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CB Dating Services Match.com unable to sign into my account
Match.com

Match.com review: unable to sign into my account 71

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Author of the review
7:39 pm EDT
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I just reopened my account with Match.com. I am unable to sign into my account. It says that there is a problem with my account and to contact [protected]@support.match.com. How do I sign into my account?

71 comments
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Kimberlylanus
US
Aug 28, 2019 12:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just signed up and can't login my account anymore

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V-Dubya
US
Sep 09, 2019 10:25 am EDT

Same story here ... downloaded the iOS Match app, added 1 face pic set my height and closed the app.
Went back in a few hours later and could not login saying technical issue with account.
Emailing support after 2 times and 2 days, they stated it was inadvertently deactivated by mistake and reactivated it.
I logged in and my G rated face pic was gone. Added it back and answered a few profile questions.
Boom next day locked out again. Email support and this time they state account has been closed due to violation of terms. I never even messaged anyone. This is crazy.

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Rockysun
CA
Jan 02, 2020 1:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cannot login to match
Always say down or repairing

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Rockysun
CA
Jan 02, 2020 1:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

When I try to login it comes up site is down or repairing ..cannot login

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Rackem
US
Feb 14, 2020 12:26 pm EST

My subscription does not end till the end of February 2020, but been unable to log in. Site said I been locked out. How can I be locked out, and still have paid for two remaining weeks. Bty, The you talk about scammers! My "X" from 2019 is on this site, and change her real to FAKE name 'LORI" and instead of her being 72, she states she is 65. her list goes on, and on. Also, she says in her profile, she lives in Lakeland. So Men, Don't trust her profile! She took me for $$$$$$$. As, for this Site again, I can not log in, to report that woman. Lucky for me, I have a friend who is trying to report her as scammer. ' READER BEWARE". BTY, She also states ' NO BAGGAGE" but Her 93 year old dad lives with her, and that was or problem.

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kaysa
US
Aug 20, 2020 11:19 am EDT

i can't login account again after my account was automatically logout

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Steve Michael Smith
US
Oct 19, 2020 10:34 pm EDT

Just joined Match 2 weeks ago and paid for 6 months. Got messages from 20 woman. I was messaging several of the women and today it says there is a problem with my account. I'm the nicest, most polite guy you will ever meet! What is going on with them? Do woman report men who do not reply to their messages? I got so many likes that I couldn't possible spend all my time responding to all of them. Now several of the woman I will never be able to contact again easily without becoming a freaking detective.

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DarrelStadel
Wickenburg, US
Aug 28, 2021 12:04 pm EDT

Can’t sign in

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Cindythedream847
US
Mar 01, 2021 10:56 pm EST

I just paid for a month yesterday and I can not log in to my account. Please tell me what to do. Thank you

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Edward Carpenter
US
Mar 21, 2021 7:52 pm EDT

I quit my paid membership after two years of being matched with women who appeared to be friends with my Grandmother, house frock and all! There is an unpaid portion of the site that I cannot access? In that case delete me from your system.

Edward Carpenter

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Marisane
Albuquerque, US
Mar 14, 2022 3:19 pm EDT

I can’t sign jn

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Lowbudget
US
Oct 17, 2023 11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm trying to verify my account with a 4 digit code and the code was never sent to verify

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Neal Hugh Hurwitz
New York City, US
Mar 23, 2024 7:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I cannot sign in for DAYS now! TY, Neal Hugh Hurwitz, aka Randy Akonoway

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Kathy PCP
Garner, US
Jun 27, 2024 5:27 pm EDT

The same thing happened to me. They drafted money from my account twice and I only got 2 weeks of service. They do not answer phone calls neither did they respond to messages sent to them. DISSAPOINTED! I will not reccommend...

  1. Match.com Contacts

  2. Match.com phone numbers
    +1 (214) 576-9388
    +1 (214) 576-9388
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    +1 (214) 576-9321
    +1 (214) 576-9321
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    Customer Service
    +1 (214) 576-9326
    +1 (214) 576-9326
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    Customer Service
    +1 (214) 576-9514
    +1 (214) 576-9514
    Click up if you have successfully reached Match.com by calling +1 (214) 576-9514 phone number 0 0 users reported that they have successfully reached Match.com by calling +1 (214) 576-9514 phone number Click down if you have unsuccessfully reached Match.com by calling +1 (214) 576-9514 phone number 0 0 users reported that they have UNsuccessfully reached Match.com by calling +1 (214) 576-9514 phone number
    Advisory Services
    +1 (214) 576-3269
    +1 (214) 576-3269
    Click up if you have successfully reached Match.com by calling +1 (214) 576-3269 phone number 0 0 users reported that they have successfully reached Match.com by calling +1 (214) 576-3269 phone number Click down if you have unsuccessfully reached Match.com by calling +1 (214) 576-3269 phone number 0 0 users reported that they have UNsuccessfully reached Match.com by calling +1 (214) 576-3269 phone number
    More phone numbers
  3. Match.com emails
  4. Match.com address
    8300 Douglas Ave STE 800, Dallas, Texas, 75225-5826, United States
  5. Match.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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