 out of 5 of the order was approve. that the fifth payment was decline due to nonpayment. I told her that that don't make any sense she said my bank decline the purchase. I had already approve these purchases with my bank. So I ask her can she reprocess this payment again she told me NO. So I ask to speak with a supervisor which she transfer me to David ID#5697 so I told him what was going with the order. He was not trying to hear what I had to say. He kept cutting me off and telling me it's my bank fault. I ask him can he reprocess the order and have it ship out so I can received it by Monday he told me No, and there is nothing he can do with an attitude. Every year I have this problem and a representative fix the problem. But today he did't even try to help very unprofessional as a supervisor.

Ordered a pair of trainers 4 days ago paid for standard delivery as it was the only option for some ridiculous reason. Had a text message to say that they were coming out today at 9am this morning, I am yet to receive my parcel and when using the DHL website I'm being told my parcel will be here on Monday even though I've waited in all day as I was told they were coming this morning. This is the worst service I have ever received when making an online purchase and will not be a returning customer with yourselves.

I was working at the footlocker near my school in Ithaca. So I thought I could work at the one near my home in NYC ok 42nd street. So I asked when I came home in December for a break and they said yes so when I came home in May I thought my transfer would be easy but it took until almost the end of June to finally go through and I was supposed to start working as soon as the next week but I didn't. So I kept texting the person who I thought was my manager and they said that they were gonna try and ask how and when I would get my hours which was confusing bc I thought they were the manager. In the end it's the end of August and I still have not received any hours. And now to start working in Ithaca again will be a harder process bc of. The thing is that if someone told me that I wouldn't be getting so many hours at this store bc a lot of people work there then I would understand but nobody told me anything, which I feel is extremely unprofessional.