Jack In The Box’s earns a 1.3-star rating from 900 reviews, showing that the majority of fast food diners are dissatisfied with their meals.
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Family pet
Hello , just wanted to share a pic . As you may know some people take having a pet seriously. Our pet is family and every time we get Jack our pet dog jeffery
gets his own combo with ranch. Just wanted to share with you, maybe jeffery our dog would get a spot on jack commercial. That is wishful thinking. Also
our family are loyal jack customers for years. I am a 53 year old grandmother and I grew up on jack food and still love it to this day. Thank You for all the great food and selection over the years.
Recommendation: Jack is the place for breakfast , lunch , dinner and dessert. Can't go wrong going to jack.
Thank God for NO Kiosk
I am over 55 years old. I have been going to fast food places for years. My go to was Mcdonald. I quit going there for over 6 months . There service is horrible with is kiosk garbage. You walk in and get told go to the kiosk. No I just walked out with others in my age group or older doing the same. On the other hand I go to the Jack N Box store number 7320. First off I am greeted with a hello and a smiling face. The staff member takes my order gives me my drink. Then oh wait for this . They give me my order on a tray, Yes I said it a tray but wait there is more. They ask me if I need anything Napkins , condiments . So please Jack N The Box . DO NOT put kiosks in your stores and thank you for the superior service and food quality.
Recommendation: If you do not like walikg into a fast food place . Then told go to the kiosk we can not help you. I would tell them go to Jack in the box
Dog gone the food
The eggrolls were soft and they are usually crispy it was soft and deflated and cold undercooked and the chicken sandwich bun was hard like a rock its not just the location Jacks food everywhere took a dip and it sucks I never complain but I had to get a knife to cut this and my dog wouldnt even eat the rest he left that part for yall to see and that dog eats poop so what does that say i woke up on sunday and I thought I was going to puke I had to run to the bathroom and I tasted that horrible egg roll and some sweet and sour mostly sour and this was the worst fast food experience and i have eaten at whitecastle so take that into your thought process this experience will live in my nightmares for the rest of my life
Yeah sounds like a vomitorium to me. They need to change the name to Crap in The Box.
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Pros
- Diverse menu options
- 24/7 service availability
- Nationwide presence
- Innovative food offerings
- Frequent promotions
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Cons
- Limited geographic reach
- Menu lacks healthy options
- Intense fast-food competition
- Inconsistent franchise quality
what the hell people ! yes you corporate folks
Ok i run and own a burger specialty food truck , but since i was a lil kid i have been a jacks taco fan also the jumbo jack lover . tbh i have not had a jumbo jack in about ten years l i got one tonight and ...what in the hell did you corporate nerds do to my jumbo jack . what i got was absolute garbage i mean i threw half of it out and the seagulls would not even touch it . I doubt highly it was my location but maybe shelton wa all the food seems to be weird there , However my jumbo jack was far from jumbo and burnt to a crisp the buns were over toasted and the meat i mean cardboard was def flavorless I doubt honestly this will ever reach the ears of anyone important ,,,but dam folks im really shocked the jumbo jack is more like the mini hockey puck , please fix it ...if you having troulbe i would be glad to teach you how to cook
Recommendation: run
Jack In The Box Complaints 896
Jr. bacon cheeseburger
Last week I went to my local Jack In The Box and ordered two (2) Jr. bacon cheeseburgers and two (2) Value Fries. I always order two (2) Jr. bacon cheeseburgers and two (2) Value Fries. One for me and one for my little dog. We always only eat the fries on the way home and save the bacon cheese burgers to eat at home. This week we went to the same Jack In...
Read full review of Jack In The BoxThe cold food and lack of personality from your staff
We ordered our breakfast food at 10:46; it was not overly busy; it took 16 min to get 2 jumbo breakfast platters. The food was lukewarm and the presence of the food looked liked it had just been dumped into tray; in the middle of the order, another customer came up and asked for ice, which your employee stopped serving us, left us alone, then came back and...
Drive through order from store #465, located in Merced, CA.
October 1, 2024 at 1658 hrs. I placed my order at the drive up for a build your own munchie meal consisting of a cluck sandwich, med. curly fries, two tacos and a sm. coke zero along with two monster tacos and a large French fried. I requested that the curly fries and French fries were freshly cooked and hot, because I have several orders which was cold. I...
Read full review of Jack In The Box and 1 commentIs Jack In The Box Legit?
Jack In The Box earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Jack In The Box. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jack In The Box has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Jackinthebox.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Jack In The Box and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Jack In The Box has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 896 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Jack In The Box. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Customer service
Customer service was terrible today . I went through the drive thru in Silsbee, Texas and the young lady had nothing but a nasty attitude. I really would have not ordered there but the food wasn't for me ,that's the only reason I continued with my order. The young Lady and the manager needs to be dismissed for bad customer service Date of service: 9/30/2024 Time: approximately: 11:35 am
Read full review of Jack In The Box and 1 commentFood poisoning
On Saturday, May 4 I stopped at the Jack-in-the-Box in Lost Hills, California. I purchased a chicken pita fajita. After eating several bites of the sandwich it tasted funny and when I opened it up to look at it is also looked a bit funny. About 8 to 10 hours later, I got violently ill. I threw up for hours and felt terrible. I also had a 101.4 fever and spent the last several days in bed. Today I finally feel better.
Did not order
I got an email stating that I had ordered something this morning from a Jack in the Box in CA. I live in TX. Can this please be refunded? I have removed my cc.
order#[protected]
Claimed loss: 58.36
Desired outcome: Refund
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Food and service
Ate at the Jack in the Box on Trimmier in Killeen Tx. First, it took over 1/2 hour to get our food.. OK no problem. But... I ordered the Breakfast sandwich on Sour dough, eggs bacon cheese sausage.. the only thing on mine was bread, sausage, and some very limp bacon. When I went up to the counter I was told that they where short staffed and very busy. Told them forget it and just give me my money back.. Well, that wasn't happening. So I sat another 10 minutes while they went ahead and added the missing ingrediencies. The problem was that even though I use 10 napkins it was still to greasy to eat. I three it away and left. That particular place will NOT see me again. Georgia Howard [protected]@gmail.com
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Modification pricing
Very disappointed in the choice to charge for adding "onions" onto a product. I had this same issue with Del Taco a couple years back and have not been back as the issue was never addressed. There was a small charge of $ 0.15 for adding onions. Very small but annoying amount. Why? An onion has a cost of $ 0.50. At least 50 servings per onion of that same...
Read full review of Jack In The BoxOrder wrong two times in a row
I went to the Jack in the box on Eagle Rd in Meridian idaho. Both times I ordered tacos. Ive been ordering tacos for many years and know they come in pairs. Both times I ordered 6 pairs of tacos which would be twelve. I was charged for 6 pairs. Both times i get home and got I have 6 tacos or 3 pairs. This isnt rocket science. the second time I also ordered large seasoned curly fries, get home and the container had curley fries on top and below regular fries.
Claimed loss: 6 pairs of tacos
Desired outcome: get someone that can get an order right
Confidential Information Hidden: This section contains confidential information visible to verified Jack In The Box representatives only. If you are affiliated with Jack In The Box, please claim your business to access these details.
The management team and scanning employees pay
I was working at the Victoria TX location on Rio grande st. I work and bust my butt all the hours they have me scheduled for but when payday comes along. We get screwed. I get paid for 16-20 hours and get paid a weeks worth instead of my bi weekly pay. I'm not the only who complains about their checks missing hours. One day I clock in and see 26 hours and...
Read full review of Jack In The BoxThe attitude of the cashier
I was at the store #3527and I ordered the order of 2 tacos and fish sandwich and I asked my fish sandich without the wine sauce and when I have my order I I drove away from the store and I realize my sandiwch had the sauce came back and I asked Ashley that my asked het without sauce and instead of have a good responds her responds was very agresive and I...
Read full review of Jack In The BoxCustomer service/refund
On January 20,2024 I visited the Jack in a box on Jones Rd in Houston tx. My husband and I came in thru the drive thru. I first asked if the bagel breakfast sandwich was still available they gentlemen in the driver informed me no. Ok so I asked what was in the southwest salad. The menu if it's shown in the photo on the menu board I can not see the from...
Read full review of Jack In The BoxJack in the Box at 2101 Palos Verdes Dr. N in Lomita, CA 90717
To whom it may concern, I am writing to you with a matter of urgent concern involving your store at 2101 Palos Verdes Dr. N in Lomita, CA 90717, and its alleged association with a local towing company, Budget Towing. On January 3rd a troubling incident occurred wherein eight vehicles, including my own, were towed under questionable circumstances. It i...
Read full review of Jack In The BoxDelivery
On 01-22-24 I put in a delivery order through the app for breakfast, shortly after I received a text that my order was canceled and I should contact the store for further details. The person who picked at my nearest location off 105 west in montgomery tx was very rude to me, refused to give me a phone number to ask about a refund for my food. He told me all...
Customer service, length of time for drive thru order
Date of incident: 1/19/2024 Store #816 Drive thru order #172 I went to the drive thru, ordered my food and was told to go park around the front of the building and wait for my order, after waiting 14 minutes I went inside to see what was taking so long, the staff member Trezura was very rude and stated that there were only 2 employees working. I do not...
Missing food and service
I've gone to a location here multiple times and have been missing food every time it's a college location so I end up not really being able to check my food. I've had multiple items mustn't every time with 0 contact from Jack in the Box despite multiple contact attempts over 2 months. Today I went to the Kenmore location with a online pick up for the drive...
Read full review of Jack In The BoxFood
So I placed an order at Jack in the box for delivery by DoorDash. They said it would take approximately 30 minutes to get here and then the time kept going up and up and up to where it was an hour before it got here. Pretty sure Jack in the box already made the food before DoorDash ever picked it up. Because by the time it got to me everything was cold...
Read full review of Jack In The BoxMilkshake machine
I just left the jack in the box on 82nd and king rd in Portland Oregon I go to jack in the box everyday for a strawberry milkshake there machine has been broken for at least 2weeks or more I have to go way out of my way to find another store this is very inconvenient it shouldn’t take this long to fix a milkshake machine this is bad customer service in my book on top of that the menu board has a jr jumbo jack listed for $2.09 and I was charged $2.69 at the window I’m very disappointed.
Claimed loss: My time
Desired outcome: Get the machine fixed asap and change the pricing to reflect the correct cost
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Condiments
For some reason my Jack in the box wants to charge me for sauces that have already been ordered online. They will literally argue you down over ranch while you're paying $30 for your food. I'm really tired of it and at this point if you're not able to give me the condiments that I already on my receipt then I have to have a refund and I have had to do thi...
Read full review of Jack In The BoxNo food
I went with a friend to the Jack on Olney Ave in Port Orchard, WA. We went to the drive up. Once at the speaker we were told the following. "Letting you know we have no buns only bread, no regular or curly friends. We are out of chicken, thin mints, eggs roles and mini tacos. What? Not sure who does the ordering for this place but they should be fired...
Read full review of Jack In The BoxAbout Jack In The Box
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Overview of Jack In The Box complaint handling
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Jack In The Box Contacts
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Jack In The Box phone numbers+1 (858) 522-4716+1 (858) 522-4716Click up if you have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number+1 (858) 571-2121+1 (858) 571-2121Click up if you have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 4 4 users reported that they have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number+1 (928) 627-2276+1 (928) 627-2276Click up if you have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number+1 (928) 722-5695+1 (928) 722-5695Click up if you have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number Click down if you have unsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number
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Jack In The Box emailsmedia@jackinthebox.com100%Confidence score: 100%Support
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Jack In The Box address9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
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Jack In The Box social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
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