Captain D's
Reviews and Complaints

Good Evening;
My name is Mr. George Franklin Williams II and on 6/1/2019 at 03:25pm my roommate and i went to purchase meals from one of your locations at 2845 Greenbrier Pkwy. SW. Atlanta Ga. 30331.

As i was receiving my order i noticed it was not what i had ordered and when i brought it to the attention of the male with an orange work shirt who had originally taken my order that it was wrong. He than seem to get upset and took my original receipt and went to the cash register and what seem to me he had took out money and stapled it to another piece of paper as to show he was returning my money; but had then went to the back and came back one minute later with my correct order. I am a Security Supervisor and i pay close attention to all transactions and my surroundings. You may want to look into this matter for this individual may be stealing from your company. Below is a copy of the order that was left in my bag with date and time if you have surveillance at that location.
Thank You;
George Franklin Williams II

I visited captain D's in lake, city Florida and was very displeased. Not only was the staff very rude but the service was unacceptable. The food was cold when we received it and there was no starter sauce at the station where they are kept. I mentioned this to the staff and was reassured some would be brought to the table, which never happened. I will never return to the restaurant and let others know how guests are treated there!

Leesburg FL, Capt D's, 11:15 AM May 4th, 2019.
My wife and I drive from Ocala, FL several times a year which is about an hour drive for us. Always good service and clean envirement until today.
Very unusual that only one or two tables had customers' When we opened the front door we almost turned around and left. The smell of the old grease hit us in the face. We ordered the special for 5.99 each and a $2 drink. When it was delivered, the shrimp were some of the smallest I've seen in awhile, but hot and good. Fries could have been warmer but that was okey. As we ate the heavy taste of old grease coated our mouth, the hushpuppies oil went all the way thru. I went to the rest room, the place had only been open about an hour and the large trash can was overfilled, trash on the dirty floors, fixtures and mirrors dirty. Employees were playing in cell phones and loudly with each other. I have been in the business for my whole life. Looks and smells like yesterdays crew didn't empty and strain the fryers last night, if ever nor did anyone clean and wipe down anything. The four people behind us ate a little bit and got up and tossed their food in the trash. We ate most of ours and now are paying for at the restrooms. This is why Long Johns had trouble in Ocala and most locals do not use it. We have just added this Capt. D's to our DO NOT EAT AT list. Management is usually why business' fail.

Me and my wife and child went to Goose Creek Captain D's and was very disappointed in everything.

First off there was not a baby changing station in the mens or women's restroom. Pretty bad when other restaurants have those and Captain D's just doesn't care.

Secondly our order was wrong my child was supposed to have mac and cheese and fries but we were given broccoli with mac and cheese.
My wife was supposed to have broccoli but was served green beans. Her fried fish was undercooked, how hard is it to fry fish.
Also I ordered the white fish with shrimp skewer with mac and cheese and corn. My corn was cold and I did not receive my shrimp until halfway into the meal when I discovered my fish was undercooked as well.

Thirdly the sauces at the counter was completely emptied. The sitting re a was dirty and trashed. Paper towels and sauce cups thrown all over the floor. My pregnant wife almost slipped while getting her drink because they left a huge puddle of water on the floor by the drink dispenser.

When I asked for sauces to be replaced and the floor to be mopped with a wet floor sign they said they will get to it. THEY NEVER DID.
Whenever I told them I needed shrimp they replied oh you did have shrimp. By the time they got the shrimp and broccoli out to us we were so disappointed. They then said we would have to wait until the line went down. WHAT KIND OF SERVICE ARE YOU PROVIDING?
I'm very disappointed in this establishment and will be spreading the word on how HORRIBLE this place is.

5 months pregnant and got a 3 piece battered fish meal. Not only did they get my sides wrong(and cold), halfway through my fish I saw that it was undercooked. There was a spill in the dining room that nobody came to clean, and no wet floor sign. If I get food poisoning or something happens to my baby from this awful experience, Captain D's will be hearing from my lawyer.

I was at the Stockbridge store around 7pm on May 2, 2019. The service was slow and the cashier had a little attitude as if they didn't want to be at work . Once got food the fries were cold appeared to be very old and fish had a old taste like grease was old and had been sitting I ordered a family meal with fries and corn and customers shouldn't have to deal with that type of service when ordering food. I will not return to that store again.

Went to Captain Ds in Birmingham, AL crestwood Blvd. Ordered two popcorn shrimps only got one. I went to tell them and the lady called the manager over who told me that I had poured all of them in one box and threw the box away. But I had been standing there the whole time. Then I asked for a receipt and she told me she had already given it to me. But she hadn't.

On Monday 04/22/2019 I received a flyer in the mail that Shrimp Scampi was back NOW at Captain D's, On Thursday I go to the Captain D's in Overland, Missouri on Page Blvd and tried to order Shrimp Scampi and the worker advised me in a very rude way they were not cooking that until next month. Since I refer this Captain D's the worst Fast Food Resturant in Missouri I know that don't make since but they are the rudest and have the worst attitude of any business I know. Keep going back praying you folks have straighten this out by now but this place must not hold much of an importance to you. You can pretty much ask what is the worst Captain D's in this area and you will be told without Question the one on Page. I then went to the one in St. Anns, Missouri on St. Charles Rock Road and ask them about the Shrimp Scampi and they were very professional but was unaware of any Shrimp Scampi advertisement. I know it states at participating locations only, can you please let me know where the participating locations are so I can get some shrimp scampi. It states its back so where is it back at. Should I continue thinking this is false advertisement and proceed further. Please email the locations to [protected]@gmail.com

I was excited cause finally got my 500 points. Well when I ordered instead of telling me that my order was over the limit, she rudely told me I must not have the points. Then rudely basically I was a. Problem & she didnt wanna deal with it. So I went to my car and got everything figured out. I was hungry and had no money. So I went back in she rolled her eyes and I showed her I had it fixed well I was trying order she rushed me and I didnt even get what I wanted. I was totally embarrassed in front of people. She does not need to be working with the public. I have worked with the public for 28 years. I felt discriminated against. I felt this needed to be brought to your attention. I eat there 3 or 4 days a week. Today I went thru drive thru, what I ordered thry said the was out told me order something else didnt give me a min to look rushed me again, so I just left. This really upsets me. And its just not good bussiness! Thank for your time.

Yall need to tell Captian D's in Forestdale Alabama that they need to change their grease that cook the fish in bc My husband and myself have had the worse gas. From both ends. Our burps taste like a our farts. Get it together Foresrdale Alabama captain D's. I'm still tasting it from two days ago. I love the food but we won't be paying for farts and acid reflux food again. Change the grease please. Thanks have a great day

I ordered our food by phone...10 piece family meal with 5 extra pieces..at 5:07 pm my husband was coming in then and it is now 6:00pm and no food! It's a mad house inside the store. No organization at the Oneonta AL store at all. If he DOES EVER GET OUR ORDER I hope it's going to be correct. We spend all day at the ER and all are hungry and tired and do not appreciate it taking so long to get it.

Today is my husband's birthday and my son went to get the whole family dinner, to my dismay when he got home the birthday guy did not get any food and my order was wrong and no cocktail sauce was put in our bag, this all happened in the drive thru. I called Captain D's when they returned home to let them know of this matter I asked to speak to a manager the worker came back to the phone in less than 10 second's and told me the manager was busy could she take a message? I said absolutely not my son just spent $65.00 at that point I was put on hold after 26 minutes I hung up. My son went back up there ( what a big inconvenience ) and there two employees and a manager doing the cooking, my son said there liquid from drink machine all over the floor. This has been the worst experience! Second time around my husband was asleep and never ate his birthday dinner and my side's were again wrong. My e_mail is [protected]@gmail.com

Having eaten at this particular restaurant for many years, my most recent experience was, on a scale from 1 to 10, sadly, a 0. The staff appeared to all be teenagers, dressed as though they all just walked out of goodwill and one old man delivering the food to the tables who could barely make it across the room. I had to repeat our order no less than three times, and the young man taking the order finally replied "sorry, i'm tired. I've been working here all day."what?! A full day's work causes memory loss in our younger generation now?! On top of everything else, while we thought we were ordering a snack size meal, our tab (with only 1 drink) was over $18! By that time, I didn't argue and paid for my order. Now the worst part. The fish was totally under-cooked, and when I sent it back, it came out exactly the same way the second time! So, my wife and I figured it was just us until an elderly lady customer walked over to our table and asked "was your fish cooked well enough? Ours was far from done." we told her ours was the same and she then approached a third table who told her the same thing. If chic-fil-a is a "top of the line" fast food restaurant, and I think it is, you cannot get much further from the other end of the spectrum with this restaurant in matthews, nc. And if that is not bad enough, one week has gone by and the "owner" who was supposed to call me to get more details, has yet to call. I'm not holding my breath, but he can bet i'll be spreading the word far and wide about this experience.

I have given captain d's chance after chance to please me. The location closest to me is in corinth, mississippi.in the past, I use to work at two different franchises. I am familiar with the overall routine of the establishment. I don't mind waiting 5 to 7 minutes for 2 hot meals. But more than once this has not been the case. Today I waited 15 minutes for one cheesecake (no prep), a order of mozzarella sticks, and one fish and fry meal. I had to repeat my order 2 or 3 times to the cashier. My ticket says her name is mavis. My lunch break is 30 minutes. I didn't think it would take that long for the small amount of food that I asked for. And the location was not even that busy. I have so many more complaints. But I know people are human and we all mistakes. I won't even vocalize those complaints on this forum. But I will say i've lost faith in this chain. The service is not prompt anymore. The portions have decreased drastically, but the prices have increased. I get eye rolls for asking for sauce or fresh food. Today was just the last straw. I'll never be back. But I wanted to take the time to write a review.