Applebee's
Reviews and Complaints

I showed up here on 3/11/24 at 14:35. Establishment was not busy and reminded me more of a circus act. Managers not managing, bartenders up in the island just gossiping. I witnessed on of the employees toting another through the thruway into the kitchen area.

This is one of the reasons I stopped eating here previously. The inmates are definitely running the asylum over here. I haven’t ordered yet as of 17:10. Honestly I don’t know if I want to eat here, not like anyone has asked me if I would like to order anything. The restaurant is a hot mess, I hate to see the kitchen area where food is prepared for patrons.

Either Corporate or the franchise owner needs to pop up in here plain clothed, unannounced to see how the managers and employees are not putting the BRAND in a good light.

Apparently Joesph Major is MOD during this current time.

It’s also nice to know Applebees also runs a daycare as well (employees children sitting at employees table). Apparently complete with snacks from the restaurant chain.

If I could give zero stars I would.

Service: 1/5

Horrible. Just horrible. My husband and I went for lunch on a Thursday at noon. The wait was long, the food was cold and there were only two people working. One was the manager, who I think was also cooking and the other was the bartender, who was also the waitress. We had to look for ketchup that was half filled from other tables, pepper and apparently they didn't have any mayonnaise for my cold burger. When I complained about my food, the manager acted as if she didn't care and offered up her regional manager's contact information immediately. I couldn't determine if she wanted me to complain to him because she's overwhelmed or if she just didn't care. She take all of our food off the bill; however, I left frustrated and hungry. I can't get the time that was stolen from me due to this epic fail. Never again.

I have been coming to Applebee's in Nashville TN, since it opened in the 1980s. There is a manager by the Name Crystal who is rude to her workers and customers. I have tried not to report her but enough is enough. Last Saturday, Feb 17th around 10pm a group of regulars including myself was at the bar. I ordered boneless chicken, salad, spinach dip chips, and several drinks. When the boneless chicken came out there was no celery on the plate, I ask Kaise the bartender if I could get some celery (I love eating the celery with my chicken and ranch) She came back and said they do not put celery on the plate unless you ask and they do not have any left. I asked for the manager Crystal when she came about 15 minutes later, she had a very nasty attitude. She said very loudly that they are lazy and she said they are going to bring you some. Then she turns to talk with an employee that was sitting behind me that was off the clock. about 10mins later I turned ask where are the celery sticks my food is getting cold. She all let me check I stated that's ok you can just take the chicken back. She rolled her eyes jacked the plate and walked away. A few minutes later she came and told Kasie to take the chicken off my ticket as she walked away. Kasie turns to me and says you don't want anymore. I said no sometimes when they have an attitude, I scared to get it replaced because they may do something to it. She walks back loudly and screams at me and says not my staff I already yelled at them. I turned and said ma'am I was not talking to you she said Well I'm talking to you. I said I will be reporting to you she states so they not going to do anything I run this. The other customers were like you need to report to her a former employee was there and said she is the reason I quit. Then she began to yell at another employee in front of everyone. The employee look very embarrassed when all she was doing was helping another customer. Crystal does not have any customer service or leadership qualities. If she continues I will go on every media platform and let everyone know do not go to Applebee's in Nashville cause you will be miss treated.

I went to Applebee's in West Virginia on September 18th and boy, was it a disaster! I ended up getting charged three times for my meal and it's been a real headache trying to get it sorted out. I've been bounced around from the restaurant to Appleby's guest relations to the franchise owner and back again. It's like a game of hot potato, but with my money!

I finally got in touch with a senior guest relations specialist named Alfredo, but he was about as useful as a screen door on a submarine. He couldn't help me at all! So, I got sent back to guest relations, who gave me an email address for the company that Applebee's is blaming for the charges. But, surprise surprise, the email address bounced back! What a joke.

I called back and spoke to a guy named Jake from guest relations. I was hesitant to give him my email address, but I did anyway so he could send me the form to get my refund. But, you guessed it, I never received an email from Jake or anyone else at Applebee's or Freedom Pay.

Honestly, it seems like Applebee's doesn't even want my business. The employees are so complacent and don't seem to care about their customers at all. If you don't want to waste hours of your life dealing with this ridiculous garbage, I suggest finding a different restaurant to go to. There are plenty of other options out there that won't leave you feeling frustrated and ripped off.

I went to Applebee's in Sullivan for a date this afternoon. We were seated right away, but our server took a very long time to take our drink orders. She passed us several times after she said our drinks were coming out, and it took another 10 minutes for us to finally get them. When she came back to take our order, it was another 10 minutes later.

We ordered the riblet plate, but when our food arrived, my french fries were extremely salty. My ribs were dry and hardly had any sauce on them at all. There was hardly any meat on the ribs, which was disappointing. When it was time to get our check, we sat for another 10 minutes and had to ask if we paid her at the table. She said yes, but we had no clue after she took our card if she was ever coming back. I thought she went out shopping.

Overall, we had the worst experience at this Applebee's in Sullivan, Mo ever. Our server did not once introduce herself or ask how our meal was. She needs better manners in how to greet her customers for a better tip. It was lousy service and lousy food. I told my boyfriend we will not go back.

I hope Applebee's can improve their service and food quality in the future. It's important to make customers feel welcome and satisfied with their experience.

Me and my girl decided to hit up the Applebee's in Newnan, Ga (Bullsboro Drive) last night. We were seated quick and got our drinks. My girl ordered the specialty drink you guys got for October for a dollar. It was super sugary and had no booze in it. I told the waitress about it but she said they couldn't take it off. Whatever, it's only a buck. We ordered our food and my girl is allergic to onions and mushrooms. She got a sizzler that comes with those two things. We told the waitress no onions or mushrooms. 20 minutes later her plate comes out sizzling with onions and mushrooms. I told the waitress and she got her manager. He said he would have it remade. He came back in two minutes with a not so sizzling plate. I looked at it and they just took the onions and mushrooms off. There was still some left on the plate. I was so mad because if she takes one bite she needs to go to the ER. We went to check out and the manager wouldn't talk to us. It was a terrible experience.

My experience at Applebee's was just plain awful. We waited for 15 minutes and no waiter or waitress came to our table. Finally, an assistant manager came and took our drink order, but then told us they didn't have the items we wanted on the menu. We had to choose substitutes. To make matters worse, the manager said that the waitress for our table never showed up, so the bartender would have to take care of our table in addition to the bar.

After waiting for 40 minutes, the bartender came out and said there was a mix-up in the kitchen and our food would be out soon. She came back and said the manager would be taking care of our bill because of the slow service in the kitchen. Finally, 15 minutes later, the manager delivered our food, apologized, comped our meal, and said if we needed anything, just ask. The bartender said the same.

But then, we opened our silverware package and there were no napkins! And to make matters worse, the penne with four cheeses was cold. The honey tenders were just barely warm, and the garlic breadstick was the warmest thing on the plate, but it still wasn't hot. Even the diet Pepsi was poorly mixed.

To top it all off, my spouse's dinner had food mixed into his pasta that was not ordered. However, he ate it anyway, but at least it was warm. We were getting ready to leave when the bartender asked how everything was. When we told her, she said, "Oh, sorry, but like I said, the manager took care of the bill."

Overall, I would not recommend Applebee's. The service was slow, the food was cold, and there were mistakes in our order. It was just a terrible experience.

I went to Applebee's the other day and it was not a great experience. I sat down and it took a good 15 minutes before anyone came over to take my order. After I finally ordered, I waited another 20 minutes for my drinks, but they never came. The waiter seemed to be ignoring me and instead was chatting with other customers and employees at the bar. I had to go get the manager to complain and she accused me of lying about how long I had been waiting. Finally, after talking to her, my food and drinks came out within 15 minutes.

The manager sent two waitresses to my table every time, which was a bit overwhelming. She even called mall security and had them stationed near my table. The manager came back to my table twice and acted sarcastic, asking if everything was okay. I told her that the damage was already done. The steak salad I ordered only had four small pieces of meat, but the food was okay otherwise. I was never offered a discount or an apology.

The bad waitress who failed to serve me walked back and forth past my table, giving me dirty looks many times. I paid my bill in full and left, but I was not given a receipt. I received an email asking me to call them after I left my online complaint, which I did. The person I talked to was the same manager who apologized and offered a $50 certificate, but she has failed to deliver on that promise.

Overall, I would not recommend Applebee's. There are plenty of other eating choices in the mall, and their establishment is poor to its customers and dishonest.

So, I went to Applebees in Hialeah today and let me tell you, it was not a good time. The waiter we had was not the best, and neither was the food or drinks. I ordered a sangria, but it tasted like straight-up syrup. We asked the waiter to switch it out for a pina colada, but both drinks were watery and barely had any alcohol in them. It took forever for our food to come out, and when it did, it was not good. The pasta I ordered was reheated and the chicken tenders were tiny. My boyfriend's steak was dry and not even the right cut that was advertised. The sides were also super small, like they were meant for a little kid. We told our waitress, Melanie, about our experience, but she had an attitude and said it wasn't her fault because she didn't cook the food. She said she would tell the manager to give us a discount, but it was only $12 and it was because they said my boyfriend ate two kid-sized salads (which he didn't). He didn't even finish his mashed potatoes because they didn't taste right. On top of that, I had to remind Melanie to take off the onion soup that I never even got, and she gave us attitude for that too. To make matters worse, while she was dealing with us, another customer called her and she told him to wait because she was dealing with a "complaining" customer (meaning me). I've been to other Applebees before and never had an experience like this.

So, my wife and I decided to try out Applebee's via Door Dash delivery. She ordered the Chicken Alfredo, but to our surprise, she received Shrimp Alfredo instead. We were disappointed, but we decided to call the restaurant and speak to the manager.

Unfortunately, the manager was not very helpful and was quite rude to us on the phone. She claimed that she packed the food herself and that it was Door Dash's fault for not inspecting the food before delivery. She offered us a $10 coupon for the problem on a $20.98 bill, which we found to be quite inadequate.

What's even more frustrating is that Shrimp Alfredo is not even an option on the menu. When we asked the manager about this, she gave us two options: accept the $10 coupon or pick up a new order. However, she refused to have it delivered, which defeated the purpose of ordering delivery in the first place.

We were extremely disappointed with the service we received from Applebee's in Independence, Ohio. We even called Applebee's Corporate and spoke to a supervisor named "Alfredo" (yes, you read that right). He also claimed that $10 was more than fair compensation, which we found to be unacceptable.

We couldn't help but wonder if someone had played with our food before we received it. We understand that mistakes happen, but the lack of customer service and the manager's attitude left a bad taste in our mouths.

On a side note, we would highly recommend that Applebee's use hair nets in the kitchen. We've had a 50/50 chance of finding hair in our food, which is not very appetizing.

Overall, we would caution anyone ordering from Applebee's to be aware of the potential for mistakes and poor customer service.

I had a pretty rough experience at Applebee's. I called in my order and was put on hold for a whopping 28 minutes! When I finally arrived at the restaurant, there were only six customers in the whole place. I went to pick up my food, but the staff seemed more interested in ignoring me than helping me out. After being looked at by several employees, I finally got the attention of a guy behind the bar. He asked if I needed something, and I told him I had a to-go order. He said he would get someone to help me, but it took another five minutes for someone to finally come over.

When they did, I asked for utensils and salt and pepper. I was staying at a hotel behind the restaurant, so I figured I might as well eat in my room. The staff member acted like I was really bothering them, but eventually got me what I needed. I paid for my order and left a five dollar tip on a $20 to-go order, just to be nice.

When I got back to my room, I realized my order was wrong. I didn't have any utensils, and the food was cold. It was pretty disappointing, especially since I've worked in the restaurant industry for over 35 years. I've worked with hundreds of different staffs from IHOPs, Taco Bell's, Pizza Hut's, Hog Wild, Hardee's, Burger King, and more. I can honestly say that this is the worst place I've ever been to.

In fact, this is the first review I've ever written in my life. I just had to share my experience. I hope that the staff at Applebee's can improve their service and make their customers feel more welcome. Thanks for reading, and have a wonderful day!

I have to say, I was pretty disappointed with my recent visit to Applebee's. First off, I was bummed to find out that my local spot no longer offers half-priced appetizers during happy hour and late night. That was always one of my favorite things about going there!

But that wasn't even the worst part. When I went with my mom, daughter, and a couple of friends, we had a pretty unpleasant experience with the host. One of my friends is a bit on the heavier side, and the host actually asked her if she was sure she would fit in the booth we requested. I mean, come on! That was so rude and unnecessary. My friend was really embarrassed and ended up taking her food to go.

To make matters worse, when I went to use the restroom, I saw the same host in there and heard her using the facilities. But then, to my horror, she didn't even wash her hands before returning to work! I couldn't believe it.

Now, I don't want to be all negative. I've worked in the service industry myself, so I know it's not an easy job. And when I do receive good service, I'm quick to compliment and leave a generous tip. But in this case, I just couldn't overlook the host's behavior. It really put a damper on our whole experience.

Overall, I have to say I was pretty disappointed with Applebee's this time around. I hope they can work on improving their customer service and cleanliness in the future.

This Applebee's location is a true gem, thanks to the amazing and resilient bar, servers, and kitchen staff. Despite being short-staffed and working long hours, they always greet their customers with a smile and provide top-notch service. As a regular at this location since 1995, I can attest to the fact that this is our local hangout and a place where we have gathered for years.

However, in the last six months, new management has taken over, and while most of them are doing a great job, there is one GM who stands out for all the wrong reasons. This GM has a terrible attitude towards his staff and customers, and no one likes him. He hides in the back and refuses to help out when his staff needs him most. He is unhelpful and would rather talk behind people's backs than provide good service. He is the worst GM in the history of GMs, and he is running this place into the ground.

The inventory is chronically low, and they are always out of food and beverages, including milk and juice for children's meals. This is unacceptable for a restaurant, and it's all because of this terrible GM named Abe. He talks down to everyone and refuses to give out the corporate office's number when asked. He told me to find it myself on the website, which is not helpful at all.

Abe is a one-star GM, and I hope the Houston Corporate office takes notice of how poorly he is running this restaurant. He told me to take my 25 years of high dollar revenue elsewhere, but I will be here longer than he will. I know how to take care of people, and I will be taking my business elsewhere. The staff who still has to work there deserves a better manager, and I wish them well.

In conclusion, this location has been a great place to hang out with friends and family for years, but with Abe as the GM, it's not worth it anymore. I will be taking my business elsewhere, and I hope the Houston Corporate office finds a new manager soon. #peaceout #endofanera #takingmybusinesselsewhere #thanksforthegoodoledays #moremoneyfornewstaff #newbusiness #Mopac290Applebeesgoodbye #thestaffwillmissthegoodtips #HoustonAppleesFindANewMgr

On Saturday 9/21/24 myself and 5 other girls went to Applebee's in the Manoa Shopping Center in Havertown, Pa. for Dinner at 6pm. The food was very good, the waiter was ok. We received our dinners in a timely manner. My complaint is he never cleared off any dirty dishes. When dinner was over I wanted to get dessert, but I could not get a cup of coffee. I could get tea, but there was no coffee, so I did not get dessert. I never heard of a restaurant where you could not get a cup of coffee after 7pm. One of the other girls did get dessert, we had push the dirty dishes away so she could set her plate down.

About a gift card that I bought for 300.00 and it was cut up by accident the card was bought at family dollar store#7279 in hampstead, n.C. On 1/25/24with a credit card have tired to make two tries to chat with you want charge my card 60.00 to handle it. I need someone to call me at [protected] so can try and settle this please I just want to get the card replaced please I do not understand why you would try to charge my credit another 60.00 if need that take it out of the gift card please

Me and my wife went to date night we went to your Port Orange location. The appetizer dishes had caked on residue food. I ordered the queso Burger which was nothing like the picture looked like and didn't have any of the case of cheese sauce on it have pictures if need both orders came with lukewarm french fries, the server was fantastic he did a great job

I have a problem with my credit card not working when ordering from Applebee's online. Works everywhere else, Never a problem anywhere. Opened a ticket with Applebee's. Opened a ticket with them and all they did was try to blame it on my bank. Bank said not their problem, go back to Applebee's. Then Applebee's ghosted me. No response to my emails. I called them and was told it was in the hands of their IT department. After several more attempts to contact them I called again and was told they will not work with me. No reason given.

Was logged in already before time to purchase date night coupon on Jan 22. At12:00 I refreshed page and there was no link available and I again refreshed and got the photo shown. By 12:01 the site crashed and continued to do so. By 12:04 when the link to purchase finally shows up on site offer was sold out. Included is a screenshot of the Applebees website while this was happening.

Poor service. I had dinner at your restaurant last night. service was poor.

1)No one greeted us at the door. When the area was full a hostess came, and we were seated about 5min later. Note no smile simply just led us to the table dropped down the menu and left. 2) waiter took out order, served appetizers without any side plates or napkins. (artichoke dip). therefore, it was cold by the time we got the plates. Note. another waitress delivers the plate no smile just dropped and ran off. Dinners was served with hot fries and the ribs were cold. No manger stopped by the check on the table nor did the waiter stop back by to see if all was ok. I eat the ribs due to my hunger. overall customer service was not good at all, the food was cold. Where was the floor manager? Is this the best we can do? Especially during the holiday season.

Applebee's Wilmington de 19803

12-28-23

Check [protected] 7:09 PM

I went to fill out the feed back on the survey and found out that I missed it by one day because we had a family emergency. most other places give you between 5 to 10 days to file put a survey.

I think you should have a longer time to fill out the survey and I expect you to

ok my survey

I have a few relatives that are managers and they told me to request that it be okayed

Thank you for your time I will be expecting to hear from you in the near future with m approval.

I want someone to contact me. [protected]
I filled out the form 2X & it would NOT submit.
I have the receipt with allthe info I wrote.
I have never had this ba a meal at an Applebee's.
Strawberry salad with GRILLED CHICKEN BREAST.
for 24.99 I received the salad with cubed lunch meat chicken!
I would appreciate a credit for it or a gift card for that amount.
Thank yoy a faithfuk cutomer,
Ellen McConnell