Luminous Brites review: Fraud 371

Good Luck on getting a response or RMA # they will not respond to e-mails. I think this is a bunch of ###... i too am contacting the better business bureau. they tell you on the phone they can't give you RMA #, that you must e-mail to get one. this is just a rip off.

I just read through all the post and called them right away. They haven't charged me anything yet and I havne't gotten the free trial kit either. I got someone on the phone and I told them that I would like to cancel my order and the guy on the other line told me that I will get an email confirmation that it was cancelled. Hope he told the truth but we will see. I don't feel like paying over 80 bucks every month for something that I haven't even received yet. I wonder if you could call the cops in California and give them the address. Somebody needs to do something about this

I just received this email from them:

Dear Judith Wegner,

This email confirms that you have been canceled from the Luminous Brites membership program as of 10/27/2008 9:27:25 AM. You will not receive any further charges from Luminous Brites. Thank you for using our product!

Customer Support Staff
866.360.1477

What is really strange to me is that they don't give out any names. It says cusomter support staff and even when I called they answered with "hello". Very strange. It says that my membership was cancelled, but we will see about that.

I was very upset when this company took $88.97 out of my checking account without approval.

When I contacted them they said it was stated in the small print of the e-mail.

This is a terrible company if they are trying totrick people by putting statemnets in small print at the bottom of a e-mail.

Do not use this company!

I am so upset about this FRAUD co. that I had to write another complaint. I have emailed them several times, and the keep sending me the same e-mail how they will send me information of what I have to do to get my refund of $88.97. I have not received any thing yet nor will I.

This company is as FRAUD as you can get. I hope you all have received an offer for help to be a part of a class action suit from an Attorney, I think it would be wise.

Has someone filed a class action lawsuit? I'd like more information on that: marissaransick@hotmail.com

I recieved my credit card bill yesterday and there it was the $88.97 charge. Called the 866- number and was told like everyone else to email. E-mailed and no response as of yesterday. I will call them again today and also file a complaint with my credit card to refuse to pay. This is bad!

I hereby cancel any promotions made by your company and strongly dispute that you return the amount of $88.97back to my account which was taken without my permission.I strongly urge that you take immediate action on this matter.

Today is the 20 day, 5 days since this had to be shipped back. The only response I've gotten from several emails is a very rude email telling me I can't return this because I didn't cancel by subscription, but they would gladly give me 34.99 credit and let me keep the product. No thanks. I emailed them back and cut and paste the return policy off their website. No where in the return policy does it say I can't get a refund for not canceling my membership!

I only sent in for the free trial not for them to deduct money out of my account on a monthly basis. I would appreciate them sending my money back. Thank you, Josephine Mitchell

This company really sucks! They will offer you a sample product for $4.99 & then just debit your bank account with $88.97 in a couple of days without contacting you first for the transaction that they're going to make. Does anybody here got a refund?I try to call them & they say they don't entertain refund by phone, just email theor customer support. When I email them, they still would not give me a refund. What is that $88.97 for?They should give us refund or I will really contact my bank for a dispute.Because this company is really stealing money from their consumers!

They have you over a barrel. I did the same thing and now I am out 90.00. They set it up so it is legit.
You have to agree to notify them before the 20 days is up, or they automatically take the money from your account. IF you ordered the TRIAL, then you agree. There's nothing you can do, unless you send back the product. They say you have to email them for some type of return number to include in your return, or they won't accept it. I am hoping that this will allow me to receive a refund.
They DID appear, at a cursory glance, to be a Crest site. BUT they aren't. I wasn't paying close enough attention and so I was not going what a good consumer does-check it out 100%.
So... I am sad for all of you, including myself, who got taken by these eejits.

I order teeth whitening products from Crest web-site and now my account has been charged for $88.97. I did not authorize these payments and am surprised that Crest tooth paste is allowing this to happen to people that view and order from their web-site.

I had the same thing happen and try to get them to credit your account. I said I would send the product back, but you have to e-mail them. The guy on the phone was of little help.

THIS A REAL BAD SCAM GOING ON, WAS JUST STUPID TO DO IT! NOT SENT WHAT THEY TOLD AND UNAUTHORIZED MONEY TAKEN. THIS IS SOOOO BAD AND DISHONEST!

I had the SAME problemwith a colon care cleanse product!

EXACT same thing.

My bank told me to cancel my bank card, which I used to pay for shipping and handling.

AND suggested I filed a fraud complaint (with the bank) regarding their access to my account to take out the $88.97 charge even after numerous attempts to cancel. I tried calling the toll free # for weeks and NEVER got a live person to speak with.

When the colon cleanse company tried to get more money the next month after my card was cancelled, they would have to call the bank and the bank would let them know there was a fraud investigation and there were not going to get any more money.

The bank ALSO got my 88.97 back!

I will never order anything like that again AND am very pleased that I was able to find a site like this! Wish I had found this one earlier. Good luck!

P.S. I bank with Compass Bank in Texas.

The amouont of $88.97 was charged to my visa account and this was not authorized. Immmediately refund and take my name off your list as I want you to cancel any thing connected with me

After many emails, a complaint with the Better Business Bureau and a charge back on my credit card...I finally got my money back from this company!

I am a 86 year old man with a 92 year old wife and the dentist said we should not be using the material.

The cost of this material is absorbant and I was foolish to let my credit card be utilized.

The cost of material is absorbant and I was foolish to let my credit card be utilized.

The cost of this material is absorbent and I was foolish to let my credit card be utilized.

I did not receive all that was due. No toothpaste..No gel and when I tried to cancel I could not get a RMA or confirmation number..so that I would not get billed..I am taking other measures (at the bank) to make sure that I am not billed.

I have been sent a month supply of Luminouos Brite product which I did not order. Upon calling the company, they gave me this website to e-mail for information on how to get my money back and where to return the product. I am on disability income and did not order this product. I only ordered the sample. I gave no permission for said company to use my credit card to take money out of my account. I need to get the address of where to send back the product and receive my refund.
If this company has any integrity at all, the information requested will be sent to me.
This is consumer fraud and it should be charged against this company to ward off other unsuspecting people.
Linda C. Frederick

I don't know who got hold of my card but I did not order this trial offer. I am a 72 year old and live on a fixed income. and they still charged me. The funny part is I wear dentures. Now do you think I would order a tooth whitner.

This company is a rip off - they charge my credit card without authorization - I never even received the product that i was being charged for - what the hell! they get your credit info to pay for just the shipping - yea right - then they charge 90.00 on your card as well for something that you never even got to begin with - THIS IS A RIP OFF - DO NOT EVEN SIGN UP FOR THE FREE TRIAL - THAT IS HOW THEY GET YOU! ###S

I ordered a sampling of a tooth whitening product( just a sampling) and paid $5.99. I DID NOT subscribe to a monthly subscription to this teeth whitening product. Without my knowledge you assumed that I wanted this subscription, when in fact I DID NOT. You now have charged me $88.97 for something that I DID NOT subscribe to. I expect to be reimbursed my $88.97 just as quickly as you took it out. I only agreed to the $5.99 for the sampling and that was it. Thank You

I too feel violated in more than one issue, First I just read the Privacy Policy and there is no indication of a monthly fee or any other fee that would be CHARGED to my Visa account. Second, You cannot attain the RMA# (Return Merchandize Authorization) by any means. Third, I phoned 866.360.1477 which dissconnected me several times, I then had to call the operator to get connected, they then cancelled my order, well I hope they did! By the way I called twice to make sure it was cancelled wrote the names of both bus. reps. Did some research to find a address in Glendale, Ca.. Operator did not have no known # for such address. Anyway, to make this short ya right! Ive called my personal friend and Lawyer regarding Class Action Suit, Thanks for your time, Richard D. Bustamante 1.310.629.3908

READ THE AGREEMENT. The Free Trial is not free. If you do not cancel within 20 days, your credit card will be charged $88 for a 1 month supply. The 10 day trial lasted only 5 days. The product is marginal and the whitening trays are poor quality. Do not waste your time or money.

I ordered a free sample of a tooth whitening produce from a company and paid for the shipping and handling ONLY. I never agreed to anything else. I NEVER AUTHORIZED the charging of ANY additional funds from my account nor did I join any group or membership. I received the produce and never had another thought about this company until they illegally removed funds from my account today...11-5-08 of $88.97. I am currently unemployed and would have never authorized anything out of my account because 4 years ago I had identity theft and I DON'T DO THAT. I also just had enough money in my account to feed my family and they took every dime I had plus more. I called them and they told me I could ask for a refund at the above web-site. I could not talk to anyone on the phone and they would not do anything for me and hung up on me. I went to the web-site and found "tons" of complaints for the same thing. How can these people continue to steal peoples hard earned money. I liked the product and would probably have went and bought more of it on my own BUT I will not now. In fact, I don't even know what the $88.97 is for. I have never received any correspondence, any products, any bills, etc. What is going on? I want my money back in my bank account with a fees that this cost me (2 NSF FEES OF $32.00 EACH FOR A TOTAL OF $64.00, their charge over-drafted my account and my only other charge for my car insurance was charged an overdraft fee. I want my money returned immediately. The total to be returned to my account will be $152.97. This is to be done immediately before I am forced to take legal action. The following are the names of the agents at Genix Marketing that I spoke to: Mark James, Larry (would not give me his last name), Joe Phillips and Sam Davis. I am sure that some of these names were made up and were in fact the same people several times.

I wasn't aware of the fact that if I sampled their product and didn't cancel within 20 days that this company would send me more of this teeth whitening product, charging me $88.97 every 30 days. I only agreed, to my knowledge, that I would pay the postage on a trial basis and if I wanted to continue it would be my decision. I am going to cancel this 30 day continuity program and I am returning the shipment I just received, without my permission I might add. Also, I am contacting my bank to stop any charges made to me. I will never put myself in this situation again. It's too bad because I have had business transactions many times with reputable companies and never once have I been put in this position of having to defend myself to discontinue something I never agreed to in the first place.

agree with other complaints.. i did not authorize nor agree to any further product from Luminous brites.. the charge $88.+ dollars to my account.. if there are so many complaints why hasn't there been something done and what is luminous brites doing to resolve the complaints?

I want this off of my account now!

Same as above
please send refund or/credit back to my bank to erase the funds you stole. I didn't order anything.

Hey! anybody there. Wake up and return my refund. Please credit my account 88.97. I'll be waiting and watching for it to hit. Don't be a bad boy, and think you're going to steal from me. The stop payment should hit any moment now.

I was also charged $88.97 which was unauthorized. I will push to get my money returned or I will take further action.

I had the same thing happen to me...how do we get our money returned?

I too did not order or agree to a monthly supply of this product, but received and was billed $88.97 + shipping for something I did not want. I am pursuing through my credit card company a full refund and discontinuance of this product.

I was totally shocke when I got my 2nd shipment in the mail and they took88.97 from my account, The customer service was so rude! Telling me they pay for a billing depatment for a reason, I asked him the what do they pay you for ? He hung up on me! I then went on line and saw all these complaints. I realized it would do me no food to contact the billing department and called my bank right away. They credited my account and there will be an investigation of bad practice of bussiness. So call your bank to see if ther is something they can do for you

i too have been charged 88.97 for a free sample of this product when all i was suspose to pay was the shipping and handling. I wonder if oral-b and crest know that they are ripping people off and using there name and products