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1.2 3 Reviews 659 Complaints
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Waffle House Complaints 659

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J
10:03 pm EDT

Waffle House Staff and allowing their family to do drugs in the restaurant bathroom.

At location 1774 in Marion N. C, Aug. 10 9:25 p.m.

Their was s Manager that was in pajamas cursing and ranting to workers and pulled the only cook in the office and very loudly complained about staff.

This manager family entered the store with a friend n went to the bathroom and smoked marijuana. When the cook returns, he and the family member exits building and goes behind building.

Manager is walking thru speaking very loud n interrupting wait staff and customers. Manager also had no undergarments on.

Food was good but I will not return to patronize with this going on.

Very Rude Unprofessional

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E
4:38 pm EDT

Waffle House My paycheck

I worked at the waffle House store #644 and everybody else that was going to be receiving a paper check has received theirs and I still have not received mine we have been having problems with the workers and the manager that is at the night's way Waffle House in Indianapolis Indiana they have workers over there that is smoking meth behind the building while on the clock and they don't want to do anything about other employees putting the other employees down I'm just wanting my paycheck so I can go back home

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J
4:17 am EDT

Waffle House Customer service

Would not take my order, said it would be at least 20 min. It was 3:50am on my eat to work on Aug. 3. Two employees and no other customers. It shouldn’t matter what time it is, good customer service should be given. Neither employee acknowledged me when I came in the door and when I said good morning, the cook looked at me with a blank stare and said nothing. Thanks. Y’all just lost a customer

Desired outcome: Should have cooked my food

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T
3:58 pm EDT
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At approx. 3:00 p.m. on Friday, July 22nd, my husband and his 82 yr. old mother pulled up and parked in the handicapped parking spot on the side where he always park. He got his mother's wheelchair out, put her in it, and went inside the restaurant to sit down and order their meal. When he entered the restaurant the cook started telling him to move hi...

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J
8:00 am EDT

Waffle House #1 i am a employee

yes;yes;yes my name is almisha bridgedette coleman I have not clocked in sense june 12,2022 it is now July 26,2022 my hours do not add up to be honest I should have filed a sserious;serious complaint last month June 12,2022 I am in shock 2.i started at store unit #295 buford hwy.#2 1085 Pharr road #[protected] roswell road my hours are not right I deserve BACK $$$$$$PAY AND I have not clocked myself in.

Desired outcome: yes:yes;yes;yes please please give me a serious;serious;serious;serious $$$$$$ REFUND back pay.

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O
11:24 am EDT

Waffle House Order not right

My wife and I stopped at a Waffle a little after 10 pm last night. We pulled in and parked in a "Handy Cap" space, we have a Handy Cap tag. The cook was in the parking lot doing what looked to be a drug transaction, and on our way in she said we needed a sticker to park there. I told her we had a handy cap tag, she said we needed a sticker too. We started to leave at that point, but we didn't. My wife ordered a hamburger (without cheese) the cook put cheese on it and then scrapped it off. I ordered a double order of hash browns scattered and smothered, she only put one slice of cheese on them, there SHOULD have been two. She was rude and inconsiderate.

The waitress on the other hand was extremely nice. People like the cook should not be working at Waffle House.

My wife and I eat at Waffle Houses all over and we have never had worse treatment.

Desired outcome: ANYTHING

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A
2:27 am EDT
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I walked into the Waffle House on 7/18/22 at 12:30 a.m. and asked if they were open because the employee was alone, cleaning and no one was at the restaurant. Places have been changing hours so I thought maybe it was closing or closed. The lady rudely said to me, "You walked in didn't you?" in a condescending tone and rolled her eyes. In fact, I cannot...

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C
8:26 pm EDT
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My wife and I went to our neighborhood Waffle House on Saturday. When we walked in we were the only customers in the dining room. We sat down and the staff had the music so loud on the juke box you couldn't hear each other talk and the employees had to scream at each other to hear each other talk. The music stayed like this through our whole meal.

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M
3:28 pm EDT
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Waffle House food and service

on July 3,2022 we went around 11:30 pm to the store in Easley,SC. Upon arrival at the store no tables were cleaned so we sat down where someone else had been sitting and about 35 minutes into us sitting down I caught a waitress as she was going by and got her to clean table off. then she just cleared the plates and glasses and never wiped it down. So we waited around another 35 minutes before we got to order. 2 of us orderered the allstar breakfast and never received our waffles and our eggs were ordered srambled well and both of them had cheese on them, couldn't eat those either. We have been going to wafflehouse for years but this was the worst experience ever, they were letting some of the people leave with food in boxes and not having to pay that were sitting at the booth. we also never got any refills or some of our food. it was terrible customer service and waiting and we spent about 2 hours with everthing going on in there. Part of the staff didn't ack like they wanted or cared to do anything. It will be a while before me and my family decide to go there again, their were 4 of us. My email is [protected]@yahoo.com and my phone number is [protected] if you could contact me and what can be done about this ordeal that we had to go through, I would appreciate it very much. Thank you, Judy Norris

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D
12:18 pm EDT
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Waffle House I still have not received my full refund!

$10.25 was taken off my debt card and I only originally charged $6.05. After calling Ms. Gladys at the restaurant explaining to her that I won't be in the area anytime soon to get the money out back on my card she hung up on me. As of right now I have been over charged and nothing being done to correct the problem. This issue originally took place Thursday morning 30th June. Also this is the 2nd email that I submitted in reference to this.

Desired outcome: I need the rest of my money refunded now! I'm a truck driver I won't be in Richmond Hill, Ga anytime soon.

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L
11:21 am EDT

Waffle House Added HAM to 2 Veggie Omelettes - 2X in a WEEK, Hung up on me 3x BEFORE I Spoke, This KAYLA Talked to me EXTREMELY RUDE At Store 1195, Seneca SC

I work for undercover for FED. AGENCY assigned to Narcotics at Greenville Sheriff Dept. Before that, Army for 7 years and became injured vet. So I’ve ate at Waffle Houses in MANY states n cities. But I NEVER got 2 of 3 orders WRONG in 1 week until now. But when a Staff Member, KAYLA at #1195 DISRESPECTS ME FOR THEIR MISTAKE! Not gonna do that with me! I ordered 3 to-go plates of DOUBLE VEGETABLES, CHEESE, NO MEAT - DOUBLE OMELETTES, with sides on 3 days. First one was great. Last 2 had HAM IN OMELETTES - A LOT, but not many vegetables. I let the first one go. Then on 01JULY2022 at 10:20-30 am approx, I got the SECOND two hammed-up same way. So I called and they HUNG UP- 3 TIMES - before I spoke! Then straight to machine. I called 02JULY2022 at about 9 am, spoke to unknown, and she said “WE CAN FIX YOU ANOTHER ORDER” - which is good. But once I arrived at #1195, KAYLA met me with a frown, NO APOLOGY FOR THEIR ERRORS, THEN KAYLA RUDELY TOLD ME: "CHECK YOUR ORDER BEFORE YOU GO BECAUSE I WONT REPLACE ANOTHER ONE." How do you check mine and another Officers' Omelette at counter for HAM? Why not "We're sorry for the mix up and let me know if there's any problem?" The food was prepared wrong TWICE in one week at Seneca by THEM, got hung up on 3 times, BUT KAYLA RUDE IN TONE & CONTENT, NO APOLOGY, THEN SHE I TOLD ME TO CHECK 2 EGG OMELETTES BECAUSE SHE WONT REPLACE IT AGAIN! THAT DID IT! My partner is from CA. I introduced her to Waffle House. She is MAD! I am MAD too! We eat in GVL. 3-4X week!

SSG. G

Desired outcome: UPPER MANAGEMENT SPEAK TO KAYLA AT STORE 1195 REGARDING HER TONE AND VERBAL CONTENT OF HER MESSAGE; APOLOGY FROM KAYLA FOR HER WORDS WHEN THIS WAS A RESTAURANT ERROR - NOT ME, NOT MY PARTNER ON FORCE.

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V.Michelle Thomas
US
Jul 04, 2022 9:59 pm EDT

My daughter and I had just gotten back to Arkansas after a long plane ride. We’ve been going to the Rebsaman Road restaurant in Little Rock, AR because the food has always been good especially when the older lady is there. Well,upon entering the restaurant all three of the employees were in a heated argument. The two young ladies were cursing at the male co-worker I think his name is Ken as well as an annoying customer. The tables were dirty, they did not attempt to clean the tables. One young lady by the name of Kenyatta looked at my daughter and me and kept walking. There was another young lady that had the nastiest facial expression that said, I'm not taking any orders and walked outside cursing as well. Now, the two young ladies were cooking because the cook Ken said I’m not cooking [censored]. I've never heard the F-word and the B-word said many times, especially in a restaurant. The waitresses had to cook because Ken burned all of the food they threw away so much food. Ken the cook sat down and played music on his phone. Then he tells the ladies that he wasn't going to clean any of the tables and he held true to that. Now, mind you, my daughter and I had just made it back from Florida, and all we wanted was to sit down and eat. We were there for 1.5 hours and they were telling customers that they weren't taking any more orders because they were swamped. This is so unsatisfactory and just awful that we all had to listen to this, the one lady told a customer that she’d bash a customer in the face with a skillet if he didn't shut the f*** up! I love this restaurant but I'm going to tell my family and friends to never visit the restaurant. This was so unsatisfactory the entire crew needs to be retrained or fired. I really want to speak to someone concerning this matter, I’d be typing all night.

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B
9:44 pm EDT
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Group of friends and I went to a waffle house in myrtle beach, sc (711 frontage rd e, myrtle beach, sc 29577). We sat down to eat and our server was "mandy" but did not know the name nor paid much attention while looking at the menu till after the fact. So as mandy came back to the table with the drinks, who was taking forever to even come take our order...

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S
11:32 pm EDT

Waffle House Thorn Rd, Lake Charles, [protected]@ 6/21/22, 9:15 pm

I placed my order and watched as the manager/ cook processed (cooked) one order, a hamburger, only one hamburger, and then after 15-minutes of waiting, my waiter called my order. I asked the waiter why he was just then calling my order. The cook snidely said, "he calls them (the orders) out,” as soon I; can cook them”. There was a very small number of customers in the restaurant, and apparently only one customer before me, as this cook had to cook the one hamburger BEFORE he could start my order, as we had words, I asked to speak to the manager, and he confessed/ revealed himself as "the manager” and invited me to “take my waffle and leave”. I am disappointed that a cook that is only capable of cooking one meal at time, should be elevated to the level of Manager. I left at the “cook/ manager’s” insistence.

This is the first bad experience that I’ve had at a Waffle House since ya’ll have moved into my neighborhood. I think that Waffle House may want to rethink this “Manager’s” position,

Desired outcome: Fire this incompetent manager / cook.

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G
5:00 pm EDT
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Waffle House Service at Clairmont and 85

I went to the location at clairmont and I85. I was getting it to go and you have a waiter he said his name was Perk. I know you have cameras so you can see. I went in at about 7:40 or so for a to order to go. I was with a friend the server came up on the phone and would not get his pad to take my order I had 4 meals and wanted him to write it down and refused. He kept being on his phone and would not put it down for nothing. He was rude and I left because of him. The cook did nothing to help. I go there a lot and it is the first time I saw him there your regular staff is good. My name is Gwen and phone number is [protected]. I will be put a google review of the least I can. Unless I hear something by the end of the week

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N
10:03 pm EDT
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Need to make a complaint about waffle house in BreauxBridge Louisiana. On April 23 I called and called to place a order no one answered like always. So I went there tried to get a workers attention so I can place a order with her in person are even ask them to answer my call when I seen one worker she replied when we're not busy and walked back inside...

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D
12:45 pm EDT
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Waffle House Employee harassment

At store 653 I'm being harassed by another employee.. My name is Demetral Miller and her Name is Robinann Frank... She has been on my social media harassing me and management has done nothing so far... they are trying to transfer me instead of her and I've already missed a week of work... I can be reached at [protected]. I have screen shots of the messages she sent.

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K
1:20 am EDT

Waffle House A manager Micheal manager of waffle house on Watson and Houston lake road.

There was an employee that was told to mop with a broken mop handle because she is the shortest employee there. She is racist and I would see for her to be gone. The employees that was mopping is amber and she is a great employee. She is the nicest person you could ever meet. But don't mind my voice and language... But Micheal is the raciest [censored]. She is about to lose two customers.

Desired outcome: Waffle house in Centerville GA

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D
12:21 pm EDT

Waffle House food and customer service complaint

Went to dine at the waffle house on North Monroe, Tallahassee Fl. (05/25/2022) We ordered a meal with bacon. We had to send the bacon back three times and the bacon came back burnt each time. I didn't get my waffle until i was done eating. At this time, we are very frustrated. I ask that the manager come over to the table to speak with us and she refused and said call cooperate. Are you serious right now! Excuse me do what?

Desired outcome: Because of how she handled the situation, I would like for the store manager to be reprimanded. She did not and would not apologize.

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J
2:57 pm EDT
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Waffle House Breakfast

Yesterday, (5-23), I went to unit 412 - 2264 Cheshire Bridge Rd Atlanta.

\I ordered an old fashion Fiesta omelet - light pepper. When the server brought the food, I did not recognize it as what I had ordered, the server said the cook was new.

I sent it back and I believe I was pun ished for doing so.

Some thirty minutes after finishing my meal, I began to have serious G I problems.

My stomach became distended, It felt as though my stomach was not working.

I began to have substantial burping and later substantial flatulence.

I was not able to eat, only had a bowl of soup around 6pm., again followed by extended belly. Then had trouble burping, ended up patting my stomach as though I was a baby, to try and relieve the extended belly.

This continued through the nigh.

This morning I was only able to eat half a piece of toast, again followed by extended belly etc. etc..

At the time of writing I am still experience the symptoms.

Sincerely.

John R Taylor

[protected]@gmail.com

[protected]

Desired outcome: I would like the cooks that were on duty, questioned.

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H
7:39 am EDT

Waffle House Not open

Not open at 630 am a joke not 24 hours no more change sine when open with people in side the door is locked

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Update by Homer Miers
May 22, 2022 8:47 am EDT

people inside door locked at 6 am sometimes closed at 6am during the week

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About Waffle House

Screenshot Waffle House
Waffle House is a restaurant chain known for its breakfast offerings, particularly its signature waffles. Open 24/7, the menu includes a variety of diner-style dishes such as eggs, hash browns, and sandwiches. The service is typically fast-paced, catering to customers seeking a quick and hearty meal at any time of day.
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Overview of Waffle House complaint handling

Waffle House reviews first appeared on Complaints Board on Dec 19, 2006. The latest review Denial employment was posted on Oct 2, 2024. The latest complaint employees was resolved on Feb 14, 2018. Waffle House has an average consumer rating of 1 stars from 662 reviews. Waffle House has resolved 30 complaints.
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  1. Waffle House Contacts

  2. Waffle House phone numbers
    +1 (877) 992-3353
    +1 (877) 992-3353
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    Customer Service
    +1 (866) 204-5393
    +1 (866) 204-5393
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    Gift Card Helpline
  3. Waffle House emails
  4. Waffle House address
    5986 Financial Drive, Norcross, South Carolina, 30071, United States
  5. Waffle House social media
  6. Nick
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    Oct 20, 2024
Waffle House Category
Waffle House is ranked 33 among 60 companies in the Fast Food Chains category

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