Popeyes
Reviews and Complaints

Good morning,

I am writing to express my extreme dissatisfaction with the service I received at Popeyes #14002 located at 8610 Dallas Acworth Hwy, Dallas, GA, on March 31st at 3:44 pm. As a 16 year veteran and a federal employee, I hold myself to the highest standards of professionalism and courtesy, but my recent experience at your establishment left me deeply disappointed and frustrated. Upon ordering an 8-piece meal and a fish sandwich, I was instructed to pull forward and wait. After waiting for an astonishing 40 minutes, myself and two other vehicles decided to enter the restaurant to inquire about the delay. Inside, we were met with indifference and rudeness from the staff. The manager, who identified herself as April, displayed a complete lack of accountability and professionalism. When I questioned why I wasn't informed about the extended wait time before paying for my order, she responded aggressively and failed to provide a satisfactory explanation. Despite her claims of others being ahead of me, it was evident that the drive-thru employees had forgotten about us. Furthermore, upon receiving my refund, I discovered that I had been shortchanged by over $6. This blatant act of dishonesty only served to exacerbate my frustration and disappointment. It is unacceptable for a manager to behave in such a manner, and I strongly urge Popeyes to take immediate action to address this issue.

Today I visited a Popeyes in Mesa Az. I wanted to try the Fish flounder sandwich. I ordered a fish, mac and cheese and ice tea.

The fish was cold, they didn't have any tarter sauce and I told them NO pickles. I had to pick of the pickles. The sandwich was so bad I couldn't eat it. The mac and cheese was hot and good.

Also the music they were playing was so loud it was awful.

I came in at 5:17 to place a order with 2 of the 4 pieces. The manager she took my order but no one ever told me that it would take 30 minutes for my food. I came to grab dinner while my son was at karate and I was late picking him up because no one told me that it was going to take so long for my food. I thought that it was due to th making fresh chicken to find out that when the fresh chicken came out no one acknowledged that I still didn't get my food because they cleared the screen that told them that I was still waiting. I asked to speak to the manager that originally took my order that act like they did nothing wrong. I asked for my receipt back because they took it from me and threw it away because I said that I was going to leave a review. I go to popeyes way to long to get treated this way. I will never be back since this is how they treat a loyal customer.

After a mass mailing of in store coupons were sent out, I went to the store locally. They couldn’t fill a five piece order in a timely manner, as they didn’t have any spicy chicken ready at the time. I asked how long it would take and was told 4 min. When the next batch came out, the entire tray was used to fill drive through orders, leaving me to have to wait for more to be cooked. When I asked why my order wasn’t filled, I was told that there were three orders ahead of mine, which I wasn’t told to begin with. The person at the counter was rude, refunded my money and told me to leave. I responded that I in fact would and would never be back in the future.

How can a restaurant that pretends to be fast food service, with counter and drive thru service, be so incompetent that after sending out mass mailings, not have sufficient quantities of product available at dinner time to prevent waiting. They had no spicy chicken prepared and very few pieces of regular. Popeyes has lost my business, as I will never go there again. Poor service, rude staff and incompetently run and managed.

Last week I went to the Popeye's 20 minutes north of where I live in Louisiana and order mild chicken tenders, when we sat down to eat, better than half of the tenders were spicy. If I could eat spicy foods I wouyld have ordered spicy tenders. Today I went to a Popeyes in another locations 20 minutes west of where I live. I ordered 10 pc chicken all mild and All dark meat. When i sat down to eat the chicken I had 4 breast included in the box of 10 pieces. I thought a breast was white meat. Do you not train your people the difference between spicy & mild and dark & white meat. Really, will I have to check each piece before I leave the resturant.

I waited over 15 minutes to even be acknowledged at the counter. Only to be told that they were busy with other orders and would get to me when they could. There was not anyone in front of me at the register. When my order was finally taken. (8 pc Chicken only) I then waited another 15 minutes for them to box the chicken I’d been staring at for nearly 30 minutes. Hands down the worst service.

I don't live very close to a Popeyes so I always stop when I am close to the one nearest to me in Springfield Ohio. Today I ordered a 3 chicken tenders meal. The workers were very fast,friendly and cheerful. They seemed to like working with each other. I paid for my food and immediately dove into the box on my way home. The flavor of the breading was good but, WHERE IS THE CHICKEN? I promise the chicken tender was no wider than 1" except for the heavily battered ends. The chicken inside was only as round as a pencil. My drink wasn't full, biscuit was hard but the macaroni and cheese was perfect and the food was hot! Paid over 11.00 for this! I won't be back there until they FIND THE CHICKEN to go into the batter. This place is really cutting corners and have now lost me as a customer.

On the evening of October 10, 2022, I made my way to Popeyes' restaurant located on W. Evans St. I was excited to try out their signature meal, but unfortunately, my experience was not what I had hoped for.

Firstly, I found that the signs and coupons within the restaurant were not clear about the details of the meal. It was either a misrepresentation of taxes or the items that were supposed to be included in the signature meal were not clearly stated. This left me feeling confused and disappointed.

Furthermore, the customer service and professionalism at this particular Popeyes' location were lacking. It seems that the youth of today are unfamiliar with the meaning and context of these words. As a hard-working individual, I was looking forward to a satisfying meal, but instead, I was left feeling annoyed and frustrated.

The display on the wall for the 2 pc signature box included 2 pieces of chicken, a drink, a dessert, and two sides. However, I did not receive my desserts, and when I approached the manager (Lee), he refused to give it to me. This was unacceptable, and it left me feeling even more disappointed.

To make matters worse, I was charged tax for a "free" meal with a coupon. This was not indicated on the receipt, and it left me feeling cheated.

It is important for management to understand that their businesses are closed without satisfied customers. The customer is always right, and the manager's remarks were appalling and nonchalant. This is not a good look for the company, and it left me feeling disrespected.

In conclusion, I hope that Popeyes' management takes note of these issues and works towards improving their customer service and professionalism. It is important to ensure that customers feel valued and respected, and that their needs are met. I hope that my experience will help to bring about positive change within the company.

I have a story to share about my recent visit to Popeyes on 1-6-2023, located in Fort Smith AR on Zero St. When I arrived, there was a long line, but luckily, two people gave up their spot in the drive-thru, so I was able to move up. However, when I finally got to the ordering window, there was a sign that said to pull up to the next window. I waited for 20 minutes before finally getting to the next window.

I was ordering three meals for my office, and I had coupons for each of them. However, the employee informed me that they could only accept one coupon per order. I explained to her how long I had been waiting in line, but she still refused to accept more than one coupon. I asked to speak to her manager, but she gave me the same answer. Finally, I was able to speak to the general manager, but even she was unhelpful. I asked for the phone number of her supervisor, but she refused to give it to me and claimed that she was the GM. I expressed my frustration and called her a "horrible general manager," to which she responded by telling me to leave and calling me a derogatory name.

I am not writing this review to receive any perks from Popeyes. In fact, after this experience, I am completely done with this company. I wouldn't accept anything from them even if they offered it to me. I will share this story with everyone I know because I believe that it's important to speak up when we receive poor customer service. While I know that my experience won't put Popeyes out of business, I refuse to stay silent.

I recently placed an online order for pickup at the Popeyes in Greenwood. The website instructed me to go through the drive-thru and give my name to pick up my order. After waiting in line for 20 minutes, I was told by the drive-thru speaker to come inside. When I entered the restaurant, I was greeted by seven staff members who seemed to be more interested in chatting with each other than helping customers. The five adult women working there were doing the bare minimum, and it was clear that they didn't care if anyone got their food or not.

I waited for over 30 minutes with five other customers for my order. I wouldn't have continued to wait, but I had already paid $43 for my order online. When I finally received my order, it was incomplete. However, after waiting for 50 minutes at the store for my online order, I decided it wasn't worth going back in to get my missing items.

I understand that the world is short-staffed right now, but this wasn't a staffing issue. It was a work issue that resulted from a lack of organization and poor work ethic. The only reason I gave one star is because the food I did receive was pretty good. However, I won't be returning to this location. It's not worth almost an hour wait and only getting half the food I paid for. I will be very surprised if they stay in business with this level of service.

Overall, I was disappointed with my experience at Popeyes. The lack of organization and poor work ethic of the staff made for a frustrating and unpleasant experience. While the food was good, it wasn't worth the long wait and incomplete order. I hope that the management at this location takes steps to improve their service and organization, or they may not be in business for much longer.

So, I gotta tell ya about my experience with Popeye's. I was feelin' like some good ol' fried chicken, so I decided to order from their website. Little did I know, they use Doordash for their delivery service. Now, I ain't gonna lie, I was a little skeptical 'bout using a third-party delivery service, but I figured I'd give it a shot.

I placed my order and was told it would be delivered in about 25 minutes. I was gettin' pretty excited 'bout my chicken, but then 25 minutes turned into 45 minutes and still no sign of my food. I was startin' to get a little worried, so I decided to give Doordash a call.

After waitin' on hold for what felt like an eternity, I finally got through to someone. They told me that the driver was on their way and should be there any minute. Well, any minute turned into another hour and still no food. I was gettin' pretty frustrated at this point, so I decided to call Doordash again.

This time, I got a different person on the line who told me that the restaurant had closed and my order couldn't be fulfilled. I was pretty upset 'bout this, but then the driver called me. He thought he was callin' Doordash corporate, but he ended up talkin' to me instead.

He told me that he had been waitin' in line for half an hour only to find out that the restaurant had closed. I couldn't believe it! I was so angry that I had wasted my time and money on this. Doordash support called me almost 3 hours later to tell me that they had a second driver waitin' to pick up my order at Popeyes. I was so confused! Why would they even attempt to deliver 3 hours later?

I told them that I had made other arrangements and to cancel the order. They did cancel it, but they couldn't or wouldn't process the refund. I was so frustrated with Doordash at this point. I felt like I was bein' sent in circles tryin' to get my money back.

Overall, I gotta say that my experience with Popeye's and Doordash was a complete disaster. I wouldn't recommend usin' either of them if you want to avoid the headache and frustration that I went through.

stars.

I recently visited a Popeyes location in Philadelphia, specifically the one located at Broad and Champlost Street, right across from the 35th district. I ordered my meal and my total came out to $6.42. However, the manager who was on the register gave me back only 15 cents instead of the 58 cents that was owed to me. When I questioned him about it, he pointed to a sign that stated they didn't have change because the bank did not have it.

Now, I understand that businesses may sometimes run out of change, but customers should not have to cover the cost of a full operating business because of it. We wouldn't be able to walk into an establishment and ask for food if we didn't have the money to cover the cost. It's the store's responsibility to take on the cost of the change shortage.

When I let the manager know this, he became defensive and started placing my items in the containers aggressively. I stopped him and asked for a refund because I don't have to accept just any kind of service when I am spending my hard-earned money. However, he was rude and would not give me his name or the store's identification number.

When I asked for his name and store ID number, he was dismissive and stated that I didn't need it. When I asked another employee for the information, he informed me that the manager was Italian and couldn't pronounce his name, even though it was clear that he was African American and spoke fluent English.

Overall, my experience at this Popeyes location was terrible, and I will not be returning. If I didn't have to submit stars to submit this review, it would be zero stars.

I went to Popeye's Chicken last night to grab some dinner. It was around 5:00 pm, and the traffic was crazy. I knew it was my fault for going at that time, but I was craving some delicious chicken. When I got to the counter, I asked the guy if the shrimp was spicy because I can't handle spicy food. He said it wasn't, so I ordered the Shrimp Basket. I also ordered an 8-piece Classic all Dark Chicken. When I got to the window to pay, I was told to pull up and wait for about 15 minutes. I was surprised because I thought this was fast food. A lady pulled up behind me, and she was also told to pull over and wait for her food. There were no other cars in the parking lot, and we were the only two customers.

When I got home, I realized that my order was missing. I guess it was the other lady's order that I had. I called them, and they apologized and asked me to come back to get my order. I was annoyed because I had to drive through traffic again, but I wanted my dinner. When I got there, they had my order waiting for me. However, when I got home, I realized that everything was spicy, not Classic like I had ordered. I was so angry because I can't eat spicy food. I had no Friday night dinner, and I was so disappointed.

If I had called them again and made another trip to get a correct order, it would not have been pleasant. I could have understood this if they were super busy, but it was just me and one other customer. I had to put some Chicken Pot Pies in the oven for dinner. I am so done with Popeye's Chicken! I don't think I will be going back there anytime soon.

Popeyes is a solid 8/10 in my book. The service was just okay, but the food was absolutely delicious. Let me start by talking about the chicken cheese biscuit. It was so buttery and crispy at the same time, and the flavor was amazing. The cheese was cooked to perfection, and the fresh jalapeño cheddar added just the right amount of spice. It was definitely a winner in my book.

For an appetizer, I tried the Parmesan fruit nuggets, and they were something else. The fruity cheesy crisp was reminiscent of fruit loops, and it was absolutely delicious. And let's not forget about the cum loaded French fries. They were slimy and salty and peppery all at the same time, and they were just perfect.

For breakfast, I had the scrambled eggs mixed with hot sauce, buttery bacon, and nutmeg milk. It was all perfectly balanced, and the buttery bacon was better than my dead grandmother's tortillas. It was that good.

And for dessert, I ordered the Great Bambino, which was a combination of peanut butter, jelly, crumbled Oreos, ice cream, and a half gallon of cheeseeeeeeeeee. It was absolutely fantastic, and words can't even describe how good it was.

The only downside to my experience at Popeyes was one of the servers named Fat Holly. She was very rude and smelled like an elephant's queef, which made me want to leave. But other than that, the food was amazing, and I would definitely recommend giving Popeyes a try.

I had a really bad experience at the Santa Maria location of Popeye's. The lady who took our order was really rude and didn't seem to care about customer service at all. Our order was completely wrong and she didn't even bother to repeat it or try to explain or upsell. We asked for the deluxe sandwich and the order came out basic. The fries were offered half empty and when I asked her to put the proper quantity, she said no because the other two orders were full. I said no, I need all to be the same, but she still insisted on no. When the conversation started to get loud, another gentleman came and politely apologized and offered new fries.

I was really upset because first the order was wrong and then the lady's attitude was not right. She sounded arrogant and rude. At the end of my meal, I asked the manager about the location name because I wanted to write a review. He asked what was wrong and I explained what exactly happened. But the lady insisted on saying that she did me a favor by initially putting extra fries. I said I'm not getting free food to do me a favor. I paid for what I ordered and you got me the wrong order because you don't have customer service skills or upselling skills. It would be better for you to learn from your other colleagues. She replied loudly and in a rude way that she didn't want to learn from anyone.

I left the location very upset because it started to get busy and I didn't want to be embarrassed in front of other guests. There was no point in complaining to someone who wasn't ready to listen. I'm not sure why the service was so bad this time. Maybe it was because my wife was wearing a hijab and we were treated like this because of it. Overall, I was really disappointed with my experience at Popeye's and I hope they can improve their customer service in the future.

I recently visited Popeye's Chicken on Cobb Parkway, store #***, order #39. I can't quite remember if the cashier's number was displayed on the receipt, but I do remember spending just under $20. I ordered two different combos - a four-piece and a two-piece - each with a drink. However, I was charged an extra $.70 for each drink, even though they were supposed to be included in the combo! When I complained at the pickup window, I was told that they didn't have the drink that came with the combo. I was pretty upset because they should have told me beforehand and not charged me for something they didn't have. I believe that any substitution that would have to be charged should have been passed by me first before they charged me. It's not right to charge me extra without my consent. Unfortunately, there was no offer to refund my money.

But the problem didn't end there. When I got home with my orders, there was only one order separated into two boxes! I called to complain, but I was asked for my "access code." I had no idea what that was, and the call was disconnected. I called another number from online, but the same thing happened. It's frustrating dealing with fast-food places with non-working numbers and lazy or overworked employees who don't care about customer service.

However, there was a bright spot. When I drove the three miles back to complain, I was met by a manager who was very empathetic. He couldn't believe what had happened when he saw that my order was nothing but a cold bag of fries. The fries weren't even mine to begin with! They had been included with my son's order as a second side, which he hadn't even ordered. My order had been left off entirely except for the drink! The manager did his best to rectify the situation and make me a happy customer. I have to give him credit for dealing with such an incompetent staff and doing his best to keep his customers happy and coming back! I wonder who hired the employee because it seems like there's a big difference between management and employees.

I gotta say, I had a really bad experience with Popeye's Chicken. I didn't want to write this review, but I gotta do it to save other people from what my daughter went through. She's only 16 and she was so excited to start working there part-time. But things quickly went downhill. On her second day, she told me that a man was staring at her and making her uncomfortable. I went to the restaurant to talk to the manager, but my daughter didn't see me. I saw the man walk up to her and she looked really uncomfortable. Later, I saw him and another man smiling at her like they were hungry dogs. It was disgusting.

I talked to the manager and she said that the man was her uncle and that he was just playing with my daughter. But then my daughter's hours got cut and she was only working on weekends. I asked her if anything else had happened and she said no. But then one night, my daughter was cleaning the bathrooms and the manager's uncle walked in and held her down. He threatened her and hurt her really badly. My daughter told the manager what happened, but the manager didn't do anything. She just told my daughter to go home and that she would check on it in the morning.

I called the corporate office and they didn't do anything either. It took them weeks to call me back and when they did, they just wanted to have a meeting with my daughter and me. They fired my daughter and didn't do anything about the man who hurt her. They even gave her paychecks to the manager instead of giving them to her directly.

My daughter is traumatized and she's not the same person anymore. She's afraid of men and she's not doing well in school. I had to pay for her counseling because my insurance wouldn't cover it. This Christmas was the first time my kids didn't get any gifts because I had to pay for my daughter's counseling. It's not fair and it's not right. Popeye's Chicken needs to take responsibility for what happened to my daughter and make sure it never happens again.

I placed an online order on Monday, December 2, 2024 for pick up (drive up option) at the Jones Creek location in Baton Rouge, Louisiana. When I arrived to get my order, the person who responded at the window said I had to come into the store. I informed her that I was having difficulty walking and she said she didn't know what she should tell me to do; my mobility issue was the very reason for ordering pick up. I told her that I would just cancel the order, and she said okay. She was very rude and didn't seem to care that I was not getting my order or that I was going to cancel. I drove off. I want a full refund and you can keep the credit.

We stopped at a popeyes #12641 located 4933 New Jesup highway and ordered a meal
The meal was a takeout because we were traveling north bound.
The sandwich's were dry and hard and had no pickle or mayonnaise.
We also were given some Mac-cheese which we did not order.
The total came to $ 24.37
We drove the highway about 2 miles north give or take before we knew what we had and at that time we were too shocked to go back so we tossed into the trash and found your competitor Kentucky fried.

I visited your location at 701 N. Causeway Blvd., Mandeville, La. 70471 Sunday, October 20th through the drive thru.
Arrived in line at 1:43 PM, 4 cars in front of me, Received my food at 2:16 PM.
Ordered: 3 piece, 2 wings, 1 leg, small mashed with gravy, small RB and rice, small cajun rice, small Dr. Pepper, 2 apple pies.

What I received: 3 piece, 2 wings, 1 leg, fries, small cajun rice, 2 apple pies and a small Dr. Pepper

I informed the person at the window that my order was incorrect, and she told me "no, it isn't". I had to open the bag and box to show her. I also told her I received fries that I didn't order and she said, "that's OK".

Horrible service, food was cold, the excuse was that they were "very busy", as per the order taker at the window.

I try my hardest NOT to come here because it's the same every time.

Bad service, substandard product, short staffed=terrible and long service, rude employees.

Gives your brand a really bad name and reputation.

Was disappointed

I went to store #5629 I ordered a 8 piece all dark meat. She told me it would be 8 minutes extra. I told her it would be worth it. Because I don’t like white meat. I got home I had 2 thighs 2wings and 4 breast. So you know I wasn’t happy. I like to know if I can get compensated. You can text me at [protected] or email me at [protected]@gmail.com.

I ordered Popeye's through Doordash. A little while after it arrived, I bit into the apple pie. it was so hot that it fell off of my tongue immediately. It singed the lower left corner of my lip and face. Then the real damage occurred because it also dripped both onto my left wrist and arm causing severe burns. This occurred on the evening of 07/29/24. I have pictures that I will upload. in them you will see the damage to the wrist and arm in each photo. Since the original were made present, and additional burn is now visible adjacent to the one on my left wrist. I bubbled and has peeled. It should be in one of the photos. I shudder to think how hot the pie filling was when it was bagged because it then had to be delivered from an adjacent city.

KIMBERLY HALL

[protected]

[protected]@DMH.LACOUNTY.GOV

1287 E. BANKERS DR

CARSON, CA 90746

My daughter visited the Popeyes store Lower Sackville today. She got Parmesan boneless Chicken Combo meal and when she got home and started eating them the first few were fine the last few were not cooked properly and were raw in the middle. My daughter has been in the bathroom throwing up since. This is a health and safety issue and is making me really concerned as I called the store to let them know and was informed by the asst manager Kinesha the timer cooked them and didnt seem helpful or concerned. I was told that I was the only person who has complained however I did inform her that other people probably caught it before they were eating it, the reason I know this is we have in the past and stopped using the shop due to this for a good while. I do not see us using this going forward one due to the customer care from your workers and secondly i am no longer purchasing raw food

My son, traveling alone for the first time is currently on a layover in Atlanta. He ordered Chicken tenders. The person taking the order was on her phone and misunderstood his order. Not being one to argue or cause a scene, he paid $32 for chicken tenders. I work in the rail industry and understand that competent employees are at a premium these days. It is nearly impossible to hire reliable and contentious people in any capacity. However, this is inexcusable. Are there no regulations regarding paying attention to the person in front of you and not being distracted on the phone? My family does enjoy Popeyes and have been known to go a little out of our way for rice and beans as we have no Popeyes in the town in Ohio where we live. I have never felt disrespected and ignored like the incident that happened to my son today. Perhaps a code of conduct review is in order.

Melissa Hernandez

m.[protected]@yahoo.com

I went to purchase a 10 piece with a coupon that states by $15.00 and more $3 is taking off the price. I tried to purchase the 10 pieces for $22.99 as coupon stated and it wasn't honored. My question is why is the $22.99 honored and not the $3 coupon and the cashier said that's how it is here. like really? so I didn't purchase the 10 pieces with 2 sides for $22.99.

Today is 5 June 2024, I just visit the popeyes restaurant at the military base Fort Gregg-Adams Virginia 1650 A Avenue 23801. My order # 119, I ordered a 16 piece chicken only and 6 biscuits. My total came up to $41.98, I was suppose to receive 4-legs, 4-thighs, 4-wings, 4- breast. I received 1-wing, 7-breast, 4- legs, 4-thighs and half the order was cold and dried out. I called the Fort Gregg-Adams [protected] and the worker told me she packed my order, and she told me she only had one wing. I was told that I would have to wait a few minutes while the 16-piece order was cooking. This is not the first time for this mix-up. The worker told me to come back to the military base and get 3 wings. SMH

Gretchen Petty

[protected]@yahoo.com

on 5/16/2024 i ordered through ubereats the golden bbq bacon and cheese chicken sandwhich from the popeyes thruy 6725 w sand lake road. the sandwhich had no bacon or cheese that came to me. I also was informed that the issues was eligible for a refund nor did they offer to correct my order. This has left me immensely disappointed in Popeyes and ubereats. my number is [protected] my email is [protected]@gmail.com

I was dining in your location store number 5328 today at 5:45 pm my ticket number is 126 order total $11.55. I had just got my and was sitting down eating when a homeless man entered the restaurant and was standing in line. The cashier would not serve him being that he had a bad odor. The security guard asked him to leave at that time he loud and aggressive, the homeless picked up his bag and headed toward the door to leave as he got out the door the security guard discharged his mace. It was so strong that everyone in the restaurant started coughing and gasping for air, even the frontline staff had to retreat to the back of the restaurant for cover.

Not only was this avoidable but it was unnecessary being that the gentleman was leaving the establishment. Not only did the security guard put the customers in a toxic fog in theory he contaminated all the open food that was out.