Massage Envy reviews and complaints 1
View all 557 complaintsMassage Envy - membership scam & pitiful customer service
And yet another complaint against Massage Envy...they just don't get it, they don't respond, they don't try to improve, they don't care! Where do I start...I sign up for a membership and completed my 1 year contract. I attempted to cancel, but was talked into putting on vacation status, it started up again in six months. After another year I I lost my job again and put it on vacation again. However, at the end of that 6 months, my father passed away, I had knee replacement surgery and was still not working. It just so happened that my credit card on file expired and ME couldn't start charging me again. They called a few times, however with my fathers death and rehabbing from surgery...massages were not a high priority. Two months later they called to tell me that I needed to make all payments or they would send it to collections. I talked to them 2 or 3 times and tried to work out an agreement...they wouldn't budge. Two weeks later they sent it to collections. I have filed a complaint with the BBB of KS, and ME didn't respond for several months, when they did, the merely said I owed the money.
I contacted them to see if I paid the 3 months of payments, could I let someone else use the massages as I couldn't because of my surgery. They said I owed the 3 months and the collection charges and I would have to open my account again, and could transfer 1 massage every 6 months and it would cost $10! Why are they allowed to continue with theses business practices? They are a rip off, they DO NOT focus on their customer, they only want your money! STAY AWAY FROM THE MASSAGE ENVY IN LENEXA, KS!
The complaint has been investigated and resolved to the customer’s satisfaction.
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GOOGLE MASSAGE ENVY CLASS ACTION LAWSUIT. WE NEED TO DO SOMETHING NOW. INITIATOR OF THE CLASS ACTION SUIT IS A MEMBER OF THIS SITE. CONTACT EACH OTHER AND LETS GET OUR MONEY BACK.
So many Massage Envy complaints all over the internet. What a shame!
I get the distinct impression there's another side to this story. I've seen this post in a few different places. Having experience with Massage Envy in Lenexa, I can say with a fair amount of certainty that they're very understanding. Sour grapes. Give it up.