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CB Wellness and Spa Massage Envy 13224 W 87th Street Pkwy, Lenexa, KS, 66215, US
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Massage Envy
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Massage Envy

13224 W 87th Street Pkwy, Lenexa, KS, 66215, US
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12:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Massage Envy - membership scam & pitiful customer service

And yet another complaint against Massage Envy...they just don't get it, they don't respond, they don't try to improve, they don't care! Where do I start...I sign up for a membership and completed my 1 year contract. I attempted to cancel, but was talked into putting on vacation status, it started up again in six months. After another year I I lost my job again and put it on vacation again. However, at the end of that 6 months, my father passed away, I had knee replacement surgery and was still not working. It just so happened that my credit card on file expired and ME couldn't start charging me again. They called a few times, however with my fathers death and rehabbing from surgery...massages were not a high priority. Two months later they called to tell me that I needed to make all payments or they would send it to collections. I talked to them 2 or 3 times and tried to work out an agreement...they wouldn't budge. Two weeks later they sent it to collections. I have filed a complaint with the BBB of KS, and ME didn't respond for several months, when they did, the merely said I owed the money.
I contacted them to see if I paid the 3 months of payments, could I let someone else use the massages as I couldn't because of my surgery. They said I owed the 3 months and the collection charges and I would have to open my account again, and could transfer 1 massage every 6 months and it would cost $10! Why are they allowed to continue with theses business practices? They are a rip off, they DO NOT focus on their customer, they only want your money! STAY AWAY FROM THE MASSAGE ENVY IN LENEXA, KS!

Read full review of Massage Envy and 3 comments
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karenmarieb
US
Aug 06, 2011 12:56 pm EDT

GOOGLE MASSAGE ENVY CLASS ACTION LAWSUIT. WE NEED TO DO SOMETHING NOW. INITIATOR OF THE CLASS ACTION SUIT IS A MEMBER OF THIS SITE. CONTACT EACH OTHER AND LETS GET OUR MONEY BACK.

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Lovemassage
Waxhaw, US
Jul 10, 2011 8:13 pm EDT

So many Massage Envy complaints all over the internet. What a shame!

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ladder360
US
Jul 06, 2011 11:06 pm EDT

I get the distinct impression there's another side to this story. I've seen this post in a few different places. Having experience with Massage Envy in Lenexa, I can say with a fair amount of certainty that they're very understanding. Sour grapes. Give it up.

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