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I came to this facility with my Toy American Eskimo in pain and not able to walk. I came in at 440pm. They close at 530 pm I told the girl at the front my dog was in pain and couldnt walk. She was talking to a girl about a lost dog that someone brought in. I sat there then after 10 minutes I asked itf there was someone there who could help me. I saw peopel in the back room sweeping up 50 minutes prior to closing. these people are clock watchers not ANIMAL CARE PEOPLE. REAL ANIMAL CARE PEOPLE show interest in a dog in pain or some kind of urgency. the receptionist had an attitude ND THE FIRST WORDS OUT OF HER MOUTH WERE.."we close at 520" I said Yes, I know it is only 20 to 5. thats almost an hour from now. Is someone going to look at my dog. SHE DIDNT LIKE THAT. Went in the back and closed the door and came back out and said..well based on what you said she may need an xray. Unfortuantely it takes our machine 30-45 minutes to warm up. I was like OK...its only 20 to 5. then she said..well we can examine her...I cut her off and said...you just said she needed an xray. Clearly you are more worried about the clock than the animal. She was like..do you want us to look at her. (WHICH IS WHY THE HELL I WAS THERE IN THE FIRST PLACE) They were trying to get me to pay a fee and not do the PROPER EXAMINATION because GOD FORBID they may have to stay there until 531 pm. No one seemed too worried about the animal..just the fact that it takes 30 minutes for an xray machine to "WARM UP" What the hell is that? They wouldnt be prepared for an emergency. I WILL NEVER GO BACK TO THAT BACKWOODS OPERATION. PATHETIC AT BEST.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Yes, I totally agree!
Rude service every time I go- antibiotics after antibiotics with no resolve. Drove to another clinic and Chandler and was given and completely different diagnosis! Maricopa Animal hospital is Horrible and Maricopa killed my cat- I highly recommend driving to Chandler to get to REAL VET!
That is so horrible.
I hope your dog will be alright. Let us know.
When you are suffering a serious injury or ailment do you simply walk into your general practioners office or do you go to the emergency room? If your pet is is serious distress do not expect an animal clinic to be able to assist you at the drop of a hat, take your pet to an animal emergency hospital. That is what they are there for.
And you'll find sweeping done at all times of the day at an animal clinic because of hair buildup.
In response to Erin Sadler Look at the name its MARICOPA ANIMAL HOSPITAL "NOT" MARICOPA ANIMAL CLINIC! so what your saying is you need to leave Maricopa to get proper care for a beloved pet. This is the response you can expect from anyone at this SO CALLED HOSPTIAL, when things go wrong they throw the blame on you! RIP Rosie 03/10/11 :(
The receptionist was rude! I have brought one of my pets in at a clinic for an emergency, and was never treated in such a rude, disrespectful way. Even if the facility couldn't accommodate the dog health issues, than they should have recommended an emergency pet hospital they are associated with. The receptionist only concern was getting out on time, not the health and well being of the dog. The receptionist behavior was wrong. The owner was worried and upset about her pet, and the receptionist was a rude ###!~ Why would anyone that didn't love animals work at an animal clinic? You don't make that much money, and the only allure is working with animals. She should have shown some concern for the dog, and in the least asked what the health concerns of the dog were. Just to make the women sit there, is horrid customer service, and rude.
Let me guess the receptionist was Sharon Canady, been there done that with her, she has no business working in that field she is uncaring and as you said a rude! But the clinic she is working at is no place to take you animals anyhow, they are only in it for the money! The vet Dr Schelle killed Rosie in March, RE:RIP: Rosie 3-11-11, we have since filed a complaint with the Arizona Veterinary Medical Examining Board and waiting for the hearing and results of their findings, case # 11-33. What I have found out in the mean time that Dr Schelle was cited for the death of a cat while working at The Pet Hosptial on E Hampton Ave in Mesa, she was on probation for 1 year and had to complete some class's. This entire case can be read @ www.vetboard.az.gov, go to the DIRECTORY, put in dr's name "Lora Schelle", hit RESULTS, click on DETAILS/VIEW, VIEW PDF. Once our case closed I will post it here so everyone can read it. In the mean I urge everyone to take your beloved pets elsewhere, I know it's difficult since there are only 2 clinics in Maricopa, but is the price you pay worth losing your pet! Let me add I used this clinic for my 2 dogs Cissy and Sam for years and was not 100% happy with them, rudness was just what I put up with, I have since been taking my older dog Cissy to Maricopa Wells and they have found things out about her that Dr Schelle did not. I feel they are now is safer caring hands. More to come:)
OOPS typo on the case # for the for complaint filed on the death of the cat it is 06-67, let me add this is all public knowledge and if you have ever had any issue with this clinic pleas file a complaint by going to www.vetboard.az.gov you can print the forms required and send it in, it is a very throughl process they go thru, actual court hearings are done. Also note you can file complaints against a licensed technician at this site as well. RIP-Rosie 03-11-11