Waffle House
Reviews and Complaints

I go to eat and you have staff putting over 5 dollars in Juke box and plays very loud cringe music which just yells and nerve rocking. The juke box should be for customer. If employee palys they should put in a dollar not 10. Never going back there again that is the 2nd time. I mentioned it and they didn't care. Customers should come first. I was at the Alcoa TN. Rt3 US 129.

I am an employee at Waffle House 1916 off exit 19 in Canton GA. I have been working with Waffle House since 2016 and have been recently concerned about fair treatment at the store I work at. I have never talked with or emailed anyone at corporate and not sure what this intel’s. At our store they are no longer going by “Waffle House “ way. Not using FY23 OP13 company book, on many occasions certain associates are choosing their own sections and I am told by management where I will be after they have decided. Dress code is not being followed yet I get reprimanded if I’m not wearing a tie and I go to the car to get it because I had forgotten it. While other associates are wearing leggings, crocks, no tie, and dirty wrinkled unkempt shirts. I have been so very happy with my opportunity I have been given by Waffle House and have always been treated more than fair by Herve and Brent, also by many district managers. I hate to see our store go down hill like this! We are loosing regulars and they have complained to me as well as other management about the many problems. Food is being called wrong by expeditor (manager) which is making it longer to get food and it is most of the time having to be remade. Please help me save our location from loosing loyal customers and associates.

I was terminated Tuesday night for doing to go orders only. My name is Sylvia Dunn one of the best workers at the location in Gonzales Louisiana store number 98. I come to work on time and do my job and everyone else job. Tuesday I ended up at the hospital for stomach pains and wasn't supposed to work that day,but I still showed up. It was after 8 p.m when I started doing to go orders. I started feeling bad so that was the reason that night for me to make a decision. The mgr Delloid had been picking with me for the last few days. I'm not understanding why because I don't bother anyone. First shift would leave work without doing there job and I have present to both Jared ( District manager) and Delloid the store mgr. There are a lot of things in that store that isn't right and the things that are occuring nothing has been done about. There's a young lady on 3rd shift that is adding tips to customers Credit cards and she hasn't been terminated yet and this has been going on for months now. That store has employees stealing time and the mgr adding on 50-100 dollars on 1st shift to go orders bonus sheet. On employee as a server gets 600 dollars a week just to show up and do nothing. You have employees clock in and go back outside. Employees keeping up mess and not finishing their job. Employees and mgr sexual activity with each other. New employees under pricing tickets are still employed. This store needs to be investigated. There supposed to be confidential information that should not be shared with employees Server Dannie is a problem in the store making decisions on who work on their shifts. Dannie should not have say over anyone's schedule. She comes in late and that's on with management. Illegal activity has been going on and nothing has been done about it. I even talked to Charlie he just tell the mgr Delloid and still nothing has been done. I have not been written up for anything and the first thing that I do I get fired for it. Drug activity is also another thing that has been going on with this store. The board of health department need to show up because it's unsafe and filthy. Mgr never shows back up to change the drawer it's always myself or another employee. So when there aren't any employees showing up on time we are stuck at the store waiting for the next shift. In my case I was not fairly terminated and I need someone to look into this matter. Thank you Sylvia Dunn.

Store #2185 around 6:20 on 5/16/2023

Went to sit down in one of the 3 back tables and the waitress said we had to sit up front. There was one table available, people on both sides and there was an unruly child. Since I did not want to sit there, we left. Won't be back for a while.

Also, about a month ago at the WH on Lakes and Riverside, around 10:30 pm was one of the worst meals we have ever had. How hard is it to mess-up a grilled cheese plate and a BLT wheat plate? Well, they did.

Sorry-won't be back for a while.

Vickie Maloy

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On May 7 -2023 about 10:30 store #263 I stopped for breakfast ordered 2 over med. bacon med well-double hash browns double chunked I got single hash browns no chunks. the man that was cooking the bacon didn't have any gloves on and handling the without gloves this isn't the first he was cooking bacon without gloves but anyway Ashley helped me have a better day so Brittany

Good afternoon .My name is Marta .I went to a Waffle House on 3916 Flat Shoals Parkway Decatur Ga 30034 on May 6,2023.I went inside with my daughter to order waffle to go .I was told that I can’t order my food to go .I asked why I can’t take my food .The employee told me to step aside ,she took another customer then made me wait.I asked to speak to a manager .Some lady came out and say no without explaining me why I can’t order my food and go.When I was in the line another customer walk in and picked up his order .There was another lady in the line and said that she hasn’t hear such I thing that you are denied to take your own food out.The website stated take out ,dine in .The staff was rude and I feel like we were discriminated.Nobody can make me stay if I don’t want to .If I want to order my food and take with me this is my right .Please contact me on [edited].

Thank you

Ok, this is my 2nd email to y'all and a phone call! Y'all sent me a couple which I don't care about and a letter apologizing. I'm I'm Vicksburg, Ms. The storeibbibly is S. Frontage Rd. First, I've been coming here since store was built!. My wife and I (before she passed) came here 2-3times a week. The manager, Melvin is curious, good cook and always friendly but, unfortunately he has a couple of manipulating, devious and self-serving servers! They are ugly and rude to the white employees and very over serving to black. (I am not racist as I have a mixed family). I and others have watched them also railroad the manager horribly! They as I speak are talking out load to a cussing guy sitting by juke box about "pulling upon some girl and getting her! Really? On a busy Saturday, out loud? The other huge deal to me as they both continue to park in handicap (both in 20/30s) so their friends see they're working! Elderly and handicapped people struggling to walk on the up hill regular parking! I sent a pic before and complained because of watch an elderly cancer patient struggling to get in building! I also have heard the girl named Lexi say,"Melvin (manager) paint touch her job! She has been here 8 yrs (?) and has clout at corporate! I believe he believes his hands are tied! He runs a good crew otherwise! I ha e complained to the area manager that's in here cooking sometimes but, lol... He just says "oh, ok" these girls, Lexi and Rachel are evil! The white girls (I believe) have girlfriends yet I've heard these 2 girls accused them of sleeping with male customers because they have a lot of regular customers... Please look into this! The manager is good and I don't want to cause him an issue but, now days, people are scared to speak up! The parking issue is sad! Just these 2 girls do it, and I'm sick of it enough to start reporting to channel 3 and 12 and our local newsreel! If this is what waffle house has become, then you all deserve to be losing the business that walks out the door for all the loud cussing and ghetto talk! Please do something! Thanks, Mark