White Castle
Reviews and Complaints

White Castle holds a special place in my heart, offering a taste of nostalgia and convenience like no other. The iconic sliders, whether enjoyed at home or in one of their locations, never fail to satisfy. The simplicity and flavor of their burgers are unmatched, making them a go-to choice for a quick and delicious meal. I appreciate the ease of preparing their frozen sliders at home, bringing a piece of White Castle wherever I go. The consistent quality and unique taste keep me coming back for more, creating moments of joy with every bite. White Castle truly delivers a delightful experience that combines tradition with modern convenience.

Stoped at my local White Castle the other day for breakfast. Made my order in drive in. Got to window for my order and got ready to pay. While reaching in my money clip I ripped my ten dollar bill in half. The young man at the window refused to take the ripped bill. Told me to get another bill or credit card. I didn’t have any credit card with me and only had a hundred dollar bill besides my ten. He refused to give me my order or take the ten. I told him I had both halves of ten and all he had to do was tape them together. Re still refused my order. I had to just give up and drive off. Not only did he waste the food, but I didn’t get my breakfast. The very next restaurant I stopped took my ten dollar bill in both halves and gave me my breakfast no problem. What a big deal he made of a ripped bill and waste the food at same time

This White Castle is poorly run and the staff are incredibly incompetent and rude. There is no sense of urgency with orders because the staff is a bunch of teens and early 20s who could give a damn about speed or efficiency. The general manager is lousy as well, abuses his power and sleeps with team mates and corporate seems to be okay with that? because nothing has been done about the situation. The restaurant needs completely new management or to be taken off the map. Not a good place to send anyone to work, nor to be respected. Terrible food as well, I can tell the burgers have been sitting for a while and are hard and crunchy. The quality of the fried products are especially apparent when they old as well. Would not recommend coming or applying to this White Castle any time soon.

I tried a new White Castle #020068 in Ft. Wright,KY today. I was worried about trying a new location. I want to say that the customer service level I received at this location was an absolute delight. Thank you for restoring my faith in the customer service experience at fast food. Food was good, hot, and fast. Dining room was clean. Employees made me feel important. Employees truly seemed to be happy working with each other. Please keep rocking it out!

I noticed that on your cup holder it says "Whaddya say we do this every day" Well I would like to have my White Castle coffee every day like I used to. I would buy a bag in the store and have it every day! Now it is not being sold in the stores. What happened? I would love to see it back into stores. My friends and I would coffee chat every day over our White Castle coffee. Now we have to go to a White Castle to get it and we drink more that we can afford. We are old ladies, and some of us don't drive. Please put our coffee back on the shelf. All of the others sell therir's in the store why and when do we get to enjoy ours.

I purchased a box of white castle cheeseburgers from sams club in scranton pa on 10/18/23

I grew up on white castles living in queens NY & love them. I buy them all the time but this time i must say I was very upset. the machine must have been off when putting burgers on bun for this batch. i got 1 & 1/4 burger in each pack with alot of bun. I don't have the sku# since when i got home no room in freezer for box so we took them out & tossed the box. So today when we went to have lunch it was very upsetting. with the price of everything today we expect at least what we paid for. we did not return to sam's since it's a 40 minute ride for us. I am enclosing photo's of burgers & reciept for proof of purchase.

Kim Wittreich

72 The Hideout

Lake Ariel Pa 18436

570.698.5653

on oct 19th at 11:45 i was in your erlanger location on dixie hwy.

i had 2 coupons first one was buy 5 cheeseburgers get 5 free..2 nd one was buy 5 double cheese and get5 free.so far its cool. the nice young lady that took my was ok with using both coupons..she rang me up and i payed. after about 10 minutes the crew bagged up 2 bags of burgers, said sir your order is ready. ok now there were no frys or drinks ordered..i left around 12:07 got back to work i had bought lunch for my crew..after opening up all the bags i found i was 8 burgers short. i was given 10 cheese burgers ans only 2 double cheese. i didnt find a receit i any of the bags so i didnt have time to go back because of work hours. i did feed my crew but i didnt eat.

I purchased a sack of ten white castle hamburgers, 5 w/ cheese and 5 no onions with extra pickles. The 5 with no onions extra pickles are the WORST white castle burgers I have ever seen in my life. The bad thing is that I purchased them at 10:17 pm on my way to work so I was unable to leave and return them for more food. That being said, I had no lunch for the night. I also bought small French fries, they also were Lukewarm and old looking. Terrible...there is no address on my recipe, but the store number may be #050051 in Camy In.

On 9/13 sale number [protected] white castle location on Staten Island Forest ave . The only p[erson I can say has excellent customer service skills go by the name Finn, Ive dealt with him before and hes always receptive to customers and treats us with respect. On this day I placed an order forf 4 cheese sliders and chickem rings and small fries. The other individual calls out 4 sliders and fries which was similar to my order and when I checked I told him there was the Chicken rings missing,. He began to ramble on that we need to p;ay attention

that I took the wrong order takling as if I was a child im a 68 year old

man and do not need anyone especilally younger than I am, All I know about this person is that he had a Jamaican accent. With the exception of Finn everyone at that location has an issue.