Luma Health’s earns a 5.0-star rating from 1 reviews, showing that the majority of patients are exceptionally satisfied with healthcare engagement and communication experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Elevating patient communication effortlessly
Luma Health is turning heads in the healthcare communication arena, and from what people are saying, it's clear to see why. This platform has been a game-changer for clinicians and patients alike, making conversations as smooth as your favorite gelato. The automatic reminders? A godsend that reduces those awkward no-show moments and helps keep everyone on track.
Patients are giving two thumbs up for the text-first approach, which cuts through the hassle of calls and voicemails. Healthcare, after all, is about care, and feeling directly connected to your provider via a quick text sure feels personal and attentive.
But let’s keep it real. No tech is perfect, and for some, there's been a hiccup or two when navigating the initial setup. Yet, once over that hill, users are basking in the ease of managing appointments and loving the follow-ups that make them feel more than just a number on a chart.
If you're all about giving your patients the VIP treatment and streamlining your day-to-day clinic hustle, you might want to slide into Luma Health’s DMs.
Recommendation: Text it out, it’s worth it!
-
Pros
- Streamlined Patient Scheduling
- Automated Appointment Reminders
- Robust Patient Communication
- Seamless EHR Integration
- Comprehensive Analytics Tools
-
Cons
- Limited Integration Flexibility
- High Cost for Small Practices
- Steeper Learning Curve for Staff
- Potential Overlap with Existing Tools
However, if you have something to share with the others, you can write a complaint
If you represent Luma Health, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Is Luma Health legit?
Luma Health earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Luma Health. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Luma Health has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Lumahealth.io has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lumahealth.io has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Lumahealth.io you are considering visiting, which is associated with Luma Health, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Luma Health website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
About Luma Health
Their platform includes features such as automated appointment reminders, which aim to reduce no-shows, and a mobile-friendly scheduling system that allows patients to book and manage their appointments easily. Luma Health also provides a secure messaging system for efficient communication between patients and healthcare providers.
Another key service is the waitlist management tool, which helps clinics fill cancellations and maximize their appointment capacity. Additionally, the platform offers a patient feedback system, enabling healthcare providers to gather insights on patient satisfaction and areas for improvement.
Luma Health's solutions are designed to integrate with existing electronic health record (EHR) systems, aiming to create a seamless workflow for healthcare staff. The goal is to save time for providers and improve the overall patient experience by making healthcare more accessible and convenient.
The company's products are targeted at a range of healthcare providers, from small practices to large health systems, with the intention of making patient engagement more efficient and helping providers to grow their practice.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Luma Health. Make it specific and clear, for example, "Delayed Appointment Confirmation from Luma Health" or "Billing Error by Luma Health".
4. Detailing the experience: Provide a detailed account of your experience with Luma Health. Mention key areas such as appointment scheduling, customer service interactions, technical issues with the platform, billing discrepancies, or any other specific problems you faced. Include relevant dates, any communication you've had with Luma Health representatives, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses you received from the company. Explain how the issue has personally affected you, such as causing undue stress or financial loss.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with Luma Health. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or another form of rectification.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. ComplaintsBoard.com may notify you of any replies or actions taken regarding your complaint, so regularly check your account and the email associated with it.
-
Luma Health contacts
-
Luma Health phone numbers+1 (415) 741-3377+1 (415) 741-3377Click up if you have successfully reached Luma Health by calling +1 (415) 741-3377 phone number 0 0 users reported that they have successfully reached Luma Health by calling +1 (415) 741-3377 phone number Click down if you have UNsuccessfully reached Luma Health by calling +1 (415) 741-3377 phone number 0 0 users reported that they have UNsuccessfully reached Luma Health by calling +1 (415) 741-3377 phone number
-
Luma Health emailsinfo@lumahealth.io100%Confidence score: 100%tashfeen.ekram@lumahealth.io97%Confidence score: 97%support@lumahealth.io94%Confidence score: 94%Support
-
Luma Health address3 East 3rd Ave, Suite 401, San Mateo, California, 94401, United States
-
Luma Health social media
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!