Massage Envy
Reviews and Complaints

It's time Massage Envy employees statered to unit.
If you have Payroll issues, overworkewd issues etc. etc.

Lead Massage Therapists
Massage Therapists
Clinic Administrators
Assistant Clinic Administrators
Junior Clinic Administrators
Sales Associates
Estheticians

Please foward all complaints listed and possible solutions, to :
[protected]@hotmail.com

Do not post you name or location.
This will take time and organization.
To start please be as Anonymous as possible with all correspondence etc

We will need to do our homework and know what we are talking about legally, so that our jobs may not be jeopardized

Was a member for about 20 months. First year was good. Therapists knew what they were doing, I was able to get the same therapist virtually every visit and all were kind and easy to get along with. Not sure what changed, but starting in about September 2010 most everything with the joint went downhill. Never could get the same therapist, appointments got harder to book, and reception staff became quite rude. Finally, I was so disappointed with the service, I cancelled my contract in February 2011 (you can cancel anytime after one year). Had a bit of an argument with the reception folks over how long I had to use my prepaid massages. Finally decided I did not care and did not want them. All agreed and the account was cancelled (conveniently (and thankfully), I also closed the Visa account I was using for their monthly charge around the same time). Heard nothing for about six weeks, but then a past due notice on my account came in the mail. Called them to get resolved and it was a game of hot potato. Talked to all the front desk folks, but never a "manager". To this date, I have never received a call back from the manager. I have mailed their past due notice back to them, but my next stop will be the BBB if they come back with any more PD notices on my account. Overall, I would recommend staying away from this business, as it seems they cannot keep qualified personnel for any extended period of time. Maybe they grew too fast or something, but in any case they are no longer providing a quality service (unless you consider a high school dropout fresh out of some "massage licensing school" - whatever that might be - capable of providing quality massage services).

BBB Complaint Filed against :
Massage Envy– Valencia #0636
23957 Newhall Ranch Road
Valencia, CA 91354

I properly canceled my membership in 2009 due to a move that resulted in no ME within 50 miles. According to ME rules, I brought a letter of cancelation into the clinic before the move and mailed in my first utility bill as soon as we received it one month later. I called the clinic and spoke with a gentleman that stated they had received the utility bill and that I was all set, the membership would be canceled. At that time I had become very ill and my husband took over the finances. Last month (Feb 2011) my husband had me look at the credit card bill and we discovered that ME had reinstated the charges to my card and had overcharged me by 11 months (April 2010-Feb, 2011)! The clinic and corporate having been giving me the run-around and have recently basically told me to go pound sand! I have sent them documentation proof of the proper cancelation. These charges are fraudulent and need to be reimbursed. My experience leads me to believe that THIS IS A DISHONEST COMPANY and I warn everyone to not sign up for a membership and never ever give this company your credit card number!

Resolution Sought: Reimbursement of the $413 fraudulent charges on my credit card(the credit card company was able to reimburse 4 months worth.)

BAIT AND SWITCH! That's my experience. I travel for business and thought it would be nice to get a massage. I called the facility in Cordelia, CA and made my appt for Saturday, March 5th at 3pm. I was quoted a rate of $74 for a 90 min. massage.
Imagine my HORROR when I was actually charged $114 because I mentioned at the counter that I had been a member more than 6 yrs ago in another state! The gentlemen at the counter explained I had to be charged at the non-member rate even though there was nothing even posted to show this new rate. He further explained that who ever gave me the rate must have misquoted the rate...even though it was HIM.

Talk about taking away the relaxation of a massage! Unfortunately, no one seemed to want to help me resolve this situation so I will be contacting the BBB and the massage licensing board for California to file my complaint since I was unable to get a name of an administrator for this facility.

I made the mistake of signing up for the 6 month Massage Envy membership. I have now reached month 7 and they are still charging me. When I called they told me once the 6 months ended, I am put on a month to month charge. In order to stop the charges I have to go to the place and fill out a form to have the charges stopped. I am extemely disappointed with their services...after being charged for 7 months I have only used 2 massages. And to top it off, they are telling me that if I cancel I will only have another month to use all 5 I have already paid for. Don't get suckered in to their gimmick!

Massage Envy hires unlicences therapists and represents them as Nationally Certified. Therapist are working and uninsured for long periods of time. Its illegal in the state of Va to work in ANY medical field without passing the Board, even as an "apprentiship" your only allowed 6months...there are people working unlicenced for more then 2years.

After succesfully fufilling my contract obligations I decided not to contiune my membership with Massage Envy. Much to my surprise almost a year later, I noticed that the monthly memebership fee of $59/ month was again being automatically withdrawn from my account. This had been occuring for the past five months and shame on me for not noticing. I just assumed a friendly call to Massage Envy would remedy the problem. Afterall, services had not been rendered. Boy was I wrong. Regardless, that I was no longer under any contractual oblication a refund was refused. Instead, the manager insisted she was doing me a favor gaving me 60 days to use the 5 massages I had paid. This is unexceptable and a total ripoff. BEWARE!

I stopped in to a massage envy one day to inquire. While there I purchased a one time massage for a friend as a gift and paid for it with my credit card. My friend showed up for his massage on time and my credit card was billed for it. The problem I have is while he was there they sneakily talked him into a one year contract where he would receive a message once a month if he scheduled an appointment. The way I found this out was the charge the next month on my credit card for the message that was not scheduled or authorized by me. When I called to find out why my credit card was billed for another message I was told because you signed up for a one year contract. When I explained to her that I key word being I didn't sign up for anything and didn't authorize the charge on my credit card, she replied by saying well we can credit your account IF you give us your friends credit card to transfer over the charge. So when I explained to her that that is unacceptable that I wanted to speak with the supervisor she tells me the supervisor is not in today. I tell her my account has been sent into overdraft due to this charge that I did not authorize and I want a number to a corporate office since the supervisor is not available. She tells me there isn't one that I have to deal with each office independently. So I did my own research and currently have a phone number to the corporate office and am awaiting the office to open! I will be speaking with someone in corporate TODAY not tomorrow or whenever they decide they want to get back with me. How is it that Massage Envy is allowed to take advantage of a potential customer by charging there credit card for someone else's massages that they haven't even had yet and there name is not on the card and then try to tell you it's ok. Sounds like unprofessional, wishwashy business practice to me...along with the many other complaints you'll find about this company!

I recently found a Massage Envy gift certificate purchased by my son as a Christmas Gift, tucked away in a file folder in my office filing cabinet. I was surprised when I noticed an expiration date. Mmmm? I called our local Massage Envy in Columbia, MO and learned that since there has been a computer system change the gift certificate would not be honored. I offered to buy a second massage if they would accept my the gift certificate. This fell on deft ears as well.

I am angry for several reasons. One reason that I am angry is that my son's thoughtfulness toward his father has been sabotaged by a company's fine print policy of expiration dates on a paid for gift certificate. He barely makes $10.00 an hour and pays his own rent, car payment and so forth out of his meager earnings. Another reason is that it is morally unacceptable when a company withholds goods or services that have been paid for and proof of purchase is rendered.

I understand that Massage Envy no longer sells gift certificates with expiration dates. The sad fact is you never should have done so. They should be forced to render services purchased -- no matter what their computer system.

Oh. My. God. Are you people so insipient that you can't comprehend the fact that you just might need to take the time to read what they put in front of you? Even if you don't take the time when you're signing it for whatever reason, maybe your children are stuck inside a burning building who can truly say, you could take the time to skim over it once you get home and you just might notice (if you use all of your 16 brain cells) that you have 3 days within your inital term to cancel, no questions asked.

Stop blaming the company! Look at it this way, this product has helped so many people, myself included, but a few of their hundreds of thousands of clients couldn't be bothered to do what should be common sense and now they're trying their hardest to give it a bad name! Don't you have anything better to do with your time?

I understand when the therapist has done something wrong but most of this nonsense could've been easily avoided. It's things like this that make you understand why America is so far behind intellectually compared to the rest of the world. Instead of whining, how's about you become a bit more literate? You just might save yourself from making the same mistake again.

Member at Massage Envy for over 1 year I completed my contract and have maintained my membership month-to-month for an additional 6 months. I have accumulated 5 massages but I am unable to use them because I failed to give them a 30 day notice of cancellation. So in order to use any of the services that I have already purchased I am required to pay an additional 49.00 for the last month. None of this is explained to you when you sign up -- same for the cancellation policy -- additionally you cannot give your massages away to family members and they also pressure you to tip a minimum of 15-25 dollars per massage. In doing so you really do not have a "bargain". I can get a 60.00 massage at my health club. THIS IS A BAD DEAL altogether. I have submitted a complaint with FTC and will continue to let people know of this bad business policy.

The front desk staff informed me after my massage of this law:
5-522. PERSONS UNDER EIGHTEEN PROHIBITED FROM PREMISES. No licensee shall
perform any massage therapy for or permit any massage therapy to be provided to
any person under the age of eighteen (18) years of age unless accompanied by a
parent or legal guardian.
(Ord. 2204, Sec. II, 2009)
It is a confusing law and I am not sure how to interpret it in my case. I've taken my daughter with me repeatedly and today AFTER my massage and allowing her sit up front they tell me children under 18 are not allowed on the premises. The law states that in the title, but then reads in detail that it is regarding massage and even that's okay with parental consent. After reading into it, it seems to me like with parental consent and accompaniment, as in she was in the room with me as usual, it would be fine. Either way they should have informed me of this LAW BEFORE my massage NOT after when I am supposed to be enjoying a peaceful state. I am so disappointed because I feel there is nothing more I can do but post this, find someone to interpret the law for me and never go back.

I had purchased two giftcards in December 2009 for an hour massage each. I also paid tips: included in the gift cards. One of my friend used her card in a month; other has tried to use it last week. Massage Envy told her that the card has already been used in another location in June; and they charged her credit card. I'm very upset that there is an obvious scam and they are saying "our records are showing that it's been used!". I asked them to show me the gift card already been used in June; they said they are not keeping used gift cards; simply throwing away. There are two options: my friend is trying to fool them (she desperately needs that second free massage!) OR there is an INTERNAL SCAM but it's not worth to put an effort to find out! So every gift card is in danger (especially if tip is paid!): those can be used in another location by ghosts !

I don't really see why all you people are complaining about Massage Envy. Maybe if you would have ACTUALLY read your contracts you would understand policies and procedures. My advice to you is to read something before you sign it.

I worked at Massage Envy at the front desk for 6 months, and I can say that Massage Envy is a horrible place - at least at my location. The owner was a complete and total ### and while there were quite a few great therapists, there were some that clearly hated their job, which really reflected in the quality of their massages (I know this since the clients would bring it up to me and the other receptionists after their session).

As a "receptionist/sales associate" I was pushed and pushed and pushed to sell memberships. It didn't matter what it took or what I was comfortable with. This was my first (and only) sales job and sometimes I would come home crying because the owner and managers made me do whatever it took to get people to sign up. They even made me change my hair. I was only 19 at the time and they wanted to make me "look older" so people would take me more seriously. Are you kidding me? Give me a break, it's a crappy massage chain. When I sold a membership I was praised like a puppy. I hated it. I also had to listen to a lot of the therapists talk crap about their clients after they left or while they were dressing or undressing. They would say mean things about the way they looked, mostly. I feel so bad for anybody who has a membership there. Do yourself a favor and go somewhere where they care about YOU and your well being.