Del Taco
Reviews and Complaints

Having read through various reviews, it's clear that Del Taco offers a mixed experience. Some customers rave about the loaded fries and delicious food, praising the fast service and knowledgeable staff. On the other hand, there are concerns about long wait times, messy orders, and instances of poor customer service. Despite these mixed reviews, I believe it's worth giving Del Taco a try for yourself to form your own opinion. Remember, everyone's experience can differ, so don't hesitate to visit and see if it meets your expectations!

Was at del taco on Greenspot around 2:30 on Thursday. Asked for the bathroom to be opened for me as I had to go. Lady said I need to buy something, so I placed $5 down and told her she can keep it please open door. She turned around and said it’s not her problem. When I got out I spoke with a gentleman in a green shirt. He said he was the director of operations and filling a complaint would only be sent to him. I told him what happened and he took her side . I have a video of our conversation. Once I tell him that I walk away. He comes after me outside and pulls his arm back like he is going to hit me. It is on video at 2:45 unless he erases it . Lady flips me off also outside as she goes back in door. I will go to the news with this. If you don’t do the right thing my guess is he is trying to erase the video as we speak of him calling his arm back at me lady claims I threw the money at her. Look at video inside if I threw money AT HER [protected]

We sat in the drive through for exactly 42 minutes with only 2 cars before us, they both had small orders. We ordered 4 fish tacos and 6 green burritos with extra cheese , and sat for another 13 minutes. When we got home the pieces of fish were so tiny and overcooked you couldn't even bite into them, and the burritos had hardly nothing in them. I usually don't complain, But the Crap you me you should be ashamed of yourself, The idiot that owns that franchise is ripping people off.

Hello,

I went thru the Drive Thru for my order on my very short lunch on Tuesday January 16, 2024 around 2ish. I am very clear on my order and when I got back to my office my entire order was wrong! I ordered Queso and Fries ONLY and they were covered in sour cream, jalapenos, salsa, meat and not sure what else. My 2 soft tacos were to have been ONLY Chicken and Cheese, they were NOT they were covered in lettuce, sauce, and not sure what else. I also ordered the curros and they were to hard to eat. WOW NOT ONE ITEM I ordered was right and when I tried to call the store I went to they DO NOT answer the phones. WHY IS THIS? They weren't busy.

Del Taco

1645 Space Center Dr, Colorado Springs, CO 80915

[protected]

I want this addressed. Can't go spending $15-$20 and everything be wrong! Make them answer their phones. People don't call just to chat.

My Name is Michelle Busenburg

1180 Cree Dr

Colorado Springs, CO 80915

[protected]

Purchased an egg and bean breakfast burrito with green sauce from the Del Taco at: 898 S. Boulder Hwy. Henderson, NV. 89015 this morning at: 8:34am at Store#1432.

I took 2 bites of the product only to have bit into something very hard. I spit it out and it seemed to be something like hard chicken bones.

I took a picture of this.

I then called the location and spoke to "Sam" the Manager. I told him what happened and said that I want my money back. He then said for me to bring the item back to that location. (an inconvenience for me) for "Evidence" he said.

I explained I was at work and wouldn't be able to return until later this afternoon when I get my lunch break.

9:20am Del Taco corner of Maryland Pkwy and E. Tropicana, Las Vegas, NV.

10-5-23

Walking past I notice 2 for $4 Stuffed Chicken Tacos Poster. I go in, young snotty girl tells me to wait a second, then she walks over to a pile of advertisement posters to prep them, ignoring me, then she stops with that to take a drive through order. Then she finally comes back to me, I say I would like the 2 for 4 chicken taco special.

My order is ready in a few minutes, I noticed it's very light for "stuffed taco's", I asked if these are the special, she then declares that wasn't what I said. She didn't offer to fix it, she wanted to argue. I threw the bag on the floor and didn't bother asking for my money back. Garbage employee hired out of desperation.

On April 28, 2023 myself and room mate order tacos and burritos from your store location in rancho cucamonga. After eating the burritos I became sick with vomiting and diarrhea. My room mate since on taking only a few bites of the bean burrito did not instantly become sick instead her body became sick a couple of days later with the worst case of diarrhea ive seen. Which constituted a call to 911. Her stay at the hospital was for 3 days to which they sent her home on hospice. 14 days later she passed.

Your food may not have been the total main reason she passed, but your food stressed her fragile body to where there was no return.

And all your risk management "we are not liable" . We trusted you and your restaurants not to cause us harm. but the did. Now i have a giant hole in my life

in which DelTaco was in part in putting there.

Ive been looking for a lawyer to help me bring Del Taco become a little more compassionate about the people they serve.

I trusted Del Taco.

https://www.roseburgtracker.com/posts/62c8c4c0431012000432c811

Janelle James (User Icon picture below)

wrote article.

July 8, 2022 · Business, News

Please follow up.

As of today, 1yr later none of this is happening.

Del Taco on Stewart Parkway burned beyond restoration. The owners drove down from Salem to put up fencing and evaluate the damage. They committed to rebuilding immediately.

When the fire marshal called Erick Marsh, the franchise company's director of operations, to tell him the building burned, Marsh thought it was a joke. He saw photos from employees and drove down and realized the damage.

"That was a complete loss. There is no saving anything from that building," Marsh said. "It's sad but we could care less about the building. I'm sad about the employees. We are losing a great team and hopefully they all come back, but I understand there are a lot of opportunities right now and things change."

Del Taco is franchised by Cactus Enterprises based in Salem. The company owns six other Del Taco locations in the region. Are they also under insured? The building on Stewart Parkway used to be a Jack in the Box and Marsh said it never really fit Del Taco's needs, but they made it work.

"We were doing good there," Marsh said. "That store just did their all-time sales. It was doing great. The general manager has the lowest turnover in the company. They loved working for her."

All of the management team were able to transfer to other stores and keep working, but there wasn't the capacity for the 19 other employees. Marsh said he hopes the rebuild goes quickly and those employees can and will want to return.

The parent company created a new building design in 2021 called Fresh Flex for older buildings in the franchise. The new design will likely be implemented in the Roseburg rebuild. WHEN?

The plans are still in development, but Marsh said the company isn't going anywhere. The owners hope to have a bigger dine-in area and outside seating in addition to the drive-thru. Marsh said it will probably be at least 9 months before the building is complete.

We're still waiting, tenant & the parent company are currently in breach of contract. Landlord/owner may have no choice but to start litigation proceedings. How did the bank lend money with insufficient insurance funds? Lot of unanswered questions! and is time to let the courts decide!

Cactus Enterprises (the tenant) under insured and they are now trying to back out of the lease and leaving (landlord) on the hook.

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