Massage Envy
Reviews and Complaints

I opened a membership for my husband over the phone almost 2 years ago. I did not receive a contract nor did I physically see or sign one (didn't know there was one). Last May, I pulled up the Massage Envy website to find information on canceling the membership but there was no information so I called the Massage Envy in Cumming for more information. The lady that answered said that there was a 30 day notice, she had canceled it but I would be billed one more time for June and his membership would expire June 28, 2011. I continued to be billed in July & August so I called the location a second time but this time was told that cancellations must be done in person by filling out a cancellation form. Since I pass this location twice a day on my way to & from work, that was not an issue. However when I went up there, I was advised that they would not refund me for the 2 months they incorrectly charged me due to the misinformation I had been given on my call in May. I went to the location that day & signed a cancellation form to stop future drafts noting the cancellation form that I had canceled in May. Basically I feel that I'm out $100 because their employees can't provide accurate information!

I will never step foot into this or any other Massage Envys local to the Waldorf MD area. I am shocked at the racist, anti-white business they run. You are welcomed by staff that treat you politely till they get your money then they treat you poorly and repeatedly ask for you tip before hand and if you say you will leave it in the room after they pretend not tO hear you and still take money off your credit card every stinkin time. While waiing I could over hear how they treated other blacks like themself, they treated them great never asked for tips before and we tip 30% which I think is pretty good. The manager, a black guy stands and stares pushing the employees to continue this racist behavior. Where is the Equality? And Fairness? Not there!

By the way most credit card companies will fighting it out with them overcharging like mine has, refunding my money to me, which I missed the first few charges from there. Also FCC.gov likes to know how consumers are being treated by businesses.

I paid monthly for a one year contract. I had up graded each month for a facial. I soon realized that there services were not as I had expected. One month prior to my one year anniversary - I cancelled my membership - following all the rules. I had one pre-paid service left. Now, I called for my pre-paid service and I am told that I had 30 days to use it. I have now lost that service that I paid for. I asked for a supervisor or someone other than a clerk to help me solve this but they suggested I go to the website - which - the website suggest that I go to the individual Massage Envy. So run-around. I did not like the caliber of people working there and I would not suggest joining Massage Envy.

I went to Massage Envy in Gig Harbor, Washington. What a terrible experience. I was given incorrect directions which made me 7 minutes late for a booked, hour and a half appointment. I was informed that I would only be getting an hour and 15 minutes because I was late, but I would be paying for the full hour and one half. I complained that I was late because I was given the wrong directions and was told that’s too bad. I wound up getting a one hour massage that was poorly performed. She didn’t adjust the head rest, she forgot to do my left hand, and neck and knew nothing about how to massage feet. I will NEVER go there or any Massage Envy ever!

The owner of the coral gables branch, Mrs. Gonzalez, has advised the employees to tell customers conflicting contract policies. The staff has misrepresented the terms of the contract as a bait and switch tactic. Myself and my colleague have been told we can freeze and unfreeze our account as we like, however, after I froze my account and tried to unfreeze it, I was told that I could not unfreeze my account without paying an additional month and I'd have to wait another 30 days before I can freeze my account. I have six unused massages after my 1 year contract has ended and I am unable to cancel my membership without using the six massages or else I lose out on the six massages, which is actually a $300 loss. What is upsetting is that the staff at this branch is telling customers that they can do one thing and then you can't. They lie to your face and then retract on their word as a ploy to steal money from you. I advise anyone to stay away from this location.

The owner of the Massage Walmart (envy) locations in Oklahoma City, OK has been acussed of sexual harassment by a female massage therapist. Also, several other female Licensed Massage Therapists have disclosed that the boss had made passes at them, crossed their boundaries and was inappropriate on several occasions. Thus this boss/owner is a slimy and scuzzy person to work for.

Please go to Elements Therapeutic Massage or another massage therapy establishment in Oklahoma particularly and especially in OKC. I use to work at massage walmart and am happy that I no longer work there and happy I no longer work for him.

MassageEnvy - a massage spa that provides a discount rate for monthly massages with a one-year minimum membership. If you decide to cancel, please be aware that you must give 30 days notice in writing and your membership continues during that time. So basically you need to visit the MassageEnvy spa exactly 30 days before the end of your membership or otherwise you get charged another monthly credit. In addition, if you have unused massage credits they will expire at the end of the membership and are not-refundable. Therefore you must use them within that 30 day cancellation window or they are lost.

Misleading information. I signed up for the introductory massage to take my husband for Fathers Day. WAe signed up for a one hour massage and was told to arrive at 5:45 to fill out paper work and our massage started at 6pm. We arrived at 5:55 due to the google map gave us wrong directions. The staff greeted us nicely and quickly gave us a 30 second tour put us in the quiet room to fill out our paper work. At approx 6:15 our therpist came to greet us and took us to the couples room. I specifically asked for a female therapist and received a male therapist. When the massage finally started the therapist asked us if we wanted to upgrade. I was like upgrade what? Noone had even went over what upgrades where. I went ahead and upgraded to an aromatherapy deep tissue massage. Approx 6:20 was when our massage started and at 6:55 we were informed that our massage was complete and to get dressed. So, ok we payed for a one hour massage and received a 35 minute massage. I payed for the services and of couse they wanted me to sign a contract, which I did not do. As we were getting into our car the front staff girl ran to our car to tell us that she forgot to charge us the additional 20 dollars for the upgrade and proceeded to collect the 20 dollars in the parking lot. Over all I was extremely disappointed in this experience and will by no means EVER recommend this facility to anyone nor will I ever return for ANY services! Please be aware that you don't get what you pay for at this facility.

I bought a 6 spa treatment package with a 6 month period in Nov 2010 as a xmas gift. Since the treatments would not be used till after xmas, ie Jan 2011, I asked for confirmation that the 6 month period start in Jan 2011 and notwhen I was buying the package. The sales staff at the counter confirmed this was the case. However come May 2011, Massage Envy, refused to honor this Jan 2011 committment. We are cheated out of 2 spa treatments. I find that Massage envy are more interested in service upgrades and service contract extensions than in customer service.

Recently I had to cancel an appointment with Massage Envy - due to an unexpected personal matter, which unfortunately arose 2 hours before my appointment.

I explained to the Salon manager the reason why I had to cancel, only then to be informed that there is a 50% cancellation fee. I asked if rescheduling my appointment would avoid being charged this fee - but was told it is "policy".

May I say that I was never made aware of this "policy" and I will no longer support Massage Envy.

I have been a member of other massage salons and have NEVER experienced any type of "policy", and will renew my membership with Joseph Christopher Salon TODAY.

Have had a wonderful experience until now! A few weeks ago I left my (awesome) therapist a much larger tip than usual only to find out that she never received it. I spoke to the owner and he said it wasn't his responsibility to make up for it - "it's not my policy" he claimed. I then asked why there was no disclaimer in my contract stating that massage envy was not responsible for making sure therapists received all tips that are handled by the front desk. His response -" well I'm not going to give her the 75$". So I said well then I'm canceling my contract and my mother will be here tomorrow to cancel hers and I'm going to start letting people know about "your policy". At this point the owner, Larry Ferguson literally through a childlike tantrum, yelling at me and stormed out of the room. I've never heard of any business owner conducting things this way!

I had my first session yesterday. I came from work so I had my jewellery on. I decided to leave my diamond drop earrings in my ears because that was the safest place to be. (no safes or secure place to leave you belongings) During my uncomfortable massage, (after MANY times expressing that it was hurting me the therapist explained he was sorry but it was necessary to push his elbow in my spine to release the muscles) After some time he asked me to turn over. He began to raise my neck and turn it from side to side. At one point he was pulling on my ears to release the muscles in my neck (yes-I was an idiot and allowed this to go on)
In any event, my 45 min massage ended and I was told to dress. I dressed and left the salon appalled at how I was feeling. (Like I was in a fight and got stabbed in the back) While driving home I then realized one earring was missing. I called them to let them know I WAS SURE it was in the building, and as you may already guessed...it was not found.
That earring that I am sure my "therapist" pocketed was the pair I wore on my wedding day. There is no amount of money that could replace it. I wanted to make others aware of what happened to me so that if you too unfortunately are bound to 12 months of poor service, at least you will leave your valuables home before arriving.

A class action suit needs to be filed against Massage Envy!
I realize I am not alone in the Massage Envy nightmare. They promote relaxation, but this company will give you a headache, stressed you out and increase your blood pressure. I have a copy of the contract I purchased for my daughter and it clearly states "paid in full" effective date and a term date. I made sure I did not get involved with the month to month membership... or did I? This location continued to charge my credit card after the term date, which I was unaware of until 6 months later. When I noticed this, I quickly called the location and after several back and forth phone calls, the owner indicates "due to computer system limitations the best recourse is to have your daughter use the additional massages that have accumulated and we will give her 90 days". OK, fine, I agreed to this only to have peace and make this go away. Well... here we go again... The option to "freeze for 90 days" will then reactivate the "membership", which I NEVER signed for and have a copy of the contract, and began billing again. I had no idea this was happening until my 2011 credit card audit was conducted. The Clearwater Massage Envy location refuses to take ownership for THEIR error, so now I'm left with having to write a complaint where ever possible.
Next stop...BBB
THIS COMPANY IS UNETHICAL AND ILLEGALLY PROCESSES CONSUMERS CREDIT CARDS

While paying for her current appointment at Massage Envy, my daughter reserved the double table room for 2/26 at the McMurray, PA location. When we arrived for our massages, we were advised by Cecelia (the same gal who logged in the 2/26 appointment) that the room was already in use and we could do two individual appointments about an hour apart but otherwise there was nothing they could do for us.

Cecelia had any number of reasons why our appointment was not in the system - computer problems, didn't have the name of the second person to be in the room (what does that matter?), etc. We were so looking forward to each of our massages only to be turned away.

Lastly, and unrelated to our dilemma, there were two dogs in the lobby of the facility. As best I could determine they belonged to one of the employees.

Needless to say, we were quite disappointed in our Massage Envy experience.