Long John Silver's
reviews and complaints

Could not believe you still cannot eat inside the store. Staff were very unfriendly when making the order and picking it up at the drive thru. All the food was extra greasy and had lots of breading,...more than normal. The sodas were full of so much ice that after a few sips it was only ice left. The fries were not hot and everything had an off taste like the fry oil needed changed.

I ordered a 16 piece family meal chicken plank it came with four sides which was to be coleslaw corn french fries and extra hush puppies first off we had to wait about 20 minutes for them to bring out our food to us cuz they were cooking it fresh when we got it the chicken was like rubber we could not eat it and the hush puppies were crunchy we couldn't eat them, and that was after us overlooking the very rudeness of the lady taking our order with my wife who is a cancer patient and cannot speak my name is Wendy Andrews it was your East Washington Street store their phone number is [protected] which they do not answer cuz I've called about 20 times I need someone to give me a call back [protected]

asked for crumbs .I could see bottom of box, I reversed asked for more. white Blonde blue shirt almost threw box.asked for more. She looked mad, yelling loud like she wanted to fight me .I got scared told not to yell 5 times.she yelled that was her food cost i asked dont you throw crumbs away. she said no .she said that was bed for food. yelled never apologized or grieved .that is no way of treating a customer. MY ELDERLY MOTHER said EMBARRASING .SHE WANTED TO CRY WAS SCARED.. I too/ Blonde told me Shutup and slammed sliding window at my face.so i left. I wanted to get off and get her name. but i wanted no trouble.

The manager a Mexican female is very rude and every time I come here which I have money she treats me like I'm a vagrant.the last time she yaked a drink out of my hand because I was not told exactly the difference between a meal and a combo..they are both the same prices...today she sees me coming and closes the door and locks it and it's only 7:43pm when in fact they state the stay open till 10pm..I don't know what type of vendetta she has against me but I have done nothing to provoke her actions..it would be nice to just enjoy the establishment and food that they have to offer the ppl

Tonight we were craving good fish and shrimp and chicken! We remember all the times we have gotten your food and loved it so decided to ignore the last couple times we had serious complaints hoping things were better since it had been a while.

We ordered the Number 5 with cole slaw and corn and hush puppies, the $6 shrimp basket that came with fries and hushpuppies and the chicken and fish platter with fries and corn and hushpuppies.

Mouth watering we started to plow in and was absolutely shocked….. it wasn’t better it WAS Worse!

Not only was it ALL OLD…. the coating on all was hard and tough to even eat! The hushpuppies were absolutely like eating a hard rock as they were old and overcooked and the fries were rubbery! I have pictures if there is a way to share them with you! We spent $32 dollars and change and could barely eat much of it! SHAME ON WHOMEVER IS RUNNING THIS SHOW!

WE ARE AGAIN GREATLY DISAPPOINTED …. doubt we will try this again! Too much money to get food you can’t or would not eat!

The young girl at the window was very sweet and it is sad she wasn’t cooking yet she will prolly hear it was not

good!

The last couple of months I have been ordering at least 1 or 2 times I a week always check my order the day they forgot one piece of fish they also didn’t give me fry fries so I went back and got them but I didn’t notice I only had two fish but I was already was home so I thought I would just tell them they shorted me a fish but they said because I didn’t call or have the receipt that they couldn’t give me my one piece of fish she said she was sorry and I said that if she didn’t give me my extra fish that I would not be a customer any more and I told her you know I am a regular so it’s your loss . They can’t keep help and now I know why if they treat their customers in this manner how are they treating their employees. This happens on Friday in Marion indiana we have only one store. Peggy Holloway [protected]

Ordered a family meal from store #70221 in Litchfield Illinois. Got home and one of the sides was missing (fries). Cost me almost $40.00. For the price I expect everything to be there. Also there was black burnt pieces all over the fish and chicken. There was no one else in the restaurant and only 2 at the drive up so it wasn't like they were swamped.

I went to the Long John Silver's and Taco Bell restaurant and they had no fries for their Long John Silver's dinners so we had to substitute for something else. I was not very happy alot of customers left the restaurant when they found out that they did not have any fries. I think that the store $ is 022428. How could they run out of fries? Order number 250. Date 03*25*2023, time 12:13:01PM and order number 212860.

We ordered food from this restaurant food was raw we didn’t receive any napkins tarter sauce the employee didn’t enter the order in the computer said cash only paid order total was 32.79 paid with 2 twenty dollar bills he proceeded to hand me 10 dollars cash back never received a receipt called to complain the manager was rude called me a liar and told me it was for me to go get sauces napkins and all of the things I needed I had tried to go to the drive though prior yet was told I had to come in this place is absolutely horrible and ridiculous

Wow. I'm looking at the number of complaints around the country about the Long John Silver experience, and all I can say is this restaurant should be closed.

Anyway back to my complaint. Not that anyone REALLY cares.

On October 18, 2022 I went to LJS in San Marcos California. It was at 9:45pm.

I was excited because I made it before they closed at 10pm. It was a KFC also.

I gave them my order and was told "Sorry but we closed them down early". I said "What? It closes at 10". The lady said "Yeah...we decided to close them early."

How can they just close LJS when they feel like it? There are store hours for a reason. The manager Lucy, didn't respond to anything I said as if she were deaf.

I'm not even sure whether I am waiting my time complaining to company that doesn't are about the people that made them a sucess. The customer service is horrible at every store. What happened that made you stop caring?

Tamye Edwards

U S Navy Veteran

[protected]

I’m Complaining the Long John Silvers Located @ 2885 28th St. SE Grand Rapids MI

Phone# [protected]

I was there with my friend hoping to enjoy our Lunch @ the lobby. Last September 24,2022. When I trying to Open the door is lock but the Drive Thru was Open that’s why we expected the lobby is Open too. No “SIGN” for “Close” or a “SIGN say “DRIVE THRU ONLY” and most upsetting is the People WORKING there it same they don’t care. When I’m asking for medicine and they just give me 3bandage and they just laughed what happened to me. I enclosing the pictures.