Massage Envy
Reviews and Complaints

To whom it may concern:

I was considering using Massage Envy services in the Jacksonville Florida area until I found out how they treated a friend of mine who happens to reside in Texas. She went to the Newport News Massage Envy in Texas after having fully recovered from cancer. The masseuse refuse to touch her. When my friend complained to the management they took the side of the masseuse and further humiliated her. She ended up going to get a massage at another facility unrelated to Massage Envy and was treated with kindness and respect.

I will never use Massage Envy for any services. And I'll make sure everyone in my sphere of influence is aware of how you treat your clients.

Dana Agbuya

Yes I went in to get a massage and was given the option for the membership. I filled out the paperwork however I did not sign it. I told the employee that I would think about it. The next day I get an email that I signed up for a membership when I did not. I have a copy of the contract that is UNSIGNED and it stated that I had to email within 3 days of the contract. I emailed that email with no response. The contract is still not signed and yet I am getting the run around at the location about cancellation. I need to cancel this membership. That is illegal

WORST CUSTOMER SERVICE E-V-E-R

If I could give a NEGATIVE 10 STARS, I would. They do NOT pick up the phone 95% of the times that I have called to schedule an appointment. I called yesterday on 6 separate occasions and it rang to voicemail each time. This isn't a first. For the last 2 years I've either not gotten my calls answered, or the phone never even goes to voicemail and just rings, or I've never had my voicemails returned. Each time that I've complained to the location I've been told when I finally go in that "Oh, we're having problems with our phone system." Two Years. Then when I talked with "Laura" the Manager today to inform her of this ongoing issue, she said, "Well we spend a lot of money on the website to make online booking available", and "Well we picked up the phone this time so that's proof we do answer the phone", and Well we get 6 calls a minute so we can't answer them all." And when they do answer the phone, they ALWAYS sound like they'd rather be anywhere else but there talking to me. They don't take ownership of the problem, they aren't interested in solving it and satisfying the customer, they cannot take feedback, they are not trying to improve service, and they don't care about the client, only the money. And MOST people still, even in the 21st century, use the phone as the primary means of contacting businesses during business hours. And if I'm driving and want to make a quick call to schedule, online booking won't work. Who are they to blow off clients like this? This is THE WORST location I've ever been to, and I've visited at least 3 other locations in the Denver area. DO NOT make the mistake of confusing their location with their quality of customer service: high end luxury neighborhood, but totally ghetto cheap lazy service. Period. I will be finding a new location immediately. It's just a shame my favorite therapist, Alex, is at this location; maybe he'll get wise to all this and leave too.

My membership ended 7/2017 and my bank account was continually billed for 8 additional months. I contacted the regional manager Audry who determined a full refund was forthcoming and was told 3 weeks ago, "the check is in the mail". I have not received a check, nor is Audry returning my calls at this point. When asked how I escalate the issue higher than the local manager, I was told I needed to contact the corporate office where I could not speak to a live person I had to leave a voice mail.

I have been a member for years. I started off at the Arrowhead location in Glendale AZ but at least every other appointment would get cancelled at the dead last minute for one stupid reason or another. I then started going to a new location at 51st Ave and Olive in Glendale AZ and it is no different. I got to the point that I don't even try to see the same therapist twice because when you find one you like, if you can get a 2nd appointment it will be cancelled 2 hours before your appointment. The most upsetting thing is that I'm doing something that I need due to my back issues as well as mental health and I have 12 pre paids built up because they can never keep an appointment long enough or schedule an appointment correctly for me to be able to use it. And if your upset and looking for any type of customer service, forget it. That is one thing that has been consistent is I am always made to feel like they couldn't care any less about me as a customer or my measly little member ship

I purchased a gift card on 12/21/17 for a Christmas gift for a friend for a one hour massage. Gift card # HR0166154 at Massage Envy Roswell, Georgia. When he went for the massage the card declined and he had to pay for the massage himself. This was quite an embarrassment. I have the card and the receipt and I can also should where the money to pay for the card came out of my bank account. He went to use the card on 2/04/18. He paid the $50.00 with his own debit card. I went to the location three times to see the manager. Each time I went they were not there and I left my phone number for them to return my call. I never received a call back. This is very poor customer service.

Good Afternoon,

Can an employee working for Massage Envy open up another location under a different name and still work at both location.

LMT, Massage Therapist at Massage Envy - Lexington - SC
Small Business Owner at Pathways Massage Therapy

Pathways Massage Therapy
Diva Vincent LMT
7715 St Andrews Rd Suite A (140.61 mi)
Irmo, South Carolina 29063

[protected]

https://www.facebook.com/PMMTbyDiva/

Your company made sure that canceling memberships will be harder than finding a treasure in one's garden! I tried last year, and "all you can do" is put my membership on hold of a few months. I tried again after that. Then I'm told that I will be charged another month's fee because my request for cancellation will only be effective 10 DAYS AFTER YOU RECEIVE MY FULLY-SIGNED CANCELLATION REQUEST! What a rip-off!

So I'm from Cincinnati Ohio and I go to the massage envy on colerain Ave. I had an appointment for today at 7:30pm. So when I get there they tell me that they tried to call me earlier to tell me that my appointment was cancelled because the person that was supposed to do my massage called off. Now mind you I live across town so this isn't a mission I make on the regular unless I have to. They said they tried to call me but I didn't receive any call voicemail or an email otherwise I wouldn't have went all the way up there. If you're trying to get in touch with someone to tell the about a cancellation I would think It would have been a few attempts throughout the day or at the very least a voicemail. I am very upset because it was such an inconvenience for me to make a half hour drive for NOTHING. Not pleased at all!

I am very disappointed in the cancellation policy. I am visiting my brother in Denver Colorado and looked up the nearest location by me on Internet and used the call option on page to set massage appointment. I went into the appointment at the location closet to me to find out it was made for a different location. I was told by the manager Vanessa A. At the Denver tech center that I was going to charged my monthly credit for that mixup. Due to her uncompassionate and shred business nature I will be cancelling my my membership and my family will cancel theirs too when I return to Wesr palm beach Florida

To whom it may concern, since I started the membership with Massage Envy I explain to their office that I want to cancel this membership because I can't afford to pay for it. They refuse to cancel my membership that they can only suspend it I dint think no one should be told they cannot cancel a membership to anything it's like you are forcing me to pay for something I don't want that is against my rights.

i am asking for my membership to be canceled if they charge my account that is fraud because Massage Envy is not authorized.

I recently signed up for one year service not knowing that if you weren't satisfied with service that you're stuck for one year. I initially went to the Cedar Hill location and the massage was horrible. I tried a different location today Grand Prairie, Texas and horrible as well. I want out of this bad deal. As a customer I shouldn't be held prisoner to bad massages. I will contact my attorney if I'm not let out of this horrendous deal, that wasn't fully explained in the first place, it's like slamming people.

The Massage Envy here in Beaufort failed to rescheduled an appointment that was called in from my friend. I could not make the appointment booked for the weekend before on March 10 at 3:30 pm, so my friend rescheduled for March 18th at 2:00 pm. When we called to verify the appointment the day of March 18th, the employee told us that she had no scheduled appointments under my name or my friend's name. Furthermore, I was charged half price on Friday March 9th for cancelling the appointment the day before.

3/8/18
I am trying to schedule appointments... And yes, my me has that feature.
I am suppose to get an email code for logging in... Nothing. Just says to call local me and note login #3.
They are clueless... Geezzz.
Trying set up with a different email, but that won't let me.
Y'all have a problem
Jerry roberts
[protected]
Oh.. And no support #!

2/2017 to current. My husband has been speaking with a Tessa at your Ambassador Location in Lafayette Louisiana. We have moved out of the state and have told her numerous times that we no longer need the membership. She has stated that she would stop the withdrawl and the membership. As of 1 year later (today), the fees are still being withdrawn. I have spoken to "Tessa" several times and she says she has stopped the fees and was gonna issue a refund however a year later its still not done! I have left numerous messages at the corporate office and for "Tessa" and no one returns my calls. I also would like to note that the location runs with no management on site as when I call Im told that there is no manager on duty! I am requesting a return call back along with the money that has continued to be debited out of my visa card.

Hello,

I am a member of massage Envy in Whitefish Bay Wisconsin. Last month I had called to schedule an appointment and I got a recording that this location was no longer in business. No one had sent me a letter or notified anyone that Massage Envy was closing that location Massage Envy ended up taking $60 last month and now $60 this month. On My statement it is listed as :
MASSAGE ENVY FOR FLW FOR SCOTTSDALE AZ [protected]

I don't live in Scottsdale AZ and will not be using a massage envy out there.
Also, I had sent an message to someone in your corporation regarding cancelling my membership last month and to refund my money, but never heard anything from anyone. Massage Envy had broken My contract when they decided to close their
doors and didn't let any of their members know they were closing. Now, if I
didn't pay my bill you would be all over me.

I had just called that number listed above and left a voicemail. I would like
my money refunded from last month and this month. How am I suppose to use your service if the service isn't available? I will be contacting the BBB in regards to this matter also. Also, why dont I ever hear back from someone after I send something.

I Look forward to hearing from you soon.

Thank you
Debbie Hurst
[protected]

Yes I want to know why I am being charged again for a message that I paid for on February 2nd, that came out of my account on that specific date. I haven't been back since then and so there is no reason why I should be charged. I need my money back f first thing tomorrow. I can be reached at [protected], April Wilson. I need someone from corporate office to call me about this matter ASAP!

I went for a personal message at the San Tan Mall location on 2-2-2018. It was the worst message I have ever had. I told her I wanted the full body and spend a few extra minutes on my lower back. She only did my back and nothing else. I was so upset. I was given a gift card by my husband 95.00 of nothing. I was so looking forward to a full body, and was VERY disappointed. I put what I wanted on the IPad. That is so wrong to not even pay any attentive to my request.

To whom it may concern,
I booked an appointment last week for a massage. I have a gift card on record with $65.00 balance.
I woke up today with flue symptoms and gave them a call right away to cancel to avoid getting anyone sick. I am getting billed $25 on my credit card. And not deducting from my gift card. ONLY if I bring it in in person.
I'm Very offended. I even offered to send them a all the information with pictures of my gift card and they said, nope I had to bring it in.

I told the rep that I was moving 25 miles away from a massage envy and she still didn't cancel my membership! I think its a rip off and i'm highly thinking about suing the massage envy here in baton rouge! I feel they should tell you the stipulations before you sign and you should have the option to cancel if you chose! I feel like I shouldn't need to show proof of why I want to cancel. Its my choice!