Marcus by Goldman Sachs® review: Bereavement management is terrible

I contacted Marcus on October 31, 2023. Your company’s handling of my reporting my husband’s death should make you deeply ashamed. First: your phone tree does not recognize “bereavement” or “report a death”, it sends you to anti-theft department.

Second: I am my husband’s surviving spouse. I am his executor. I am his beneficiary. His estate will not go to court; there is no need. However, your employees can only speak with a court-appointed delegate. So evidently you can never ever ever ever speak to me about the account my husband and I shared.

Oh, your employees also insisted they needed to talk to a dead man, even after I told them the call was about his death. Nice move, great customer support and sensitivity to grief.

Third: I am told I must send an original death certificate to you, but evidently it will benefit me absolutely nothing if I do so. You won’t talk to me, you’ve already shut down our shared account, and wouldn’t even confirm the account had been suspended.

So please tell me: why should I send you my husband’s death certificate?

If you have a valid reason other than “because we want it but we still won’t talk to you” then I feel no need to provide you with one.

Please let me know why I should bother to send you his death certificate.