In-N-Out Burger
Reviews and Complaints

This afternoon I purchased 6 meals for my family and i… 5 double double meals and 1 cheeseburger meal and every burger was raw…I have never had a complaint about your food.. But thought i’d let you know that maybe the person cooking the hamburgers needs to pay more attention. We threw away all 6 burgers… we were too far to turn around and go return them to the location in lancaster ca

They five you a few extra with no problem... But... They put them in a paper (it looks like an empty burger wrap...

The problem is that it terribly, ripping apart thin sandwich slip they put it in to go. Gross. And soggy,!

Then the onions you "tried to scrape out" on your burger has... The paper coming out along with the grilled onions looks and tastes like puke.

Sorry, I luv your burgers but can you please give a little plastic to put them in... With a snap on cover!

Yeah me and my family went to in and out in eastvale today and ordered 4 double doubles and 1 cheeseburgers. Usually, and I should day always, everything is up to party and beyond.. today unfortunately we ordered all sandwiches animal style, and not one of the 5 came with pickles maybe they just did the grilled onions but I didn't have time to go back and getvit replaced and unfortunately I misplaced the receipt. Is there anything we can do about this? My name is Shane Daryl dunagan and my phone number is [protected]. Give me a call or email me please. I would love to also give feedback on how great the customer service is thank you so much for your time.

I ordered 2 grilled cheese with both grilled and regular onions and animal fries inside the restaurant and it was not even busy only two customers including us and drive thru was not busy either and staff was talking calling each other stupid and walking around messing up orders, I noticed when they're busy they take less time giving orders and this time while it was really slow they took more than 20 mins and when I looked at grilled cheese burgers looked like it was just cheese and bun and I asked staff member is this even a veggie burger I don't see no veggies he responded if there's no meat that means it's veggie and walked away I felt really stupid standing at the counter, Me and my husband opened the whole burger to see if there were even any veggies inside and noticed sauce slice of onion and tomato hanging at the bottom of bun we got really upset and felt very stupid for standing there the way staff member walked away so they wont have to fix the order, there were no grilled onions on burgers and animals fries had less than a spoon of grilled onions, I'm sure if camera's are working for sure we are recorded plus the staff member the way he ignored and ashamed us. Who doesn't know if there's no meat means it's veggies but staff member should get fired if he's giving these kind of replies to everyone. I wouldn't like to get help ever again from that person. Very bad customer service and bad food presentation.

This complaint is about the location on Centennial Boulevard in Las Vegas. While I love In-N-Out, and so do most people which is why the lines are so long this particular location has a very bad parking lot set up. when the line gets long cars are forced to wait across from the entrance so as not to block it but then other cars come and cut in line because they either don’t see the line or they don’t care. It’s already frustrating when we made the decision to wait in line to have inconsiderate people cut, and I think that the management at this location could do something different to help with the flow of traffic during high volume times, this happened twice tonight and the kind young person working the drive-through orders radio to management who said they couldn’t do anything about it. that’s BS. It’s their store, and they have an obligation to keep the customers happy..

Went to the trask garden grove drive through today 12/9/2022 about 3 pm ordered 2 cheeseburgers 2 fries and choc shake. Took me 10 mins to drive home to find my cheeseburger burnt hard and cold, the fries were barely cooked and really cold, the chocolate shake was a vanilla with choc syrup in it.

This was the worst I have ever had at any in and out. Very disappointing.

It wants to write more but not enough space.

I waited 15 minutes for my food. I finally went up to the counter and asked about it. Another elder man that ordered before was asking the same thing because two orders after ours wear called. The employee said he doesn't know and walked away. I stayed at the counter waiting on " it will be 3 more minutes" or something but nothing.

- side note, a young lady with what looked like blonde hair, gave me an odd/scary smile at me when I was sitting in the lobby area. She was walking out of the restaurant in uniform. She did walk back in a few minutes later with something in her hands. You should be able to see in the cameras inside.

I was leary on eating my burger because the half of the top bun was wet and some whiteish looking stuff. I assumed it was grease but after this morning's bathroom trip...different more concerned what it was!?

I come hear once a week and never had any issues with the food. I'm definitely leary of coming back especially with that young lady working. I do recognize her over the last few years. I do know she has sister that looks like it could be her twin but I'm not sure?

Hi good evening do my complaints here today is not that bad I just want to ask why no I’m and out on the east side like New Jersey’s, New York ext I really think y’all should make one in new your causes honestly that will have your restaurant go up.So please take that into consideration we don’t want to miss out on that yummy food. I’m tired of only seeing it on the internet

I had stop at a in n out burger place in Tracy CA and ordered a couple meals i was not satisfied Wich my order the food was a bit cold animals fries were cold and look old burgers were all messy I tried to speak with manager but I was told there was none in sight so I like a refund back or something for the mistake i would appreciate something being done thank you

This is the first time I've ever seen this! I have been going to in n out for over a decade. I love my burger with Both grilled and regular classic onions. However, I went into the drive thru and had gotten roughly 4 burgers. Once I got home I realized that the cook must've been looking somewhere else when he put this on MY burger! Im the only one who asked for both grilled and classic onion, I about cried.

Hello On Saturday afternoon at 3:14 pm I visited an in n out in the city of South Gate near the Waltmart. The service and staff were very polite and the areas was very clean and the staffs was helpful . When my order came everything was great but when I took a bite of my protein style burger my pattie was not cooked well it was pink. I didn’t want to say anything to avoid any problems.

Today I go to buy 4 burgers and uno of those whas over cooked the bread heas burned and the coke just have the taste like water the fries taste like cardboard I never I am going back to buy again I whas hoping that whas great because I see the all the time full the line to take out. Trans 4147 in n out woodland hills [protected] cashier Lassete me check 34

After waiting for like 20mins in big line I ordered three grilled cheese with regular onion and while ordering I told the worker like 3-4 times to make sure it comes with cheese and regular onions no meat and after waiting for 40mins my order came and i went back to my semi truck with my husband all three burgers came with no cheese and no lettuce all I got in the burger was grilled bread with spread sauce one slice of tomato and slice of onion and I ordered animal fries and fries were cold that i could see cheese slice on top and had no grilled onions on it

I spent $14.41 and almost waited for an hour to get food and looking at what I got i didn't even felt like eating it I endup throwing half of my food in trash my meal we are truck driver and we didn't had anything to eat until in n out and couldn't even enjoy the food.

I have applied to work at In N Out several times in the past years. Every time there are job opportunities I apply on the website and never receive a response.

I have been to several In N Outs in the city of Los Angeles and also in Other counties, but I have never seen any employee older than 30 years old. I am a 54 year old woman with experience and I believe In N Out discriminates against age.