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I never knowingly authoritzed this company to charge my account $88.97 like they did, I truly never read the terms and conditions that I will in the future. These people at the 800 customer service line are rude ignorant people who do not care. I filed a dispute with my credit card company. Too bad we have companies like this since now I will no longer order on the internet from companies. I will stick with Amazon for everything.
This is the worst place that I have ever had to deal with and this weekend when I have time I will be filing complaints with all parties involved. They do this because they know people are too busy and really sometimes not everyone looks at their statements. I am disputing the charge now. I will find the Better Business Bureau in CA and do all that I possibly can from NJ.
I only wanted to order sample but I was surprised to receive another package just like the sample package I was received earlier. I called their [protected] and was told that my monthly supplies and was charged $$88.97. I was very upset and deceived by them. I told the manager his name: Sebastian Bundy that I wanted to stop charging my credit card and return the package. He told me that I need to go on line at “support@LuminousBrites.com" to get an RMA in order to return the product and wait for them to reply. This is Fraud! I want to report their scam.
This company is a joke any recommendations on how to be fully refunded seeing I used a credit/debit card which comes directly out of my checking account?
I have records of every email and phone call and told them I ill not go away and will log as amany complaints as I can. Pretty sad that these people are content with themselves.
Unauthorized credit card charges of &88.97. I expect a full refund immediately. Thank you, Sam Acheson, Jr.
ordered trial product for $4.99...they shipped 2nd shipment and charged me $88.97. According to thier "TERMS AND CONDITIONS" if I called I could get return merchandise authorization # (RMA#) to return product for full refund within 15 days. They ignored my numerous emails and phone calls. I had to dispute on my credit card and I filed complaint with Better Business Bureau (whose phone calls were also ignored) by this company. This company is a SCAM. Do not purchase anything from them EVER. I got scammed for almost $90. Do research on all companies before you ever order from them. BBB is always a good place to start. I've learned my lesson. Spread the word about this company who doesn't follow their own terms and conditions.
When you go online to get your FREE TRIAL do not forget to read the terms and conditions that were UNCLEAR! Apparently you will get charged 88.00 and some change if you do not cancel in 20 days. Well, everyone assumes a free trial is a free trial. NO strings attached right? WRONG! Well, I called the company to see if I could get a full refund and the woman was so rude. Probably the rudest person i've EVER dealt with. She was pretty much laughing at me and saying it was my fault! I asked the speak to the manager a bunch of times and she laughed and said I am the manager. She made comments like I was stupid and I can't tell you how mad I was. The only thing I got from her is to send an email to the address online and they would contact me and give me an RMA number. I did that OVER a month and a half ago and they have been avoiding me. The person finally wrote back today and was EVEN MORE RUDE THAN THE FIRST PERSON! I have all of these emails documented and plan to take action against the company. Their customer service is rediculous! DO NOT BUY THEIR PRODUCT! We finally got the RMA number today but who knows what'll come of it. But it says it has to be within 15 days of the post mark on the envelope and it took them almost 2 months to get back to us. SO>>> you can answer the rest yourself. They screw you and they do not care!
I've been trying to cancel the product for 3 months and I can't do it, they keep saying that my name is not (last name) in their systems, but I keep having withdrawals of $88.97. These people at the 800 customer service line are rude ignorant people who do not care. This company is a total fraud.
I think we should all file a class action law suit again luminous brites, the same scam has continued to be run on all of us.
After recieving a "free "trial size luminous brites teeth whitening system i was not happy with the product. On dec. 1, 2008 my credit card was charged $88. 97 by the colon cleanse 700 compny for the "membership" in the luminous brites teeth whitening system. I never agreed to any membership for this product and never had any dealings with the colon ckeanse 7oo at all. These 2 companies seem to be 1 in the same. Different product same scam. I returned the luminous brites but have still not recieved a refund and probably never will because when you call their number they put you on hold and never come back on the line. It is a machin=e that answers and then leaves you waiting. I sat for 90 minuets trying to get a conformation return number and finally hung up. This company / companies are ripp off artists of the highest degree. Do not order their "free" trial teeth whitening system because they then tell you that you joined a membership and charge your credit card for stuff you didn't like, sent back and do not want.
send me an e-mail since you have it and credit my account. this is the twenty-first time I have e-mail and call all the supervisors. the new one is Craig Baltimore.
I, like many others of you, ordered the $4.99 trial offer of the Luminous Brites bleaching system. I cancelled before the 20days on the website (1-03-09). I received another syringe of the bleach the 30 of January. I called the customer service office and cancelled again on the 30th of January. They claimed they did not get my cancellation on the website. Now, I have been billed for $88.97 for something I have cancelled twice. In my opinion, this is a crime-white collar-blue collar-whatever, but a crime non the less. Companies should not be allowed to send a follow up order of a product without express permission from the customer. We should all be reimbursed for this tacky business trick. Rocky Mount, N.C.
Our cancellation website is a working website, if you entered all your information in correctly you would have been canceled. if you have any questions regarding your account please go ahead and email me and i will be more than happy to help you.
-Serge Reynolds
Sergereynolds@gmail.com
Im sure there is some confusion on which account you ordered with, go ahead and send me an email with the information you entered upon ordering your free trial and ill be able to help you with this situation.
-Serge Reynolds
SergeReynolds@gmail.com
I do apologize for the inconvenience, go ahead and email me with the information you entered upon ordering the free trial and ill try to locate your account.
Our call center has over 20 call representatives waiting to help you with canceling your account we currently have a 1 minute hold time. you can go ahead and email me and ill go ahead and go over your account.
-Serge Reynolds
SergeReynolds@gmail.com
Our terms are clearly stated on our website, i am sorry you didn't read them, go ahead and email me with your information and ill be able to help you with your refund.
-Serge Reynolds
Sergereynolds@gmail.com
We do reply to all of emails that we receive, you can go ahead and email me personally and i will be more than happy to help you with any questions you have.
Go ahead and email me with you info and i will be able to help you with all of your questions.
-Serge Reynolds
SergeReynolds@gmail.com
Go ahead and email me with your full name and zip code and ill be able to discontinue that account for you.
-Serge Reynolds
SergeReynolds@gmail.com
You can go ahead and email me with all of your questions ill go ahead and pull up your account and look over it for you.
-Serge Reynolds
SergeReynolds@gmail.com
You received a monthly supply because your account was not canceled as stated in our terms and conditions, please go ahead and email me with your questions and ill be more than happy to help you.
-Serge Reynolds
SergeReynolds@gmail.com
I do apologize about your dilemma, but our representatives do not laugh at our customers let alone hang up on them. if you have the name of the person you spoke to go ahead and email me with his/her name all of our calls are recorded.
-Serge Reynolds
SergeReynolds@gmail.com
I do apologize for the inconvenience, if you would like to go ahead and email me with any questions or concerns and ill be able to help you with anything you need.
-Serge Reynolds
Sergereynolds@gmail.com
Yes there are a lot of these companies out there. I just ran across a website that was claiming that stimulus checks would be given if you follow the directions. When I run across the website I will post it.
Our terms were clearly stated on our site i do apologize for this inconvenience.Please go ahead and email me and ill be able to help you.
-Serge Reynolds
SergeReynolds@gmail.com
We are very to get in contact with, go ahead and email me and ill be able to help you with your problem.
-Serge Reynolds
SergeReynolds@gmail.com
Our terms are clearly stated on our website i do apologize if you didnt read them. go ahead and email me with the information you placed upon ordering your free trial and ill go ahead and do my best to help you.
-Serge Reynolds
SergeReynolds@gmail.com
Our website did have on it our terms and conditions i do apologize if did not read them. go ahead and email me with the information you entered upon ordering the free trial, and ill be able to pull up your account and take a look at it for you and see if theirs anything i can do to help you with this situation.
-Serge Reynolds
SergeReynolds@gmail.com
This company sucks you in with a FREE trial for 5 bucks shipping then charges you 88.97 for 3 months until you cancel. Good luck getting in touch with anyone at the number. You have to read the entire terms and conditions ie. the fine print to see it. The website is covered with FREE FREE FREE then they charge you nearly 3 hundred dollars. SCAM
This company *** you in with a promise of a FREE teeth whitening sample. What you find out later is that they keep your card information and then charge you every month 88.97 until you call and cancel. This information is not visible in the web pages only in the terms and conditions area. The webpage is covered with FREE FREE FREE but this is a SCAM SCAM SCAM! If you get in touch with someone to cancel you are informed that they don't want the products back they have been sending you (although you didn't want it all to begin with). SCAM
The very same thing happened to me...I know I NEVER gave this place my credit card number but somehow, just somehow they managed to charge my account for the $88.97. When I asked my credit card company to take the charge off my account they contacted Luminous Brites and in turn LB said my credit card company all of this proof that I had read the agreement and policies...there was NO PROOF...but I still have to offer more to my credit card company ...and they will get more because I am sending them a copy of this post. Maybe together we can get something done about this operation that is totally FRAUDULENT...I refuse to give up---even if it takes my lawyer to get this solved.
This company charged my credit card $88.97 after I submitted my request to cancel my membership. It was a week after cancellation that this company withdrew this money from my account on November 25, 2008. I have not received any more product and called with no response. I would like my money returned to my account or I will seek help from my bank. Joseph M DiSalvo
Canceled my account, returned merchandise, credit card was charged $88.97. I want a credit on my credit card plus interest from 11/10/2008. This is fraud.
Really? I've sent numerous E-mails to which I've receive no replys..
Originally thought ther would only be one teeth whitening kit for 4.99 plus shipping, then I received a 2nd kit which I returned but my master card was charged 88.97 ( this kit was returned to me), another kit was sent, I called the company Feb 2, 2009 told them I was sending back the kit and I expected a refund. He led me to believe this was all I needed to do. When my Feb 25 statement came in I assmed it was too early, now my March statement is in and I am again charged 88.97. I called [protected] and was told to go to my original site (which I have no idea what that was) so I the person I talked to told me to go to this site which gives me no recourse that I can see.
This company needs to be USPS fraud enforcement.They are ripping people off with unauthorized charges.
Just had the same problem. My credit card company reversed the charges only to re-charge me claiming that Liminious Brites said I didn't cancel within the 20 days. Now I have to appeal. What a waste of time...but they will not get my money!
I have also been charged $88.97 for monthly luminous brites shipment. I tried the $4.99 free trial and apparently agreed to the terms and conditions.(I do not remember this) When I recieved the first shipment I called the company to cancel. They cancelled order but refused to credit me the 88.97. I mailed it back but they said they never received it. Unfortunately i did not get insurance through usps. This company is ruthless. I am a dental hygienist. Any reputable company would not recommend whitening every month. The free shipment was worthless. I feel this is a scam! My credit card company tried to get them to give $ back, but Luminous brites said I agreed to the terms and conditions and did not cancel within the 30 daysand refused to credit my $.
I was one who also ordered the $5.00 Luminous Brites trial offer. It looked legit. I called the phone number listed to cancel and no one answered the telephone. Just a recording. Didn't realize it would be an auto-shipment. I contacted my credit card company but they determined it was my fault that I couldn't get in touch with the not-so-Brite company. I wish there was a way to get these bums charged with fraud.
WHO SAYS IT'S LEGAL? > > > NOT I > > > AND, I AM REVING UP TO PROVE IT IN NEAR FUTURE! ALL "LUMINOUS BRITES" VICTIMS, TAKE ACTION! > > > THIS THIEVING MERCHANT HAS GROSS ISSUES WITH MANY AREAS - INCLUDING "CONTRACTUAL" !
YEAH! > > > JOIN THE HUNDREDS OF VICTIMS OF THIS OFFENDING MERCHANT! > > > TAKE ACTION WITH YOUR BANK & LOCAL District Attorney's {Consumer Fraud Unit} OFFICE!