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1.6 46 Reviews 2876 Complaints
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McDonald's Complaints 2876

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J
11:29 am EDT

McDonald's stealing from customers

I made a complaint recently because they were raping me and Dan Frazier VP of Operations sent me a couple of coupons... when I tried to use it... they raped me again. They would not tell me the name of the supervisor... perhaps it's Lucy but said they protect their own and would not let me win. The McDonald's is located in Kenmore Square Boston, MA. They are very rude and always laugh at me. I've tried being nice but they consistently rape me out of one to three items. What can I do to help them help the customer?

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Update by Jody
Jul 28, 2008 7:42 pm EDT

They don't give you the right orders ... check your food before you leave. This has been consistent.

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Anonymous
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Sep 14, 2008 1:05 pm EDT

Something along the lines of "you antagonistic SOB" right before you stick one on him in front of witnesses goes largely in your favor.

A
A
Anonymous
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Sep 14, 2008 12:52 pm EDT

Say to the one doing the laughing "how'd you like a smack in the gob?" that usually does it, they soon realize its not as funny as they think especially if you threaten to smack one in the kisser. If he leans over the counter going "do it i'll call the cops" go ahead and break his nose "aggravated assault" you'll be let off with a warning!

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J
1:54 pm EDT
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Employees acting very immature, cursing, manager included being loud. Employees smoking right outside driveup window, leaning on open window.this place was good a couple weeks ago. I don't know what happened!

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S
8:54 pm EDT
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(7/8/08)i went to this mcdonalds that i go to all the time by my house but i never been treated like I've been treated tonight!!! For starters the guy that was taking my order through drive thru was going back and forth with me on the order like he couldn't hear, but we i got up to the window he was hugging on a girl that didn't even have a uniform on... i...

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A
10:18 pm EDT
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I went to this mcdonalds on 07/02/2008 for a simple order at 10pm approx. at night. I ordered a grilled chicken sandwich, 6 pieces nuggets, and a Angus Bacon Cheeseburger. There was only 1 car in front of me and no one behind me the entire time I was there. It took over 10 mins to get my food.. I watched this young latin kid that was getting flirted with by...

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Y
1:20 am EDT

McDonald's poor food quality and service

This Macdonald's is not following franchise food quality or service. The service is very poor and they are not representing the Macdonald's food standards. The fries are never fresh no matter what time of day or nite the hamburgers are not prepared to Macdonald's franchise standards. It really gives a bad impression if you have never eaten at Macdonald's and you eat at this Location makes you not want to eat Macdonald's.

I will never buy another meal or anything at this location. If ever I'm in the mood for Macdonald's, I will drive extra 15min to another Location. Not all Macdonald's in Gatineau Quebec poorly represent the franchise.

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Andrea
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Nov 04, 2008 3:56 pm EST

I was totally disgusted!
I once ordered an Egg McMuffin from a McDonalds in my area. Usually i don't do this but since i was in a rush i had to get something quick.
I saw that on the rapper, the eggs used in McMuffins were "fresh Canada grade a eggs"
I didn't believe this until i took ONE bite of the sandwich.
Inside the egg were pieces of the egg shell. It wasn't just in that one bite, i took the whole egg apart and found pieces of the egg shell all over! I was so mad. Not only was the sandwich small, i had paid over 4 bucks to find egg shell in it.
I guess i can say that they do at least use real eggs.

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J
Jessica Rigdon
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Sep 12, 2008 2:38 pm EDT

i just went up to mcdonalds in shepherdsville on 44 an ii had a hair in both of my mcchickens and the fries i got was cold

ComplaintsBoard
B
5:43 am EDT

McDonald's bullyand sexual harassment

To whom it may concern, my complain is the store manager of ewood mcdonald is known for sexual harassment to some of is crew member andbully is juniors staffs and the owner does not care what is going on, what is happening in that store.exaple of when condom was found under the frystation during cleaning by the former store manager(yasser) nothing was investigate and they no who is having sex after the junior workers has gone home.my question is, does mcdonaldsresturant allow sex in the office or in the resturant premisess with the staff just for promotion.the name of the managers making love at work are shoaib khalifa and challote dolye everyone working in that brach no what is going on between this two and is affectingthe employees they bully the junionr staffs some of the staff has be sacked by shoaib khalifa some resign and some have to get tranfer to getout of their way .something should be done pls shoaib is a prejudices .

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D
12:41 pm EDT
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There were so many flies you couldn't eat without swatting them away from your food, there was a roach bug crawling on the floor. The entire dining area was so filthy. This establishment needs to be reported to clean up there act. There is no excuse for a food place to be in this condition. I was in this business on 6-21-08 about 1:30-2:00 pm.

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D
3:02 pm EDT

McDonald's terrible quality food

There are only a few healthy salads and a yogurt parfait on the menu that is low fat enough for me to eat at McDonalds. But, because of poor management, the 3 McDonald stores here in Fairbanks never have the yogurt parfait when I'm there (6:45 am or noon), and there either out of salads or have only 1 type to choose from. And, then they don't know which dressings are low-fat. The last person that waited on me actually told that all their dressings were lowfat, which was a terrible lie.

It's aggravating to stand in line just to find out that they're out of everything that's healthy. It would seem that they should be making more of the healthy items if they're always running out.

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Chepannie
US
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Jan 02, 2011 7:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

why the [censor] are you going to mcdonalds and expecting to eat something healthy? that's like an oxymoron

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J
4:51 am EDT
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Hi i am writing about the service i had at Mcdonalds Coffs Harbour South this afternoon. I had ordered 1 happy meal with 6 nuggets, 1 medium quarter pounder meal and 1 large cheeseburger meal with a extra cheeseburger we then got to the next counter an ordered another extra cheeseburger. We then left the drive through and realised that we did not recieve...

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R
8:16 am EDT

McDonald's yorkie dog allowed

Had breakfast at McDonalds in Bella Vista Ar. ..two breakfast sandwiches/two drinks. 8 customers received various orders...all but one ordered had after us. They had somehow lost our order...a little aggravating, but mistakes happen. While waiting, I was FLOORED to see a woman walk in CARRYING a Yorky dog. I couldn't believe my eyes when the MANAGER stood there and took the order, long haired dog over serving counter.Then the customer went to fill her drink with, again the long haired dog over the drink area. When I let the manager know the dog should not be in there, the managers response was ...yeah the woman should not have brought the dog in. I told the manager, " You should not have served her !"Needless to say, going forward, My family, I, nor friends I've told will go there .

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J
1:59 am EDT

McDonald's Еeam member licking her gloves

I was ordering my meals and the girl at the back that was cooking the burgers put her mouth on her gloves and licked them.
She was playing around with another worker and when she was told by another higher up worker to change her gloves cos she licked hers, she made offensive remarks towards the worker and myself. She said i was a liar and she started to tell other workers that i said that she licked her gloves, and talking really loud so everyone in the restaurant could hear what i complained about, then when she was making the last of my burgers she was laughing about something she done to my food, like spat in my burgers or put hair or something like that.

This was very very unacceptable, rude, immature, and offensive of the girl to do this, for my friend, daughter and myself to go through just for 3 happy meals.

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scotty
Send a message
Sep 28, 2008 3:11 am EDT

bulls#!t she didnt lick her gloves, i was there on that day, myself and many others saw that she didnt.

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D
9:27 am EDT
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On 3/31/2008 at approximately 1030 AM, I went to the MacDonald's Restaurant on 72nd St and Third Avenue. I had the misfortune of encountering the rudest person I have ever met. The young man who would not give his name up, was hispanic. The manager would not give his name to me and hid him in the back of the store. She would not give me a phone where I...

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V
5:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's dead bird in the coke

I went to the drive through at my local Mcdonalds - 3021 S. Val Vista, Gilbert, AZ 85296 and ordered a diet coke with ice. I drank the whole coke and when I opened the cup to dump the ice, there was a tiny baby bird inside. I complained to McDonalds headquarters and they did absolutely nothing. I didn't even receive a letter of apology. I will never go to McDonalds again, especially this disgusting one in Gilbert, AZ. I spoke to several people at the McDonalds headquarters and they were all shocked. I even received a case number - But that is it! How can it be that I do not even get an apology? Just goes to show you that these big corporations don't really care about the consumer.

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J
11:18 am EDT

McDonald's so called fresh food

I am so sick and tired of McDonalds adds and the posters they have on the wall how there food looks so fresh and that they sell quality food to our children.this particular day in question and many other times i have ordered food from maccas the chips are 9 times out of 10 cold..Now who the hell likes cold chips.And the burgers i have gotten in the past..they have been so cold sometimes that the cheese has not melted at all and the buns taste stale.I have gotten into habit say if i order a McChicken meal to cook the paty fresh up and cook a batch of fresh chips..We should not have to.God if im going to eat food we know i not exactly good for us it should at least be fresh and taste good.other wise what is the point.And the way they make them.I have received many burgers where the patty is almost of the bun and the salad and sauce is all through the container and not on the bun.Now i know it will not look exactly like the picture but they could at least make the effort to make it properly..so it looks like a burger..there has been a few times where i have made thwm remake it and i get a huff and a puff about it.What is the problem.Im paying for food that is suppose to be good quality and when i look at it should look like what it is suppose to be.Now many people will say so don't go back there.But i like McDonalds and if you get it the way it should be it tastes great.Any one else have these problems..

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smileeee
AU
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Apr 22, 2009 4:23 am EDT

Your complaint is full of contradictions and pettiness. Enough said.

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K
6:14 pm EDT

McDonald's hair in sandwich!

On May 14 /08 I ordered lunch to find a hair in my crispy chicken classic combo. Took it back and was given another one with no sorry or even them suggesting maybe to reimburse some of my money back. Needless to say I could only eat not even half of my lunch because i had lost my appetite do to the hair. The place wasn't very clean and nobody cooking had hair nets under there hats even with long hair. The workers were also very loud on personal conversations that the place could here " that somebody threw out chocolate chunks for somebody else's found. She went on and on. I have eaten there many times before, this was a very unpleasant day.

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J
1:31 pm EDT
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For the past 3 or 4 times that I have ordered at this Mcdonald's branch (this is the branch in University and Pioneer Parkway), it has been horrible. They always give me the wrong order. We always order a large Big Mac value meal (no pickles and onions), and a large Chicken Selects (5 piece). They always either give me either a big mac WITH PICKLES AND...

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G
7:52 am EDT
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This McDonalds which is located right by the entrance to the jackie robinsn parkway is a joke, everytime you go through the drive thru they will use every excuse not to serve you such as "theres no soda today" "no burgers today" "drive thru is closed" "cash only" and my favorite "no dollar menu items in stock today" the young women working there are very rude and nasty and i wish mcdonalds would revamp that whole place.

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C
9:03 pm EDT

McDonald's closing early!

On april 11, 2008 my husband & i went to the drive thru at this location. As we pulled into the parking lot we saw all the employees, including the manager, standing outside the doors. We proceeded to pull up to the drive thru and place our order.no one was at the intercom to receive the order, so we drove on around to the window that takes the money, as we were just going to place our order there, and we were met by the manager and we were then told that the store was closed due to there being storm and tornado warnings out for the community and they would try to reopen when the warnings were over. My husband and i thought this did not sound right as we have been going to mcdonalds for a very long time and have never encountered this situation before. It was raining out but no tornados were spotted in our general vicinity. There is a mcdonalds on the other side of our city and it did not close down.we are very upset and don't know if we will return to eat there again.if the storms were that bad, why were ALL employees standing outside when we arrived? I doubt that we are the only people that found this strange and are deciding now on weather to return to do business there again.

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Hates Bigsmellyman
US
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Apr 01, 2009 4:01 pm EDT

Go to hell, Bigsmellyman

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K
3:35 am EDT
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I and my Family have been fans of Mcdonalds since they opened in Australia. and travelling around the country I have only been inclined to complain at two outlets, The Charlestown outlet is the one we have used most as it is neer our home and the service there has always been beyond reproach. untill recently. the place seems to be under new manergment and...

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T
9:10 pm EDT
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my sandwich was incorrect, so i asked for another...when i bit into the sandwich it tasted a little funny to me. so i looked at the meat and saw the chicken was pink, then as i opened it alittle more i saw that the entire middle of it was raw!! so, needless to say i ate raw chicken and my stomach is upset and feeling worse by the moment.

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review transaction. was posted on Dec 12, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2922 reviews. McDonald's has resolved 401 complaints.
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  1. McDonald's Contacts

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    +66 26 964 900
    +66 26 964 900
    Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number
    Thailand
    +1 (312) 291-9224
    +1 (312) 291-9224
    Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number
    United States
    8800 707 4499
    8800 707 4499
    Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number
    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 12, 2024
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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