Captain D's reviews and complaints 1
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Captain D's - service
I was the first customer (arriving at 10:30AM)...After paying I was asked to pull forward...I stated "if someone comes in behind me I'll pull forward". The worker said "ok, well it messes up our window timer". So I said. "OK, ...you're not going to forget me are you?". She replied, "no sir, I won't forget you".
After I pulled forward TWO customers (one walk in and one drive through) came and went. I sat there for twelve more minutes. When the worker brought out the food she had a look of contempt and disgust.
#1 What is the purpose of the window timer if employees are just using it as an inconvenience for customers when they ask them to pull forward?
#2 Why did I have to wait in additional time for a standard fish and fries order?
#3 Why/how did two customers get their food before me?
In addition, approximately 2 weeks ago my wife stopped by there and called me after they asked her to pull forward. Approximately 15 minutes went by before we thought this is a ridiculous amount of time to have to wait. So, I called the manager (while my wife was still waiting) and I could hear the manager ask her employees why there was a car waiting 15 minutes and they were surprised and admitted they had forgotten. The manager mentioned that she had just gotten there and apologized and then offered a cookie as a way to solve the problem. REALLY?
I let it go but after today I was determined to make corporate aware of this problem.
Still no response from captain d's.
For some reason, complaints board appears to be on the side of bad business practices as this whole thing was a waste of time.
Now, I'm not only through with captain d's but complaints board as well. Neither appears to care at all about customers.
They did not do "everything in their power"!
They left one comment asking me to post on their site. I did. No response.
Technically, the post on this site was never addressed!
The complaint has been investigated and resolved to the customer's satisfaction.
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