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Order wrong & incomplete
Ordered lunch at store #3695 @ 1:53pm. I ordered two of the $5.99 8 piece shrimp and fries, one corn on the cob, one slaw, one add on 5 piece butterfly shrimp and one order of the funnel cake stixs. The lady read it back to me and I confirmed the order. She handed me my bag after I paid and I drove home. The order was completely wrong and missing the funnel cake stix. I got two 2 piece fish with 4 shrimp. I called to complain and was told to drive all the way back with the food. To give them the food and they would correct the order. No apology, nothing. It is way to far to drive back and its also against health care standards to take the food back. They need to work on better ways to ensure orders are correct. We pay for it we should receive it.
Captain D's complaints 604
Store
I placed a order on the website today. I was called from a restricted number right after the order was placed and was told that it was the local store here in Jonesboro, AR. I was told by Malika that they were out of chicken and butterfly shrimp. She said they would replace the shrimp with popcorn shrimp and the 6 pieces of chicken with corn. I told them...
Read full review of Captain D'sCustomer service
Date and time of complaint would be everytime I make the mistake of visiting this location, which from now on will be never. These people, one in particular, are rude, indifferent, or otherwise absent from their posts. In addition your order is often incorrect, old, cold and downright nasty. The location is Breiel Blvd, Middletown Ohio. Do us all a favor and close this location before they poison someone in the community.
Desired outcome: Fire your useless workers, and close this location
Confidential Information Hidden: This section contains confidential information visible to verified Captain D's representatives only. If you are affiliated with Captain D's, please claim your business to access these details.
Actually I lied, I lied about them because I used to work there and they fired me. Then I got into an argument with my grandma. and i was angry at them and I punched her in the face. She pressed charges on me cause my dad told he to. so I lied about him doing things to me in the shower. NO one believes me since I lied about this before. When they fired me I lied about my male manager feeling me up, but witnesses said i lied.
Gift card online purchase has zero balance
Hi, I purchased a $50 gift card for my parents for Christmas 2023. They tried to use it for the first time and were told it has a zero balance. I went to www.storecard.com which is on the back of the card and entered the card information. It shows zero balance and I can view the transactions. I cannot find a way to contact them so I am contacting you. I...
Read full review of Captain D'sIs Captain D's legit?
Captain D's earns 91% level of Trustworthiness
Perfect Trust Endorsement: Captain D's achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Captain D's. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for captainds.com can be seen as a positive aspect for Captain D's as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Captain D's's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Captainds.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Captainds.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Captain D's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Captainds.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Captain D's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 604 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Captain D's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Need refund for not receiving order after 45 minutes in restaurant
I placed an order at the Milledgeville, Ga. restaurant at 6:46pm on 2/27/24 inside the restaurant. After waiting over 30 minutes for my order in the dining room, my family and I heard a loud verbal dispute/argument occurring in the kitchen. Everyone in the dining room was able to hear this dispute. There were approximately 4 tables waiting on food with...
Read full review of Captain D'sUnfair termination/convicted felon assistant manager
Hello my name is Trent jamal Brown I just wanted to let you know I found out that this lady at my Job named "Eleanor Anne Colon" Date of birth 12-18-1992 is working around alot of children like 15 and 16 majority and making unfair terminations texas. Location name and adress:Captain D's 5902 N. Fry Road Katy Tx 77449. I didn't know she was a Convicted Felon...
Customer service and false advertisement on drive thru order screen.
order #0037 the screen price was $11.19 for dinner or $7.99 for meal. I ordered the $7.99 meal. When I got to the window the cashier said they have no $7.99 meal. He called the manager David who was clueless to say the least. I went back to take a picture of the menu showed him the picture. He in turned went and look at the menu and said he don't know...
Read full review of Captain D'sService and poorly cooked food
I ordered a 10pc family fish meal from the Cahokia Heights in Illinois location. They over cooked my fish and the hush puppies were horrible. I took it back in to be fixed and the same thing. I called this morning and spoke with the most ratchet females that they hired. All lies saying I have to wait until the general manager comes. Mind you I was speaking...
Read full review of Captain D'sIncomplete order.
On December 18, 2023 at approximately 6:45 PM ET, I stopped at your location at 4478 Jonesboro Rd, Forest Park, GA. I ordered2 of the Fish and Fries Specials advertised on ads at the drive through speaker for $5.99. Upon arriving home I discovered the order did not contain the fries. Had the lobby been open this mistake would have been avoided. More...
Read full review of Captain D'sComplaining about service of Cullman , Al store
Hello. Love the food - but the wait 12/17/23 8:00 PM for a meal in the Cullman, AL store has become too long. I realize the time noted is late for supper, but every time in the last few months has been ridiculous. Tonight I have left the drive through line after a 10 minute wait along with 3 other cars. I had a $ 30 order that was not purchased. I hate to complain - but - hope you can relay to the staff that there are customers that would like to eat at your restaurant but will not wait this long for a meal.
I am a business professional and didn’t want to leave a bad review on line - but hope corporate can remedy
Claimed loss: no loss
Desired outcome: Faster service. At this point- i will not be back to your store
Confidential Information Hidden: This section contains confidential information visible to verified Captain D's representatives only. If you are affiliated with Captain D's, please claim your business to access these details.
Service
I went to get 2 bags of ice and to order a dinner for me. I am 82 yrs old. I go here 2x week for this. I went one day and my order was 5.50 and 2nd time. One day apart was 7.85. I said no not correct. The girl took out 1 hush puppy and said 6.75. I told her now I can't eat tonight and she replied. WELL GOOD! I left there with nothing and will not be back. I have been going there 18 years. But not now!
Drive-thru customer service
I went through the drive thru at the Captain D's in Louisville KY, Store# 3532 or 3582 on Dec 8, 2023 at 20:17. We had a long wait using the drive thru, but that was going to be okay. The experience went okay up until the server at the window asked if we wanted any sauces. We asked for tarter and vinegar. She left the window to complete our order and put...
Read full review of Captain D'sCustomer service
I stopped at horn lake captain d’s today and the customer service was TERRIBLE. The lady Jasmine in the window it was 12:48pm when I got my order. she was rude at the speaker, rushing me to place my order and once I got to the window I asked for sauce and she didn’t respond letting me know she heard me so I nicely asked again and she said “I heard you the...
Read full review of Captain D'sMissing piece of fish
Grand Prairie
Time 7:10 pm
Amount $31.67
I ordered a wild salmon meal & a 3pc fish meal with a extra piece of fish. Along with two 6oz tartar sauces. The extra piece of fish I ordered was not included and I notcliced it when I got home. I live 20-25mins away depending on traffic. I also did not recieve my receipt but I have attached proof of purchase in the amount stated.
Claimed loss: Appreciate $2
Desired outcome: Gift card or free meal of some sort. Or something to cover the missing piece of fish. Yes, $2 is small but it the principal that I was expecting my order to be correct when I got home and ITS NOT.
Product
Stopped at store #3885 11/12/23 @1521 Ordered 2 fish and shrimp 5.99 meals Both meals only had 4 shrimp when the sign said there were 8 plus now everything taste like fish, use to be able to tell the difference in what you ate. Also order a two piece catfish meal with bake potato w/ butter One piece of fish looked like it was a baby and I didn't get any...
Read full review of Captain D'sPoor customer service by manager
So today (September 24, 2023 arnd 6-7p.m.) I ordered through Grub hub, a family meal and an additional chicken tenders order. I only received the chicken tenders order and green beans. I called Captain D's and spoke to a girl who advised that I can come up there and they would remake the order. I thanked her because I paid $73 for this order...my husband...
Read full review of Captain D'scustomer service
i went to your Dothan Location @2236 Ross Clark cir and I was at your drive thru 10:20am and waited until10:36am after hollering into the speaker Hello and calling into the store a black manger came and told me that there was only on associate at the counter and see is busy with customers ,I told her that I have been out here since 10:20 and waiting she told me she knew that and I need to wait finally and 10:40 placed order and receive my food 140:50 I ask for the DM # she told the other associate at the window that she don t have it and it is on my receipt I told her no it not and she went back and forth and give me [protected] I called and it was some voice mail.
I call the other Captain Ds on the cir and they were rude hung up in my face telling me she got to that store and don't know DM. I called back, and this lady tells me they do not allow to give my # and if I wanted Corporate to Google it. I did call spoke to customer service and yet to hear from someone.
Claimed loss: talk to like a dog in both location
Desired outcome: Better in your store $1000 punitive damages call from DM or Attorney
Employee with bad attitude
I went to the Captain D's in Anderson today (11/8/23) at lunch and placed my order with a young white girl behind the counter. She had the worst attitude of any customer service rep that I have encountered in a long time. She talked to me and other customers in a hateful manner for no reason. She was very hateful to a man who just wanted tarter sauce for...
Read full review of Captain D's and 1 commentThe service that the workers give
I went into captain D's in meridian ms around 7pm yesterday November 4,2023 with my fiance and my four kids. I ordered 4 fish and shrimp meals and 2 meals just shrimps that came with hush puppies and two sides, my fiance paid we got the lil thing that lets u know when the food ready and found a place to sit. The thing went off me and my fiance went to get...
Read full review of Captain D'sSoggy food
I just spent $44.37, my food was very greasy, my okra wasn't even fried very soggy! I got the family sample meal. I'm 14miles one way to captain d's just to get home to horrible food. This is the first time i've ever gotten horrible food from captain d's! I had an online order, I sent a picture of the receipt that was on my food. I sent 2 pictures on 10/27/23
Burnt food,wrong order and had to wait 20 minutes for order
My husband and I came to the drive threw and he ordered the 20 piece butterfly shrimp dinner.and a large drink and for his 2 sides he got hush pupys.and a large pepsie.and I got the blackened shrimp skewer dinner.well we get up there and we had to wait 20 minutes to get are food cause they had to make more hush puppys.and my skewer was only 1.and 1 bread stick.and my skewer was dry cold rubbery and burt tasting.and it was black as in it was burnt.bad.this was friday nite 10/20/23 in Mayfield ky my ticket order number was 0244 u
Desired outcome: I'd like to get a apology from them.and 4 free meals and a desert.pleaze.and thank you so much.i had to wait 20 minutes.this seems fair to me.
Overview of Captain D's complaint handling
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Captain D's contacts
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Captain D's phone numbers+1 (615) 391-5461+1 (615) 391-5461Click up if you have successfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have successfully reached Captain D's by calling +1 (615) 391-5461 phone number Click up if you have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number 0 0 users reported that they have UNsuccessfully reached Captain D's by calling +1 (615) 391-5461 phone number
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Captain D's emailshumanresources@captainds.com100%Confidence score: 100%Supporttracy_paul@captainds.com99%Confidence score: 99%communicationrebecca_day@captainds.com99%Confidence score: 99%realestatecalls@captainds.com96%Confidence score: 96%mediainquiries@captainds.com96%Confidence score: 96%communicationwebmaster@captainds.com96%Confidence score: 96%itfaq@captainds.com95%Confidence score: 95%
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Captain D's headquarters624 Grassmere Park Drive, Suite 30, Nashville, Georgia, 37211, United States
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