Waffle House’s earns a 1.2-star rating from 662 reviews, showing that the majority of diners are dissatisfied with meals.
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Behavior of the manager/employee... her name is Bre.
I went to purchase breakfast at 7:15 am today October 1/2023. I was refused service by an employee or manager, whose name is Bre. I ordered bacon and egg toast, but I was given only the egg in a container, when I brought it to her attention, she refused to change the order and correct her mistake, then she refunded me my money and proceeded to verbally...
Unpaid wages, wrongful termination, and pain and suffering from emotional distress
I was recently Hired on as grill op at 339 Branch waffle house Spartanburg SC 29301 and was already working and training everything without clock in codes nor other means to ensure I am paid for my work and in result, two days of work I did I was never compensated for... further more I was never given a schedule nor never contacted via phone nor email when...
Read full review of Waffle HouseEmployees bumming $$$ giving sob stories
They have a female cook, usually first shift, that borrows money and gives sob stories about her truck is pawned and gotta get it out... Need money for this or that... And she usually involves her kids in it. Have asked nicely for it back and in almost 2 months not got a single penny back. She bums it on waffle house time, I have asked her manager, dist...
Read full review of Waffle HouseMistreatment while working here, plus unsanitary store
I only worked here for a week and a day and within that time I've seen a lot that made me want to quit and not to eat there location is 2701 w Valencia in Tucson Arizona. The employers was very rude to be exact Christopher is rude and don't know how to talk to his employees. For starters no one told me in orientation that when you start training you are not...
Read full review of Waffle HouseCommunication
Both of the Waffle House in Restaurants In Gaffney, SC Calling in an order is impossible at the two locations in this city. I actually set in the parking lot on 8/13/2023 at 1522 West Floyd Baker Blvd and watched the entire staff stand outside and smoke cigarettes, while I was calling the establishment's phone! Three people had on waffle house uniform...
Read full review of Waffle HouseEmployee
Mars hill NC waffle house. employee name Cameron. This young mand has his homeless mother living in the parking lot. Feeds her for free. Does not bathe as he smells horrible. 8-10 2023 gives poor service hands food over to customer instead of placing it on the table, gives overall poor customer service and does not care. please do something! the rest of the staff does a good job.
Read full review of Waffle HouseBoth product and service
Went to waffle house #676. Was not greeted for almost 3 minutes. No one else in restaurant but cook and waiter (Abrum). All we heard was complaining cause the new waitress wasn't there. Watched the waiter play with socks, shoes, legs before he came to give us silverware and ask us what we wanted to drink. Then asked if we needed menus. We ordered a ham and...
Read full review of Waffle HouseManagement / former employee
I’m a former employee that was recently put on EFR but wrongfully so. The situation that led up to me getting fired was never investigated in any way and things that were put on my seperation notice isn’t true. There’s no written documentation for the allegations that my manager put on the paper. I really need my job back, I love Waffle House I have been...
Read full review of Waffle HouseEmployee treatment by a corporate trainer
On July 28 2023, I was a customer at Waffle House in Randleman, NC. I witnessed a Waffle House corporate trainer reprimand and yell at a server in front of all the customers and workers. We eat at this Waffle House weekly and the server is always very friendly and does his job well. Please check into this. Everyone should know, especially corporate...
Read full review of Waffle HouseDissatisfied with order
I just went to the waffle House in Panama City Beach Florida at Edgewater Beach resort in the shops at Edgewater plaza. My husband ordered something along the lines of grilled cheese with the chili bowl and did not get bacon that said was in the picture they subsequently made him a side of bacon. I ordered a cheeseburger and all I received was red burger and cheese there was no lettuce no tomatoes no anything else that would make it resemble it cheeseburger and it cost me $6. The menu did not say that I would not be receiving these things and the waitress didn't ask if I wanted such thing not sure how this works. Not what I expected from waffle House I could have spent my money at Burger King and then or Wendy's where I know I'm going to get lettuce and tomatoes on my burger.
I was attacked by a waffle house employee boyfriend
I came into waffle house to order a drink in which i was assaulted by a employee boyfriend and some more employee over a situation that I had nothing to do with I was struck in the face and being lied on about sexual harassing a 16 year old when I've said nothing sexual to her at no point including the store manager harass me cause I come in the store every day
Read full review of Waffle HouseOvercharging
On July 9th (Sunday) I went to Waffle House on Cooper and Pioneer in Arlington Texas. I had a to-go order. The Lady charged me $42 for a hashbrown bowl, and a waffle, and the other order was hashbrowns, bacon, and toast. I have been to Waffle many times and never had a charge over $20. SHE SAID THE PRICING HAD INCREASED when I mentioned that the meal wa...
Read full review of Waffle HouseHarassment by night cook mgr. At store #1480 in mobile alabama
Lt. Robert e. Powe jr.
9027 solstice way mobile, al. 36695
[protected]
[protected]@yahoo.Com
july 18th 2023
harrassment by waffle house night manager at store# 1480 in mobile alabam night manager refuse to serve guest for questioning waffle house policy and procedures
to: walter g. Ehmer c.E.O. Waffle house
waffle house corporate offfice
5986 financial dr. Nw, norcross, ga. 30071
to: waffle house store manager #1480
2423 schillinger road mobile, al. 36695
my name is robert e powe jr. And i am a native of mobile alabama and a loyal waffle house guest for approximately 60 years. I am a retired officer in the united states army and i bleieve in doing things deent and in order;
one of my favorite restaurants to visit in mobile alabama has always been waffle house inc. Not only did i work my way through college at waffle house in huntsville alabama where i received my undergraduate degree….But i have always respected and admired the vision that your coporate management staff has always displayed not only in the area of customer service but also in your quest to reprimind those employess who do not eximplify the core values that has been the benchmark of wallfe house great success for well over 70 years;
having said that, i trust that you would be both objective and candid and research the egregious complaint that i have regarding the humiliating experience i suffered by your lead night shift cook at store number # 1480 in mobile, alabama.
On the morning of july 18th 2023 @ approximately 0400hrs. I attempted to make a call in order at waffle house and the answering recording machine infomred me that waffle house at store #1480 was too busy to take “call-in” orders; i was right across the street so it wasn’t a big deal but i at lease wanted to know if waffle hosue had reverted back to their “pre-pandamic” schedule” when they were not taking any “call-in orders” due to medical safety reasons;
when i arrived in the store their was only one customer who was seated and eating his meal along with the cook and one waitress; so i ask the cook “if their was a particualr reason why they were not answering the phone and if they were aware that their answering machine is on.”
the cook became rude beligerent and upset at me and answered my question with an abundnce of sarcasm and stated” how can we answer the phone; i only got one server and she can’t answer the phone and take orders and wait on customers;
obviously, i took offense to his tone and i told him that i was a paying customer and i should not have to be concern with the day to day operations of waffle house and wonder weather or not the management staff of waffle house has the schedule the appropiate number of employees to work the schedule to work; and i definitely don’t have to put of with his “[censored]ty” attitude in his futitle attempt to belittle me for simply asking a question.
And so i told the coook that there are approximatley 250 other restaurants that i could have visisted that know the value of good customer service ahd treating customers with decency and respect;
and so as i began to elaborate on waffle hosue policies and procedures beign that i was a former employee…….The cook abruptly told me to “leave the store and that he wasn’t going to serve me;
if you ask the waitress who was on duty she will definitely convey that i specifically asked him to repeatedly serve me and he said no……all because i would be quiet in my quest to find out what was the legitimate reasons why waffle house was refusing “call in orders” and why he refuse service to me and ban me from the store;
if truth be told one minute waffle house is taking call in orders and the next day they are not; but illregardless of that…your cook had no reason to attack me that way. I am diabetic and all i wanted was to get me a meal; but nevertheless, i will respect his decision and i will not return to your store;
but it is truly astionishing how the level of customer service at waffle house has deterioated in this company….And if this cook is the best that waffle hosue has to employe………..I have no problem following his guidance;
as such i will never return to your store; also, if you review the surveillance camera….Prior to me even saying anything…. You will see that as soon as i walked in to the restaurant the cook turned his back on me and walked away; what ever happen to “welcome to waffle house”
robert e. Powe jr.
United states army retired
Desired outcome: PHONE CALL FROM REGIONAL MANAGER
Customer service
Tonight, July 17th, 2023, I visited the Waffle House in Hampton Virginia on 1811 W Mercury Blvd for a to-go order. The lady who took my order overcharged me and started giving me reasons as to why the total came to what it was. I suggested that she get someone to help her because it seems she didn't know what she was doing. One of the other employees helped...
Read full review of Waffle HouseWaffle House gift card does not work
I brought a Waffle House gift card for $25 as a birthday gift for my husband but it does not work. I called the number on the back for MegaBank and was told that the $25.00 is on the card that does not expire until 09/28. I contacted Waffle House and spoke to Melvin and he told me the card was invalid but I never used it and I needed to talk to Customer Service. Please help get the card activated or get a new card that works.
Read full review of Waffle HouseCustomer service very rude.
It was 4:23am in the morning on July 10th, 2023. We entered and the whole location was smelling of weed and illicit smokers area. The lady in charge was serving someone and running forward front and back just for one customer. As our turn comes she is taking our to go order and rudely she is asking us to wait outside for our order. The way she was acting...
Read full review of Waffle HouseStaff
The restaurant was very busy. We waited 15-20 minutes for a table, and of course there were others waiting as well. I have a disability and was sitting there with my cane. A table became available and another customer was starting to head that way so my daughter went on to get the table since we were next to get a table. So as soon as she started to sit...
Read full review of Waffle HouseManagers and employees
I work at Waffle House 969 in Vicksburg for 9 years never have a problem until the manager we have now he accuse me of doing something I didn’t do & he is racists show favoritism towards the others workers I never called out always show up to work we have others employees call out every weekend barely shows up for work & never got a write up plus they have more hours than me my other employees sit outside allday & smoke pot & think we suppose 2 do they work he always have a attitude wit us I been trying to reach to everybody nobody never got back in contact with me
Service and supply fee
I came into the waffle house on 545 Peachtree sawanee Georgia placed my order and sat down my food was brought to me in a bag as if I asked for it to go when the waitress seen me take out the food she says oh you are eating it here I said yes because I NEVER told her it was to go in the first place and I'm sure she knew that because she brought me my water...
Read full review of Waffle HouseNot taking orders disrespecting customers not selling the food at right prices in the food right
On 6/28/2023 1:37am at waffle house unit number 0154 2758 cobb parkway s. E I walked in to order and was told I couldn’t order food due to unknown reason. 6-8 people where waiting on food cook was frustrated and was trying to not to cook any more orders. Another guest walked in behind me and was threatened by the cook and was told to leave immediately by...
Read full review of Waffle HouseWaffle House Reviews 0
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Overview of Waffle House complaint handling
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Waffle House Contacts
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Waffle House phone numbers+1 (877) 992-3353+1 (877) 992-3353Click up if you have successfully reached Waffle House by calling +1 (877) 992-3353 phone number 0 0 users reported that they have successfully reached Waffle House by calling +1 (877) 992-3353 phone number Click down if you have unsuccessfully reached Waffle House by calling +1 (877) 992-3353 phone number 0 0 users reported that they have UNsuccessfully reached Waffle House by calling +1 (877) 992-3353 phone numberCustomer Service+1 (866) 204-5393+1 (866) 204-5393Click up if you have successfully reached Waffle House by calling +1 (866) 204-5393 phone number 0 0 users reported that they have successfully reached Waffle House by calling +1 (866) 204-5393 phone number Click down if you have unsuccessfully reached Waffle House by calling +1 (866) 204-5393 phone number 0 0 users reported that they have UNsuccessfully reached Waffle House by calling +1 (866) 204-5393 phone numberGift Card Helpline
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Waffle House emailscommunications@wafflehouse.com100%Confidence score: 100%Support
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Waffle House address5986 Financial Drive, Norcross, South Carolina, 30071, United States
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Waffle House social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 20, 2024
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