Boston Pizza International
Reviews and Complaints

We booked a reservation at BP at Prince George BC Canada. No one told me about the 15% autograt. When I paid the bill, it prompted me to add another tips. So I ended up paid twice tips. Meal total is $438.41 and I ended paid $565.52.

When I tried to contact them, the answer is it has been paid out and can’t do refunds. This is just like robbers with the service they offered.

I have an agreement with my current location that I have 5 shifts a week. I am going on maternity leave soon so they have hired new bartenders for when I leave. For next weeks schedule they have drastically reduced my shifts and hours and instead have my replacements closing/taking all of my shifts. I am being replaced when I’m not even gone yet, just because they know I’m pregnant and leaving soon…

We stopped at Boston Pizza on Herald rd in Saskatoon,Sk on our way home from visiting my father at the hospital. I ordered 3 meals including a full rack of ribs with spaghetti and bolognese sauce. When I got home (30 min outside of Saskatoon) I found the order did not have any sauce on the spaghetti. When I contacted the manager of the location he said none was chosen. He was argumentative about it when I said I had chosen the sauce. He would do nothing. I have a screenshot of my order which clearly shows I ordered the sauce. Any past issues have always been dealt with easily. This manager was incredibly rude. We have eaten at this location and others for years. At least once a week we choose Boston Pizza. Not ever again! Thanks.

We were in the Kingston Canada location on July 20th and it was the worst service from start to finish

Waited 10 mins to be seated then another 20 mins to take drink orders throughout the meal we only saw our server once and when we wanted our bill to leave we still hadn’t seen her so my husband went to find someone to see about our bill and found our server sitting at the bar chit chatting

This is very unacceptable and you have lost 2 customers

We ordered from Boston Pizza tonight #530771. Order consisted of 1) Boston Brute with Fries. 2) Creamy mushroom & spinach bake. 3) Chicken & Mushroom Fetuccini baked with cheese.

When the food arrived everyone was happy with their order except me as I ordered a Boston Brute with Fries. It may sound petty than when I ask for fries that I get more than 5 fries. Everyone works hard for there money and to say I was a little disappointed is an understatement. I phoned the the Boston Pizza to complaint and talked to the Manager on duty Deanna and she looked and she has no record of the order and won't do anything about it. I even gave her your order number and there is no record. She suggested contacting Skip the Dishes and let them know about this order.

Hello,

I am an employee at BP Warden-Steeles location. The location does not have a bartender currently but the servers are made to tip out from both food and alcohol. I can understand the food tip out but why from the alcohol which every servers make it themselves? It is not only me and many have concerns over it and put forward to the management. All they say is when the location actually had a bartender the servers would fight over the tip outs which does not make sense at all. That was at least endurable since the tip-out percent was just 1% but now the total tip out is 5.5% which is a lot for the work the servers have to do. Is it even legal?

Hours on the website clearly state your open until 12 am but apparently at 10 pm you can't take any more customers. I travelled 45 mins to come to your establishment for food. Very disappointed and will never return again. This is no way to operate a business.

To whom it may concern,
On 10/15/19 evening I asked one of my associates to come to your Burnaby location to book a table so we can talk about business matters. We usually come there 3 to 4 times a week. Some time one of us also brings a stare bucks coffee with us no one stops us or tells anything to us.
Today one of my associates who came early to book the table was not allowed to go in so he was out side tying to finish his coffee then I showed up and we were outside for 15 mins after he finished when we came in, we were asked to wait for another 10 or 15 mins for a table.
Looking at the situation I agree if one of your staff warns him about the coffee and let him in or if he had done this several times, I agree he should have stopped.
Treating my workers like this not acceptable. See when we come there, we usually tip your waitress more than they deserve. we are not that kind of people to smuggle star buck's coffee in to your restaurant.
I'm totally not happy about this incident which happen today.
I need an explanation about this matter
I have enclosed a receipt of proof that I came their have my dinner.
In time when we find a friendly respectful place to dine, we will switch.

Regards
Joshua

I am so unbelievable unhappy with Boston Pizza, this is not the first time they screwed up on my order, this is definitely my last time. Ordered pizza, wings and lasagna tonight, on the online order I requested full meat on the entire pizza and then veggies on one side, see screen shot. What I received was half a meat pizza and half a cheese and veggie pizza, see picture. I called in and spoke with the manager and expressed my disappointment with my order, i asked her *what does full mean on a pizza? she says *yes it is supposed to be the entire pizza, but that's not what our *printed piece of paper says* well damn not my problem your system should be the same on both ends * shall I send u a print screen of my order?* * Really It's expensive enough here and I just spent almost 30 dollars on a pizza and that I expect it to be correct the first time!* Well she almost basically just pushed my complaints aside and wasnt going to do anything, until I said fine I'll post a Google review then, and see how that goes, then she had a different tune of attitude and suggested either she sends me the correct pizza and or sends me a credit by email, obviously I chose the pizza like why would I want your credit just so I would have to order from u again? Not happening. So she said well ok it's going to take another hour for u to receive your pizza, said fine as long as its correct. So finally recieved my correct pizza, I only had to wait 1 hour and half to finally enjoy my dinner, and yet another issue comes up, ordered *HOT* Wings you sent me *MILD* wings! Come on can you do anything right?! I will NEVER come back to this location, you cant do anything correct and your manager has a piss poor attitude.
If you really cared about your customers you should go the extra mile and probably offered something extra, to make up for your errors! So disappointing.

July 12 - Mississauga Location - 2 customers
July 18 - Milton Location - 4 customers
On the above dates myself and guests had lunch in your restaurants. I noticed on July 12 that the Crispy Chicken Peacan Salad was reduced in size and in ingredients. You have removed the egg and added cucumber and reduced the amount of lettuce in the salad. I thought the Mississauga salad was terrible knowing that the location I frequent most, Milton, does not serve a salad so lacking.

Lo and behold on July 18 we frequented your Milton location to find that this is a menu change, no egg, less lettuce and cucumber added. Really! And of course, no price change. Another in my party noticed that her normal pizza has reduced in size.

I will now rethink where my regular lunch establishment will be. I wouldn't even mind paying a little extra to get a good salad but no, you reduce everything and keep the same price. So there's your reasonable solution.

I was quite upset at the amount I paid for what I received.

East Side Marios, here we come.

We have ordered dinner multiple times from this location the last 3 times weve ordered the order has been wrong or completely incomplete. The "store manager" is a discrace of a manager .Steven he says his name is. Speaks VERY poorly to the customers. Has a real attitude. After being called a liar about my order it took 3 times in 1 night and over an hour for my TAKE OUT order. When i asked to speak with the store owner im told shes not available or on vacation. By the looks the location is run by young kids with lacking manners. Ive wasted my money enough times. This was the last here.