Lumber Liquidators review: bella wood 50

A few of our friends have had the same BAD experience!

Just because you see someone on TV using it...doesn't make it a "great product or experience". Lumber Liquidators is a horrible experience. Their PAID endorsers (ty penningtong, etc;) are just that. PAID to say GOOD things about them. And of course when on TV they use only the BEST quality of stuff (they probably bought elsewhere).

They tried refusing to cancel our order, charging a restock fee for something that was not shipped and when it comes to $6, 000 we refuse to back down.

These people are pathetic and in short...crooks.

DONT BUY

I have installed floors for more than twenty years and I have never seen a poorer product than Bellawood Flooring. After visiting friends in Virginia, my mother decided to pull up her carpet and put down Bellawood after seeing her friends beautiful floors. She decided on Brazilian Cherry. Two years ago I installed her floor and it looked great –for about 6 months! Her home is located in south Ga. and is on about a three foot crawlspace. Before any of the planks were installed, I laid down a DOUBLE moisture barrier (It was my mom’s house). The bottom of her crawlspace had already been protected by a moisture barrier per recommendation by Georgia Power to receive the good cents energy saver discount. The problems began a quarter of the way into the job when I began noticing serious milling mistakes. I also noticed very poor finishing on some of the planks. Both of these problems are a common accordance with hardwoods, so I just grabbed an empty Bellawood box thinking I would return them for a refund. When I finished the job I had more than 3 boxes out of 40 with poor milling/finishes. When I tried to return them I was told that the warranty states that you have to accommodate 5% for industry defects, 8 – 10% for exotic woods. This is B.S. I have never had a problem with returning defective product with any local or national retailer. I guess by translating the warranty 5 - 10 % of the product you have already purchased and haven’t opened is crap. The more serious problems began about 6 months later when the some of the planks began to buckle and some split. When I called Lumber Liquidators I was told that I used the wrong nails. I have installed a whole warehouse full of hardwoods, and the nails are standard. I was also told that the humidity in the home was too high. This might work as an excuse, but if there is high humidity in the home, then why aren’t the hardwood floors in the other rooms affected?(Bruce and Traffic Master). Now, every time my mother goes on vacation, I get called when she gets back to bang down and nail a new buckle. Again, no other rooms with hardwood are affected. I suppose if you install Bellawood floors you have to leave you’re a/c or heat running while you are gone for weeks at a time. Bellawood is the worst flooring I have every installed some much so that I will not install it for any customer and do not recommend it to anyone. By the way, about a year after my mother floors began giving her so much trouble, her friend from Virginia called – Their Bellawood floors began to buckle and split too! If anyone would like to ask me any questions please email me at tgpil@hotmail.com

Same with us - we bought bellwood through lumber liquidators. Some of the boards started chipping severly about a month after installation. WE put in a claim and they had an "independent" inspector look at the floors to determine why the chips occurred. The inspector gave reason why some boards had scratches and why some boards were uneven but never gave a reason why the chips were present. However, lumber liquidators denied the claim based on the explanations for problems that were not even the reason for our claim. We are doing research and finding similar issues with many costumers. We are trying to find a lawyer for a class action lawsuit. I will set up a website for this once things are cooking, all interested please stay tuned ! ! ! !

Bob Villa is a tool for endorsing this product.

We installed 2000 sqft of Bellawood from LL 5 years ago (Brazilian Teak) It looks terrible, always has and until we can bite the bullet to have the entire floor sanded or removed I guess we're stuck! We were convinced it would be a great investment for our home, unfortunately, I am disappointed with the flooring every time I walk into my house.

Nearly the entire floor has CUPPED and warped and in some places, split.

last year we pulled up our carpet and bought Bellawood brazilian koa wood for our entire great room at lumber liquidators we were also taken in by the fact that Bob Villa was a spokesperson. The floor started to separate and have thin cracks along the boards. i called LL and they sent an inspector who rolled balls around the place and took pictures, LL told us that the installation was wrong (done by one of the companies they recomend ) and the warranty was void! It also squeaks and cracks when we walk on it sometimes the sounds come from another area feet away from where we stepped, My daughter has Bruce hardwood and a few young children racing through the house never a mark or a creak. we have to treat the floor like and old antique!If anyone has any answers to problems i would be thrilled to know what to do.

If you read the 6-font fine print for Bellawood, you will see that the "50-year warranty" is no longer in effect after the floor is installed. Apparently, you are supposed to buy their flooring and store it in boxes, and if the finish gets damaged within the next 50 years, you can make a claim.

Lumber Liquidators and its Bellawood line are a scam. I am shocked that Bob Vila continues to endorse them, and think that he must be unaware of the thousands of customers who have had nothing but grief dealing with Lumber Liquidators. It is time consumers engaged a class action lawsuit.

We had Bellawood Brazilian Teak that we purchased from Lumber Liquidators installed in November of 2008. Now we have gaps along the long edges of the boards appearing in random places. In some of the gaps, you can see the glue pulling away from the boards. Our installer was not able to use several of the boards due to blistering, chipping and other flaws. When I called LL to complain, their customer service person was probably the worst I have ever encountered. Our contractor has been out three times to look at it and now he is going to have a LL inspector come out to look at it. He believes the wood was not dried properly before being packaged and shipped. He said he is not impressed with LL inspectors and I believe they will not take any responsibility for it. I feel a lawsuit coming on!

Our story is the same as the many others, due to the advertisers on the TV we decided to bite the bullet and pay the price for American Cherry Select. During installation the installer had a problem with milling errors (different depths and widths) so we had to live with with the BEST OF THE WORST. That is after paying over $6000.00 for the wood! Little did we know the worst was yet to come. After approx. 2 mos. our floor began to cup (approx. 90% of it) at which time we called our local store in Springfield, MO. They in turn contacted the main office who requested pics. shortly after we received a packet giving us information about humidity an wood! Their excuse for our problem was humidity! We purchased the recommended underlayment which was the most expensive and had a moisture barrier. And they do have a local store in Springfield, MO. and were more than happy to take our money! THEIR CUSTOMER SERVICE DOES STINK AS THEY ACT LIKE OUR PROBLEM IS NO BIG DEAL!

Where is the Better Business Bureau in all this? You will find a good rating for LL because they pay them to LIE for them! The BBB should be ashamed, they're party to this fraud!

We installed Bellawood Brazilian Cherry in October 2008. It looked beautiful until the beginning of June 2009. We were having dinner and heard some strange noises. It turned out to be our floor had buckled and came apart in an area in our living roo. We had a professional floor installer come out and fix it. I asked him if it was from humidity and his answer was absolutly NO. Well, he fixed the area that buckled and two days later it started buckling in another area. I called LL and was told to call their customer service. I had to send pictures of the floor and answer a few questions, like did I live near a lake or creek (the answer is no). They have told me that they have mailed me a packet about and determined that the floor was buckling due to the "Environment". Probably humidity they told me. How is the world do they know what our environment is like without actually coming out and looking at the floor. What a joke! I told them that I will not stop calling them until they have someone come here at look at the floor itself. There is no way that they can determine anything by looking at my pictures. It was almost impossible to see the problem in the pictures anyway.

I wish I had known prior to purchasing the Bellawood that so many others have had the same problems with this wood and with LL.

If anyone is thinking about purchasing Bellawood, or for that matter, any wood from Lumber Liquidators, I would suggest that you do some research prior. I guarantee you that after you have read all the horrible experiences that so many people have had, you will change your mind.

THEY ARE A COMPLETE JOKE AND COULD CARE LESS THAT YOU SPEND ALL THIS MONEY FOR AN APPARENTLY GOOD PRODUCT AND THEY DO NOTHING TO STAND BY THEIR PRODUCTS.

If anyone has a class action suit with LL, I would be very interested. Please contact me at: debbie625@comcast.net

We had Bellawood (white oak) purchased from LL installed in our home in April 2008 and in June 2008 every board had cupped. Their "crack" inspector told us it was an environmental/humidity issue and the warranty for 50 years was not valid. We are on our way to a law suit with everyone involved. If a class action suit is around please contact me at kbozzo@yahoo.com.

I had Bella Wood floors installed in my family room and now I noticed it is starting to split and the finish in some areas looks terrible.If tthere is a class action suit filed, please contact me mvalerio64@yahoo.com

Anyone filing a class action lawsuit, please contact me at ryanclift@yahoo.com

1700 useless square feet of brazilian walnut cracked in 2 weeks time. Amazingly poor quality, even worse customer service. GARBAGE COMPANY.

I also had about 2, ooo sq.ft. of Brazilian alnut installed in my house last Oct. It is cupped on 90% and starting to buckle in quite a few spots. I'm not sure what I'm going to do about it but I am furious and my contractor is beside himself. This is just not right. If anyone has any advice please let me know. Thank you ahead of time for any input.
My e-mail is: Bsdhmb@aol.com

Again thanks,
Barbara

Please contact me if there is movement of a class action suit: charlotte.stephanie@gmail.com

After tons of research and having some customers use LL with minimum complaint I went ahead and bought Brazilian Cherry for my living + dinning room. I had a respected HardWood installer put them in. In less than 2 weeks over 800 sq/ft of flooring had ALL WARPED. According to LL my contractor use the wrong glue or I have extreme moisture in my home. NO to both! Proper glue, proper humidity, yet LL wants nothing to do with the problem.

I am currently in dispute with Lumber Liquidators over 5, 000 sq. ft. of Brazilian Walnut that is peeling, splitting and cracking. This is after much of the original order was returned for milling issues. The inspectors came by, and now we received a letter from LL that said this was our fault. We spent well over $25, 000 on WOOD ALONE! I am sick. How can we start a class action lawsuit? I AM IN!

Please contact us at:
aleckarry@yahoo.com
marakarry@yahoo.com

I agree with a lot of what these people have gone through. Do not buy your flooring at Lumber Liquidators. Poor Customer care. I had an issue with the install. My flooring buckled after 4-5 months. After 6months of battling with HSS and the contractor. It was found that the installer they recommened didn't use the correct nails. Since then the floor is finally down but my wife and I don't seem so excited about the flooring anymore. Its a sad reminder of the headaches we had to go through to get them to rip everything up and install the flooring again. When we first saw the issue and tried to get Lumber Liquidators involved they simply said it wasn't their issue and that I needed to contact HSS. Its sad that a company doesn't follow up with complaints and makes an effort to care.

Thanks,
LH

I just got my "package" from Bellawood pertaining to my hardwood floor buckling after two months. I installed solid wood flooring over a slab, and have learned since that this is not an acceptable practice, but the store was only too happy to sell me the solid wood and the adhesive to put it down with! They sent a copy of a "warrenty" which I had never seen, stating that they are not responsible for any moisture damage, so buckling is not thier problem. Hogwash! I live on top of a hill, have gutters, do not live near a water source, and my house is over ten years old. I plan to complain to the BBB, and if that doesn't work to pursue legal action. Has anyone heard of a class action suit started yet?

please help me on my blog too.

lumberliq.blogspot.com

I had Bellawood Golden Teak installed in December 2008. Six months later I had a bubble in the middle of the floor. The installer fixed the bubble, but refused to do anything else after more areas started coming up off the floor. I took the installer to court recently but lost. The installer's inspector said it was due to external moisture issues, such as the swamp cooler and humidifier that I was told to get. My inspector said a vapor barrier was necessary per the manufacturer's specifications, but the judge said the manufacturer's specifications indicated that a vapor barrier was recommended in one spot but only necessary on another page. Which means I am screwed. The judge suggested This is a manufacturing issue, but I am not hopeful after I see all these postings wih negative results.

Shop elsewhere if you don't want to learn the hard way like I did.

After years of watching our nasty green carpet deteriorate, my wife and I decided we needed to upgrade our look two years ago. At the time, we were budget strapped and decided to go with Lumber Liquidators based on their price points, figuring hardwood is hardwood and as long as you follow the guidelines you should be fine. I decided against laminate wood because we live in upper-middle class neighborhood and when we sold, laminate would be a negative.

Lets just say, ALL laminate is better than Bellawood hardwood products, and considering what Bellawood charges, either go somewhere else, or buy laminate from a more reputable dealer than Bellawood front men.

We live in Florida, where heat & moisture are prevalent 9 months of the year. When we were shopping, I was ready to buy a Lumber Liquidators low end engineered hardwood product. My wife unfortunately fell in love with the Brazilian Walnut hardwood by Bella sold at Lumber Liquidators. I asked about the influence of heat & moisture on the product and was reassured by the salesman that as long as I followed the instructions, the wood would hold up. Within 1 month, many pieces started cupping. Some points started to buckle up but not too bad - last month (Mar 2011) two sections buckled to the point where there was a change of ~3" between the parts remaining level and the tops of the buckle points.

In frustration, I called out a professional installer and he said his company does not use non-engineered hardwood unless the owners are adamant, and are willing to pay for the subfloor and other work required for Hardwood in Florida.

As he was removing my floor, he confirmed I followed Lumber Liquidators guidelines, and was shocked when he removed different sections that shredded off like coconuts husks (see picture).

I was hoping the floor would be good for at least ten years, now I'm confident we will be replacing all of this "great product" over the next two years.

If you read this and buy Bellawood or do business with Lumber Liquidators, you are a bigger idiot than I

Well I'm I glad I found this site. I was just about to buy a house full of bellawood. You all have been very helpful. This goes to show you that people do research on what they are going to buy. You better stand behind your product and business or the people will share with others . I'm very sorry for all of you that been had. They have lost my business because I believe you all can't be making up the same problems. They will soon be out of the flooring business I hope.

Wow! These comments may have saved me many dollars. I was planning to visit LL tomorrow and order 2000SF.
Thanks to all.

I wish I had found this site months ago before we bought the Bellawood Brazillian Cherry. We just now are experiencing a "cupping" in the middle of our floor. I have a huge Knot is my stomach after reading this. I always do research on things before we buy them. This is one time I didn't do so because of LL being such a reputable company or popular I should say. I am very dissapointed, with this. The only way we can fix this is to tear up the whole floor considering on the location. I don't know what to believe, considering what we have gone through weather wise over the past 3 weeks with Hurricane Irene and then tropical storm Lee and now this week high humidity and rain. Any help would be greatly appreciate on how to fix this without spending a boat load of money.

We were just going to purchase Bellawood Brazilian Cherry flooring for our hallway, kitchen and family room. After reading all these horror stories, I will look around for a different kind of floor. Thank you all for posting your experiences with Bellawood and LL

I too am one to do thorough research on all potential purchases, on even something as inexpensive as good quality kitchen towels or countertop ovens! I am so thankful to have come across this site. We are building a home and needed to purchase 2800 sq feet of floor for now and 1600 sq feet more in the future IF we were happy with the results. I work too hard for my money to do business with a company that has this kind of reputation. ESPECIALLY on a once in lifetime expensive type of purchase. Thank you all for taking the time to warn the rest of us, I am so sorry for your loss.

LUMBER LIQUIDATORS IS THE POOREST EXCUSE FOR WOOD FLOORING EVER AND THEIR PATHETIC EXCUSE FOR CUSTOMER SERVICE IS AN ABSOLUTE JOKE TO SAY THE LEAST! We have over $20, 000 invested in hardwood flooring from this pathetic company and like obviously thousands of others scammed, our floors are cupping and buckling everywhere! They sent out what they called "an independent flooring expert". ABSOLUTE ###! This suppossed "expert" claimed that we had a humidifier in the basement draining into a crack in the basement floor. BLATANT LIAR! It is piped right into the plumbing. ### attributed the floors buckling to guess what...humidity! Sound familiar? No matter what part of the country these complaints come in...doesn't matter...humidity - imagine. Their 50 year warranty doesn't cover humidity - how freaking convenient! What do they cover then...a meteor hitting the house? DO NOT DO BUSINESS WITH THIS SUB-STANDARD COMPANY! THE WARRANTY IS AN ABSOLUTE JOKE! I say we should definitely all file a class action law suit. Anyone know a good lawyer? Email me...mspires17@hotmail.com

I feel so bad for all who have posted on this board. I am sure that you guys are frusterated, and maybe it is the LL in your neck of the woods, however I have, along with many of my friends and family, purchased a few floors through these guys and have had nothing but great experiences. These are from the stores in New Hampshire. These stores are of the oldest in the company since the first LL ever is right down the road from me. Maybe these guys just have the whole customer service thing down etc.. I have had no problems whatsoever with my floors specifically and I have carbonized stranded bamboo in my whole first floor...never dimpled, never chipped, no problems at all. Hope you all have better experiences in the future if you do business through them again...oh and buy the way. I actually work at Lowe's, and I buy all my floors through here...haha.

I'd be happy to join a class action suit. I haven't had the floor installed more than 6 weeks and scratches appear in the Brazillian Cherry when you look at it. We were told the finish was so hard that our dogs would not be problematic (if we cut their toe nails any shorter they would have feet). We walk around without shoes now and dogs are banned from rooms with the floor. We purchased the 3/8 solid Brazillian Cherry and it took four weeks to install 800 sq feet. We would lay down 12" and secure the boards in place with braces every three feet for the glue to cure 12 hours. If we removed the braces too soon, the boards would move. Even had to put weights on the floor to keep them from buckling in places during installation. Don't drop anything on the floor because you'll get a huge dent in the finish or floor. Couldn't believe I dropped a butter knife which resulted in a hole. Would have been better off polishing the concrete and sealing it. I can hardly wait to get some of the other problems others have had with the product.

Our floors are buckling in our Florida room, they are 6months old . We had Bruce's flooring for 10 years never had any problems. Bella needs to step up and start making floors that there customers can be proud of. Cheri Hill, Florida

My husband decided to install the Bella Wood Brazilian Cherry. He is installing it on the upstairs of our home. We live in Delaware and have other flooring in our home that we installed in the downstairs. The downstairs wood is a thinner plank and by Bruce. The floor looks beautiful. The upstairs is another story. We spend 10, 000.00 on this darn floor and it is horrible. It has taken him months to install because all the planks are not the same depth and or width, so he has to open every box and search for the closest match to each plank.Not to mention the gaps from the beveled edge actually caused a tripping hazard for our little one and myself if wearing heels. This is garbage. We never had a problem with the Bruce floor downstairs, but from what we have already gone through I don't expect we will have any positive experiences from now on out. The most insulting thing was when my husband complained about it to our local retailer, the employee basically said to my husband "what is taking you so long to install it", insulting my husband like he was the problem, not the quality of the floor. I guess LL tells it's employees to deny and put it back on the customer. My husband is extremely proficient with floor installation, building things etc. How many more people have to be screwed over by this company. Where is the BBB on this? My husband and I are furious about this lack of quality and terrible customer service. The worst part is that 3 rooms and a hall are already finished(as well as can be expected)but our room has yet to be done. We already have major problems and aren't even finished installing it. I suggested not installing the last of it and eating the cost. What a flipping mess. I hate the floor! I will not take this lying down. If anyone is interested in starting a class action suit against these crooks, I would be happy to add my name. Lumber Liquidators should be ashamed of themselves, and I hope they go out of business.
Don't kid yourselves that your experience is isolated. We could have purchased less expensive flooring, but we know that in most cases you get what you pay for. Unfortunately this theory does not apply here. We could have saved thousands, saved at least a month in time, and had a better quality floor.
If anyone has info on a class action suit please contact us. Jawolf5@verizon.net

MOTHER FOCKING THIEVES! YOU SOLD ME A FLAWED FLOOR, TOLD ME TO FILE A COMPLAINT, KEPT 5 BOXES FROM MY ORDER, SOLD THEM TO SOMEONE ELSE, AND CHARGED ME FOR THEM. PIECE OF CRAP! I WILL NEVER ORDER FROM YOU AGAIN!

I think this review is way over the top and unnecessary .

We have Bellawood in two rooms of our "shotgun" style house. The house is approx. 80 - 100yrs. .old. We used Brazilian teak. In the room that was done first, (3yrs ago), the floor has not only cupped, but is lifting up in portions of the room. We are sick at the prospects of redoing the floor. The second room is 1yr.old, & is cupping. We fear the same thing will happen to this floor also. Our house is raised, & it is quite humid here. My question is, If "humidity" is a factor in the longevity of the floor, why weren't we told, & another type of floor recommended ? These houses all have wooden floors in them. They were built that way 100yrs. ago. It is all intact. It is in poor condition, which is why we put down another wood floor over it. If there is a class action suit brought about, count me in. In the meantime, I'm open to any suggestions as to how to remedy the buckled sections of the floor.

We purchased flooring from Lumber Liquidators store in Mansfield, Ohio. The flooring was put down in Feb., by June it had already started to have edges swelling. We contacted the company and they wanted pictures for proof. We sent them pictures and all we got was a letter telling us it was our fault. We must have gotten it wet. If we wanted to pursue this we needed to get an inspector at our expense to prove it wasn't our fault. Of course they suggested an inspector to use which I'm sure would have been for them. It was a pretty floor but it is very very poor quality.

Tried to upload pics files are 4 mb and will not upload

Hello and sorry to hear that so many people have had such similar problems with Bellawood and Lumber Liquidators.
I am a licensed General Contractor since 2008, I have been in the construction industry for over 15 years and we have installed wood flooring of many types and manufactures and never had any problems.
In May 2013 I had been hired by a homeowner client that we had perform three large remodel projects for them at their home in Newport Beach Ca. This was our fourth remodel project for them in which included, kitchen, baths room additions and of course hardwood flooring.
Homeowners went to our local L.L. looking for a nice exotic wood flooring, they explained to L.L. store manager salesmen at L.L. that they have a new construction home with cement slab sub-floor and foundations, Homeowners really liked the Brazilian Teak, the sales rep instead of suggesting a manufactured laminate flooring sold them 3/8" x 3" solid Brazilian Teak wood flooring and Mapei 955 eco. This is a moisture barrier and adhesive in a one step application.
2310sq' of Bellawood BEL Cumaru 3/8x3" Select @ $5.29 square foot (sq') total $12, 219.00
Along with Sixteen 5gal containers of Mapei Moisture Control Adhesive ECO-995 @ $200.00 ea. Total $3200.00
This client of mine and I had become friends over the years of my construction company providing them with our grate services and competitive pricing. We charged them $5, 400.00 to install the wood, a very good price for that kind of installation.
Homeowners had spent a total amount of $20, 819.00
I warned them about how delicate solid hardwood flooring is especially installed over a concrete slab using a glue down procedure.
After all said they were still very set in their ways and after consulting with L.L. they felt very confident in moving forward with the install.
Our construction firm picked up the wood from their branch and delivered it to the house, we removed the plastic sealing the boxes and spread them out throughout the house in the rooms where it was to be installed.
The wood was left to acclimate in the house for over 3 weeks while the house had A/C and heating working to accommodate myself and employees while we were completing the kitchen remodel and other repairs we were living in the east wing of the house to avoid traveling back and forth since the job was a 2 hour drive one way from our office.
After completely upgrading their new house we began our last task, Installation of the wood flooring.
I had completed 3 Calcium Chloride tests put in place for 60 hours to detect the humidity vapor emissions from the cement slab subfloor, all readings were within the allowable amount of vapor emission posted on the Mapei Eco955 moisture control adhesive. we also uses a non intrusive humidity detector throughout many areas, all within good allowable amounts according to Mapei.
We began our layout and cleaning of the sub floor and installation, we used a very effective and recommended installation method measuring out 5 rows of wood, snapping a chalk line and applying Mapei Eco955 with the trowel clip on ends that are provided in the adhesive pale, applying a full consistent spread of the adhesive moisture barrier keeping within our squared and measured chalk line, installing plank after plank leaving 3/8 to 1/2 inch of gap space along all vertical walls and obstructers to allow proper expansion and contraction of the flooring during climate changes.
Upon completion the floorings looked and felt beautiful. We packed up our tools and returned to our base in Anaheim California.
Home owners were ready to begin enjoying their newly remodeled house.
They were so happy they created a Fan Page on Face book about the great work our company did, all was great until I received a call from the homeowners about 8 weeks after the install, they were saying that the wood had started to cup and was uneven throughout 75% of the house! I immediately drove out there and in fact the flooring was cupping, I recommended to them that they needed to keep the house acclimated by using the central A/C system due to the fact that the hot summer had began explain once again how wood reacts to changes in the relative humidity, I also recommended them to open a investigation claim with L.L. and they did but they did not use the A/C at all, leaving the windows and doors open with the heat of the summer in full.
The wood flooring began Tenting (when it detaches from the concrete slab causing trip hazards.
Again I returned to their house and began removing some parts of the hardwood that had lifted off the sub-floor, We found a full spread of glue on the concrete and on back of the wood planks with mildew growth where the wood was in contact with the glue.
Soon after the Inspector hired buy lumber liquidators came out to the house and took some pictures and one small wood plank out of the 2400sq" installed, 2-3 weeks later he sent his results to their house, The findings were that the adhesive was not applied correctly and that L.L dose not cover for cupping of wood flooring.
I myself hired a National Hardwood Certified Inspector and he had explained to us that part of the cause was due to a site related issue about not keeping the house properly acclimated after the install.
The home owner has now put in a complain against my Bond, The Contractor State license Board as well as a lawsuit for $35, 000.00 against my company. I understand their frustrations but both homeowners and I both know the products that they purchased after consulting with the sales reps at L.L. were not a reliable good fix especially for a solid natural expensive wood flooring.
The home owner did a 360 turn on me and has pointed all his frustrations towards me, knowing that is easier to go after a small firm like myself then getting what they deserve refunded from Lumber Liquidators, given the fact that their warranties is no longer valid after installation.
I believe that the products Lumber liquidator in conjunction of Bellawood manufactures and Mapei adhesive and moisture barrier are not sufficient to use when applying solid teak over a concrete slab are not sufficient and are at high risk of loosing very expensive investments that a homeowner are sold on by their staff.
I am very unhappy with the outcome of their warranty and how they had handled this matter, I offered to perform all the demo and re-install a new wood flooring, hoping L.L would refund the homeowners their material at least in store credit.
This puts myself and my company in hands of layers, Layers that will fight for our rights and protection, they are going to process a cross complaint to Bellawood, Mapei adhesives and most of all Lumber Liquidators.
Terrible customer service and THEY DO NOT STAND BEHIND THEIR WARRENTIES.
If you need help in your law suit or would like to join mine, feel free to email me at chircoconstruction@gmail.com

My natural oak 3/4 inch Bella hardwood floor is a mess. It was installed seven years ago but is chipping and pieces of wood from the edges of individual boards are coming off in many places. I have cared for this floor with ONLY natural wood cleaning products recommended by LL. There are many areas where it looks worn even though it is only my husband and I in the home with just normal foot traffic. When I called Lumber Liquidators to try to find anyone who could refinish it or at least put another coat of sealant on it to try to stop this from continuing to happen, they could not give me the name of anyone who would help me. I didn't even want a warranty repair, I was willing to pay for it. However, since it is so heavily coated with the oxide finish, no floor refinisher will want to use his/her equipment on this type of flooring. Therefore, I feel my only option will be to ultimately rip out the entire floor and put in something else. My floors also squeak horribly. Try to use Facebook or other social communication method to warn all your friends and family members about this horrible product.

Purchased prefinished hardwood flooring from lumbar liquidators raleigh. Nc, the flooring was of tavern quality, multiple ruined pieces, half of the order was scrap, this is not the quality i ordered or purchased, i was told it was a closeout item, so to bad so sad from the raleigh store. Never, buy from this store