Waffle House
Reviews and Complaints

Worst place to work at. Manager Mikell Robinson doesn't give a rats [censored] about his restaurant or his employees. Place is dirty as [censored]. Mild and mildew under the place where you wash the dishes, the tea is never made right, big flakey floaties on top. Customer always complaining how sour it is. Don't ever eat the ham... Well the city kind if it's green and don't have a smell to it, it's ok. He has the woman bust there [censored] while he sits in his office and watches porn and other videos. Paychecks are wrong half the time. And if you do extra work so that it looks better in there, he doesn't care. Place is a joke. Oh yeah and he blocks his co-workers which is [censored].

The place was a mess few folks at tables all the other tables were filled with dirty dishes was not allowing dine in service which has happened several times at this location only had 2 people working no manager waiter walked away in the middle of me trying to order my food didn’t even get our drinks till half way finished wife’s coffee came when we was leaving her gravy the waiter said it was extremely hot to be careful but it was cold as ice how do u serve cold gravy didn’t have half of the items on the menu that they actually had I have tried to go to the thomasville nc location several times and get turned away even though they have folks eating the waiter even said that it was a health hazard to be in there corporate needs to step in and put people in there that knows there job and how to execute it and enforce there policies before they loose this location

I guess I’m spoiled being from Atlanta and having a 20 year grill master at my local WH.

August 19, 2023, Unit # 1452 Harrisburg, PA.

First, the counter was a complete, disgusting mess when I sat down. Eventually, my waitress “Cream” did wipe it down and took my order. I ordered one scrambled egg with cheese, bacon well done, hash browns well done and white toast. Pretty simple straight up order. BTW, it was not busy for a typical Saturday morning.

Waitress brings the bacon first, half is cooked, the other half of each piece is uncooked curled fat. She looks at my face, hands it back to the grill guy. He puts the bacon back on the grill, burns them more, but doesn’t even attempt to flatten out the curled up fat. Wise decision would just give me another order, cooked properly, Nope. The hash brown were burnt crisp. After requesting my toast, it shows up, cold, butter unmelted. I barely ate my meal. Waitress never asked me my thoughts, just removed the untouched bacon and cold toast. Also, there was a Rockstar grill operator cooking, but he clearly needs to be retested or he just doesn’t care about what he is serving the customers. I guess I’ll reevaluate eating at a WH north of the Mason Dixon line.

I had a interview at your Collinsville location here in Illinois I walked in 30 minutes prior and the server told me to come back tomorrow to speak with the Gm, the shift manager comes out from the back and tells me directly they are not hiring due to slow season while they have a help wanted sign on the window next to the front door, I mentioned the help wanted sign next to the door an they said they haven’t taken it down yet . I took this personal and as discrimination and racism I am white the workers are both of African American descent. I will be contacting a lawyer do to this matter and will greatly appreciate a call back. [protected]

Stephanie Dee

around 10am I put in an order for two all-star breakfast at store #984 once I arrived at the store i noticed several people waiting for their orders patiently I for my turn in the line needless to say, when it was my turn the cashier gave me a bag with only one all-star breakfast...she had the other order receipt in her hand, and gave me an excuse that it just came in and the machine does it all the time, so i ask how long will it take to complete my order and she said ten to fifteen minute...I told her never mind I will go somewhere else and give me a refund ...the cashier supposed to have done a refund and told me that it will go back on my card,,,,,she told me to take a picture of the receipt because the machine didn't print it out ...I would like to see my refund posted to my account and I will never go to waffle house again

thank you, H.

06.03.2024okc

Un.it #0292

I order the bowlwithout cheeseand i had cheese on it . I was almost half way trouh the bowl befor i relized i was about eat whst i didnnt orderthe made it but tolð them not , went to PAY AND THEY HAD My order i didnt ask for it no

A waist of my money $10.00. I over heard the cook say it comes like it says on the menu

I dont complain hardly ever, but the time or 2 they have taking it off my total.

Thank you for reading

By customer that never complin about W.H. lisa

Store 1851. For three weeks now we have seen the floors behind the counter flooded and the staff can’t help but track it out to the dining floor. We go every Sunday and keep thinking it will be repaired. It’s dangerous for guests! PLEASE NOTE: the staff at this location is fantastic. A consistent and helpful crew. We like them all very much. This water issue is a management/owner problem that needs to be dealt with. We are told it’s broken equipment.

Me and my husband went into the waffle house in brooks ky we both had a ordered meals 11.00 and drinks 2.00 should have came to 26 something we received the bill it was 36 dollars because we were charged twice for a service chsrge 3$ each abd twice for a to go order fee never in my life hsve i herd if a togo order thats judt ridiculous please respond back at [protected]@gmail.com thanks

We ate at the Waffle House off hwy 65 at exit 46 in TN. The hash browns were too done, the bacon was black in places. My husband never got his waffle. We could see the cook and he over cooked the waffle someone else got. Then as I was paying, I look behind the waitress to the cooking counter and saw a big bug crawling around! That made me sick. The date and time was. 12/29/23 @ 3:30 pm on Friday afternoon. The time before we ate there it was great. But it was around 12 noon.

#2294

On 10/31/2024, I walked in to #2294 and sat down. Only second's later the waitress, Lailani, began yelling and shouting at the Cook, Tom. She was on the verge of screaming. She went on and on. Not stopping for a moment. After a short time I spoke up and said 'you can't do this in front of customers.' After that she completely ignored me, refused service. And she continued to yell and shout, on and on.

It was the Cook who took my order. He told her several times to take my order. She refused. After he took my order, he told her several times to write up a check/ticket. She refused. She continued her yelling and shouting. Finally I told the Cook to make the meal to go.

She didn't charge me. Still, no check for records. Offered no apology, only cutting sarcasm. The Cook and waitress were the only employees there.

Yesterday I went in and there she was.

I have been to the Waffle House on Carmichael Road in Montgomery, Alabama twice and still have not gotten to eat there. The first time we waited 20 minutes and still had not been served or ask what we wanted. Second time we waited 10 minutes for a table to be cleared so we could sit down. When we finally got seated the cook loudly told the server not to take any more orders. We then got up and left.