Boston Pizza International

I want to start by stating that this was worst service experience I have had at any Boston Pizza I have visited in the past several years. I went to Boston Pizza with my 4-year-old daughter on Nov 2nd, 2019 @ 8 pm PST at the location stated. We ordered Luke-warm water. As soon as my daughter took the first sip, she screamed in pain. The water was very hot. I called a server and asked about the water and she said she is not the server so does not know anything. The server who took our order returned and took away the water and asked if we want to talk to the Manager. I responded in affirmative. After a few minutes the manager came and explained that we have only two temperatures. There is no such thing as Luke-warm. The two-temperature response did nothing to explain the situation. I responded by stating that "so you mean to say that you will serve hot water to a child". He said he was unable to do anything, and it is not in his control. He stated that boiling water was not served so the child's mouth is not burned. As a mother, am I expected to hold off complaining because water has not reached a boil? I asked that if you are not responsible then I will take it up with someone who can act. He defiantly responded, "I should do whatever I could do". Now the sad part of the incident - The manager showed no remorse, no concern, no apologies, no resolution...nothing. He simply walked away.

It was a very bitter experience I had to endure at the Boston Pizza location with my little girl. We are regular customer at BPs in Lower Mainland and my daughter love the spaghetti. It is her favourite "noodle". My heart is crying while writing this and remembering my daughter's pain and the manager's unapologetic behaviour. While it is about the hot water it is more so about the manager's attitude and responses.

When we went to another restaurant from there after to have dinner my daughter feared even touching the water. She was clearly traumatized.

I am certain that my family will never visit this location ever again even though it is a stone's throw from my residence. In addition, visiting any other BP would just make me remind us of the bitter experience. Every visit will remind me of the incident that my daughter was crying in pain and people treated a mom and her toddler in an inhumane manner.

Unfortunately, I must narrate my bitter experience.