Waffle House
Reviews and Complaints

To Whom it may concern,

My husband and I stopped at a Waffle House near our home at about 4:30pm

On May 19,2022. It was :

Waffle House 1420

2080 Litton Lane

Hebron, Ky 41048

Ticket #[protected]

[protected]

There was one other customer in the place besides us. The Waitress was very nice, the cook came out fixed our food, which was good, then he went into the back. The waitress was putting supplies away, the cook was belittling her from the back. He should have been helping her at Doing something like maybe cleaning the place, it was filthy. He was in my opinion he was lazy and inappropriate to behave that way in front of customers or not.

His wrecked car was also parked in the customer parking lot.

The entire thing was disgusting.

Best regards,

Ella Milton

2308 Paragon Mill Drive

Burlington, Ky 41005

[protected]

[protected]@gmail.com

Wh in zebulon, nc seems to be in a downward spiral… I am a regular who has seen multiple times 2/3 of the dining room closed and roped off to prevent use, with 6 staff on duty… when asked, they always say they are training… but watching them shows a different story… frequently, potential customers leave without getting a table since only 3 booths are open and 4 are closed and all counter seats closed off…

On the evening of april 15th about 8 p.M. They actually stopped all new potential customers from coming in stating they had no prep and will not be able to fill orders for an hour or so… I kid you not, I watched at least 25 or more customers at different times stopped and was turned around as they came in the store… I was glad I already was seated in 1 of the 3 booths and already had my order…

On the evening of april 26th, they wouldn’t let anyone in unless they ordered online and took it with them… my group went to mcdonald’s…

This is a corporate store that is on its way to complete failure… the reputation alone for these issues will see to it… how sad, since this town strongly supports decent restaurants with lines around the building… but also this town has so many subdivisions being built and sold out that the population will be tripling or more over the next couple of years…

Hey wh corporate, save your store before it is too late… the business is here and you guys are messing up….

store number 1930 on 43 Ventura Drive in Rocky Mount

I went by around 1245 am on 04/07/22 to get an to go order, people are in the building wiping tables and as i go in the lady stated that they are closed. This has happened on may occasions . How are you closed and people are working in the inside and on the outside walking around. Gas is high and when you call they will not answer the phone. If you are closed i think if you should put a sign on the door or have all lights out or answer the phone when people call to let them know you are closed. And kill the attitude...

The newer W/H located on Hwy#14 in Greer, S.C. beside the QT station was not open for service this morning. There were employees in there that saw me come to door and tried to come in, but they ignored me. I tried to call their phone number [protected] and a recording was saying that they aren't taking phone orders but i can come in to order. Is this new location closing down already? I have got to hear the excuse on this!

3-17-22. Store 668 in Forrest City AR not serving at 7:00 am in the store. “ To go only.”

This has been going on for months. The man without teeth who appears to be the manager says he is short staff and cannot serve anyone… not even someone at the counter. I counted 5 employees. One cook one manager and at least 2 servers . The manager could cook or serve too. You will not have a full staff in today’s environment. Open up whatever seats your staff can serve. It appears the staff including the manager does not want to work and make due with the staff he has. There’s a constant stream of cars pulling up and leaving without food. I work in the area and have observed this same situation for months now.

Hi I called in and ordered a Texas cheese steak platter with no bacon and covered hashbrowns at the Avalon Blvd store in Milton FL when I got there the cook had an attitude and was yelling to the waitir out loud to quit calling he also said [censored]ing people want to wait until 9 o'clock at nite to eat yeah that's what your job is shouldn't matter what time anyone eats y'all are open 24 hours then I get my plate it is burnt I mean black as can be the cheese steak was and no covered hashbrowns either I couldn't even eat it it was so burnt I had already paid for it or I wouldn't of paid for it

on feb.19 2022 at store1576 in long beach ,ms . i told the server i did not want the young man cooking. my food .Could get the other cook on duty .at that point i was told the young man told me to go down the road and eat at another W/H i have been going to this W.h. since it open .Then i spoke to Chris when i walked out i could feel noting would be done. i feel the cook should be written up, but nothing will be done this company must not need my few penny i spend their .

'''''''i.

Businesses are really starting to get beside themselves. Employees don't have no respect like the customers ain't the ones getting them paid. I called the Centerville location in snellville ga to speak to an employee about me picking up the wrong bag with their items in it and the tone n their voice and dial tone was out of pocket.

I have been working for waffle house for seven months feb 16 was my bday we got slammed and I had a big group come in to see me for my bday well the other waitress was being a complete jerk went and called my boss district (Whitney) and only told her one side of the story she was also in the store telling customers how lazy I was well I got told to clear the dish pit by 12:21 or else I would be suspended until further notice well her and the cook decided to close down I was going to stay and help her even though I did all my dishes I grabbed a plate off the counter she came running over and jerked it out my hand I told the cook to give me my money and he refused so I left and now I've been on day two of suspension the big boss Derrick hung up on me and my manager has been changing my hours and I have proof the district won't answer my phone calls last week she told me she was taking me off the god damn schedule I have mental illness I am shattered

On Feb 14, 2022, at 12:45 at stopped to eat at store number 309 and discovered that the manager discriminates against Veterans. I heard the manager tell the waitress that she don't give a Veteran's discount unless pressed to do so. I overheard her telling one of the employees this. Yet, an older black man walked in to pick up a take out order and asked the waitress about a military discount and was given one. When I get ready to pay, they were hesitant about giving me one. On the way home I called the store to ask if they gave a military discount and was told no, then was told only to Active duty with ID card. When I attempted to call the Norcross office and explained to Amber why I was calling and that I needed to speak to someone about a Veteran's Discrimination in one of your stores she sent me to a recording. I called back and told her that I wanted to speak to a person not a recording and was sent to the recording again. I called the third time and got her name and told her that I was going to be contacting an attorney and that I would be using her name in the suit. She told me to have a good day and hung up. I need someone with some kind on authority to call me within the hour, or I will be contacting an attorney and the proper federal agency in reference to this matter.

I normally eat at Waffle House 1-2 times per week. However, if I don't get some satisfaction on this mattion, I'm going to also put an editorial in the local newspaper and list it several times on Face Book. I served through 3 wars and I am not looking for anything special, however, I am extremely Offended that a young manager who has probably never served in the military being so calised toward the military and in a store located just a couple of mile outside of Fort Jackson (the largest Infantry Training Base in the US).

Sincerely,

Robert McKnight

[protected]

108 Stephenson Lane

Columbia, SC 29212

Went to the Waffle House at 2020Flat Shoales Road, Conyers GA. Ordered the Fiesta Omelet. After receiving my omelet I ask for the Casa de Waffle Picante Sauce. To my utter disbelief they said they will not be getting it anymore, and gave me 2 packs of the worst sauce I have ever tasted. I will be going to the IHOP now to get their Western omelet with Picante Sauce. No need to respond, unless you get the sauce back. Dave.

I'm not sure if the last complaint I filed went thru so I am going to submit another.
Our Family of 7, 5 residing in Missouri and 2 residing out of state met in the late morning on January 18th at the 9700 NE Barry Rd, Liberty MO address. We ordered food and put a dollar in the juke box to enjoy a dance while we waited for our food, as we have done at every waffle house establishment we've entered! A vry tasteful Chris Stapleton song. We danced arm and arm, hand in hand w no lude action. During our dance a vry rude and bitter manager named Mike told us "This is not a dance hall and return to our seats". In complete disbelief we giggled abt it and continued to dance. Since when is dancing to the juke box tht is installed in the building illegal!?! Again the manager told us to return to our seats. We were in complete shock. As we left the restaurant an employee inside the kitchen, looking thru the window threw me an L on his forehead (implying I am a loser) his name was Jeremy. We are all still kind of in shock and awe tht such miserable ppl would be so offended too see a happy couple dancing tgthr. Unbelievable!

I'm a recent widow, I'm 57 and my husband July 8 of 2021. Our 2 beloved dogs passed away in Dec of same year. I'm grieving all 3 and have nobody. Relatives or friends. Anyway I went to the Waffle House on Barrett in Marietta and told a waitress the last dog passed away. She then goes over to her friends and says "now she's talking about her dead dog." Her back was to me but I heard her. She thought I didnt. I told the staff on another shift what happened and said in no uncertain words that it made me mad. Apparently the person in question found out and waited on me. Her friend she talked to "accidently" spilled water on me and the customer beside me at the little counter. Then the waitress in question yells out for the entire room to hear. RIGHT IN FRONT OF ME. "Here I am standing in front of the nicest person in the world". I couldn't believe she did that. Its one thing to talk about a customer behind their back but to stand 2 feet away from them and yell about them? Then I checkout. the manager is staring at me and says something. I couldnt hear him. I assume he banned me from there. The cashier says in a sarcastic voice. "see you next time". I've been a customer of theirs for 20 years and then treated like this. And I guess it was too hard for the manager to ask my side of the story and then do what he thought he needed to do. This isn't the first episode either. Another customer got yelled at by another waitress a few yrs back because he asked that his coffee get warmed up. He told her he wasn't her husband nor boyfriend so she shouldn't be cussing him. Will this issue be resolved? I doubt it. But I can guarantee that if the said staff reads this more repercussions await if I show up. Also once they are aware of the complaint they will know exactly who complained. me. So more repercussions. But thats ok. Down here there is almost a waffle house on every block. I think I can find one with friendly staff.

I arrived at the Waffle house on Smokey Park Hwy. in Asheville NC at 10:15 a.m. on 12/31/21. They were busy and I waited in a chair by the wall until a bar seat was cleared. The dirty plates were finally cleared at the bar by 10:35 with 6 workers behind the counter. I moved up to the end bar stool then. The bar was never wiped off. A 3 party group came in after me and found a table before me since I was there by myself. As I sat at the bar the 3 party already had been served food. I sat and waited. I waited until 11:15 with no acknowledgment whatsoever of my presence waiting to place my order. After a hour passed I left with never being served. This was a bad way to spend new year's eve morning! I will not go back there.