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Luminous Brites

Luminous Brites review: Fraud 371

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Author of the review
7:51 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I never knowingly authoritzed this company to charge my account $88.97 like they did, I truly never read the terms and conditions that I will in the future. These people at the 800 customer service line are rude ignorant people who do not care. I filed a dispute with my credit card company. Too bad we have companies like this since now I will no longer order on the internet from companies. I will stick with Amazon for everything.

Update by Linda Muirhead
Nov 04, 2008 7:47 am EST

This is the worst place that I have ever had to deal with and this weekend when I have time I will be filing complaints with all parties involved. They do this because they know people are too busy and really sometimes not everyone looks at their statements. I am disputing the charge now. I will find the Better Business Bureau in CA and do all that I possibly can from NJ.

371 comments
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goldenDragon1
San Francisco, US
Apr 21, 2009 4:10 am EDT

JUST INCREDIBLE, ISN'T IT? > > > THIS BS COMPANY REALLY WENT ON A THIEVING EXPEDITION LAST DECEMBER! > > > MOST ALL OF THE DATA I HAVE FOUND CONCERNS CONASUMERS WHO WERE DEFRAUDED IN DECEMBER 2008! > > > ORGANIZE, DEMAND REDRESS & REVIEW BY YOUR LOCAL BANKS & D.A.'s OFFICE!

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goldenDragon1
San Francisco, US
Apr 21, 2009 4:17 am EDT

BE SURE YOU CHALLENGE THESE THIEVES IN A WAY THAT FORCES A REFUND! > > > GOOD FOR YOU---THIS "Merchant" IS AS UNETHICAL & GUILTY OF DEFRAUDING CONSUMERS AS ANY I HAVE COME ACROSS! > > > JUST HATE THE WAY THEY STRONG ARM BANKS INTO REVERSING REFUNDS BY CLAIMING "CONTRACTUAL" ISSUES! > > > WHAT A JOKE! > > > NULLIFYING the b------t "CONTRACT" at the BANKING LEVEL is the BEST WAY TO GO > Don't even ARGUE THE fact THAT NO CONTRACT EXISTED > JUST PROVE THAT IT IS NULL & VOID DUE TO NON-PERFORMANCE BY OFFENDING MERCHANT! > > > CONTACT ME FOR ASSISTANCE!

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goldenDragon1
San Francisco, US
Apr 21, 2009 4:23 am EDT

FORGET IT! THESE MERCHANTS ARE NOTORIOUS FOR DELIBERATELY DEFRAUDING CONSUMERS! COMPLAIN TO YOUR BANK & LOCAL DISTRICT ATTORNEY'S OFFICE! THERE ARE 6 STRONG REASONS WHY CHALLENGES FOR THE CONSUMER WILL BE EFFECTIVE! DON'T LET THEM STEAL YOUR MONEY!

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goldenDragon1
San Francisco, US
Apr 21, 2009 4:38 am EDT

> SURE! WHAT A JOKE! THESE PEOPLE ARE LITERALLY SHAMELESSLY DEFRAUDING SCORES OF CONSUMERS, & BELIEVE ME--- YOU WILL GET EXACTLY NOQWHERE WITH THEM! THEY THINK THEY HAVE THIS LITTLE SCAM HANDLED DUE TO VARIOUS BANKS BEING MISLED REGARDING "CONTRACTUAL" ISSUES! SCREAM AT YOUR BANK & THE LOCAL DA's Consumer Fraud Unit! Hit the BBB, & watch for a chance to join a COMPLAINT AGAINST THE COMPANY!

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Jenn
US
Apr 24, 2009 2:49 pm EDT

Everything said here pretty much happened to me. I reported them to the BBB and they sent a nasty reply back. Even though I followed everything. Now they have the product and my money!

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alyce phillips
Hendersonville, US
May 29, 2009 9:57 pm EDT

I too have been scammed intentionally by a company who plans to steal from you right from the beginning of the originaal offer of getting your credit card to pay for shipping. Do not do this ever as the next step is to send another shipment and if you did not read the fine print you are in for a big surprise the following month. You will receive a new shipment and not only is it a ineffective treatment, it is difficult to use. We bought another product and it worked. "C" whitening strips to be exact. I cannot believe the results compared to this charleton. Please beware as they will not refund your money as any store or company would under the same circumstances in this country.

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Stacey Cudmore
Winsloe, CA
Aug 03, 2009 1:29 pm EDT

I did the same I ordered the prouduct that wa 1.99...I was then charged 11.90. Just this past friday i recieved 3 more tubes...lol...I sent them back and called there so called hot line which rambled on for 2 mins on my dime. Im then told my CC was already charged for the 3tubes...for starters I never signed up for refils and now my credit card is over the limit...they tellme I will be credited the amount they charged but now I m stuck with a 29.99 over the limit fee...all I can say is DO NOT ODRER...they just want your money!

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PEPTELLER
IN
Apr 11, 2011 2:18 pm EDT

PEPTELLER Inverters

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Hirtone
US
Jun 30, 2011 7:02 pm EDT

So this is how my 'nightmare' begins, I was sent an email approx. 3 months ago and the email stated that you could receive a free trial of tooth whitener for shipping and handling fee only. I did pay the fee unbeknowst to me that would come back to haunt me 3 months later when they unlawfully charged my credit card for $88.97. As soon as I was charged, I checked the bank statement as to what was going on with this transaction. The only clue I had to go on that it was from Glendale, Ca. I immediately contacted my local bank and was advised in order to be re-imbursed I must file a police report. The Police Dept. advised that they would report the unlawful transaction to the High-Tech Crimes Division but since the perpretators are not local, not much chance of getting any local enforcement agency to act on the complaint/report that I filed in order to satisfy the local financial institution. Of course again, like so many that have reported this, I did try to call their #'s and that was the first thing I did but never got any answer than a blatent recording of how to 'so call cancel' your account via email and then the recording would just hang up after that message. You could never leave them a message for you to call back. And forget about trying to cancel on the internet, after all what and when did you sign up for it? I sure never saw the 'so called 'fine print' to cancel after your 'free trial'. I am just so furious after I learned what happened and like so many others that have complained as well about the same story, I knew that I was scammed as well which has made me madder than hell. The ironic thing is that after I reported all this to the authorities, they have the adasity to send me another kit with proper documentation this time. I have since turned this over to the local authorities as proof of this so called scam. And of course, they now include how to cancel the future shipments but I sure dont recalling anything in the email to back up that I signed up for extra shipments, etc. One more thing to this story, my email has since disappeared and also the so called shipping and handling fee were never charged from the bank either.

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avis mints
Boston, US
Jun 30, 2011 9:06 pm EDT

After reading so many complaints regarding Luminous Bright I decided to send you and all the other victims a message.

I recently got ripped off also and I was contacted by a person from Scam Book and they recommended I file a complaint on their website. Right now they are filing a law suit against BidRack.com and it looks like all the victims who posted on their website will be participating in the law suit, including myself.

I suggest you check out http://scambook.com, its not a guarantee but it is worth a shot.

Good Luck.

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Maryremes
US
Nov 25, 2011 10:50 pm EST

I purchased for my son what I thought was a trial package of their product for $4.99. It was a 14 day trial and nowhere on the sight did I see anything that indicated I was joining a club. I have no credit cards so my daughter allowed me to use hers as this was a Christmas present for my terminally ill son. A few weeks later my daughters account was charged $88.97. I call the company to find out what had happened and was told I joined a club. I cancelled membership and was told to return shipment and a credit would be given. It was not. Third call was given info I had to contact by email and maybe my money would be returned. This is not the first problem like this I have had so I tried to read everything to make sure this was not another scam. I guessed I missed something. I am sick to death though with buying one thing and ending up with another. I wish someone would get on these websites that mislead you into their traps. I am not an ignorant person but sometimes I wonder how I can miss what they are doing. The banks are no help because they don't want to hear how the erroneous charges were made. Its up to you to straighten things out if you can. The last time my rent bounced because of a minimal purchase that turned out to be something else and I lost my home. Please someone fix this problem. I am afraid to use my computer at all anymore.