McDonald's’s earns a 1.6-star rating from 2922 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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poor service, rude behaviour, discourtesous
Our family of 4 went for breakfast on Saturday October 18, 2008 to this McDonald's location. There was not much of a crowd. We ordered 4 big breakfast and asked them whether we can replace sausage with a vegetarian substitute such as biscuit or hash brown. The answer was "NO, we do not" the body language was as if they hated vegetarians. Later, we asked...
Read full review of McDonald's and 1 commentbad service... bad food... bad everything!
I sent this letter to corporate McDonalds several months ago. Several days later, I did get a call from the manager or owner at this particular McDonalds (despite saying in my letter that I had no interest in talking over the phone about it). He said he was concerned and wanted to make sure these things don't happen again, but as far as I can see, nothing has changed (granted, I now go there very very really after all the problems I've had, but still).
This is in regards specifically to the McDonalds at Harry & Webb, in Wichita, Kansas. The original letter follows.
--- (#1) ---
This isn't just a complaint about one visit. This has been ongoing for months, and I've finally just decided something should be said about it.
The above-mentioned McDonalds has serious problems. When you contrast this to a GREAT store, such as the one over by where I work (Douglas and Seneca), the difference is striking. But even on its own, the Harry & Webb McDonalds (over by where I live) is the worst in Wichita - the worst I've seen *anywhere* in fact. And I used to work for McDonalds, many years ago. I can't imagine what kind of situation is going on there that allows such bad service to continue for so long.
I wish I had documented every problem I've encountered at this particular McDonalds, but here's a few.
1) Slow drive-thru. It's not just slow, it's *unbearably* slow. This was the problem at my most recent visit. I had gone to grab lunch for my wife before taking my daughter to a movie, and should have had plenty of time. I was in the drive-thru with seven cars in front of me (three of which LEFT the line before even ordering, presumably due to the long wait) for fifteen minutes. FIFTEEN minutes in the drive-thru line. Why? No apology at the window, either (and often, they DO apologize, because the wait is ALWAYS long).
2) No receipts. They almost never give a receipt. I usually remember to ask (especially after it has happened so many times), but sometimes I forget. I shouldn't have to ask for a receipt when I pay by debit card.
3) Inaccuracies. It's rare they get an order right unless it's a VERY small order (say, maybe a cheeseburger and a sprite). But they sometimes get even the small ones wrong. It's guaranteed that if I order for myself, my wife, and my daughter, they will mess something up. They will give the wrong sauce for the mcnuggets. They will forget an item (such as my wife's yogurt parfait). They'll forget to give us straws. They've even given me the wrong order entirely. A time or two, I'd understand. I wasn't perfect when I worked for McDonalds.
--- (#2) ---
(The form didn't let me finish, so I'm submitting more to continue my first message):
...They've even given me the wrong order entirely. A time or two, I'd understand. I wasn't perfect when I worked for McDonalds. But the folks at THIS McDonalds get orders wrong the MAJORITY of the time.
4) Attitude. Some of the window workers have actually seemed ANNOYED to be assisting customers. I can't be polite ENOUGH to avoid it, especially when I ask for the correct sauces after checking the bag, or a receipt, or a missing item. One girl, months ago, actually huffed as though I was asking for something completely unreasonable just by trying to get my order corrected!
5) Bad food. I remember one time, when Chicken Selects were fairly new (at least I think they were - I had only just started ordering them, although maybe they'd been around a while). The five pieces were over-cooked, small, and shriveled. At Seneca & Douglas they add an EXTRA piece if one is a little small, and they NEVER serve dried-up pieces. This order was all but inedible. And I've had undone french fries, sloppily-made burgers, and other problems.
I would say I'd begin to keep track of it, but my wife and I will no longer patronize that McDonalds, at least unless absolutely necessary. I thought about calling the owner, Roy McCalla, whose number is on a sign by the window, but don't feel like having a long telephone conversation about this.
bad quality
When I first visted this fast food restaurant, 20 years ago in the Principality of Andorra, I enjoyed it!
For the past years, 4 perhaps, the quality of the food they serve is...plain rubbish. The burgers, no matter which one it is, are horrible, the meat tastes like it has been frozen for years. The service aint that great either, they are very unprofessional, always forgetting something in an order they prepare, be it in the drive through or in the restaurant.
Does not matter, there are other bars and restaurants to go to, ... McDonalds for me is dead.
IT HAS THE TRUE POPULAR REPUTATION NOW, JUNK FOOD!
hashbrowns
If you go to mcdonalds in goldsboro north carolina on wayne memorial drive you can get breakfast hashbrowns 2 of them for $1.00. But if you go to kinston north carolina locations you will pay $1.00 for each... Feel like if this is a chain business the price should be the same... Just check your grocery ads like food lion the same items on sale... Same...
Read full review of McDonald's and 2 commentswrong order and still cold
i ordered 6 meals through the drive through in huddersfield i recieved all the wrong food which was also cold, and when rung up they refused to help and put the telephone down on me.
The complaint has been investigated and resolved to the customer’s satisfaction.
monopoly prizes
I been up since 5 am and had not eaten all day. I just finished troubleshooting some electrical problems for 3 hours in electrical switch gear, traveled another 2 hours home had no money in my wallet but had a free large sandwich tag from the monopoly at Mc Donalds . Its 2:30 in the after noon I stop at a Mcdonalds in Brampton Ont. Present my prize and to my surprise there was a math Question 37-(3+10) and I quickly added it to 44 Well yes I was wrong and the girl behind the counter laughed at me and said whats wrong dont you know your math took my free hamburger and said I loose my prize. I am not happy. I will definitly not be buying from Mc Donalds to often any more. Dont fall for Mc Donalds phoney Game.
ano po address ng agency nio?
I feel so sorry for u .Its all bull...
poor service/no english spoken
I visted McDonalds off of I-95 South in Benson, NC today, 10-7-08. I felt like I was in a foreign country. No one behind the counter was speaking English. It was Spanish loud and irritating. This is the first McDonalds in which I have ever had such sorry service. The only thing the girl that took my order said to me was the amount I owed. There was no, "May...
Read full review of McDonald's and 1 commentthey just plain suck
Yet another example of why not to bother to eat at McDonlds, especially the Nashwaaksis location in Fredericton. Just tonight for the umpteenth time, my order has been screwed up. And in drive-thru to boot. To make matters worse, I was in a rush and needed to get home so after the regular inane slowness in the lane, I bolted once I had the bag. I live just...
Read full review of McDonald's and 2 commentsfood handling
I ordered an Egg McMuffin from the McDonald Restaurant in the WalMart store in Moncton and the man, who took my order, handled my bills and change, as well as 3 other customers money and debit cards. He then went and got out the bacon and put it on the grill, opened the cheese for the other man who was supposed to be doing the cooking. My comlaint is that the man never washed his hands or wore gloves before handling the food. I would like to know why employees of McDonalds, who handle food, do not have access to disposable gloves - they should have them on and change them frequently if handling the till and money
I also witnessed a supervisor no less, making burgers using her bare hands to handle the lettuce, cheese, tomatoes, etc and then go to the freezer and put meat patties on the grill. When I questioned her, she said all Macdonald across Canada use their bare hands to make food. She claimed she would wash her hands before going back to making burgers, but I saw her go back to the counter without washing anything. I also have seen people using their bare hands to reach into fruit to make toppings. There is definitely no washing or saniting going on. I have contacted the health department and want to know why they are getting away with it. I'm also going to contact the news media and their competition. I thing if Tim Hortuns, Burger King, etc. get together they can devleop ad campaigns to bring this to the publics attention. If anyone has contacts, please let them know. This could be a world wide story.
McDonald's are untouchable! They have their HACCP books all filled in regardless of if the actual requirement of cleaning legislation. even if it has not been followed or practiced ! A family member use to work as an all night cleaner and they would not supply us with hot water and it was always minimum cleaning products supplied. ( the cleaning manager got a yearly bonus if she kept to a £50 a month cleaning budget! )
Also, because they're top rank on the FTSE 100, the big bad boys will always win any court case when it comes to due diligence, suing etc
I would like to point out that my store did not have handwash readily available at optimum points within the cooking areas.
The white shirts are the only ones who get yearly bonuses and the poor monekys doing a hard graft get nothing.
i also was at a macdonalds today and ordered a chicken wrap i seen the waitor guy touch his face money from other people and buttons on the machine for odering then go and touch burger pattis as well as frozen chicken patis so i googled macdonalds food handiling to see why this is allowed i then came across this web site im going to be contacting health canada about this to get an awnswer also he did NOT use hand sanitizer he literally went from rubbing his face to the till to the grill and i did NOT see any hand sanitizer anyware this is disgusting and not the first time ive seen something like this
You see, what a lot of people don't realize...is we have Hand Sanitizer EVERYWHERE in the stores. There's hand sanitizer in the grill area, front counter area, hand washing area, and drive-thru area. He probably used hand sanitizer and you just didn't see it.
And we DO have access to disposible gloves, some people just don't like to use them. They also get dirty really easily. And they may melt when used near the grill.
hair found in food
I recently went to McDonalds and bought a mini snack wrap, I got it home and I found a long black hair in it. I am not very impressed.
i like my black hair thank you very much
raw hamburger
My son ordered hamburgers for supper last night Sept 27/08 as I was in a hurry to get to work. The burger he brought me was 90% raw. When I called and said I didn't have time to come for another the girl offered me a free meal anytime. I don't think this was much compensation for what I was served. I have four pictures of this burger on my computer and would gladly send them to you at an e-mail address you would provide me. I do believe you should look into who is cooking these type of burgers to serve to customers. If I had eaten it in a vehicle chances are the color would not have been detected although I found the taste was what alerted me for some else it may not have. The girl I talked to was "Mya" I believe, when I asked for the manager she said she was the manager. I would hope you would reply to this e-mail before I take it any further. Thank you
Lynne M Besselt
Today i had two coupons, one for a big mac and one for a soda. i got the big mac but then was told i couldn't use the soda coupon, only one coupon per visit i was told. I said O.K. i will leave and come back in, then i am another customer (or visit). They still refused to honor the coupon. I can understand if the coupons were for the same item, but not different items. I made this clear to the girl. She said that i couldn't do it. I thought that coupons were to entice more people to patronize the restaurant, but i guess i was wrong. I told her that i would no longer patronize McDonalds. I estimate that i spend 400 to 500 dollars a year at McDonalds.
It seems that McDonalds restaurants in Cyprus found a way to charge you extra on a ketchup and mayonaise 14 cents each by doing the mistake to ask for it.
The answer of the manager of the specific restaurant on my question, since when is this McDonalds new policy of charging extra ketchup and mayomaise and probably other products as well, he answer me this is a pollicy we have in cyprus.NOTE that two days
before that i was in Luxenburg in a McDonald restaurant and you could use freely any extra you wanted not behind the desk but in front so you could serve your own an nt to ask for it.
The above McDonald restaurant it is located in PAPHOS CYPRUS SO BE CAREFULL if you will visit, expect it if you will ask for any extras.
My name is Andreas and my email is mosfilosone@yahoo.gr just for the case somebody will be bother to contact me.
Thanks
I work at a McDonalds, and what a lot of people don't know is that it's not OUR fault when the burgers come out uncooked. We put the burgers on a grill and pull down the top which is supposed to cook it thoroughly. Sometimes what happens is we have what we call a "defective patty"...it just doesn't cook.
It's not like the person cooking it is an idiot.
Hi, I would like to see the pictures of the raw burger if you are able to email them to me. This happened to me recently when I ordered a Big n Tasty from Mcdonalds and took a bite into it to find that it was still pink on the inside.
purchase two gift cards that were not activated
9/28 I purchased two McDonald's gift cards for $5 on each. The employee who activated them did it incorrectly and I did not find out until 3 weeks later when the two individuals tried to use them that they were never activated. I no longer have the receipt, I went to the original store and did not get any help. I called customer service and was told that...
Read full review of McDonald's and 11 commentspoor service, messy resturant and poor food
Just a warning to those who live in the Bay City Saginaw Area of Michigan, the McDonald's along i-75 also know as the Frankenlust Mcdonalds has some of the worst managers I've ever seen, I stopped in around dinner time (5-6 ish) and they were so busy it was ridiculous, but aside from that I observed some of the managers treating they're employee's as peons. One girl was standing at the register trying to take orders as this female manager (didn't catch her name) would say something to her completely taking her attention away from customer not only to turn around a minute later and tell her to stop taking orders and help out there AND then change her mind again and yell to take more orders, the place was so busy they got my order wrong, the manager that was in the grill area was not even paying attention to any sandwiches that were special made, I had to go back to the woman manager twice for the same sandwich how hard is it to get something right. I understand it was busy but I pay my hard earned money for this food. As I also noticed the place was so messy there were smooshed fries on the floor and coffee spilled everywhere, bathrooms... Don't even want to start on those there was a guy out in the parking lot smoking who looked like a maintenance guy but couldn't tell. Honestly it was one of the worst visits I've ever had and don't get me wrong I like McDonalds but this visit is making me think twice of where I spend my money.
they were busy, get your selfish mind off of your self for one second
terrible everything
First before you judge me. Let me tell you one thing. I used to work for Mcdonalds.
Here is my story. I at a hospital as a registered nurse. Your restaurant is five miles from my work place. During my lunch break I found out that I forgot to take my fork along. I went across the street to ask for a fork. I have forgotten to pack my fork a few times and there was no problem. This time however I was told that they charge 3 cents for a fork. I asked them why there was a charge they said that they were told that they were no longer allowed to give out forks for free. I told them this is ridiculous. I asked them if they would charge 3 cents extra if I ordered a salad. They said that the forks were for customers only and that they come with salads and if I ordered food from them that they would give me a fork if it comes with the food. At the most they would give me a fork to eat fries. Why should I waste money on them when I already have my own food at work. I want to know why I am being discriminated against. Why should only salad eaters get forks. I kept telling them how wrong and ridiculous they were being. I used to work at Mcdonalds and they make billions a year why should the charge me for a fork. They would not give in to me until I argued with them. Finally I asked to speak to a manager. He too was being ridiculous and refused to give me a fork. Because of your ridiculous employees I had to rush to finish my food and could not enjoy my meal. I had heated it in the microwave and it got cold by the time I reached my work place. My food was cold and rushed. This incident happened last Wednesday.
Today again I forgot my fork and drove over to their restaurant. Not wanting to deal with low paid idiots again and having to rush my lunch I paid the three cents they asked for.
Here is what you should do to make me satisfied. First of all at $4 a gallon for gas I feel that I should get a gift card for the gas I wasted going to and from your restaurant (two trips back and forth, Wednesday September 10th and Tuedsay September 16th. I would also like the three cents for the fork back because it is ridiculous for them to charge for forks. Finally it would not hurt you to give me free coupons to tempt me to go back to your restaurant.
I am a registered nurse and I feel that I am being discriminated against because of my job because these minimum waged employees are jealous of my successful life.
I waited in line for over 30 minutes at the Miramichi NB McDonalds, and still never got my order taken, and when I finally gave up, over 20 people walked out before me, and after I left many followed. Needless to say my 3 children were very upset, because they wanted McDonalds, but luckily there was a Burger King near by. For any business to look negatively upon any comments would be ashame, because this establishment has over 30 to 40 people walking out within 5 minutes because of bad service. Do not know whether it was because of bad training, or bad management control, or the inability to multitask, but it is definitely the problem of management and the ownership of the franchise. It shouldn't take longer than 10 to 15 minutes to take someones order, over 30 and the staff standing there laughing about problems is not an excuse.
The complaint has been investigated and resolved to the customer’s satisfaction.
So you cant find a fork within the hospital you say you work at and will drive 5 miles down the road to the McDonals for a plastic fork. You deserve to be charged twice the a mount for that fork. What an idiot.
LOL. You have no right to the utensils there unless you're a paying customer. In fact, you really have no right to be there, use the facilities, etc. I work at a community college - really low profit margin on our food services - they do the same thing. I have no problem paying if required - but I make a real effort to not throw my disposable utensils away until they break. I usually get a couple months out of em. And my plastic bento box I often take to work with lunch in it comes with a little fork and spoon stored in the lid.
Nothing's free. Well, maybe in a welfare mentality OR on overblow sense of self worth where you think by your position, physical appearance, or station in life you deserve free perks...
I'm college educated, make a good wage, and I don't expect 'something for nothing'. I'm far from a 'granola girl', but I cart my own coffee cup to the local cafe, keep utensils in my desk, and remind myself that low paying jobs suck and be thankful for what I have.
Complaining is a right... but anymore, people lessen the value and power of speaking up by nitpicking on useless unnecessary crap like this. If you can't be mildly enviromentally aware and reuse, go to Costco (surely you can afford it) and by a gross of forks and leave them in your car or at your work station... Geez...
I LIKE MCDONALDS FOOD BUT LAST NITE I GOT A RAW BURGER IM SO PISSED! I BOUGHT A QUARTER POUNDER MEAL I BIT INTO IT FROM THE TASTE I KNEW SOMETHING WAS WRONG WITH IT ! I WENT TO THE DRIVE UP WINDOW SO I WAITED TO EAT WHEN I GOT HOME SO HUNGRY I CALLED THE MANAGER HE DIDNT GIVE A ###! HE SAID BRING IT BACK TOMAROW! I TOLD HIM TO GO STRIGHT TO HELL! IM HUNGRY NOW! ### TOMAROW YA HEARD! ### MCDONALDS!### MCDONALDS!
Dear McDonalds.
I would like to complain because I ordered a Sausage Muffin and the man who cooked it and gave it to me burned it, and last week I ordered the same sandwhich with egg well done and no cheese they put double check and when I came home my sandwhich was not what I ordered. Everytime I order they always mess up my sandwhich, so what I would suggest is that you hire people or tell the people that is working there to pay more attention on the job and of the customers.
Thank you for your cooperation
Maria Mckune from Ridgecrest, CA.
why should they have to give you a fork every time you forget to bring one to work?
why do you say they should have to pay for the petrol you used to get there, they didnt force you to drive there.
"these minimum waged employees are jealous of my successful life." sounds successful if your complaining about 3 cents
I am a general practioner (MD) and certainly make a lot more than you. That being said you sound like at most a nurse practioner. I wouldn't even allow you to blow me. Who do you think you are, picking on people?
Everybody at McDonalds is against you because you're a nurse and they flip burgers. Since you're so much better than the people at McDonalds, why dont you purchase a box of disposable forks and leave them in your locker, car, purse, etc?
I'd discriminate against you just for being stupid.
Wow, that is the most rediculous thing I have ever heard. If you are so high up on the career totem pole, 3 cents shouldnt bother you. I agree with McDonalds. Why should they be your personal provider of utensils when you do not buy anything? If you owned a business and many people each day asked for something that YOU as the owneer paid for, and they arent a paying customer, Id like to hear your reaction. Weren't you getting them from that restaurant before? Are they all of a sudden jealous of you? or is it because too many people were asking for free stuff? For someone who claims to be so high and mighty you sure are ignorant
Think highly of yourself much?
awful company
Ordered a dollar soda from dollar menu and was charged $1.29 + tax. Yes the girl repeated a dollar drink also. After looking at receipt I said you overcharged me. She said we charge 1.29 so I said why is it on dollar menu? And she didn't understand. So I said can I have refund and she said no I give you this and gave me 17c as I left I said I should report you and another customer said they do it all the time. Well it needs to stop, after they rip off millions they become millionaires, its just wrong. Also the workers are rude and don't speak good.
The complaint has been investigated and resolved to the customer’s satisfaction.
When you give them your ATM card at the drive-thru, and state that you want debit not credit, they just run the card as credit without saying that they only do credit not debit.
I know for a fact that they take debit at the drive-thru because I have been handed the pin pad several times to enter my pin number to pay for the food.
I believe they are just lying to customers because they don't want to pay the fee that the bank would charge them for people to use their debit cards. Why don't they just charge a fee to the customer like every other business does.
just because it's not on the dollar menu and you pay possibly 50 cents more why are you even asking for a refund in the first place. there's no point.
Use cash.
What is the basis of this complaint? If you have a debit Visa or MC, whether it's used as credit or debit it is still taken out of the bank account it's tied to. The only difference this would matter is if there was cash back wanted then the transaction would have to be done as debit. Sounds like someone wanted to make a complaint to see something they wrote show up on the internet.
I work at a (corporate, not franchise) McDonalds and at my store cards always run as credit automatically unless A) the transaction is over $15.00 or B) the card is debit only (without credit abilities). The set up works well for most people, but I'm afraid it's rather tedious in drive thru because there is no expendable number pad for customers so they either have to let me enter their number or get out of their cars and hit the numbers themselves at the window's edge which is as far as the cable can reach.
As for people saying there is no debit at all, it's usually because they've never seen it, it's a relatively rare occurrence and if it happens in the lobby most workers won't even know because we cannot see the screen. They don't mean to lie, they're just misinformed themselves.
You meant "dissed, " not "disc."
You definitely shouldn't be calling someone else uneducated.
Macdogfoods probably depends on people not speaking up over that extra 29 cents. For the customer, it's chump change, but it sure adds up to a lot of money considring how many peole go to Macdogfoods each day or even on the hour. They're always busy.
I am glad that "you know for a fact" that ALL McDonald's take debit cards as debit cards in drive. Not all McDonald's locations have the little pin pad to hand out the window - so that means the employee has to ask the customer for their PIN number to enter it in, I don't know about you - but I rather dislike the idea of giving my PIN number to someone I don't even know. Plus this slows drive thru down, you have to explain to the customer why you need their PIN number, some get offended, others confused. In addition to that you have some cards that don't even register as debit cards on the machines. But like I said, I am so glad that *you know*.
I am laughing at the way you spelled manager and Canada wrong. If you can't even spell those simple words don't disc McDonalds because that is the only place that will hire someone as uneducated as you.
service and orders
i have been 2 mcdonalds in abergele once a week for the past 5 weeks and everytime they heve screwed my order. the one time I was a burger short but I hadnt realised untill I got home. I am very dissappointed as I look forward 2 my mc chicken burger or lengends and I wouldnt mind if it was now and then but if it aint the burgers wrong its the drinks.. I keep going back just in case it gets better but it isnt happening. yours sincerly a gutted customer miss susan brown [protected]@googlemail.com
I totaly agree, I now make them wait while I open the bag and check my order is all there and there is normally something missing. I dont understand how they can keep getting it wrong, they have a big screen that tells them what to put in the bag.
I will also order an item and it will have been missed off the bill, so it makes me look stupid like I havent ordered it when I know I definately did. It would help if they read back your order to you as 99% of the time they dont issue you with a receipt.
Oops, I meant to write that the Value Meal does NOT include a soda beverage; therefore, the extra cost added to the meal.
I went through the Mesa, AZ McDonald's locted at 358 E. University Drive about 9 a.m. and ordered two Value Meals - a #1 meal with a small decaf coffee and a #2 meal with a small coke. Not realizing the breakfast Value Meal does include a soda beverage, I was surprised when the cashier charged more than the Value Meal pricing (Total: $9.31).
At the second window, I asked the server about the menu prices and was informed that coke is not included in the meal. (BTW, a different McD's HAD included the coke in the #2 VM price the previous day.) Before receiving the food, I asked the server to exchange the coke for a small coffee, which she did, but then she would not adjust the bill for the exchange (80 cents). The total should have been $8.51 ($4.19, #1 with small coffee, and $3.69 for #2 with small coffee. Add tax of .63, the total comes to $8.51, NOT $9.31.) Andy, the shift manager, also refused to return the 80 cents.
Not only was the shift manager stubborn and unpleasant, but I left wondering if other customers were being overcharged as well.
This incident isn't about a mere 80 cents. It's about honesty, fairness, and value; it's about charging the prices posted on the menu and about dealing honestly with customers.
I'm reminded of an old adage, "If someone makes a fool of you the first time, it's his fault; if he makes a fool of you a second time, it's your fault." Maybe it's time to stop patronizing McDonald's...
terrible attitude from manager
I was visiting the McDonalds off of 35 in desoto texas. The manager there was very rude I was trying to place my order with the person in the drive through window. He obvisiously did not understand what I was asking for, so the manager comes on the intercom and says "he don't know what he doing, he new". I was like "excuse me" when I tried to place my order with her she seem frustrated and kept speaking over me. I then drove around to the window and tried to explain the situation to her. She kept cutting me off, yelling, telling me that she did not have to place my order. I said "Hello, I'm the customer, are you yelling at me?" she replied "naw this is just how I talk". I then asked for the corporate office number but still tried to explain the situation, the manager then starts going through her cell phone while I'm talking, I just told her to "forget it" and she replied, "no matter what she still got her day job". Needless to say I went and purchased food at the Burger King next door.
And when its home cooked you dont force fries onto yourself if you dont want them, unlike BK or McDonalds..
Hell yes.. Don't stand for their Bull. BK is nicer anyway.. you get more burger for your money.
Although not all their stores are like that but to be honest, if you want the same experience at home a packet of buns and some burgers with a jar of mayo, salad, etc, etc cost's less than an order from McDonalds or BK anyway!
horrible serivce
I went to the McDonalds Drive-Thru for my family and another family. Arrived at the other family's house which is 5 minutes away. I realized we were missing my son's burger and 2 toys. When I called McDonald's and told them what I was missing the manager got on the phone. He asked what I ordered and I told him everything I had ordered and what was missing. He pulled my order up on the computer and verified everything I said that I had ordered. He asked me if I had a receipt. They had not provided me with a receipt. He said that it was store policy to give a receipt. They had not. He told me that he was unable to help me as I had no receipt. In essence he told me too bad, so sad! I was shocked. He could have probably seen from the computer that I had just placed the order no more than five minutes ago. The sad thing is that my son can't have cheese and all the other burgers had cheese on them so he had to go without a burger. I hope that the owner's of the Kirkland Lake Mcdonalds read this and do something about it. Friends of mine have gone through the drive thru since then and no receipts were given to them. I am totally disgusted with this Mcdonalds and will not go back. I am telling everyone about this and some of them won't go because of this.
In Salam Mall Jeddah, horrible service:
- Workers don’t understand English
- Caesar salad WITHOUT croutons
- Forks given open ones without in their seal pack.
Destroying McDonald image
My son came home upset employees were horsing around and my son was told to leave. He was a employee hard working. Nd he threw a fry. Back at a person. And he was centred out and told to leave
I was at kirkland lake mcdonalds other nite and ordered take out...I got home only to find that two burgers I ordered were not in my bag. I've been busy working 2 jobs to get complaint in sooner. But I do have copy of my receipt that shoes I did pay for 2 double cheese burgers that I did not receive . I was not about to take a cab all the way back at my own expense as I do not drive and I paid for a cab once to go there. This isn't my 1st complaint for this location. It's very poorly managed and cleanliness of the place is horrible. I've attached copy of my receipt of my order that shows I paid for 2 double cheese burgers and did not get with my order. Either get proper management or shut it down.
your fault for going to mcdonalds in the first place
mcdonalds in kl sucks they always screw up orders always forget to put stuff in order i dont have car and they expect me to return and get stuff when ive sent a cab to get order then get it with things missing.they are not compliant at all they all suck at serving public
You should call McDonald's Corp. ASAP, this is not how ANY MCDONALD'S does business, if this is an owner/operator or company store the manager made a poor choice in not replacing you food and toys. please call this complaint in to McDonald's hot line [protected]. You will feel better and McDonald's will react at once.41
It should be against the law to feed that crap to children.
hair in brkfst sandwich/other
Every time we go to mcd's - the order is always messed up. We get the wrong order or something we ordered is missing. A few weeks ago we went to mcd's and I ordered a fish sand. When I got home, opened the sand, there was no fish! There was a bun with cheese melted on it but, no fish! My son-in-law took it back and they took the same bun in the container...
Read full review of McDonald's and 1 commentonline site lies
I recently applied to join McDonalds as I had moved back to London from living down on the coast and 'hey' I figured I needed a job after taking 5 years out of work, so after selling my place and moving back to jolly old London, spent most of my money in rent living in a flat seeking full time employment, then the money started to run out and I got more and more desperate with looking for employment. Started posting out as many C.V's as I could, then as luck would have it I landed a job working for the Blue Arrow agency. Great, but the bad news was the job was temporary and lasted three weeks after which time the manager came back from a sabbatical (sick leave) and patted me on the back "thanks for all your hard work but we wont be needing you any longer"
So then I lost the flat as I couldn't keep paying my rent had to declare myself homeless and move into a homeless shelter. As a last ditch attempt to secure full time work I applied online at the McDonalds website. Sat through a good 30 minutes worth of multiple choice questions about how youd handle different situations most of which anyone with an IQ over that of a 16 year old can probably read between the lines of anyway. You can see what their asking when they ask questions like;
'Your faced with a huge que at the checkout and our on the till, at the back you see a lady struggling with her shopping and three kids'
Do you;
a) Tell her to leave and try again later
b) Take her order and ask if shed like to take a seat and you'll bring her order over for her
c) Ignore her problems and carry on
So I answered all of them to the best of my ability which to my mind was near enough the 100% mark and the site informed me a representative from McDonalds would be in touch within a week by phone.
I then waited a whole week, received no phone call, but got back an e-Mail which stated, due to our high standards of recruitment we regret to inform you your application has been unsuccessful.
Why? Is my age a factor due to the fact I am nearly 40? If so does the manager at the outlet I applied to join feel threatened I might end up doing his job?
By telling me I was unsuccessful are McDonalds telling me the answer to some of those questions should have been; a) "Tell her to go away and try again later!" or c) "Ignore her problems and carry on?"
I think the sad truth is the company is biased to the address I am staying at due to the fact it's a homeless hostel. But that doesn't excuse the fact I was lied to and never got a bloody phone call...
It just goes to show regardless of whether you've been out of work because someone in your family died and you took a few years off working whilst spending a load of money, when you try to get back into the swing of earning a decent days wages, big firms will just knock you back into the gutter!
I wonder if this board is susceptible to MySQL overflows and the old functionName=NULL trick.
It's not my intellect thats lacking, its their recruitment teams... But 'hey' in a way I am glad they turned me down, I dont care if I have to spend the next five years on welfare, its your taxes I'm spending. After all who do you think is paying for me to live at a homeless hostel, you are, the tax payer.
Me I want out of this place and moved into my own flat again so I can start earning money and paying my own way!
I am glad they turned me down, I would have probably walked out anyway if thats their attitude and from what I read about the levels of their supposed customer service I already know more than enough to say I don't want the job now.. Not after they taint it and throw it back in my face!
The only reason I am a bum is because companies like McDonalds are keeping me in the gutter and preventing me from finding a job.
Where'd the money go? Well I am 6'2 and can bench press 150lbs with one arm... Living is expensive, it sure is nice when the money's there or when the moneys rolling in but when it's not life's not so easy, you have bills to pay, Gas, Electric oh and lets not forget council tax.
I had five years of Working on my term's not when someone wanted me to be there at 7am in the morning, I arranged my time table and if I wanted a day off I could afford to take one, these are the advantages of being self employed.
Thinking of enrolling on a computer course to enhance your work prospects, let me stop you before you even start. Despite being highly qualified and skilled with computers I have got nothing but knock backs from most of the recruitment agencies with rubbish like "Sorry we're looking for people with prior I.T experience and an MSc in information technology" it really is no wonder to me why they cant find people, when you know about computers like the back of your hand.
My system specs;
Osirus@ebox:~$ cat /proc/cpuinfo | grep "model name"
model name : Intel(R) Celeron(R) M CPU 410 @ 1.46GHz
Osirus@ebox:~$ uname -a
Linux ebox 2.6.24-epd #1 SMP Sun Mar 2 12:20:57 GMT 2008 i686 GNU/Linux
How do people gain the required experience if they cant even get the job in the first place?
Brute muscle and metal work or mechanical engineering, yes you can find work doing that, by under cutting all the other people out there doing the same thing... But who's going to call you up about it when you've only worked for a handful of people and you aren't working for a firm?
I should have stayed in the country, but hey this is what I get for moving back to the city thinking I would be better off... I am going to head back down that way looking for work, ironic I moved back to improve the quality of my life and I find I've shot myself in the foot, I should have stayed where I was at least people knew who to call if they needed any welding work done.. See I can weld but no I don't have a welding ticket. If you want to hire a ticketed welder go right ahead, just hope you have deep pockets!
Well when you've got 94k in the Bank do you see a reason to continue working?
A bum, hardly, I spent 2 of those three years in higher ed getting an NVQ at level 3 in computers and technology,
the other 3 where spent living and working in a boatyard, I lived on a 33ft boat on the kent coast. Arc welding, Plasma cutting and angle grinding, serious hard work which I seriously doubt the kids that work behind a McDonalds counter have ever had to do a day in their life. I used to earn 60 to 70 a day, I didnt have to work I just did it to keep myself busy but that kind of work also sadly doesn't last.
Of course McDonalds would know all that if they actually took the time to phone.
You where probably too late with your application, you know there is other people who look for jobs too.
I can agree with 95% of what your saying, I been self employed myself a few years back and getting back into work is hard, someone had the cheek to ask me if I had been in prison!
I wonder if it has to do with the last five years that you didn't work. I wouldn't hire an unemployed bum either.
McDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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I AGREE WITH YOU SIR! because this morning I tried ordering 22 burrito and they say NO we can't make it and started laughing at us! Then we ask how much can he make and he goes 10. So we wanted 10 burrito and 10 Mcmuffin, when we order that He just ignored us for 20 minute because we tried to get the total amount. So we went up to the drive thru window and he goes, What do you guys want in a RUDE ATTITUDE like he doesn't want to work or something. I am feeding 10-15 people. This isn't just the first time either. This is like over 10 times already. He is a old dude who is kind of bald at the top and got hair on the side like BOZO the clown And he is the manager too.So we was like screw it and went to the mcdonalds on rock and harry and they got it done in 5 minutes! So why wouldn't he want to make order for us on Harry and Webb? I will be Contacting Roy Mccalla OR EVEN THE CORPORATE OFFICE soon!
Thank you for your comments.
Since you are so happy with our McDonalds at Harry & Webb, in Wichita, Kansas, we will be sending you $200 in McDonalds' giftcards exclusively for spending at that location.
We appreciate your patronage and customer loyalty.
Regards,
McDonald's Customer Service