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Long John Silver's Customer Service Phone, Email, Contacts

Long John Silver's
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www.ljsilvers.com

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1.3 1 Review 461 Complaints
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Long John Silver's Complaints 461

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12:00 am EST
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Long John Silver's horrible meal was served up by a nasty employee!

Went to new Long John Silver's Restaurant and bought take out meal. Girl taking order was nice, got to window to receive meal and they make us wait, (very few people there). The meal was sitting on counter for several minutes. When we got home, just a five minute ride, opened the box and fries were cold. They were thrown in the bottom with the fish on top. Fish was not cooked and when upon opening slaw container it appeared that someone had already eaten some of it. And that horrible meal was served up by a nasty employee who about threw it out the window at us. Is this anyway to run business? New store too.

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Puglover803
El Reno, US
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May 12, 2024 7:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Today I sent my son the Yukon ok to order the chicken and shrimp after finding out they were out of chkn after waiting an hr for the to go order they then shorted us the shrimp from fish and shrimp.in addition we didn’t get the hush puppies . We have tried to call to have order replaced they will not answer phone. Order number 1135220

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michael nowack
florissant, US
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Mar 09, 2024 4:47 am EST

Store # 32123 ticket # 1849 march 1, 2024

Didnt get my papa burger combo

Called the store message said they were bsy call back.

Tried the www.mljsvisit.com website doesnt work

Im ut $13.00 and no one cares

Mike [protected]

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Eugene D. Johnson
Port Richey, US
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Mar 02, 2024 11:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

why give a receipt saying take the survey and get a free fish and fries when there is no place on the web to take the survey, not on their web page not anywhere on the net.

Store #31428

Ticket#3570

[protected]

Date 2024-02-13

Time 12:18 PM

Address 2440 Commercial Way, spring hill, Florida

Telephone [protected]

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Henry Fox
US
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Oct 23, 2023 5:22 am EDT

preston closed before 9 pm on 10/11/2023 louisvile, ky 10/11/23

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Brenda Clayton
US
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Apr 09, 2023 10:14 am EDT

I ordered the grilled shrimp 6 each with the rice and it was horrible. The shrimp were tiny and i did not get six. I got very little rice and it had no flavor. I ordered cole slaw and the cup was filled about 1/4 ways full.

I will never order this again.

My family got the fish and it was not bad.

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Omonda kemp
Detroit Michigan, US
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Mar 12, 2023 5:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I stay in Detroit Michigan and I want on 8 Mile past Ryan location the food was terrible I feel sick and I'm going to get in touch with a lawyer

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Mary Beckmeier
Vernon, US
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Oct 02, 2022 4:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My piece of fish was hot & delicious! BUT I found a fish bone in the filet. It really scared me because what if I’d swallowed it. I’ve been loving LJS forever & this was a first for me. I’m kind of scared to eat anymore fish. 😢

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LJs complainer
Lubbock, US
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Aug 08, 2022 11:38 am EDT

The store on 4th street Lubbock never answered the box for me in the drive thru. After 15 minutes drove away

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Susan1966
US
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Dec 02, 2019 5:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The fish and chicken were way over cooked dark golden brown very disappointing my family couldn't even eat it bc of the over cookness of the food, never had this kinda problem before

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Kathryn Barnett
US
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Nov 09, 2019 11:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Worst meal ever. The shrimp, fries, and hushpuppies were old, and under cooked! Don't know if I will ever eat there again.

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About Long John Silver's

Screenshot Long John Silver's
Long John Silver's is a fast-food chain specializing in seafood, including fish and chips, shrimp, and hushpuppies. They offer a variety of platters, sandwiches, and family meals, with options for sides and desserts. Dine-in, takeout, and drive-thru services are available at their locations.
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Overview of Long John Silver's complaint handling

Long John Silver's reviews first appeared on Complaints Board on Feb 2, 2007. The latest review Restaurant food was posted on Feb 28, 2025. The latest complaint Restaurant food was resolved on Feb 28, 2025. Long John Silver's has an average consumer rating of 1 stars from 462 reviews. Long John Silver's has resolved 36 complaints.
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  1. Long John Silver's Contacts

  2. Long John Silver's phone numbers
    +1 (502) 327-1200
    +1 (502) 327-1200
    Click up if you have successfully reached Long John Silver's by calling +1 (502) 327-1200 phone number 3 3 users reported that they have successfully reached Long John Silver's by calling +1 (502) 327-1200 phone number Click down if you have unsuccessfully reached Long John Silver's by calling +1 (502) 327-1200 phone number 0 0 users reported that they have UNsuccessfully reached Long John Silver's by calling +1 (502) 327-1200 phone number
    +1 (502) 815-6100
    +1 (502) 815-6100
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  3. Long John Silver's emails
  4. Long John Silver's address
    9500 Williamsburg Plaza, Suite#300, Louisville, Oklahoma, 40222, United States
  5. Long John Silver's social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 04, 2025
  7. View all Long John Silver's contacts
Long John Silver's Category
Long John Silver's is ranked 44 among 60 companies in the Fast Food Chains category

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