Captain D's review: Gift card online purchase has zero balance

Hi, I purchased a $50 gift card for my parents for Christmas 2023. They tried to use it for the first time and were told it has a zero balance. I went to www.storecard.com which is on the back of the card and entered the card information. It shows zero balance and I can view the transactions. I cannot find a way to contact them so I am contacting you. I purchased the card on 12/11/23 and it shipped to my parents on 12/13/23. According to the transaction list it was first used on 12/8/23. A date prior to me ordering the card! At times, transactions occurred several times in a week. My parents are 87 & 88 years old and go to Findlay one day a week and they do not eat at Captain Ds every time they go.

Anyway I think during the processing someone got the number and used the card. I would appreciate you replacing the gift card for $50 to my parents.

Below is a copy of the email purchase confirmation and a copy of the transaction list found on Storecard.com.

Please help!

Thanks,

Cindy King

To: [protected]@comcast.net

Subject: Captain D's Receipt for Purchase: XQU7RDFNMA2Y

Cynthia King Here is your purchase receipt for order# XQU7RDFNMA2Y

View this email online

YOUR GIFT CARD PURCHASE RECEIPT

Billing Information Confirmation: XQU7RDFNMA2Y

Cynthia King

3010 Ashridge Way

Granite Bay, CA 95746

UNITED STATES

[protected] Order Date: December 11, 2023

Payment Type: Visa

Subtotal: $50.00

Shipping Total: $0.00

Order Total: $50.00

Amount Paid: $50.00

Qty Item Description Shipping Address: Price Status

1 To: Mom & Dad

From: Kings

[protected]@comcast.net

Virginia & Dwight Orians

124 W Noth St

Carey, OH 43316

UNITED STATES $50.00

Shipping: $0.00 Order Received

ID:76.127.107.253

Copy of transaction list found on Storecard.com:

03/02/24 05T2 PM CT BALANCE $0.00 $0.00

03/02/24 05:01 PM CT SALE - RETAIL APPLICATION $0.00 $0.00

01/29/24 02:11 PM CT SALE – RETAIL APPLICATION $0.00 $0.00

01/26/24 02:33 PM CT SALE – RETAIL APPLICATION ($2.29) $0.00

01/24/24 02:23 PM CT SALE – RETAIL APPLICATION (S4.99) $2.29

01/08/24 01:26 PM CT SALE - RETAIL APPLICAȚION ($4.99) $7.28

01/06/24 05:15 PM CT SALE - RETAIL APPLICATION (S4.99) $12.27

01/05/24 12:17 PM CT SALE – RETAIL APPLICATION ($7.89) $17.26

12/23/23 04:46 PM CT SALE – RETAIL APPLICATION ($4,99) $25.15

12/20/23 01:48 PM CT SALE – RETAIL APPLICATION ($4.99) $30.14

12/16/23 01:53 PM CT SALE – RETAIL APPLlCAȚłON ($4,99) $35.13

12/11/23 02:17 PM CT SALE – RETAIL APPLICATION ($4.99) $40.12

12/08/23 01:13 PM CT SALE – RETAIL APPLICATION (S4.89) $45.11

12/01/23 01:30 PM CT ACTIVATION $50.00 $50.00